MSP Pricing Results of 2012 Global Survey


Free 6-page report of results from 2012 global MSP pricing surveyFor businesses that rely on a service delivery model, it’s a widely known fact that sound pricing management is the most effective way to grow your business.

As a managed services provider (MSP), did you ever wonder how your pricing strategy – and its effectiveness – compares to your MSP peers around the world?

With access to thousands of MSP customers worldwide, Kaseya conducted our annual global pricing survey to gain insight into the best practices of MSP pricing management. In this 6 page MSP pricing report, see replies from hundreds of your peers when asked the following questions:

What is your primary business model?
11% focus on break-fix and block hours

Who Sets the Pricing Strategy in U.S.?
Price match/the market, 27%
Value based, 15%

What are your fees for break-fix/block hours in U.S.?
Average hourly rate in U.S. is $121

For MSPs, what is your primary pricing model in U.S.?
Per device, 31%

For MSPs in U.S., what is your average price per managed service?
$67 per desktop per month

For MSPs in U.S., what is the average size of a monthly managed services contract?
Less than $1,000, 12%

And what surprised us the most? Roughly 25 percent of MSPs plan to increase their managed services prices for 2013, whereas a whopping 55 percent plan to hold steady on current pricing.

Wow! There are lots of successful MSPs out there, indeed.

See more questions and even more answers in our free MSP pricing report and hopefully you’ll find it helpful as you finalize your growth plans for 2013.

Have a great new year!

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