5 Features You Need in Your Software Management Solution

Computer screen with code on it

Keeping operating systems and third-party software current is a vital step in ensuring your infrastructure is performing optimally and securely. For MSPs, this means keeping customers’ systems patched and up to date. With increasingly vicious ransomware attacks like WannaCry and Petya on the rise, this is more important than ever.

Automatically downloading all patches and updates may seem the easiest way to go to accomplish this. However, not all patches or systems are of equal importance, and not all updates are risk-free. For an MSP managing a small number of systems, deciding on a case-by-case basis what and when to update and doing so manually may make sense. But as you grow, this quickly becomes untenable.

You need a policy-driven, automated approach that isn’t as time consuming and labor-intensive as evaluating every update, yet is more nuanced than “patch everything.” You need software management.

Software management is about ensuring the operating systems and third-party applications running on every system you manage are functioning at maximum effectiveness for customers. It also makes certain all systems are compliant with all applicable regulations.

While patching is a key aspect of this, software management runs deeper than that. Software management means having an understanding of what applications and operating systems are deployed on each machine and what functions they provide to the organization. It also means knowing and understanding the criticality of the functions on each endpoint and the heavy usage times that it cannot be out of commission for an update.

The costs and impact of not practicing software management vary. They range from cost overruns due to inefficiencies or misappropriated resources to fines for not being in compliance to lost revenue due to an outage or breach that can impact your MSP’s viability.

Finding a Software Management Solution

Software management is essential to your business’ success, and a software management solution is one way to guarantee that your efforts scale with your organization. At a minimum these five features and attributes must be considered:

  1. Patch functionality: Patching remains front and center in any software management solution. You cannot manage your software without the capability to deploy a patch or perform an update. But for this functionality to have value to the business, other capabilities must also be present.
  2. Policy management/automation: When you have only a handful of endpoints, it’s easy to keep track of your ecosystem and manually update when necessary. But that quickly becomes unsustainable as your customer base and infrastructure Not all patches or updates are appropriate for all endpoints. Some endpoints need to be patched immediately for every vulnerability; others need only the most critical of patches. Likewise, not all updates should be immediately pushed through to all systems.  Generally, compliance updates take priority over efficiency updates. Being able to set policies based on when to patch or update helps guarantee that all endpoints are treated appropriately as they pertain to the business. In addition, relying on policies and automation to decide which updates and patches to deploy eliminates manual error-prone processes and ensures that a machine is not overlooked for an update or patch.
  3. Single pane of glass: If you’re managing a variety of operating systems and applications (and let’s face it, who isn’t) you’re likely dealing with more than one management console. This is unwieldy, time-consuming, and introduces a greater likelihood of errors due to lack of integration and incompatibility. Being able to monitor and manage all updates and patches from a single pane of glass reduces the amount of time spent managing systems while increasing reliability.
  4. Alerts: As a busy admin you don’t have time to keep track of every single update or vulnerability. Nor are your eyes on your systems 24/7. By deploying a solution that alerts you to issues, you can focus resources elsewhere, especially if policies and automation are in place to facilitate seamless updates.
  5. Cost-effectiveness: A software management solution should not break the bank. While it is beneficial to supporting and running your business, it does not contribute directly to revenue that enables your business to grow. Therefore, a management solution should be able to operate within a predetermined budget.

How Kaseya VSA’s Software Management Can Benefit You

Kaseya VSA’s software management functionality enables you to stay on top of software updates and patches while taking the technician out of the process as much as possible. First, it scans your systems. Then, based on predetermined policies it decides which patches should be deployed. Finally, it deploys the patches. MSPs can be as granular as needed when setting policies about which patches are needed, priority and timing for rollout, and more. The capability to override profiles gives MSPs additional control and flexibility over their environment.

The patching process itself is also efficient. VSA relies on peer-to-peer technology, which maximizes bandwidth and allows patches to roll out faster.

By including patching and deployment in same module, admins can monitor and manage operating systems and third-party applications from a single pane of glass. This cross-platform functionality, for both operating systems and applications, enables MSPs to now patch and manage Macs, which in the past were often unmonitored and unmanaged. This mitigates numerous risks and leads to a more secure and compliant network.

Dataprise, an MSP that describes itself as a one-stop IT shop that seeks to align with its customers business objectives, is a longtime VSA user. By leveraging the software management in VSA, the MSP was able to bring Macs under the same umbrella as the PCs it was managing, improving the margins it delivered the process.

“VSA is an extremely powerful framework that allows us to create real, impactful automation,” said Oscar Romero, lead systems engineer, Dataprise. “Software management is so much more than just patching. Our ability to create custom agent procedures and scripts to meet any customer requirement is a game changer. It allows us to take automation to the next level, and deliver a higher caliber of service to our customers.”

Romero adds, “Kaseya’s single pane of glass is one of the most invaluable features of VSA. We live in a ‘tab-world,’ and the more tabs and consoles you need to log in to, the more complex and inefficient your process becomes. With VSA’s single pane of glass, we can see of all our modules and documentation across all platforms in one place. This holistic visibility allows us to be confident that we know the status of all our customers’ environments at any given time, and you can’t put a price tag on that.”

VSA’s software management goes beyond alerts and fixes. It also examines whether your machines are compliant with your policies and evaluates whether those policies are sufficient to ensure protection.  This allows you to see the bigger picture and adjust policies that do not are not in compliance or offering the correct level of protection.

Finally, because software management is included in VSA, software management is less costly than in cases where software management is an a la carte offering. This makes it easy to budget for software management while enjoying the benefits it brings to your organization.

Learn more about VSA and discover how your MSP can benefit from software management.

This blog was originally posted on MSPMentor.

Posted by Miguel Lopez
Joining Kaseya in 2012, Miguel Lopez brings over 20 years of experience to his role as SVP and GM. In this position, he consults daily with Managed Service Providers (MSPs) to help them solve their clients’ business problems with technology solutions. Prior to joining Kaseya, Miguel served as the director of consulting services for All Covered, a nationwide technology services company that is a division of Konica Minolta Business Solutions USA Inc. In 2008, All Covered acquired NetCor Technologies, a leading MSP that Miguel founded and managed since 1997.
SD Wan in Action with Eric Gray from Convergence Networks

How One MSP Improved Customer Satisfaction and Reduced Support Tickets

Because so many business applications we use are now in the Cloud, internet continuity is critical to daily operations, employeeRead More

Wooden block that says Business Continuity

What is BCDR? Business Continuity and Disaster Recovery Explained

With organizations going through digital transformations and more employees working remotely, cybersecurity is a top priority for almost all ITRead More

IT infrastructure costs contral

Key Ways to Cut IT Infrastructure Costs

The current global economic crisis has fundamentally changed the way many businesses operate. Given the fact that it will probablyRead More

MSP Marketing

MSP Marketing:  3 Channels to Build Your Sales Pipeline

Many managed service providers (MSPs) struggle with getting their marketing strategy in place. This is usually because MSP owners areRead More

2020 IT Operations Survey Results - Highlighs and Key Takeaways - Watch Now
2020 MSP Benchmark Survey Report