Last week we brought you views from 8 customers who attended Kaseya Connect, giving their insight into the value of this unique conference. Today we offer the views of Michael McAlpine, central services team, Incito Technology Solutions. Here are three takeaways.
Connect with Peers
“One of the most important things about this conference is I can go out into the rest of the world that is here that uses Kaseya and say, “How do you do this? What do you run into? How does your business, your organization, your school district take advantage of this feature, or how do they address this problem? I found find four people I am now friends with. We are now connected on Google groups. If I discover something that is a lifesaver for me, I can share it with them. They are in different stages of Kaseya, so questions I might have they have the answers to. Or they may have suggestions I can take back to my organization.”
Connect with Vendors
“Connect also allows me to interact with vendors. If I run into an issue with their application, or believe a vendor has something I can use to replace something I don’t like in my environment, I have access to it. I can ask questions I can see how they would do it if they were in my position.”
Connect with Technical Knowledge
“I attended the Kaseya Boot Camp. I did two things that were important. I got demos of the core VSA, which helped with any modules I had questions about, I did not know about or I was not sure exactly how they operated, specifically for something like the discovery module. I just did not know how to use it. Having someone demo it, explain it to me, then letting me do it in my lab, I now know how the module works perfectly,” McAlpine said. “I got to see how experts write agent procedures. I could write one or two lines, but now I know how to write longer ones. I know how certain things work and how people design agent procedures to take advantage of things I did not know about like variables,”
Connect gave McAlpine deep knowledge he can apply to his work. “I am able to make policies that are uniform across the board for clients. With policy management, I can apply the same set of policies to all the end points in their environments. That is going to be a lifesaver because I know that if the KAV profile is wrong, it will correct itself, if it doesn’t have an agent procedure scheduled to run, it is going to correct itself, i it doesn’t have an admin account pushed down to it, it is going to correct itself. if the agent is messed up, something is wrong with it, it points to a bad URL, it is going to correct itself. It is basically a self-correcting mechanism for an entire organization. That is very invaluable to me.”
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