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Webinars

Our ongoing, interactive webinars provide the ideal environment for any busy IT professional. Register for a session today or watch a replay to learn more about Kaseya products and features, brush up on the latest industry trends or study best practices.

Support TechJams: Traverse #3

Thursday, April 24, 2014 8:00 AM - 9:00 AM PDT

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Support TechJams: 365 Command

Thursday, May 01, 2014 8:00 AM - 9:00 AM PDT

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Support TechJams: 365 Command - Exchange Migrator

Thursday, May 08, 2014 8:00 AM - 9:00 AM PDT

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Packaging and Pricing Strategies for Increased Recurring Revenue

Wednesday, May 21, 2014 2:00 PM - 3:00 PM EST

Packaging and pricing are among the most important decisions an IT service provider will make — they directly impact sales, service delivery, profit margins and your ability to grow your business. But with endless options, how do you know if you have the right strategy? For starters, if you aren’t increasing your recurring revenue each and every month, there’s room for improvement.

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IT Service Providers

3 Keys to Cloud and Network Monitoring in 2014

Thursday, March 20, 2014 8:00 AM - 9:00 AM 

Is the cloud creating a black hole in your monitoring?

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IT Service Providers

Build a Cloud Service Practice 03/04/2014

Tuesday, March 04, 2014 11:00 AM - 12:00 PM PDT

Some IT service providers still think this is a fad. And many of those who realize it isn’t a fad are unprepared to take advantage of the huge opportunity to make money with cloud services.

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IT Service Providers IT Departments Imaging and Deployment

Three Critical Steps for Effective BYOD Management

Thursday, January 30, 2014 8:00 AM - 9:00 AM 

Some of the biggest challenges facing IT organizations today are managing BYOD and establishing effective BYOD policy.

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IT Service Providers

Replay: MSP Best Practice - Integrating Your RMM With Your PSA Solution For Maximum Profit

Tuesday, December 10, 2013 11:00 AM - 12:00 PM PDT

If you are like many MSPs today, as your practice has grown, you’re now dealing with more –and oftentimes more complex – internal business process issues. Optimal configuration of your RMM solution may be at the top of your list!

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IT Service Providers IT Departments Imaging and Deployment

Replay (2 of 3): MSP Best Practice | Making Money in the Cloud: Is Your MSP Team Ready?

Tuesday, November 19, 2013 11:00 AM - 12:00 PM PDT

Some IT service providers still think this is a fad. And many of those who realize it isn’t a fad are unprepared to take advantage of the huge opportunity to make money with cloud services.

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IT Service Providers IT Departments Imaging and Deployment

Replay (2 of 3): MSP Best Practice | Making Money in the Cloud: Is Your MSP Team Ready?

Tuesday, November 19, 2013 11:00 AM - 12:00 PM PDT

Some IT service providers still think this is a fad. And many of those who realize it isn’t a fad are unprepared to take advantage of the huge opportunity to make money with cloud services.

Watch Replay

IT Service Providers IT Departments Imaging and Deployment

Replay: 5 Essential Tips for Creating An Effective BYOD Policy

Tuesday, November 05, 2013 11:00 AM - 12:00 PM PST

Let us show you how quickly and easily you can add a secure and highly managed approach to your BYOD strategy.

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IT Service Providers IT Departments Imaging and Deployment

Replay: Finally, the Cure for Finger Pointing: Cloud and Network Monitoring

Wednesday, October 23, 2013 11:00 AM - 12:00 PM PDT

Without a truly robust cloud and network monitoring solution, monitoring your environment entails relying on partial information from multiple sources, which prevents you from easily determining the root cause and solution for performance issues.

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Traverse

Replay: MSP Best Practies - Optimizing your RMM Solution and Increasing Your Profits

Wednesday, October 16, 2013 11:00 AM - 12:00 PM PDT

If you are like many MSPs today, as your practice has grown, you’re now dealing with more –and oftentimes more complex – internal business process issues. Optimal configuration of your RMM solution may be at the top of your list!

Watch Replay

IT Service Providers IT Departments Imaging and Deployment

Replay: MSP Sales Best Practices - How to Close Your Qualified Sales Leads

Tuesday, September 24, 2013 11:00 AM - 12:00 PM PDT

During this 60 minute webinar, MSP sales expert Mark Woldman of MSP Sales Pros and Kaseya marketing director David Castro will share marketing tips and MSP best practices and show you sales closing techniques and best practices that will help you win more MSP business.

