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IT Service Providers Case Study on IT

Service Provider Case Studies

Learn how other IT Service Providers are
using Kaseya to grow their business and
their revenues.

Case Studies

    FlexIT

    See how this team of two are able to start helping clients immediately with the Kaseya SaaS option.

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    Five Nines Technology Group

    See how Five Nines Technology Group of Omaha, NE made the Inc. 500 using the Kaseya IT automation platform.

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    Bulletproof Infotech

    Bulletproof InfoTech

    Kaseya allows Bulletproof InfoTech to keep the promises they make to customers and support them in a quick and effective fashion.

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    Mirus IT Solutions

    With clients such as the Northhampton Rugby Fooball club, Paul Tomlinson was able to maintain quality and growth using Kaseya.

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    PACE

    PACE Technical Services

    PACE uses Kaseya to provide managed IT services to small and medium-sized businesses.

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    ROSnet

    ROSnet

    ROSnet uses Kaseya to provide critical service to restaurant operators allowing them to manage costs and increase profits.

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    Evolve Technologies

    Dave Sobel CEO of Evolve Technologies consolidated the mess of different tools down to a single efficient tool with Kaseya.

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    Five Nines Technology Group

    See how Five Nines Technology Group of Omaha, NE made the Inc. 500 using the Kaseya IT automation platform.

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    IT Authorities

    See how IT Authorities of Tampa, FL improved their managed services business offerings with the Kaseya IT automation platform.

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    Technology Services Group

    Technology Services Group takes advantage of Kaseya's vast knowledge of the service provider industry to support their System Care solutions.

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    Staples Network Services

    See how Staples Network Services of Lawrence, Massachusetts improved their managed services business offerings with the Kaseya IT automation platform.

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    Brite City

    See how Brite City of Orange County, CA improved their managed services business offerings with the Kaseya IT automation platform.

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    IT Guru

    See how IT Guru of Aurora, Colorado improved their managed services business offerings with the Kaseya IT automation platform.

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    Hassle Free IT Services

    See how Hassle Free IT Services of Westminster, MD improved their managed services business offerings with the Kaseya IT automation platform.

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    Technology on Premises

    See how Technology on Premises of New York, NY improved their managed services business offerings with the Kaseya IT automation platform.

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    ITSN

    Service management en IT beheer in één bij ITSN.

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    Axxis Technology

    AXXIS was seeking a compelling solution that would convince more of its clients to switch to the SLA model and split from the break-fix model.

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    Compudyne

    Compudyne's restrictions in technology prevented them from being able to proactively monitor its customers’ IT environments without having to rely on time-consuming on-site visits.

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    Corporate Network Services

    Replaces N-able with Kaseya MSP solution. Lauds ease of deployment, intuitive interface and automatic features.

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    Custom Computer Specialists, Inc.

    Custom needed to find a complete MSP solution that it could use in its network operations center to centrally and reliably manage Town of Islip’s IT environment.

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    Data Balance

    Inefficiencies such as working on a project basis and simply reacting to IT problems prevented DataBalance from providing the services it was capable of and inhibited growth.

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    The Data Caretakers

    The Data Caretakers needed a way to provide its customers with clear insight into the activities it performed as well as the status of customers’ infrastructure.

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    Endsight

    Endsight’s administrators spent their days reacting to helpdesk issues and conducting managerial tasks. They were left with little time to provide customers with high-level consultancy and management.

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    Expedient

    Leveraging its relationship with Kaseya, ETS deployed their new out-tasking service called IT Monitor Assist, passing off-hours monitoring and management responsibility to a team of Kaseya engineers.

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    GoldPoint Lodging & Realty

    GoldPoint needed a solution that didn’t require much hands-on management; guaranteeing availability of its hospitality-related services and considering financial implications as well as environmental issues.

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    IBS

    IBS deployed a remote and automatic systems management tool from Kaseya that integrates with business management software from Autotask, providing the MSP a complete solution.

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    Information Security Group

    As a break/fix shop, ISG had set unpredictable high revenue targets for itself - they needed a solution to better use staff time in order to be more profitable.

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    inhouseIT

    Limitations in remote monitoring prevented inhouseIT from providing their customers important services in a cost-efficient manner; requiring a lot of unproductive and expensive on-site maintenance.

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    IT Connexx

    IT Connexx took advantage of Kaseya's consulting services as they didn't have the time or resources to fully implement the software while continuing to work with existing clients.

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    IT Solutions

    IT Solution’s Symantec solution was difficult to deploy, update and manage remotely. The MSP took advantage of Kaseya’s KES – providing administrators with a central management console and a convenient single solution.

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    Network Management Partners

    The mix of management solutions NMP had deployed prevented the company from scaling its services efficiently - inhibiting the kind of seamless growth the company's leadership had envisioned.

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    Panacea

    Panacea wanted to automate common IT support processes to increase productivity and service continuity within the organization and its customers.

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    Safe Systems

    With a goal of 15,000 clients by 2009, Safe Systems needed to scale its IT services to support thousands of clients over a large distributed area.

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    Think Smart Inc.

    Recognizing that 24x7 visibility into customer IT environments is key to providing true managed services, Think Smart executives have been continually on the lookout since the company’s inception in 2000 for a robust remote systems management tool.

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    Twisted Technologies

    Twisted Technologies struggled with finding a strong backup and disaster recovery solution that could provide reliable and consistent data protection services to its clients’ IT environments.

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    UTG

    United Technology Group

    UTG needed a reliable solution that would give its administrators complete access into remote systems, while integrating with their existing professional service automation application from ConnectWise.

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    ViaTek - Access Marketing

    Access Marketing worked with its MSP, ViaTek, to deploy a remote and automatic systems management solution from Kaseya that included a full-bodied BUDR feature.

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    Widmer - Polar Systems

    Widmer’s distributed staff made it difficult to ensure the performance of all network systems, preventing employees from remotely accessing the company’s brewing, communications and financial solutions.

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    Ziptech

    SMEs achieve only 50% engineer productivity under break/fix models. Ziptech needed a solution which would address this; allowing them to provide good quality IT service.

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