For MSPs tasked with monitoring and managing multiple customers with end users that have myriad needs, technology that enables policy and automation and the capability to do things in bulk has gone a long way toward efficiencies and cost reductions. But even with this functionality, sometimes admins need to get their hands dirty and log in to a single machine.
Fortunately, remote control has virtually eliminated the need to drive out to customer sites to troubleshoot an issue when something goes wrong on a user’s system. In fact, remote control is the most-performed function at even the most mature MSPs. This capability not only enables technicians to resolve issues quickly, but it also makes it easier for them to take preventative steps to meet the needs of managed and break-fix customers alike.
But to be successful in today’s marketplace, an MSP needs more than a solution with basic remote control. You need a fast, modern, complete technician interface that goes beyond offering basic remote control and enables you to control machines from anywhere.
Kaseya’s introduction of Live Connect, a component of VSA, was a game changer for MSPs. With Live Connect deployed, traveling to the customer’s site becomes a distant memory. Compatible with both Windows and Mac, Live Connect goes well beyond offering the world’s fastest remote control.
With Live Connect, technicians and administrators can remotely troubleshoot and manage their computers with all of the functionality of being on site. View hardware utilization data (for example, CPU, RAM and HDD), start and stop processes and services, and edit the registry are just a few of the actions your technicians can take to remediate issues on users’ endpoints without interrupting them. Technicians can also transfer files, access the SSH/Command Prompt and run scripts.
Live Connect enables you to see the status of any machine connected to your environment without connecting to the network. With Live Connect On Demand, you can quickly spin up a session remotely for devices without installed agents. Each computer connected to the internet — regardless of whether it is remote or in the office — reports back its current status (for example, on, logged in or active). Live Connect Mobile extends this flexibility even further — allowing you to control machines from anywhere via a mobile device.
This capability to do everything needed from any location without ever disturbing the end user saves time and money for MSPs and end customers alike.
Live Connect installs, with a single click, an extensible library of automated procedures to address common issues such as rebooting, disk cleanup, service restarts and clearing registries. This enables you to access anything, including SSH devices.
Despite the power of Live Connect, it has a stealthy footprint, allowing admins to secure and configure access to devices behind firewalls and NAT without requiring port mapping or infrastructure changes.
And this streamlined simplicity comes free as part of VSA by Kaseya! Competitive products cost the average MSP over $5,000 per year.
The learning curve for getting started with Live Connect is short: Its beautiful, simple design was built using Google’s Material Design system, giving it a look and feel similar to Google’s highly popular products. The familiar interface makes it easy to onboard new technicians.
Live Connect’s benefits extend beyond simple maintenance. All technician actions and remote control sessions can be audited and recorded for regulatory compliance coverage.
Live Connect Meets Traverse
MSPs that use VSA by Kaseya are well-versed in the benefits of Live Connect. And now, those benefits will be available in the upcoming release of Traverse. Traverse, Kaseya’s network monitoring and management platform, provides organizations with a service-centric, proactive approach to network performance management. With Live Connect, it will be easier than ever to monitor and manage networks and data centers.
This tight integration, including the same modern interface, enables admins to leverage the power of VSA in Traverse, providing visibility into the entire infrastructure from a single console. This single pane of glass makes it easy to streamline workflows and troubleshoot to resolve network application issues as well as endpoint issues.
With Traverse integration, Live Connect offers a comprehensive infrastructure overview. Combined with Traverse’s integrated actionable alerts, admins can pinpoint root-cause analysis, facilitating even faster issue remediation via Live Connect, ensuring network uptime and helping drive business success.
New Network Management Features in Traverse 9.5
Live Connect integration is not the only new functionality in Traverse 9.5. Traverse 9.5 will also feature Automation Profiles, in which custom and pre-defined monitoring policies can be applied to devices during the discovery process based on device properties to eliminate manual configurations, and Panorama 2.0, an update to Traverse’s Panorama visualization interface that introduces intelligent actions available directly within the network topology view to deliver faster troubleshooting and enhanced IT control.
Learn more about how Traverse network monitoring can help you better address your performance monitoring and management challenges at www.kaseya.com/products/traverse.
This blog was originally posted on MSPMentor.