Roadmap to Success Series: Automating and Optimizing a Managed Services Operation Center
To automate best in class IT service delivery, MSPs need to develop SLA's that are competitive. Trends suggest 7/24/365 “always on” monitoring will become a de facto standard to support the mission critical requirements of small to medium business. To deliver on these SLA’s you need to operate an efficient, scalable operation center that is cost effective.
Learn from successful MSPs how to build, market and evolve your managed services operations, or validate what you have already done. See how to incorporate best practices such as ITIL and ITSM, deploy technology to enable you to support over 1,000 endpoints per technician. Gain knowledge of different services to bundle, pricing strategies and marketing techniques to effectively sell managed services.
Meet successful managed service providers who have already mastered these techniques and are willing to share their secrets to success.
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