Avoiding the PSA Tool Paradox

It’s almost ironic. MSPs look to professional services automation (PSA) tools to gain control, but in many cases, it is the PSA tool that has control over the MSP.

MSPs look to PSA tools to simplify the bulk of back-office operations. Inventory, ticketing, CRM, billing and other similar non-revenue-generating functions are essential to operating a business. The ability to streamline these operations in a way customized to your business saves money and frees up your time to focus on innovation and growth opportunities.

For many MSPs, however, the path to these benefits is long and littered with obstacles. For starters, there is often a hefty upfront financial investment. Then there are complex configuration hoops to be jumped through and subsequent staff training. Often the impact of the PSA solution extends to operations, necessitating a revamping of internal processes for it to work as intended and for the MSP to obtain the promised benefits.

It should be no surprise then that after investing vast amounts of time and resources to ensure the PSA solution meets its needs, many MSPs feel locked in and reluctant to consider alternatives no matter how much better they may be. So long as the PSA tool “just works” it’s “good enough.” After all, no MSP hit the jackpot simply because it had a superior PSA solution. For many MSPs the questions are: Why switch, if there are no issues? Why deal with a complicated migration, risk data loss, and confront a complex configuration process at the other end?

Getting Your PSA Solution to Work for you

A key differentiator between a first-generation PSA solution and a next-generation one is that a next-generation PSA solution works for you. A modern PSA tool easily adjusts to follow your processes and scales effortlessly with your business. It costs less, does more, and is easier to use.

For MSPs, this means finding a solution built specifically for them. BMS by Kaseya, a next-generation business management solution, is designed to free up MSPs’ time so you have more to spend selling and delivering services, and spend less on project management, time and expense tracking, billing, and other tasks that take you away from your primary mission of delivering services to your end-user customers.

For organizations looking for a PSA solution, the decision is straightforward. With the choices available, if the PSA tool you’re considering requires significant investment in both time and resources, it’s important to take a step back and ask yourself if you’re looking at the right product. Chances are you’re not.

For organizations already heavily invested in a PSA solution, however, the path is less clear. If you’re still spending time and resources to get what you need from your PSA solution, it’s time to stop viewing your PSA tool as an investment and instead look at it as a sunk cost. Stop throwing good money after bad, and reclaim your time and processes with a PSA solution that works for you, not vice versa.

Fortunately, migration is easier than ever. MSPs have traditionally cited difficulty of migrating as another reason to stay with their current solution. With integration and easy onboarding, BMS Express makes migrating to a next-generation PSA tool a straightforward and simple process.

A PSA solution that enables you to reduce operational costs, offers views for every role, and delivers better insights to drive better decisions makes it possible for you to run your business better and thus gives you a significant advantage over your competitors. Learn more about how your business can benefit from BMS at https://www.kaseya.com/products/bms.

Posted by Doug Barney
Doug Barney was the founding editor of Redmond Magazine, Redmond Channel Partner, Redmond Developer News and Virtualization Review. Doug also served as Executive Editor of Network World, Editor in Chief of AmigaWorld, and Editor in Chief of Network Computing.
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