Kaseya delivers a complete, fast and secure live remote access and remote control solution even behind firewalls or from machines at home.
Access and manage computers from anywhere at near instantaneous connect times with extraordinary reliability, even over high latency networks.
IT Professionals frequently need to access servers, workstations and mobile devices securely, quickly and without impacting the productivity of users. The Kaseya web-based, integrated IT management platform delivers a complete, fast and secure live remote access and remote control solution even behind firewalls or from machines at home. Stop using consumer oriented remote control tools that don’t give you the security or integrated systems management features you need to operate in a professional IT environment.
Remote Control enables technicians and administrators to remotely troubleshoot and manage their computers regardless of their location. Remote Control offers two modes of operation:
Remote Control enables the technician to take over the remote computer collaboratively with the end user. They can work collaboratively or the technician can work with full computing access as the currently logged in user. All operations are as if the technician were physically sitting in front of the computer.
Live Connect enables the technician to work behind the scenes without the end user’s knowledge. The technician is able to fix problems in the registry, move or copy files, run a command prompt or script, view running tasks, and more. Meanwhile the end user is able to continue uninterrupted.
Remote Control to maximize service quality and IT efficiency
Having technicians work on machines remotely can substantially improve IT efficiency. Kaseya provides the unique ability to completely control and audit all clients for issue resolution, reporting, ticket closure and compliance.
- Record screen activity of work performed and attach to open tickets
- Provide the end user control and security to enable or disable remote control functions until granted approval
- Secure communications using certified Kaseya technology
- No ports to open or firewall configuration needed only a simple internet, connection required
- Remote Control features include resize, color depth, zoom level, copy and paste (CTRL+C and CTRL+V), and much more
Don't Just Remote Control, Live Connect
Using a remote desktop access solution can be the ultimate savior for a technician to remediate an issue, but it doesn’t eliminate the need of lost end user productivity. Kaseya Live Connect includes the remote control tools that work in the background to provide complete computer access, all without interrupting the end user.
Not sure if the remote system is being used? Live Connect provides a thumbnail view of the remote desktop so you always know what is going on.
No more searching around to find information about the remote system - its all available in the audit. The full Kaseya Audit information is available in the Live Connect area for easy access.
Since you are remote, you can’t tell if the system is bogged down. The Live Connect performance counters show you real time the system performance.
Remote File Manager
Transfer files or entire directories between the remote and local computers. Files are queued up and transferred based upon available bandwidth. Rename, delete, and move files and directories.
Remote Command Shell
If you are more comfortable at the command line, jump right into the Remote Command Shell and perform any operation as if you are typing it into the remote computer’s command shell directly. The end user is not interrupted while you perform the needed maintenance.
Remote Task Manager
If you need instant control over the running processes on the machine, use the Remote Task Manager to view running processes on the computer. Stop offending processes or reset their priority. Start or stop services as you need.
Remote Event Viewer
Quickly check the Windows Event Logs without having to take over the computer. You will get to the event logs more quickly through the Remote Event Viewer than by desktop access because the tool is already up and running for the remote computer.
Remote Registry Editor
Resolve registry issues in minutes using the Remote Registry Editor. Search for keys, find, change, or delete specific entries. Typically using the Remote Registry Editor is faster than taking over the desktop, launching the registry editor, and then making changes.
Custom Role Actions and Resources
Do you have technicians with specific roles in your IT organization? With Live Connect you can Assign unique technician roles that include access to specific functions required to help streamline complex tasks that may take many steps to resolve. Links to internal policy documents, videos or Intranet resources can also be included. Each role can have a custom tab which allows them to schedule scripts, view documents or access links as they need to perform repetitive functions.
Quick View - Single Machine Access at Your Fingertips
You can see the computer status of any machine connected to your environment without the need for connecting. Each computer reports back its current status - on, logged in, active, etc. So long as the computer can connect to the internet - whether remote or in the office, you will see it online.
Hover over any of the Computer Status icons to get Quick View - a configurable quick toolkit for each computer. Completely configurable to include the most important tasks and tools you need - which includes most all of the functionality in Kaseya as well as waking the machine, recording the desktop, or connecting to tickets related to that computer. Single click access to specific Live Connect tools, run scripts or Desktop Access.
These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.
Agent online and user currently logged on.
Agent online and user currently logged on, but user not active for 10 minutes
Agent has never checked in
Agent is online but remote control has been disabled
The agent has been suspended