In partnership with InsightExpress, LLC and Ziff Davis, a recent online survey was conducted with 365 managed service providers. Among other findings, the results of the study identified three primary business issues facing Managed Service Providers today.
In undertaking the challenge of migrating from a break/fix business model to a true MSP, the top three concerns include;
– defining or creating service definitions; (46%)
– determining the appropriate pricing (42%) and
– migrating existing customers to the new managed services model (33%)
At Kaseya we see the same trends and can validate that these are real issues facing MSPs today. Solution providers face an entirely new business model, a paradigm shift if you will, in the way services are delivered. As solution providers move from a response based, reactive and adhoc service delivery to a proactive service delivery model they pave new ground in developing SLAs, pricing strategies and a unique value proposition for migrating customers to managed services.
Kaseya acknowledge these challenge and realizes our responsibility to our customer’s success. Recognizing the challenges of business transformation, Kaseya developed the Kaseya emPower Program by leveraging the success and insight of our most successful MSPs.
The Kaseya emPower Program provides a collection of resources designed to assist a solution providers transformation to a managed service provider.
The Kaseya emPower Program focuses on business & technical issues by providing immediate access to online self paced product and business transformation education, sales and marketing tools, and industry knowledge resources. All developed through collaboration with industry experts and successful MSPs that have knowledge, expertise and experience implementing profitable IT managed service businesses.
Along with a convenient series of emPower Education which covers both product training and business transformation, Kaseya provides a very powerful MSP toolkit that gives you access to invaluable marketing and sales templates that help market and sell your managed service offerings. Customizable brochures, pricing guides, SLAs, case studies and many more collateral templates that you brand and customize with your logo and the unique value proposition of your business.
This survey validates our belief that managed service providers can deliver proactive and fixed priced Service Level Agreements at lucrative margins while increasing customer satisfaction. It’s about being proactive VS reactive and offering a menu of full service solutions for your clients. By combining automated IT service delivery with global services, education and marketing resources from Kaseya, you can scale your business without limits.