2009 IT Services Trends and Practices Survey Results


Today Yesterday, I received the results of a survey recently commissioned by Kaseya.  Over 2,200 IT consulting firms responded to the survey with some surprising results.  (if I wasn’t so lazy and would have finished this post yesterday, Joe Panettieri wouldn’t have beaten me to the punch on this one).

One thing to make clear, this survey was not sent out to a database of Kaseya customers.  There has been some confusion on this and I have tried to clear it up.

The results I was particularly intrigued by was from the final question:

What are your billing projections for 2009?

  • Remain the same as 2008 – 17.5%
  • Decrease moderately – 19.3%
  • Decrease substantially – 23.3%
  • Increase moderately – 16.4%
  • Increase substantially – 23.5%

Basically, 60% of the respondents said that their billing revenue will remain the same or decrease in 2009!  Another 16.4% said it will increase moderately and 23.5% said it will increase substantially.  These numbers really confirm the trend I have been “feeling” (I am a Jedi) within the IT Services industry.  There are companies out there that GET IT and there are companies that DON’T.  There are companies that understand how to position, sell, and deliver their services and there are companies that seem to struggle with this.

I always like the verse: “As iron sharpens iron so one man sharpens another.”  There are IT Service companies out there struggling.  If your firm is kicking butt, share a few thoughts to sharpen those that may be in a more dismal situation.  If you changed something, within your business, in the last year and it has made a huge impact, give back a little by commenting below.

Here is a link to the survey.  I highly suggest you read it.  How do you measure  up?

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