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IT Service Providers IT Departments Imaging and Deployment

Quick Start to IT Security: Eight Steps to IT Security Success

Thursday, September 19, 2013 11:00 AM - 12:00 PM PDT

As companies make moves to improve their security posture, there are three primary areas that they must consider: market trends, technology trends, and organizational design trends.

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Security Management

Support TechJams: Windows Event Log Collection

Thursday, September 19, 2013 8:00 AM - 9:00 AM PDT

Whether you're new to the platform, exploring new features, or just need a refresher, Kaseya Support TechJams can help you get the most out of the product today!

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Replay: Systems Management 2.0 - How to Gain Control of Unruly & Distributed Networks

Thursday, September 12, 2013 11:00 AM - 12:00 PM PDT

We live in a new and ever-changing world of IT. This year has brought many advances in technology, however these new benefits have also created a plethora of challenges for you as the IT professional.

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IT Service Providers IT Departments Imaging and Deployment

The Easy Way to Leverage vPro-based PCs in Kaseya

Tuesday, August 27, 2013 11:00 AM - 12:00 PM PDT

You already have vPro capabilities—they’re integrated into Kaseya. The new Kaseya vPro Navigator makes it much easier to take advantage of vPro’s powerful remote capabilities.

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IT Service Providers IT Departments Imaging and Deployment

Making Money in the Cloud - Part 1: Understanding the Market Opportunity

Wednesday, August 21, 2013 8:00 AM - 9:00 AM 

While some IT service providers are still evaluating their approach to cloud services, it’s important to note that many small businesses are using cloud technologies already. And quite a few IT service providers are already growing their cloud service business.

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IT Service Providers

Support TechJams: KNM "How To"

Thursday, August 15, 2013 8:00 AM - 9:00 AM PDT

Whether you're new to the platform, exploring new features, or just need a refresher, Kaseya Support TechJams can help you get the most out of the product today!

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Replay: Don’t be Afraid of the “Ghost” of Imaging Past

Thursday, August 08, 2013 2:00 PM - 3:00 PM EDT

Although the nature of how IT is used and distributed within organizations has changed, many of the tools to ready and deploy machines have not kept pace, leading to inefficiencies.

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Support TechJams: Monitoring "How To"

Thursday, August 08, 2013 8:00 AM - 9:00 AM PDT

Whether you're new to the platform, exploring new features, or just need a refresher, Kaseya Support TechJams can help you get the most out of the product today!

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Support TechJams: Info Center "How To" Part 2

Thursday, August 01, 2013 8:00 AM - 9:00 AM PDT

Whether you're new to the platform, exploring new features, or just need a refresher, Kaseya Support TechJams can help you get the most out of the product today!

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Support TechJams: Info Center "How To" Part 1

Thursday, July 25, 2013 8:00 AM - 9:00 AM PDT

Whether you're new to the platform, exploring new features, or just need a refresher, Kaseya Support TechJams can help you get the most out of the product today!

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MSP Marketing Tips: How to Create Effective Marketing Messages - July 24, 2013

Wednesday, July 24, 2013 8:00 AM - 9:00 AM 

Forrester estimates there are approximately 10,000 MSPs in the US (2012). They also say that the MSP market growth now outpaces the rest of the IT industry. But do your marketing messages help you win new business? Do those marketing messages help differentiate your firm? Do you wish you could create more effective marketing messages?

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IT Service Providers

Support TechJams: Agent/LAN Cache/Roles (6.3)

Thursday, July 18, 2013 8:00 AM - 9:00 AM PDT

Kaseya Support Specialists routinely document commonly asked questions, configuration techniques, and troubleshooting steps in knowledge base articles. To enable our customers to get the best from the product, we have brought these resources together to form the foundation of the Kaseya Support TechJam sessions.

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Support TechJams: KDPM Part 2

Thursday, June 27, 2013 8:00 AM - 9:00 AM PDT

Kaseya Support Specialists routinely document commonly asked questions, configuration techniques, and troubleshooting steps in knowledge base articles. To enable our customers to get the best from the product, we have brought these resources together to form the foundation of the Kaseya Support TechJam sessions.

