IT Administrators and managed service providers know that managing user expectations and keeping a history of all issues and resolutions is the key to providing quality support. The organization and the users need and expect quick assistance and resolution to their problems.
Kaseya Help Desk is a comprehensive integrated help desk and trouble ticketing system that helps IT professionals easily manage user’s expectations by providing IT support personnel with the tools they need to resolve issues quickly. Users and support personnel can interact in real time to report, diagnose and resolve issues without ever having to physically visit the desktop.
Kaseya’s Help Desk and Trouble Ticketing software can be deployed in minutes. The application is very easy to use and does not require consultants or long training cycles to start using it. It can be accessed from anywhere and does not require special servers or reconfiguration of your existing computing infrastructure. Keep track of issues, resolve them quickly and increase customer satisfaction today!
Track User Issues and Resolutions
- Create and track issues in detail
- Configurable alerts based on issue creation and update
- Complete issue history tracking with user, date and time stamp
- Support for file attachments and screen shots
- Configurable online views
- Accessible from anywhere using a standard Web browser Knowledge base
Integration Provides Overall Flexibility and Productivity
- View complete hardware and software inventory
- Easily pinpoint hardware and software changes
- Provide immediate troubleshooting and issue resolution
- Immediate remote control to the user from the issue view
- Increase user satisfaction, productivity and ROI
Integrated Online Chat
- User has immediate access to support personnel
- Secure and limited to the organization
- No additional software or network configuration required
Flexible Configuration
- E mail alerts to support personnel based on issue criteria and computer groups
- User definable issue categories, priorities and statuses
- Flexible support personnel and user access policies
Easy and Fast Deployment
- Up and running in minutes
- No software to install
- Easy administration of users and policies
- No long training cycles or consultants required
Comprehensive Reports
- User defined
- Recurring, scheduled and automatically delivered via e mail Export to HTML, Microsoft Word or Excel
- Create and View Issues
- Integration for Overall Productivity
- Flexible Configuration
- Comprehensive Reporting
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