Kaseya managed service framework extends Microsoft OS support, adds mobile access and management
January 29, 2007 – Kaseya International Ltd., today announced availability of the latest version of its industry leading Kaseya IT managed service software with extended support for Microsoft operating systems, including Microsoft Vista. In addition to Vista support, this 4.7 release of Kaseya’s IT management software delivers systems monitoring alerts to mobile devices and support for 64-bit Microsoft operating systems among many other enhancements.
Developed for managed service providers, companies providing IT outsourcing services and corporate IT organizations, the Kaseya managed service framework is a new generation of managed services software that provides an integrated, automated & remote systems management solution with a complete view of the IT environment.
“This release of our IT Managed Service Automation software reflects Kaseya’s commitment to our customers and partners as they advance their IT infrastructure on the latest Microsoft platforms, such as 64-bit operating systems and Vista,” said Jim Alves, EVP Product Marketing of Kaseya. “At the same time, we’re making IT management easier and more efficient with added functionality and features that include ticketing access for mobile devices, unequaled remote access capabilities and enhanced global presence with the support of Spanish and Brazilian Portuguese language sets.”
Expanded Microsoft Support
Version 4.7 of the Kaseya software allows IT administrators to extend the power of automated IT service delivery to workstations running Microsoft Windows Vista. This capability ensures Kaseya customers have everything they need to manage Windows environments that include Microsoft Vista. Kaseya also has expanded its system management support to include the 64-bit versions of Windows XP and Windows 2003.
“Organizations are increasingly relying on managed service providers to keep pace with their rapidly changing IT management needs,” stated Jeffrey M. Kaplan, Managing Director of THINKstrategies and founder of the MSP Showplace (www.msp-showplace.com). “Kaseya is helping MSPs meet this expectation by modifying its software platform to respond to the new challenges posed by the introduction of Microsoft’s Vista operating system and making its software more scalable to respond to customers’ escalating management requirements.”
Additional Features
In addition to its expanded Microsoft support, Kaseya has added functionality to its Managed Services Automation software to help customers streamline their IT management needs and increase systems reliability and availability.
- Multi-Lingual Support – Kaseya will support its global growth by localizing its software for various countries over the year starting with Spanish language support.
- Mobile Access and Management – Allows administrators to handle issues anytime, anywhere and greatly improve response time and customer service. Trouble tickets are delivered to a mobile device so that administrators can securely view, update and respond to the issue through the mobile device interface.
- Enhanced Remote Access - Defines remote access policies by administrator or remote computer along with end-user notification, approval. Logging of the start, end, duration, administrator and reason for accessing the remote computer.
- Enhanced Security Management – Expanded support and automation for patching Microsoft operating systems and applications such as Vista, Exchange Server and Office.
“With Kaseya as our framework of choice for our IT managed services offering, we have been able to reduce the staff time needed for device management, expand our geographic reach for service, and grow our managed services business 50 percent year over year,” said Steve Bender, co-CEO, inHouseIT, an IT managed service provider. “With the deployment of the 4.7 release, we anticipate being able to grow our business at that same level or higher as the new features allow for increased scalability, and immediate support for expanded customer service.”
"The new 4.7 agent has increased our productivity already,” said Ted Swanson, President, IT Solutions Consulting, an IT managed service provider. “Everything moves faster now - remote control, scripts, the Kaseya server.”
Pricing and availability
The Kaseya IT Management Framework is offered in international markets through Kaseya Managed Services Providers (MSP), resellers and from Kaseya global offices and representatives. The product is currently available in English and Spanish. Additional language support will be available in 2007, including Brazilian Portuguese, German, Italian, French and Simplified Chinese. For pricing information, contact a Kaseya MSP or reseller, or go to http://www.kaseya.com/company/contact.php to contact Kaseya directly.
About Kaseya
Kaseya is a global provider of IT Managed Service Automation (MSA) software for IT solution providers and companies providing IT outsourcing services. In addition, corporate IT organizations also benefit from deploying Kaseya’s enterprise systems management capabilities. Kaseya allows businesses to proactively manage distributed IT infrastructure easily and efficiently with one integrated Web based platform. Kaseya’s technology has been deployed on over one million machines in over 25 countries around the world.
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Contact: Catherine Reinbold
Blanc and Otis
creinbold@blancandotus.com+1-617-451-6102