Kaseya Blog: Now Optimized for iPhone and Android


The growing need for mobile optimized websites is obvious.  The key (in my opinion) is providing a website that auto-detects the type of browser coming to the site and redirects accordingly.  This way the mobile visitor is not required to remember a mobile specific URL, but rather surf as usual.

I was lucky to find a great mobile optimized plugin for WordPress called WPTouch written by Brave New Code.  The best part is that it is free.

If you own an iPhone or a G1 give it a try and let me know if you run into any issues. 

A side note on email, mobile devices, and effective communication: I have been receiving email from various sources recently that do not render well on my iPhone.  In fact I have had to file them for later reading at my desk.  As an IT Administrator effective communication, with the people you support, is critical to their success and your sanity.  Here are a few things you can do to insure your message is received and understood.

  • Use bullet points whenever possible:  Studies show that today’s email readers scan, not read.  If you provide them with a "scan-able" format your message has a higher chance of being both read and understood.  Bullet points allow the reader to scan the main points of your email and comprehend the majority of the message.
  • Say as much as possible in the subject line: "IT Changes" is a terrible subject line and does not tell the reader anything.  Here is a great subject line: "Access to HR Folders Will Be Changing on March 15th"  This tells the reader almost everything they need to know and if they don’t read the email, they are aware of the what and when.
  • Answer Who, What, Where, and When: If you notice I left the "why" out.  (Yes, there are people that NEED to know why, but that is an entirely different subject in IT Management that I will not touch on today.)  When writing be sure you answer the who, what, where, and when.  Doing this will keep expectations clear and minimize any emotional responses for those special users.  Yes, you know who I am talking about because their names are running through your mind right now.  (Take a minute to LOL and then read the next bullet point.)
  • Keep it short:  I love this quote by Blaise Pascal "I am sorry for the length of my letter, but I had not the time to write a short one."  It is VERY difficult to keep emails short and many people make this mistake daily.  When writing your next email spend an extra 20 minutes, or 2 hours if it is a really important email, to make it as short as possible.  I suggest reading it 4 times and each time try to remove any unnecessary words.  Give it a try, you will be amazed by all of the "extra" stuff we put into our communiqué.
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