Watch Replay

MSP Growth Strategy | Quick Start to Accelerating Your Cloud Business

Tuesday, June 25, 2013 8:00 AM - 9:00 AM 

What are the success factors for integrating cloud-based services into a solution provider’s business model? In a 60 minute quick start session led by a CompTIA expert, learn several tips to grow your MSP and accelerate your cloud-based managed service offerings.

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IT Service Providers

Support TechJams: System Tab Part 2

Thursday, June 20, 2013 8:00 AM - 9:00 AM PDT

Whether you're new to the platform, exploring new features, or just need a refresher, Kaseya Support TechJams can help you get the most out of the product today!

Watch Replay

Replay: The Top 7 Causes of Major Security Breaches

Tuesday, June 04, 2013 11:00 AM - 12:00 PM PDT

Join our panel of experts (Alex Brandt, who brings 19 years of hands-on expertise in the IT space, and Cynthia James, a security expert with over 25 years in the industry) as they discuss the 7 biggest reasons that business security gets compromised (and what you can do about it).

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IT Service Providers IT Departments Imaging and Deployment

MSP Sales Tactic | Using Kaseya to Perform an IT Network Assessment and Win New Business

Tuesday, May 21, 2013 8:00 AM - 9:00 AM 

In Part 2 of a two part series on using IT networks assessments as an effective sales tactic, MSP expert Erick Simpson of SPC International (fka MSP University) and Jeff Keyes of Kaseya’s product marketing team will present helpful sales tips and techniques during a 60-minute webinar. You’ll learn: How to create a sales pitch for using IT network assessments as an MSP prospecting tool The types of information to gather during the assessment and how to analyze the data How to use Kaseya as the technology that enables this sales tactic, including steps to deploy an agent, complete in initial asset discovery scan, prepare a risk/gap analysis of the prospect’s network, and run a summary report of findings How to prepare for the recap customer meeting so you can handle typical questions – and handle common objections How to use the summary report of findings to convert the prospect to a customer with a new managed services agreement

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Industry Experts IT Service Providers

MSP Marketing Tips: How to differentiate your business to win more customers

Tuesday, April 23, 2013 8:00 AM - 9:00 AM 

During this 60 minute webinar, MSP sales expert Mark Woldman of MSP Sales Pros will share marketing tips and MSP best practices and show you how to build a strategy that includes surefire tactics to help you stand out from the crowd and win more MSP business. You'll learn: Why its important to define your service offering first – and how to do it effectively How to validate the benefits of your services by polling the market – and competitors Easy-to-use tool that shows you immediately where you stand in the market How to develop a differentiated marketing message that stands out from the crowd How to scale marketing messages and sales collateral that build trust and credibility Sample messages that have won new MSP contracts (using the power of Kaseya) Simple techniques to manage the process so you can stay ahead of your competitors

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Industry Experts IT Service Providers

MSP Sales Tactic | Conducting Effective Network Assessments that Win New Business

Wednesday, March 27, 2013 8:00 AM - 9:00 AM 

During this 60 minute webinar, MSP expert Erick Simpson of SPC International (fka MSP University) will cover a simple, step-by-step process to market, position, deliver and capitalize on using network assessments as a unique sales approach - offered with no risk - to prospects. Best practice network assessment tactics he will discuss: What to offer for free AND what to charge for How to leverage your current tools to do the heavy lifting during the assessments What gaps might exist with your current tools that may limit your strategic success What information to present to the prospect - and when How to use the assessment to get the prospect to say "yes" to your managed services

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Industry Experts IT Service Providers

IT Trends 2013: Expectations, Budgets & the Role of IT

Thursday, March 07, 2013 8:00 AM - 9:00 AM 

The state of IT systems management is optimistic. Advances in technology have made even the most complicated IT processes simpler to perform and easier to manage. Not only that, but IT professionals are starting to become part of important business decisions that affect the organization as a whole. However, inefficiencies still exist. Thousands of IT departments are still stuck in a manual, time consuming, and unproductive rut; which prevents them from supporting their users through innovative, cost-efficient IT services. Join our panel of industry experts and listen to an in-depth review of the 2013 State of IT Systems Management survey results. Discover: What is the role of IT? What could today’s IT professionals be doing better? What does IT spending look like for 2013? How can IT be more effective and improve user productivity? What are the best practices in creating an efficient, consistent and transparent IT strategy?

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Enterprise Education Banking Financial Institutions Government Healthcare IT Departments Retail Strategic

Managed Services Pricing: How does yours compare with your peers?

