According to the “Big Bang” cosmological theory, and the latest calculations from NASA, the universe is expanding at a rate of 46.2 miles (plus or minus 1.3 miles) per second per megaparsec (a megaparsec is roughly 3 million light-years). If those numbers are a little too much to contemplate, rest assured that’s really, really fast. And it’s getting faster all the time.
Does this sound a bit like the world of IT management? So maybe IT environments aren’t expanding at 46.2 miles per second per megaparsec, but with cloud services, mobile devices, and increasingly distributed IT environments, it feels like it. Things that need to be managed are further away and in motion, which means that the ability to manage remotely is crucial. IT operations teams must be able to connect to anything, anywhere to perform a full range of management tasks.
The list of things that need to be managed remotely continues to grow. Cloud services, mobile devices, new things (as in the “Internet of Things”) all need to be managed and controlled. To maximize effectiveness, remote management of this comprehensive set should be done within a single command center. Beyond central command, several core functions are needed to successfully manage remotely:
Discovery: Virtually every management vendor offers discovery, but all discovery is not created equal. The discovery capability must be able to reach every device, no matter where it is located – office, home, on-the-road, anywhere in the world. It must also be an in-depth discovery, providing the device details needed for proper management.
Audit and Inventory: It is important to know all the applications that are running on servers, clients, and mobile devices. Are they at the right version level? And for corporately controlled devices (that is, not BYOD devices), are the applications allowed at all? Enforcing standards helps reduce trouble tickets generated when problems are caused by untested/unauthorized applications. A strong auditing and inventory capability informs the operations team so the correct information can be shared and the right actions taken.
Deploy, Patch and Manage Applications: Software deployment, patch, and application management for all clients is key to ensuring users have access to the applications they need, with a consistent and positive experience. With the significant growth in mobility, the capability to remotely manage mobile devices to ensure secure access to chosen business applications, with either company-owned devices or BYOD devices, is also important. Arguably mobile devices are more promiscuous in their use of unsecure networks in coffee shops and airports etc., so it’s even more important to keep up with mobile device patch management to ensure security fixes are put in place as soon as possible.
Security: Protecting the outer layer network, the endpoints, is an important component to a complete security solution. Endpoint protection starts with a strong endpoint security and malware detection and prevention engine. Combine security with patch management to automatically keep servers, workstations and remote computers up-to-date with the latest, important security patches and updates.
Monitor: Remote monitoring of servers, workstations, remote computers, Windows Event Logs, and applications is critical to security, network performance and the overall operations of the organization. Proactive, user defined monitoring with instant notification of problems or changes — when critical servers go down, when users alter their configuration or when a possible security threat occurs — is key to keeping systems working well and the organization running efficiently.
Remote Control: IT professionals frequently need directand rapid access to servers, workstations and mobile devices securely and without impacting the productivity of the users in order to quickly remediate issues . Remote control capability must deliver a complete, fast and secure remote access and control solution even behind firewalls or from machines at home. Because seconds matter, remote control should provide near instantaneous connect times with excellent reliability, even over high latency networks.
Automation: As the world of IT becomes more and more complex, it is impossible to achieve required service levels and efficiency when repetitive, manual, error-prone tasks are still part of the process. IT managers need to automate everything that can be automated! From software deployment and patch management to client provisioning and clean-up, automation must be an integral part of a remote management solution.
Choosing management tools with strong remote management capabilities is important to achieving customer satisfaction goals, and doing more with the existing IT operations staff. Learn more about how Kaseya technology can help you remotely manage your increasingly complex IT services. Read our whitepaper, Managing the Complexity of Today’s Hybrid IT Environments.