Remote systems monitoring software enables a proactive approach to improved operations and increased client satisfaction.
Efficiently monitoring hundreds of systems and increasing the security of your IT environment are core functions an IT professional performs on a daily basis. Remote systems monitoring delivers the ability to look across platforms and operating systems and drill down to the individual device level, from a central dashboard.
Imagine this scenario: A server in a research lab of a major pharmaceutical company crashes at least once a week, preventing researchers from completing their experiments. The researcher in charge of the lab has made it clear that this is not acceptable. Every time the server crashes, she logs on to the network and creates a ticket which is routed to the help desk. By the time an IT administrator logs into the system, the experiment is ruined and the research must be begun again. The researchers are frustrated and their opinion of the IT department is less than stellar.
What if every system on the network was continuously monitored and automatic alerts were issued to the help desk whenever a CPU breached a 60% utilization rate? What if an IT administrator could remotely access the server, call up performance data that includes CPU usage, available memory when the CPU spike occurred, the operating system version and other pertinent information?
Proactive and remote systems monitoring could prevent that server from crashing.
Remote systems monitoring software can automatically flag systems for changes, disk capacity, protection violations, performance and downtime. IT administrators can easily monitor event logs from a centralized management console to better analyze and fix recurring issues. By monitoring the Windows Event Log, administrators can identify potential problems before they become real problems, thus avoiding downtime.
Systems monitoring and alerts features can save you time by making it easier to diagnose and fix network and system issues, as unresolved and recurring problems often result in unnecessary repairs and equipment upgrades. Remote systems monitoring software eliminates the need to interrupt users while they’re trying to complete their work. IT administrators should not be thought of as interruptions and annoyances but rather as valuable resources who can help turn information into insight, deliver better quality services more quickly, facilitate collaboration amongst and between users, drive efficiency and manage risk.
Do you have remote systems monitoring capabilities? If not, imagine how they could improve your working IT environment. Not only would your team be better able to perform its duties, but the way IT administration is perceived by your clients would be significantly improved.
Learn more about the benefits of using an integrated and automated remote systems monitoring software for your IT environment. Listen to our webinar, “
5 Strategies for Managing Remote Finance IT Systems from Your Office” here!