Retail chains have multiple, geographically-dispersed outlets, and they are strongly dependent on the business continuity of all branches for profitability. The availability of point-of-sale (POS) equipment (including cash registers), the registration of purchases and sales numbers reporting are crucial for customer satisfaction, business operations, inventory control and company image.
Retail organization must focus on delivering positive customer experiences that build loyalty and drive share of wallet… while simultaneously controlling costs and improving margins. Savvy deployment of retail IT management technology is a primary contributor in delivering exceptional services to your customers and in efficiently adapting to their evolving shopping patterns.
Historically, retailers had neither central control nor a centralized view of their IT infrastructures. Systems downtime was common place and only reported to headquarters IT staff after the fact. It was nearly impossible to proactively ensure the uptime and security of applications. This placed significant pressure on the retail IT management team in terms of work burden and travel time.
The retail IT department’s role is critical and strategic in adapting to new trends, controlling costs and delivering a robust systems environment to the business. Given the rapid pace of change within the retail ecosystem, it’s essential that all IT assets, whether in-store or at headquarters, are tracked, monitored and managed in a seamless manner. An integrated solution offering a central overview and proactive monitoring is required. Your IT management platform must have the ability to intervene early to prevent failures so that retail staff can focus on their sales activities.
Proactively Monitor Retail IT Management Environments
Kaseya has helped dozens of retailers proactively monitor and manage their IT environments from anywhere, at any time, providing management of
- Backup applications and servers
- Desktop migration
- Mobile devices, tablets, scanners and kiosks
- POS and peripherals
- Software and process through log parsing
Retail IT staff can automate incident remediating, IT audit and inventory, policy management and recurring tasks such as patching, updates and software deployment. Notification of automated and customizable reports, anti-malware, anti-virus and end-point security flags and real-time management information is included as well. Investing in a highly scalable proactive retail IT management system is essential in leveraging your existing equipment while preparing for the inevitable deployment of new devices and applications.
From dealing with rogue IT hobbyists to disinterested bosses, download our “Top 10 Retail IT Systems Management Pain Points ” white paper for solutions to your retail IT management problems.