IT Operations Survey: Backup to the Outage Rescue

CD inserted into laptop

Part Three of a Four Part Series

Backup has always been critical, even more so now with the scourge of the data locking and often destroying ransomware.

This fact is made all the more obvious by the findings of the 2018 Kaseya State of IT Operations for Midsize Enterprises (MME) done annually, which surveys a wide swath of MMEs — or organizations with up to 5,000 employees. We find that the needs of MMEs are in many ways distinct from Global 2000 enterprises.

This year we surveyed some 1,300 MMEs. To download the full report go to: https://www.kaseya.com/resource/2018-state-of-it-operations-for-midsize-enterprises/

Outages are a massive problem for MMEs, and backup, at least effective backup and recovery, is an answer to many outage woes, our research finds. The idea is simple – if your data is threatened, you can switch to another source of that information. And if the system goes down, you can quickly move operations to the backup.

MMEs feel the impact of outages. In our survey, 86% had least one outage of more than 5 minutes in the past year. Even worse, 74% had more than one outage in the last year, and 45% had 2-4 outages of 5 minutes or more.

MMEs are taking steps to maintain data availability, including:

  • 90% backup servers
  • 69% do backups on-premises and offsite
  • 38% have some disaster recovery system in place
  • 38% have a disaster recovery and business continuity plan that is approved by management
  • And 37% backup to a storage appliance

The best way to minimize downtime and its impact is with a multi-prong backup strategy. As many MMEs now do, one can adopt more than just backup, but move up to disaster recovery and high uptime solutions. In fact, there is a positive correlation between having an optimal backup and disaster recovery solution and maintaining uptime.

Backup and recovery should not rely on a single point of failure, such as a just a backup disk, or cloud backup service. Backup needs to be layered. That is why on average, respondents have four backup and recovery technologies. MME IT pros are also well versed in backup. More than 75% of respondents have competence in this area, and perform backups regularly.

Best Backup Blends Backup and Cloud

Kaseya Unified Backup (KUB) begins with true enterprise-class backup. On top of that are ransomware detection, and cloud-based business continuity disaster recovery (BCDR) services. All of these functions are supported by an all-in-one, on-premises storage appliance. This so-called hybrid cloud backup combines the best of two worlds: your clients have one tier of backup on-premises where it is speedily accessible and where clients confidently know its location, and in the cloud in the case of system failure or disaster.

Kaseya Unified Backup also lets MMEs:

  • Recover quickly from an outage: Leverage the power of an onsite appliance for fast local restore. On-premise failover reduces unplanned downtime and makes recovering from an outage near seamless. MMEs can be back up and running in under an hour.
  • Get intelligent alerts: Less time remediating issues means less money spent and lower total cost of ownership. KUB’s deep integration with VSA coupled with BackupIQ – Unitrends’ artificial intelligence-powered task list and backup advisor – surfaces the most important issues, so MMEs have confidence that their admins are always working on the right issues as efficiently as possible.
  • Deliver effective customer reporting: Automatically send reports to help MMEs rest easy knowing that their business will be kept up and running.

KUB also inspects every file during each backup for ransomware infections to ensure “clean” instant recoveries. Moreover, KUB provides instant recovery for Hyper-V and VMware environments, meaningful reports, measurable, trustworthy and repeatable RPO and RTO metrics, and a 1-hour SLA.

For more information on Kaseya Unified Backup, get a demo here.

You can also attend our Understanding the 2018 State of IT Operations webinar.

Posted by Doug Barney
Doug Barney was the founding editor of Redmond Magazine, Redmond Channel Partner, Redmond Developer News and Virtualization Review. Doug also served as Executive Editor of Network World, Editor in Chief of AmigaWorld, and Editor in Chief of Network Computing.
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