What is the average time it takes for a user to call when a server goes down?   How often do you know the server is down before they call?  There isn't a way for one IT professional to watch all the critical services under their management.  IT Professionals need to know what is going on with the systems within their networks. Proactive monitoring of servers, workstations, remote computers, Windows Event Logs and applications is critical to security, network performance and the overall operations of the organization. Down time is not acceptable.

The Kaseya IT Management Platform provides proactive, user defined monitoring with instant notification of problems or changes. Receive a system alert when critical servers go down, users alter their configuration or a possible security threat occurs. Kaseya provides IT Professionals with the tools they need to proactively manage their systems and keep the organization running efficiently.

• User Defined Monitoring and Instant Alerts
• Monitor the Windows Event log
• Alert on hardware and software changes
• Alert on specific file changes and protection violations
• Know if disk space is running low on computers
• Monitor computer online/offline status
• Know if a server goes down
• Know when traveling users with notebooks connect
• Alert message and recipient configuration

Automated LAN Discovery

• Automatically discover all devices on the network
• LAN Monitoring Alerts when new devices are detected
• Easily view all known and unknown devices

Easy and Fast Deployment

• Up and running in minutes
• No software to install
• Easy administration of users and policies
• No long training cycles or consultants required

Comprehensive Reports

• User defined
• Scheduled
• E-mail notification
• Export to HTML, Microsoft Word or Excel

The Monitor module in Kaseya provides five methods of monitoring machines and log files:

• Alerts - Monitors events on agent-installed machines.
• Monitor Sets - Monitors the performance state on agent-installed machines.
• SNMP Sets - Monitors the performance state on non-agent-installed devices.
• System Check - Monitors events on non-agent-installed machines.
• Log Monitoring - Monitors events in log files.

Framework
The agent-based architecture of Kaseya adds far greater benefit than domain-bound technology. Domain-based and agent-less technologies are useful in a single network where all resources are directly visible on the corporate LAN/WAN. However, this approach generally consumes too many resources to operate effectively across low-bandwidth VPNs, dedicated connections or the Internet.

In order to provide complete monitoring of a server, workstation or mobile device with automation and remediation, something intelligent such as an agent is required.

Kaseya forms its own, completely secure TCP connection with the server, without the need for address management, implementation of port mapping schemes at each site or the establishment of cumbersome VPNs to all the sites. As a result, the Kaseya technology is lightweight and very efficient; making it an excellent value to customers in both managed and unmanaged environments.

Components

Dashboard Settings allows you to customize the way that Monitor data displays in the InfoCenter dashboard.

STATUS

Alarm Summary - Displays alarms for all machine IDs that match the current machine ID / group ID filter. You can include additional filtering for listed alarms using fields in the Alarm Filters panel. You can also close alarms or re-open them and add notes to alarms.

Suspend Alarms - Suppresses alarms for specified time periods, including recurring time periods. This allows upgrade and maintenance activity to take place without generating alarms or affecting SLA metrics. When alarms are suspended for a machine ID, the agent still collects data, but does not generate corresponding alarms.

Live Counter - Displays live performance counter data for a selected machine ID. Only machines IDs assigned one or more monitor sets using Assign Monitoring are listed on this page.

EDIT

Monitor Lists - Maintains the complete list of all objects, services and processes loaded on the KServer that are used to create Monitor Sets and SNMP Sets. The Monitor List page also maintains user-defined group alarms.

Update Lists by Scan - Scans one or more machine IDs and returns lists of counter objects, counters, instances and services to select from when creating or editing a monitor set. Typically only a handful of machines of each operating system type need to be scanned to provide a set of comprehensive lists.

Monitor Sets - This page adds, imports or modifies monitor sets. Sample monitor sets are provided. 
A monitor set is a set of counter objects, counters, counter instances, services and processes used to monitor the performances of machines.

SNMP Sets  - Adds, imports or modifies a SNMP set. A SNMP set is a set of MIB objects used to monitor the performance of SNMP enabled network devices. The SNMP protocol is used because an agent cannot be installed on the device. You can assign alarm thresholds to any performance object in a SNMP set. If you apply the SNMP set to a device, you can be notified if the alarm threshold is exceeded.

Add SNMP Object - Allows for manually adding SNMP objects from an MIB object that could be vendor supplied.

AGENT MONITORING

Alerts - The Alerts page enables you to quickly define alerts for typical alarm conditions found in an IT environment. For example, low disk space is frequently a problem on managed machines.

SNMP Traps Alert- Triggers an alert when an SNMP Trap event log entry is created on a selected managed machine. SNMP event log entries are created in response to the managed machine receiving an SNMP trap message from an SNMP device on the same LAN as the managed machine.

Assign Monitoring - This page creates monitor set alerts for managed machines. An alert is a response to an alarm condition. An alarm condition exists when a machine's performance succeeds or fails to meet a pre-defined criteria

Monitor Log - Displays the agent monitoring object logs in chart and table formats.

EXTERNAL MONITORING

System Check - The VSA can monitor machines that don't have an agent installed on them. This function is performed entirely within a single page called System Check. Machines without an agent are called external systems. A machine with an agent is assigned the task of performing the system check on the external system. A system check typically determines whether an external system is available or not. Types of system checks include: web server, DNS server, port connection, ping, and custom.

SNMP MONITORING

LAN Watch - This core framework component uses an existing agent on a managed machine to periodically scan the local area network for any and all new devices connected to that LAN since the last time LAN Watch ran. These new devices can be workstations and servers without agents or SNMP devices. Optionally, the VSA can send an alert when a LAN Watch discovers any new device. LAN Watch effectively uses the agent as a proxy to scan a LAN behind a firewall that might not be accessible from a remote server.

Assign SNMP - Creates SNMP alerts for SNMP devices discovered using a LAN Watch.

SNMP Log -This page displays SNMP log data of MIB objects in a SNMP Set in chart or table formats

Set SNMP Values - Enables you to write values to SNMP network devices. The SNMP objects must be Read Write capable and requires entering the Write Community password assigned to the SNMP device.

Set SNMP Type - Assigns types to SNMP devices manually. SNMP devices assigned to one of these types are monitored by SNMP sets of the same type. You can also give individual SNMP devices custom names and descriptions as well as remove the device from
your database.

LOG MONITORING

Parser Summary - Displays and optionally define alerts for all parser sets assigned to all machine IDs within the user's scope. Parser Summary can also copy parser sets assignments to multiple machine IDs.

Log Parser - Defines log parsers and assigns them to selected machine IDs.

Assign Parser Sets - This page creates and edits parser sets and assigns parsers sets to machine IDs. Optionally triggers an alert based on a parser set assignment.