MSP Tightens Passwords, Boosts Revenue with AuthAnvil Multi-Factor Authentication

Computer Concepts Limited

Most managed service providers (MSPs) base their core business on managing remote systems through a remote monitoring and management (RMM) solution.

But smart service providers are adding complimentary services on top of this, and multi- and two-factor authentication (2FA) is one of the more fertile areas.

New Zealand MSP Computer Concepts Limited (CCL) knew its clients were worried about security after hearing about the massive breaches experienced by Target, Anthem, Home Depot, and others.

Passwords are at the front line in protecting these assets, and in most environments these are all too easily cracked, whether through brute force, social engineering, or other means.

CCL saw a need for greater password security for its clients and spotted a tremendous new business opportunity at the same time. One of CCL’s core businesses is Infrastructure as a Service (IaaS), and multi-factor authentication (MFA) seemed a perfect adjunct.

“We needed a way to authenticate users reliably without disrupting their daily operations,” Tim Sewell, CCL’s security manager explained. “In addition, we needed something we could integrate with our IaaS offerings and deploy quickly and seamlessly across our own internal networks and our customer environments.”

The provider researched an array of identity and access management solutions, and then decided to go with Kaseya AuthAnvil.

Not only does AuthAnvil stop password breaches in their tracks, it also tracks login activity across all managed business systems and applications, and it builds an ongoing audit trail of who is logging in, when, and from where.

CCL can either host the MFA solution for customers, or install it on-premises if preferred.

With AuthAnvil in place, end users can log into systems with confidence and security from an array of devices.

“Our clients are giving us access to their mission-critical intellectual property, their crown jewels. They trust that we are accessing their IP in a secure manner,” Sewell said. “AuthAnvil is a major differentiator for us. Knowing their authentications are secure and tracked lets our customers sleep well at night. It makes them safe and happy and more likely to stick with us in the future.”

Learn more about the MSP benefits of AuthAnvil by reading the full CCL case study.

Get Your MFA/2FA Buyer’s Guide

When implemented correctly using a quality solution, 2FA will keep your client’s digital infrastructure safe without inconveniencing employees. In most organizations, it doesn’t take long after implementation for staff to fall right back into their old bad password routines — which isn’t a disaster because those old routines are now much safer due to the extra layer of authentication.

You may want to use 2FA in conjunction with single sign-on (SSO) to make it easier for employees to sign into your client’s systems. SSO allows users to have direct access to all of the platforms they use, but they need only one credential to access them. It’s like having a single, very secure key to access 100 different doors with 100 individual locks.

SSO is definitely something you’ll want to look for when considering your options for a 2FA vendor. However, remember that just offering SSO isn’t good enough – you must also do a deep dive to understand any 2FA vendor you are evaluating.

Check out our 2FA Buyers Guide for more information.

Posted by Doug Barney
Doug Barney was the founding editor of Redmond Magazine, Redmond Channel Partner, Redmond Developer News and Virtualization Review. Doug also served as Executive Editor of Network World, Editor in Chief of AmigaWorld, and Editor in Chief of Network Computing.
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