Customer Success
Helping you succeed is in our DNA. Kaseya was born from our shared experiences in IT over the past 30 years. Our Customer Success team members have been leading IT organizations, growing MSPs, and manning service desks – we’ve come to learn what it takes to make you successful. The Kaseya Customer Success team is made up of enthusiastic individuals who truly want to help you solve your technology problems, expand your knowledge, and grow your business.
Our Mission
Here's to Your Success
The Mission of the Kaseya Global Product Support Department is to provide service and support to all Kaseya Customers and staff, and continue to extend its reach into all aspects of the overall customer experience in order to add value wherever possible.
Reducing inbound tickets is of primary focus since by assisting in areas of documentation, education, self-service information and overall product feedback, the customer’s’ initial frustration of having to create a ticket can be reduced, and those customers who really need true technical support are serviced more promptly.
Professional Services
Your Path to Success
Your success is our success. We offer a range of professional services designed to support you in meeting your specific goals. From onboarding services, to more advanced consulting and custom services, to staff support for growing your MSP, we offer the help you need to be successful. Our services offerings include:
- Implementation Services to get you up and running quickly
- Consulting Services to meet your unique needs
- NOC Services for scaling your MSP business
Training & Certifications
Get the Right Foundation
Knowledge is power. As a Kaseya customer, you have access to a wealth of training resources through Kaseya University. Our training offerings are geared towards your role and level of experience. We provide you with the flexibility to individualize your learning experience so you can focus on areas that will deliver the most value for your business. Kaseya University’s offerings include:
- Free training resources that cover the basics
- Training subscriptions to strengthen your skills
- Certifications that give you a professional edge
Kaseya FastPass
Premium Support Service
Kaseya FastPass Premium Support Service is designed for a select group of customers with mission-critical needs. Get ready to receive white-glove assistance from experienced Level 2 Engineers who will work with you on a problem from start to finish. We will provide you with a dedicated support line, so you will always be placed at the head of the queue. Kaseya FastPass offers a variety of benefits, including:
- Personalized experience
- Faster case resolution
- More time focused on your business
Support & Resources
Our Technical Support Helpdesk is available to assist you 24 x 7 x 365. Combined with our Knowledge Base, Community Discussion Forums, TechJam and the public curriculum available from Kaseya University, we make sure that you have the tools and assistance you need to get where you want to go.
Got a problem? We’re here to help. Our Technical Support Helpdesk is available to assist you
Gain access to a wealth of technical and business training, tailored to your role and level of experience
Join the conversation with other IT experts. Participate in discussions and Q&A for all Kaseya and partner product
Extend the power of Kaseya’s solutions with integrations from our Technology Alliance Program
Documentation, announcements, and updates for Kaseya’s IT Complete solution suite
Download our product catalogs for detailed information on each Kaseya product
