Kaseya Enhances Customer Experience With New Service/Support Centers
LAUSANNE, SWITZERLAND –
September 9
, 2010 — Kaseya, the leading global provider of automated IT systems management software, today announced two new worldwide customer service and support centers located in Dublin, Ireland and Auckland, New Zealand. The two Centers will provide a first response to all inquiries -- from product support to customer services.
The Centers will address pre-and post-purchase inquiries regarding Kaseya's solutions. Customer service and support options include telephone assistance, live chats and email. The new Centers augment existing Kaseya support locations in the US (East and West Coasts), UK and Australia.
For additional support and knowledge, Kaseya is also developing an enhanced online community,
Kaseya Connections. The community will provide product information, customer networking opportunities and peer-to-peer collaboration for anyone seeking or sharing relevant information about Kaseya. Kaseya staff are active in Kaseya Connections.
“Our customer service and support team is the frontline for all aspects of our business. Their mission is to delight customers and prospects by delivering fast, accurate responses,” said Tim McMullen, chief operating officer at Kaseya. “The combination of our new service/support centers, interwoven with Kaseya Connections, will provide a world class level of customer contact and communication.”
The new Centers are expected to be fully operational in Q4.
About Kaseya
Kaseya is the leading global provider of IT Systems Management software. Kaseya’s solutions empower everyone –– from individual consumers to large corporations and IT service providers –– to proactively manage and control IT assets remotely, easily and efficiently from one integrated Web-based platform. Kaseya’s solutions are trusted by IT service providers and a wide variety of industries including: banking, consumer packaged goods, education, financial services, government, healthcare, military, real estate, retail and transportation. The company is privately held and based in Lausanne, Switzerland with 33 offices in 20 countries. To learn more, please visit http://www.kaseya.com.
Contact: Natalie Barreiro
Kaseya
natalie.barreiro@kaseya.com(415) 694-5700 x:2620
