Kaseya Adds NOC Assist to emPower Program Out-Tasking Offerings
New offering extends IT solution providers' services without adding extra staff
ST. HELIER, JERSEY, APRIL 29, 2008 — Kaseya, a global provider of information technology (IT) automation software for IT solution providers and corporate IT organizations, today announced the introduction of its new Network Operations Center (NOC) Assist offering through the company’s emPower Program. The new initiative will enable IT solution providers to leverage the expertise of the global Kaseya team to expand their services without adding additional staff or overhead.
Combined with Kaseya’s IT Monitor Assist program, which was launched in September 2007 as the Kaseya’s emPower Program’s initial Out-Tasking offering, Kaseya NOC Assist gives managed service providers (MSPs) the ability to extend their staff by bundling private labeled NOC services for basic remediation, routine preventive maintenance and pro-active monitoring of servers. These services are provided transparently by Kaseya so that the MSP is able to maintain complete control over usage, data collection and all end user interaction.
“Kaseya understands the managed services industry and MSPs’ critical needs to differentiate themselves and meet their customers’ demands,” said Dan Shapero, senior vice president of marketing at Kaseya. “Our Out-Tasking offerings enable them to provide exceptional, round-the-clock support without having to sleep beside their laptop or hire extra staff. Through the Kaseya NOC Assist program, MSPs are able to rely on Kaseya to handle many of their basic day-to-day tasks, giving them the chance to better utilize their resources to expand their service offerings and gain competitive advantage in the marketplace.”
Through NOC Assist, Kaseya provides 24/7:
- Basic troubleshooting and remediation of common server problems
- Escalation of issues to customer via Kaseya ticketing system and/or via phone, email, pagers
- Suggested resolution to ticketed issues
- Application of Microsoft Security Updates for Operating Systems and Applications, as well as application of numerous Microsoft patches.
“We see a great deal of opportunity with Kaseya’s new NOC Assist program,” said Jon Heyesen, Director of Technical Services of Compudyne. “Having a partner that will drive 24x7 monitoring, remediation and escalation is essential for meeting our customers’ demands. Furthermore, Kaseya’s NOC Assist Program frees up our resources, enabling our engineers to focus on managing important local project work.”
In addition to the launch of the NOC Assist program, Kaseya is enhancing its existing IT Monitor Assist offering. The service has now been updated to provide updated monitoring and event sets, categorization and prioritization of alerts, and weekly reporting including machine health and monitoring summary reports. IT Monitor Assist also features a new automated escalation system, which sends alert escalations to phones, email, pagers, SMS and more.
"Kaseya’s Out-Tasking options have really helped us to streamline the performance of our monitoring team as well as raise the quality of life for our Engineers who have to pull call duty,” said John David Helms, president of Network Management Partners. “Having Kaseya assist with the afterhours gives my management team peace of mind knowing one of our key vendors has our back."
The NOC Assist and IT Monitor assist offerings make up just one element of Kaseya’s emPower Program, which is also comprised of Education and Toolkit offerings. The initiative was developed to provide a comprehensive set of service offerings and support resources designed to ensure successful implementation of Kaseya’s IT Automation Framework and to aid MSPs in their transition to managed services. Together, the Kaseya emPower Out-Tasking, Education and Toolkit elements provide Kaseya MSPs with everything they need to become a leader in the managed services marketplace.
About Kaseya
Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector IT organizations. Kaseya’s IT Automation Framework allows IT Professionals to proactively monitor, manage and maintain distributed IT infrastructure remotely, easily and efficiently with one integrated Web based platform. For a free 30 day trial of the Kaseya solution, please visit http://www.kaseya.com/download.aspx
Contact: Heather Lowles
Kaseya
heather.lowles@kaseya.com+1 (415) 694-5700, ext. 4819
Contact: Tim McMullen
Kaseya
tim.mcmullen@kaseya.com+1-415-694-5700
