IT Service Providers of all sizes can experience the rewards of IT automation.
As an established IT Service Provider with multiple clients, your role as the "Trusted Advisor" carries the responsibility of maintaining the very lifeline of your customer’s companies through the availability and integrity of their IT systems. Despite budget restraints, possible reduction in personnel and limited resources you have a commitment and aspire to:
- Provide Exceptional Service
- Utilize a Pro-active Service Delivery model
- Increase Productivity
- Exceed Customer’s Expectations
- Expand Your Service Capabilities
- Grow Without Adding Staff
- Focus on the Business
You can accomplish this with a complete, secure, reliable and full service IT Management Solution that will meet your needs today and provide the scalability you need to continue to run your business efficiently in the future.
The Kaseya Master IT Service Provider Edition (MITSE) is the ultimate solution for automating recurring IT tasks. With Kaseya, IT Service Providers can offer extended service capabilities with better service delivery. And, with optional configurations, maximum scalability and multiple domain capabilities, IT Service Providers of all sizes can experience the rewards of IT automation.
Features
Complete IT Service Delivery Through Integrated Automation
IT Automation is a key factor in being able to deliver a proactive, results based IT service model. Kaseya provides unparalleled automation of periodic IT tasks required to manage and maintain systems and devices.
Through IT Automation, the Kaseya MITSE provides pro-active service delivery capabilities that result in increased productivity, consistent service levels, increased utilization of staff, expanded service capabilities, cost reduction and much more!
Agent Technology
The intelligent, lightweight and efficient Kaseya Agent Technology makes every system on your network accessible, independent of their location.
Audit and Inventory
Perform Fast, accurate and up-to-dateAudit and Inventory of computers, servers, and mobile devices. Deployable over the LAN, WAN, and Internet.
Monitoring
Implement proactive, user-defined System Monitoring with instant notification of problems or changes such as low disk space, processor spikes and memory issues.
Remote Access
Live Connect provides a quick and powerful single machine interface to give you full control over your endpoints with minimal end user interruption. Utilize complete, fast and secure Remote Access and Remote Control for you and your users that even works behind firewalls and NAT.
Service Desk
Kaseya’s Service Desk in an ITIL-ready, automated and fully configurable service desk solution with incident tracking, knowledge management and much more, all integrated directly into the K2 framework.
Info Center
With Info Center's robust management reporting you have all the information you need to effectively manage and convey the status of the network infrastructure and communicate the value of your services.
Patch Management
Through Kaseya's Patch module, automatically keep servers, workstations and remote computers up-to-date with the latest important security patches and updates.
Ticketing
Exceed expectations by providing IT support personnel with the essential ticketing tools they need to track, respond and resolve issues quickly and efficiently.
Desktop Policy Management
Manage the end user experience with Desktop Policy Management. From interface options to hardware config and everything in between.
Desktop Migration
Automate the backup and collection of user settings withDesktop Migration then simply, through the Kaseya interface, redirect them to another machine and have them back working with the same settings and customizations as before.
Backup
Experience the power of Kaseya's Backup to implement real-time automated disk remote backup, disk imaging, file level remote backup and bare metal restore for Windows servers and workstations.
Security > Antivirus
With the powerful Antivirus functionality you can enhance and extend support for the IT service delivery process by including an essential security protection component.
Training
Bundled Education and Training Success Tracks are available to all MITSE customers.
With Kaseya MITSE, you can exceed expectations! You can do more with less staff, less budget and less hassle than ever before. All within an integrated, on premises environment that can scale as you continue to grow. You will have complete management capabilities, the power of automation and finally the time to focus on the strategic initiatives for expansion, efficiency and technology advancements.
