Remote Control

Kaseya delivers a complete, fast and secure live remote access and remote control solution even behind firewalls or from machines at home.

Access and manage computers from anywhere at near instantaneous connect times with extraordinary reliability, even over high latency networks.

IT Professionals frequently need to access servers, workstations and mobile devices securely, quickly and without impacting the productivity of users. The Kaseya web-based, integrated IT management platform delivers a complete, fast and secure live remote access and remote control solution even behind firewalls or from machines at home. Stop using consumer oriented remote control tools that don’t give you the security or integrated systems management features you need to operate in a professional IT environment.

A remote control solution for you and your users

A remote control solution for you and your users

Kaseya Remote Control enables technicians and administrators to remotely troubleshoot and manage their computers regardless of their location.

Remote Control enables the technician to take over the remote computer collaboratively with the end user. They can work collaboratively or the technician can work with full computing access as the currently logged in user. All operations are as if the technician were physically sitting in front of the computer.

Private Remote Sessions for Windows Establish private Remote Control sessions for Windows so that administrators can work on servers or workstations without the end user visually seeing what is being done.

Every Session is Logged for Your Compliance Needs Track and report on Remote Control sessions by admin, by machine, per month, week, day, etc., with a history of access for compliance purposes.

Shadow Support for Terminal Server Users Shadow end user terminal server sessions to more easily identify and resolve user issues.

Know When There Is Latency on the Line Show session latency stats during the remote control session so administrators are aware of the connection strength and its impact.

Supports Multiple Monitors on the Remote Endpoint See every screen on the remote endpoint with zero configuration. You can even connect two or three times simultaneously and see them all at once.

Every Major Short-Cut Key In the Book Support for over 100 different short-cut keys, insuring that you can work quickly and efficiently even when connected to remote endpoints.


Remote Control to maximize service quality and IT efficiency

Having technicians work on machines remotely can substantially improve IT efficiency. Kaseya provides the unique ability to completely control and audit all clients for issue resolution, reporting, ticket closure and compliance.

  • Record screen activity of work performed and attach to open tickets
  • Provide the end user control and security to enable or disable remote control functions until granted approval
  • Secure communications using certified Kaseya technology
  • No ports to open or firewall configuration needed only a simple internet, connection required

Don't Just Remote Control, Live Connect

Using a remote desktop access solution can be the ultimate savior for a technician to remediate an issue, but it doesn’t eliminate the need of lost end user productivity. Kaseya Live Connect includes the remote control tools that work in the background to provide complete computer access, all without interrupting the end user.

Screenshot

Screenshot

Screenshot

  • Thumbnail View

    Not sure if the remote system is being used? Live Connect provides a thumbnail view of the remote desktop so you always know what is going on.

  • Audit Information

    No more searching around to find information about the remote system - its all available in the audit. The full Kaseya Audit information is available in the Live Connect area for easy access.

  • Performance Counters

    Since you are remote, you can’t tell if the system is bogged down. The Live Connect performance counters show you real time the system performance.

  • Remote File Manager

    Transfer files or entire directories between the remote and local computers. Files are queued up and transferred based upon available bandwidth. Rename, delete, and move files and directories.

  • Remote Command Shell

    If you are more comfortable at the command line, jump right into the Remote Command Shell and perform any operation as if you are typing it into the remote computer’s command shell directly. The end user is not interrupted while you perform the needed maintenance.

  • Remote Task Manager

    If you need instant control over the running processes on the machine, use the Remote Task Manager to view running processes on the computer. Stop offending processes or reset their priority. Start or stop services as you need.

  • Remote Event Viewer

    Quickly check the Windows Event Logs without having to take over the computer. You will get to the event logs more quickly through the Remote Event Viewer than by desktop access because the tool is already up and running for the remote computer.

  • Remote Registry Editor

    Resolve registry issues in minutes using the Remote Registry Editor. Search for keys, find, change, or delete specific entries. Typically using the Remote Registry Editor is faster than taking over the desktop, launching the registry editor, and then making changes.

  • Custom Role Actions and Resources

    Do you have technicians with specific roles in your IT organization? With Live Connect you can Assign unique technician roles that include access to specific functions required to help streamline complex tasks that may take many steps to resolve. Links to internal policy documents, videos or Intranet resources can also be included. Each role can have a custom tab which allows them to schedule scripts, view documents or access links as they need to perform repetitive functions.

Quick View - Single Machine Access at Your Fingertips

You can see the computer status of any machine connected to your environment without the need for connecting. Each computer reports back its current status - on, logged in, active, etc. So long as the computer can connect to the internet - whether remote or in the office, you will see it online.

Access any single machine with Quick View

Access any single machine with Quick View

Hover over any of the Computer Status icons to get Quick View - a configurable quick toolkit for each computer. Completely configurable to include the most important tasks and tools you need - which includes most all of the functionality in Kaseya as well as waking the machine, recording the desktop, or connecting to tickets related to that computer. Single click access to specific Live Connect tools, run scripts or Desktop Access.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.

  • agent online icon

    Agent online

  • Agent online and user currently logged on

    Agent online and user currently logged on.

  • Agent online and user currently logged on, but user not active for 10 minutes icon

    Agent online and user currently logged on, but user not active for 10 minutes

  • Agent has never checked in icon

    Agent has never checked in

  • Agent is online but remote control has been disabled icon

    Agent is online but remote control has been disabled

  • The agent has been suspended icon

    The agent has been suspended

Status screen exampe

Status screen example