Deliver enhanced response times with anytime, anywhere access to your Help Desk
Mobile Help Desk is the ultimate help desk management application for technicians and service desk managers who need to respond to requests anywhere at anytime.
Mobile Help Desk is the ultimate service desk management application for technicians and service desk managers who need to respond to requests anywhere at anytime.
With Mobile Help Desk, technicians and help desk managers have complete visibility to the most critical information whether away from their desk or on the road. An intuitive interface provides ticket viewing, updates and assignments with a tap of the finger. Managers on the go can keep tabs on their team with full visibility into their activity. Mobile Help Desk is the ultimate help desk management application for technicians and service desk managers who need to respond to requests anywhere at anytime.
With Mobile Help Desk you can:
- View all service desk tickets assigned to you or your team
- Toggle between customized and filtered views
- Get driving directions to the machine location
- Call the user right from the application
- Create new tickets
- Update individual ticket status
Service Desk
Mobile Help Desk is paired with the Service Desk module and can be configured to follow ITIL 3.0 standards helping you align business and information technology goals and strategy.
For Technicians
Keep your service desk queue up to date even when you are away from your desk or out in the field. Review, update and close tickets assigned to you quickly and easily.
For Service Desk Managers
Manage multiple desks and keep technicians on task even when you are away. Setup individual views and team views to monitor total number of tickets assigned.
