New VSA Release Delivers Deep Security and Integrated Cloud Storage

VSA 9.5 Dashboard

VSA by Kaseya, the only RMM solution built from the ground up for MSPs, now has a bevy of new service provider-centric features in the form of VSA 9.5.

In fact, MSPs and other customers drove the design of the new second-generation product, said Kaseya Chief Product Officer Mike Puglia in an interview with ChannelE2E. “One of the best ways we can demonstrate our commitment to our customers is to get their feedback first-hand and then use this insight to guide the direction of our products,” he told the site. “By delivering enhancements in the areas that are most important to our customers, we’re able to help them sell more and improve service delivery to their customers. Ultimately, that’s what makes our customers successful, and we, at Kaseya, can only succeed when our customers succeed.”

At least one customer is excited about the new release. “At ABC Financial, the foundation of our success is predicated on an RMM solution that performs at the highest levels. We set the bar high with the technology we use, and Kaseya consistently meets and exceeds our IT and technology needs,” said Drew Kew, Kaseya product manager, ABC Financial Services. “Next-generation technology is important to use to demonstrate to our clients that we embrace leading technologies. As the only second-generation remote monitoring and management solution in the market today, Kaseya is the only choice for us. We are a more successful organization because we use VSA.”

New in VSA 9.5 are features such as support for native Microsoft PowerShell and enhanced file management in Live Connect, tighter PSA ticket integration with BMS, and policy-driven backup through Kaseya Cloud Backup (KCB). Enhancements have also been made to the Kaseya Technology Alliance Partnerships Platform to build integrations for on-premises and SaaS instances.

Tighter Integration with BMS

Here are some of the key ways VSA and BMS enhance ticketing automation.

  • Automated ticket de-duplication intelligently links disparate events to the root problem so technicians have a comprehensive, aggregated view of a single issue.
  • Automated ticket closing after problem resolution ensures all business systems are in-sync with the status of customer issues and SLAs are met.
  • Automated ticket re-opening discovers when an issue resurfaces to present the complete ticket history immediately to technicians, cutting close times by over 50 percent by preventing duplication of work.

Backup Automation with Kaseya Cloud Backup

New backup features include:

  • KCB integration with Kaseya Policy Management identifies all devices on your network, fingerprints the type of machine, and then automatically applies backup policies for the entire machine or applications on the system.
  • Less manual intensive backup maintenance means MSPs can grow quickly as technicians are empowered to be more efficient and productive, saving both time and money.

Technology Alliance Partnerships Platform

The Alliance Platform has improved in these ways:

  • VSA 9.5 introduces a new integration platform that provides ecosystem partners with advanced API access so they can rapidly build and deliver integrations to mutual customers.
  • Kaseya customers benefit by being able to seamlessly integrate their preferred vendors into VSA’s open, single-pane-of-glass platform.
  • Vendors such as Warranty Master, Acronis (Snap Deploy), Carbonite, Customer Thermometer, Webroot, and Bitdefender are all in final stages of completing new integrations into VSA 9.5.

For more information about VSA 9.5 by Kaseya, visit

Upgrade Details

For SaaS customers, your instance will automatically be upgraded by Kaseya – no action is required.

For on-premises customers during the first 4 to 6 weeks of the release, we will be managing R9.5 on-premises downloads to ensure support resources are available for all customers upgrading. Please click here, to register to receive your on-premises VSA 9.5 upgrade.

Visit our R9.5 What’s New page to learn more about the latest VSA release and watch the R9.5 Webinar Replay.

Posted by Doug Barney
Doug Barney was the founding editor of Redmond Magazine, Redmond Channel Partner, Redmond Developer News and Virtualization Review. Doug also served as Executive Editor of Network World, Editor in Chief of AmigaWorld, and Editor in Chief of Network Computing.

3 Ways to Measure the Success of Your MSP Marketing Efforts

Managed service providers (MSPs) are recognizing the power of marketing to grow their businesses and reach new customers. But howRead More

Is Your MSP Fully Leveraging Its Social Media Audience?

Managed service providers (MSPs) are increasingly investing in social media as part of their digital marketing strategies and for goodRead More

Are You Combining Your Online and Offline Marketing Efforts?

As you look to grow your business, you’ll likely strive to implement marketing efforts to reach new customers, raise visibilityRead More

The Importance of Doubling Down on Marketing During an Economic Downturn

When there are signs and symptoms of a potential economic downturn, many business leaders struggle to make budgetary decisions. InRead More

Download the 2022 IT Operations Survey Report - Click Here
2022 Benchmark Survery Results