Enterprise Management Associates (EMA) Finds Rich MSP Value in Kaseya Traverse

Traverse Premium Service

When noted IT research firm EMA, Enterprise Management Associates, wanted to understand the value of Kaseya Traverse, it went to the best source it could find, a managed service provider (MSP) that bases client services on the network and cloud monitoring solution.

EMA interviewed the customer extensively, and then reached its own conclusions. The EMA study “highlights a dialog with a managed services provider (MSP) using Kaseya’s Traverse for requirements that span management of the full application infrastructure in legacy, virtualized, and cloud environments. The report explores the value of Traverse in providing unified, contextual, service-aware insights with the versatility to adapt to a wide variety of verticals and individualized customer needs,” EMA explained.

Read the full report here.

Straight from the Customer’s Mouth

EMA talked at length to the CTO at this MSP customer, which provides services in some 35 countries spanning five continents. We’ll bring you a quick synopsis by quoting EMA.

How did you come to select Traverse?

“We were looking for a broad solution that could unify the management of the entire infrastructure with support for enterprise applications as well—in other words, [a solution] for what we still call “business service management” or “BSM.”

The client continued. “Prior to Traverse, we were using N-able, which Solar Winds later acquired. It worked for us for the first few years when we were starting out, but we needed richer and more scalable functionality to support the application infrastructure and desktop monitoring.

What types of applications and services are you monitoring with Traverse?

“We are using Traverse to monitor a wide range of third-party applications, such as SharePoint and Skype for Business, as well as for in-house-developed applications. We can manage and monitor configurations that support customer applications and end-to-end infrastructure interdependencies. And we can test for transaction performance with Traverse synthetic testing.”

How did deployment go, and how have you implemented Traverse?

“Traverse deployment was simple and easy. And in one week we did our own deployment. Then we spent more time developing extensions for Traverse’s Data Gathering Engines (DGEs) that reside on premises in our customer accounts. We call these extensions “probes.” They’re nothing more than virtual servers or appliances where we can log in to customer infrastructure with a virtual private network to send data back to Traverse. In fact, I would say that one of the best things about Traverse is its API that makes integrations with other tools and other sources very easy to enable. I should also point out that we’re also supporting public cloud environments with Traverse, most often Microsoft Azure currently.

What are some of the features in Traverse that you would like to single out?

“We find the Traverse Service Containers very, very useful, and we’ve been using them since the very beginning. We do our own independent discovery, and then we are able to cluster all the components that impact a business service in a service container. This really helps us to assess and predict availability and performance in a contextual way. And the containers give us great flexibility in how we define business and service context. For instance, we have a client with 400 different dental offices and we created a container for each office so that anything going on in a particular locale is made visible based on that location. It really helps. The Service Containers are very flexible and easy to use.

Another thing is Traverse’s very powerful, cross-domain event management, which extends to infrastructure performance and even some security-related issues such as failed password attempts and logins that appear to be inappropriate.

Traverse is our core operations management solution, and it’s one that has allowed us to grow geographically and deliver superior service to our very diverse customer base.”

EMA’s Take on Traverse

Here is what EMA had so say about the Traverse solution. “Traverse has evolved over more than a decade of real-world deployments targeting advanced service management needs. Its customers are typically seeking more cost-efficient and cohesive approaches to optimizing IT service delivery than traditional platform solutions can provide,” EMA said. “Over the years, Traverse has established itself in mixed datacenter environments and has grown to support cloud environments, MSPs, xSPs, and large enterprises. Traverse is consistently favored by companies seeking a solution that combines coherence, cost-efficiency, and in-depth support for devices, services, and applications without requiring significant effort to customize.”

EMA’s conclusions points to a bright solution for Traverse. “It’s rare, to say the least, when a management solution offers functional richness, adaptability to many different IT infrastructures and application environments, and ease of administration all in a single package. However, Kaseya’s Traverse embodies these attributes in a fully tested, well-evolved solution that’s proven itself in a wide variety of MSP and mid-tier enterprise environments,” EMA concluded.

You too can Provide Network and Systems Monitoring Solutions for Large and Complex Networks

Larger SMBs are outsourcing (or considering outsourcing) discrete internal facing IT functions. Network and Systems monitoring is a leading candidate to be outsourced as it is an internal-facing function that requires significant technical expertise that can be readily sourced from a MSP. Approximately 40% of SMBs recently surveyed indicated that they anticipate outsourcing their Network and Systems Management by 2020. Management of network infrastructure is often outsourced as part of an infrastructure upgrade project and provides MSPs with a recurring revenue stream to complement their project based revenues.

Meanwhile, the criticality of private/public cloud-based applications makes monitoring these applications and the shared infrastructure that they run on a priority for clients.

The ability to monitor availability and rapidly assess and address the root cause of performance problems and outages provides a strong value proposition for MSPs to offer to their clients.

MSPs interested is this growing area of business have been turning to Kaseya Traverse, which can help you manage the cloud and perform Root Cause Analysis in Complex Networks.

You can also learn more about Kaseya Traverse here.

Posted by Doug Barney
Doug Barney was the founding editor of Redmond Magazine, Redmond Channel Partner, Redmond Developer News and Virtualization Review. Doug also served as Executive Editor of Network World, Editor in Chief of AmigaWorld, and Editor in Chief of Network Computing.
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