Automation Exchange — MSPs’ Secret RMM Weapon


When you buy a car you might ask your auto enthusiast friends for advice. When it comes to maximizing the use of your RMM, wouldn’t you want the same kind of expertise from your MSP peers?

That help and insight can come from a community of trusted MSPs that are willing to share real world automation solutions they’ve come up with.

Automation is the name of the RMM game, but it can take some clever scripting and templating to apply automation to more than just common routine tasks. And out-of-the-ordinary tasks often benefit the most from automation.

Next Generation RMM + Automation + Community = Matches Made in Heaven

There are several innovations that are already making MSPs more successful. The first is a next-generation RMM purposely built to make MSPs money.

Kaseya has a complete plan and product set centered around increasing MSP maturity and revolutionize the quality of services

The next generation RMM, exemplified by Kaseya VSA 9.3, can:

Scale:  An RMM’s ability to easily scale from a few to many end points is key to MSP success.

MSPs too often struggle to scale beyond 300-500 end points. When they try, performance slows, systems crash, and other issues occur. Meanwhile, service levels suffer, threatening the ability meet SLAs.

An RMM that can’t scale drives up technical costs when adding managed devices. If an RMM runs out of gas when adding a significant number of managed devices, MSPs are faced with the cost of migrating to a new RMM that can scale.

Policy-based Automation: The MSP market is growing with new entrants emerging all the time. This competition increases pricing pressure. Only automation radically shifts the cost curve to help MSPs succeed in a world of diminishing margins. With great automation, each MSP technician can manage far more end points and more customers.

However, it’s not just automation – but policy-based automation that drives growth, as Kaseya’s Miguel Lopez has explained in a recent blog.  A next-generation RMM makes it easy to create new policy-based automation procedures to solve strategic and tactical issues. Many first-generation RMMs provide only basic scripting. A next-generation RMM offers world-class capabilities for an MSP to quickly build their own automation scripts, templates, and reports.

Community: A next-generation RMM augments the built-in automation with a community-shared site where automation can be created and shared by others using the solution. The lack of a community-shared site for automation kept active by MSPs around the world is a common shortcoming of first-generation RMM tools.

Enter the Kaseya Automation Exchange

The Kaseya Automation Exchange was built to help users of the Kaseya VSA benefit from all the other Kaseya VSA customers who have built custom automation. Automation Exchange is a community-sourced, online, open market for sharing, buying and selling agent procedures, scripts, monitoring sets, reports, templates and other types of system and network automation.

For new MSPs who don’t have the time or the know how to build custom automation, ready-made solutions are available on the exchange. This saves time and money. Mature MSPs already build on their automation solutions they use in in-house. Now they can monetize these efforts by selling solutions on the exchange or help the community by giving them away.

We at Kaseya also share solutions built by our in-house experts.

Available solutions include:

  • Cloud unification from Unigma
  • Spybot
  • MSP Assist Ticket Management
  • Powershell for Kaseya
  • Kaseya NOC Dashboard

The new service was announced today. Here’s what Mike Puglia, chief product officer, Kaseya, said about the release. ““MSPs and SMBs need more automation out of their IT systems management products.” said Mike Puglia, chief product officer, Kaseya.  Automation Exchange combines Kaseya’s experience with the power of our community to become the industry standard location for IT professionals to share systems and network automation.”

“Automation is essential to our success and our ability to scale,” said Brian Tirado, support team manager, Occidental Technical Group. “The challenge has always been the lack of time, resource or simply the know-how to build it. With Automation Exchange, we can not only share our own automation scripts that work for us, but also take advantage of scripts created by other members of this open ecosystem. Automation Exchange is an invaluable resource that enables us better serve our customers.”

For MSPs, Kasey Automation Exchange can subsidize the cost of creating automation by selling your solutions on-line. It can even turn into a profit center.

With more than 700 contributors and thousands of downloads per week, Automation Exchange taps into the strong, collective knowledge and expertise of Kaseya’s community to further the company’s commitment to openness, interoperability and vendor neutrality.

Categories include:

  • Agent procedures
  • Integrations
  • Monitor set
  • Reports
  • Scripts

If interested, head over to Automation Exchange. Signing up and sharing your solutions is a snap.

You can read today’s full release in our Press Room.

Posted by Doug Barney
Doug Barney was the founding editor of Redmond Magazine, Redmond Channel Partner, Redmond Developer News and Virtualization Review. Doug also served as Executive Editor of Network World, Editor in Chief of AmigaWorld, and Editor in Chief of Network Computing.
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