Tuesday, March 05, 2013 8:00 AM - 9:00 AM 

During this 60 minute webinar, experts from Kaseya and Autotask will share and analyze with you some results of Kaseya’s 2012 Global MSP Pricing Benchmarking Study, including information on how they. You'll learn: Identified pricing indicators that they benchmarked against other MSPs Identified the world class MSP companies used to set pricing benchmarks Collected pricing data from a worldwide pool of MSPs Analyzed pricing data and established “pricing gaps” among MSPs Suggest options for MSPs to close “pricing gaps” on the path to becoming world class

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IT Service Providers

Stand out from the MSP competition: How to differentiate your business to win more customers

Tuesday, February 26, 2013 8:00 AM - 9:00 AM 

During this 60 minute webinar, MSP sales expert Mark Woldman of MSP Sales Pros will share sales tips and MSP best practices and show you how to build a strategy that includes surefire tactics to help you stand out from the crowd and win more business. You'll learn: How to develop a compelling message that will get your firm noticed Proven methods to build credibility and trust with any prospect The key points in all sales meeting that you must not miss – EVER How to help the customer choose you over your competition every time How to properly qualify an opportunity – and set real expectations – that win deals faster How to use the right questions and probing comments to uncover hidden objections.

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Industry Experts IT Service Providers

Replay: Retail IT 2013 - Data Security & PCI Compliance Briefing

Thursday, February 21, 2013 11:00 AM - 12:00 PM PDT

Join our industry experts (Randy Briggs, Retail Director, Kaseya and Shekar Swamy, President & Senior Security Strategist, Omega ATC) and learn valuable insight, best practices and actionable tips on:

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IT Service Providers IT Departments Imaging and Deployment

Replay: Retail IT 2013 - Data Security & PCI Compliance Briefing

Thursday, February 21, 2013 11:00 AM - 12:00 PM PDT

Join our industry experts (Randy Briggs, Retail Director, Kaseya and Shekar Swamy, President & Senior Security Strategist, Omega ATC) and learn valuable insight, best practices and actionable tips on:

Watch Replay

IT Service Providers IT Departments Imaging and Deployment

Retail IT 2013: Data Security & PCI Compliance Briefing

Thursday, February 21, 2013 8:00 AM - 9:00 AM 

Join our industry experts and learn valuable insight, best practices and actionable tips on: The Weight of Data Security: Are you really in control of protecting your stores? The Ugly Truth of Security Breaches: Are you leaving the backdoor wide open? The Role of Technology: How can I best leverage technology to automate PCI compliance? Major Retailers Act: What key actions can I take to avoid costly compliance mistakes? This is a by-invitation-only IT briefing. Space is limited, so please register early to secure your seat. If you know other IT professionals who may be interested in attending, please forward them this invitation.

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Industry Experts Data Backup Endpoint Security Retail

Scale Your Business Not Your Budget

Monday, February 18, 2013 8:00 AM - 9:00 AM 

Learn how you can easily scale your resources without incurring the high costs usually associated with hiring staff, by using Kaseya IT Services. During this webinar, you’ll hear Joe Axne of IT Guru discuss how he effectively uses Kaseya IT Services to maximize his time and resources, allowing him to focus on strategic business growth. Benefits of using Kaseya IT Services: Increase bottom-line profitability Provide 24x7x365 Monitoring and Management Eliminate the “noise” Exceed user service level expectations Scale without hiring staff or adding overhead Maximize the usage of your technical resources and focus your staff on higher-level support Extend your ability to provide a full range of IT service capabilities.

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IT Service Providers Monitoring and Alerts Advanced for SP Essentials for SP

IT Reporting: 4 Easy Steps to Improve IT's Reputation and Excel at Audits

Wednesday, February 13, 2013 8:00 AM - 9:00 AM 

Join this webinar to hear valuable tips on how to improve reporting accuracy and simplify your data gathering process, including how to: Build reports for various business needs, from detailed technical reports to high level management reporting Easily assess and report on the overall security and health of your network/hardware Log events and security issues that were resolved Gain a seat at the table with executives to participate in budgeting and planning Provide auditors with complete on-demand reports

