Building the world’s fastest remote desktop management solution is a bit like building a high performance car. The first things to worry about are how fast does it go from zero to 60 and how well does it perform on the road. Once these are ensured, designers can then add the bells and whistles which make the high end experience complete.
In our first three installments in this series (Part 1, Part 2 and Part 3), we talked about the remote management technology being used to deliver speed and performance, and now we are ready to talk about remote management bells and whistles to deliver the high end experience IT administrators’ need. Kaseya Remote Control R8, which became available on September 30, adds 6 new enhancements to ensure greater security and compliance and help IT administrators resolve issues more quickly on both servers and workstations:
1. Private Remote Control sessions:
In many industries, such as healthcare, finance, retail, education, etc., security during a remote control session is crucial. Administrators cannot risk having the person next to the server or workstation view sensitive information on the remote screen. Kaseya Remote Control R8 allows IT administrators to establish private Remote Control sessions for Windows so that administrators can work on servers or workstations securely and discreetly.
2. Track and report on Remote Control sessions:
These same industries have strict compliance requirements. Remote Control R8 allows IT organizations to track and report on Remote Control sessions by admin, by machine, per month, week, day, etc., with a history of access to meet compliance requirements.
3. Shadow end user terminal server sessions:
Many users run terminal server sessions for which they may need assistance. Remote Control R8 lets IT administrators shadow end user terminal server sessions to more easily identify and resolve user issues.
4. See session latency stats:
Poor performance is often hard to diagnose. Remote Control R8 shows session latency stats during the remote control session so administrators are aware of the connection strength and can determine it’s relevance to an end user’s issues.
5. Support for Windows Display Scaling:
HiDPI displays are quickly becoming the norm for new devices. Remote Control R8 includes support for these display types (i.e. Retina) to allow IT administrators to remotely view the latest, high definition displays.
6. Hardware acceleration:
Just like your favorite high-performance car, Kaseya Remote Control R8 is delivering the speed, performance and features IT administers need to obtain a high-end management experience.
Remote management becomes much easier if one can clearly see the remote machine’s screen. Remote Control R8 enables hardware acceleration, leveraging the video card for image processing, for a sharper remote window picture while reducing the CPU overhead by 25%-50% depending on the admin’s computer hardware.
Let Us Know What You Think
The new Desktop Remote Control became available with VSA R8 on September 30.
We’re looking forward to receiving feedback on the new capabilities. To learn more about Kaseya and our plans please take a look at our roadmap to see what we have in store for future releases of our products.
Author: Tom Hayes