A proactive retail IT management strategy can save store chains dozens of administrator hours per month by streamlining basic maintenance and eliminating repetitive administrative tasks. Using a remote retail IT management solution, an administrator at company headquarters can install updates locally in the background as people continue to work and then use a script to push a new software image out to all the systems in the network, remotely updating each system at the touch of a button. IT staff can then leverage this new-found time to work on innovative technology solutions that support the chain’s strategic business initiatives.
Even just one hour of downtime can cost a retailer thousands of dollars in lost sales per store. With dozens of stores scattered across a region, application availability directly affects whether a retailer meets or exceeds its revenue goals. A remote retail IT management solution drastically reduces downtime, enabling IT staff to ensure business continuity which results in a financially-healthy organization.
Retail chain IT administrators, working in a manual environment, spend the majority of their time fielding calls and reading emails from salespeople out in the field who are having issues accessing their point of sale application. The lack of a centralized repository of information causes repetitive issues to recur, forcing administrators to devise stop-gap solutions instead of analyzing those repetitive issues and developing long-term solutions. It becomes impossible to keep up with all the requests coming in from the field via various channels. A central help desk solution helps retail IT administrators prioritize and track issues so that they can efficiently resolve them according to importance.
An automated and remote retail IT management solution gives retail chain administrators a single platform in which to identify, prioritize, track, resolve and report help desk issues. By integrating ticketing and help desk with proactive monitoring and maintenance, IT staffs save time and money by efficiently managing a distributed network spread over dozens of stores in multiple states… while keeping store employees armed with the tools and information they need to record sales and provide superior service to customers.
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