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Info Center IT Departments

Getting the most from your MSP Marketing Budget

Tuesday, January 29, 2013 8:00 AM - 9:00 AM 

During this 60 minute webinar, MSP marketing expert Dan Shapero (Founder of Clikcloud), will share his tips and tricks for getting the most from your marketing budget. Best practice marketing concepts he will discuss: How to build effective email marketing lists and campaigns to reach desirable customers How to uncover and utilize low cost options for search engine optimization How to determine when, where, and how to use social media tools and campaigns How to gain insights on balancing your marketing mix for maximum results How to avoid common pitfalls and mistakes made by many MSPs

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Industry Experts IT Service Providers

5 Best Practices for Network Discovery & Management in 2013

Wednesday, January 23, 2013 8:00 AM - 9:00 AM 

Like 62% of your peers*, do you lack an easy way to discover and manage devices both on and off your network? One thing that won’t change in 2013 for IT Pros is the daily onslaught of challenges. The core of those challenges continues to be the management of an ever-evolving network complexity. With sensitive data and company security on the line, it’s vital that you can quickly and easily discover and manage the multitudes of devices connecting to your network! Join this webinar to learn important in’s and out’s of increasing security and efficiency through discovery & proactive management. You’ll hear valuable tips from IT Expert, Ray Barber of Kaseya, and real-life scenarios from Johnathan Nelson, Chief Technology Officer at American Association of Community Colleges, including: Discover the current state and health of your IT infrastructure Manage your constantly changing environment through a single platform Quickly and securely gain access to machines, domains, users, network devices and networks Automate monitoring and remediation of issues - before they impact operations Deploy software, security and settings to all machines across multiple sites at once without interrupting users or business systems

Watch Replay

IT Service Providers Education

Service Delivery Best Practice: IT Service Desk Management Techniques for Every Service Manager

Tuesday, December 11, 2012 8:00 AM - 9:00 AM 

During this 60 minute webinar, MSP service delivery expert Erick Simpson of MSP University/SPC International will share service delivery best practices and techniques that will help you improve business efficiency, performance outcomes, and MSP profitability. Erick will discuss: Service Delivery Planning – how to capture meaningful data an display it to users and clients in a meaningful way KPIs and SLAs – what data should you use to measure internal and external service delivery performance, how to set goals and SLAs, tradeoffs between quality and speed, and how to use the data to determine bonuses and commissions Financial Analysis – simple yet powerful metrics to use for “what if” service delivery performance analysis NOC & Service Desk – their role, what to look for, and how to use it efficiently and effectively in your MSP Accountability & Review – how to keep your team and your clients on target to ensure shared success

Watch Replay

IT Service Providers Service Desk

Replay: New Rules, New Requirements-IT Systems Management in a New World

Wednesday, December 05, 2012 11:00 AM - 12:00 PM PDT

Today’s IT organizations are grappling with more and more complexity every day. With the rapid rise of Cloud-based infrastructure and applications, increasingly virtualized environments, and new trends like Bring Your Own Device (BYOD) management, organizations are challenged more than ever with managing IT to deliver high quality services to the business.

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IT Service Providers IT Departments Imaging and Deployment

MSP Marketing Tips: How to Double the Number of Managed Services Clients You’re Getting Every Month

Tuesday, November 13, 2012 8:00 AM - 9:00 AM 

During this 90 minute webinar, MSP marketing expert Robin Robins of Technology Marketing Toolkit will show you several best practice MSP marketing tips to help you grow your MSP business. Here’s what you’ll learn: Very simple marketing strategies to attract more and better QUALITY managed services clients, month in and month out How to build and implement auto-pilot marketing SYSTEMS that eliminate a lot of the manual labor of marketing, selling and attracting new clients The biggest obstacles that prevent MSPs from successfully marketing their services, and how to overcome them How to avoid wasting your time on unprofitable, “wrong fit” clients who waste your time and distract you from finding and working with the highly profitable clients you want

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IT Service Providers

Support TechJams: Agent

Thursday, November 01, 2012 11:00 AM - 12:00 PM PDT

Whether you're new to the platform, exploring new features, or just need a refresher, Kaseya Support TechJams can help you get the most out of the product today!

Watch Replay

Kaseya Support Kaseya Education IT Automation Kaseya Platform

Support TechJams: Service Desk

Wednesday, October 31, 2012 11:00 AM - 12:00 PM PDT

Whether you're new to the platform, exploring new features, or just need a refresher, Kaseya Support TechJams can help you get the most out of the product today!

Watch Replay

Kaseya Support Kaseya Education Service Desk

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