Back to School — Transformation or Unification?

Art posture characters holding puzzle pieces

According to the recent IT Ops Benchmark Survey, midmarket companies, although often strapped and having a limited budget, have enterprise-level concerns, namely security, capacity and speed of network infrastructure and legacy systems hampering growth.

For midmarket businesses, the changing landscape of IT seems like a threat and with the legacy systems, they are unable to cope with the data overload.

So, with the hindrance and limited resources, how can the midmarket business break the vicious cycle?

While many IT professionals might point to Digital Transformation, the lack of expertise and the lack of an overall strategy in the midmarket makes Digital Transformation seem an impossible task.

Instead, midmarket companies should think of unifying IT. Unification of IT is the singularity of purpose, singularity of strategy and singularity of effort in unifying people, processes and tools.

How to Unify IT?

Unification of IT involves the following initiatives:

  • Focus on Automation: Eliminating manual processes and automating repeated tasks saves time and provides consistency to the entire IT architecture.
  • Eliminate Legacy Tools: Legacy tools are inflexible and immobile and become increasingly difficult to fit with modern technology. These hinder with the adoption of digital strategies thereby making companies prisoners of these systems.
  • Enable cross-functional collaboration: Moving beyond the silo-based model where different teams work in unison in the company is one of the major initiatives in unifying IT.
  • Think Lean and Be Agile– Move to an IT environment that is focused on shorter, more sustainable efforts. Embracing Agile will require the ability to embrace change, actively collaborate, and champion how agile practices may challenge an organization to evolve.

Where do we start?

Step 1: Simplify the Stack – Many organizations deal with different vendors for different applications. Reducing vendors and working with an all-in-one solution is the first step towards unification of IT.

Step 2: Optimize Workflow – Optimize processes with automation up to 90% with a plan for the next 5 years. Iterating with short phases starting with automating 5%, then 10% and so on, can make the optimization of processes a reality.

Step 3: Innovate and Futureproof – Anticipate business needs and focus on user experience. Promote collaboration and facilitate communication between external and internal stakeholders (i.e customers, business partners, employees, etc).

Key Components of Unified IT

Unified IT includes Endpoint Management, Security Suite, Backup and Disaster Recovery, Cloud Management, Compliance Reporting, and Help Desk as the key components, with Endpoint Management being the glue that binds.

Endpoint Management is ‘The Glue that Binds’

Endpoint management involves a single solution architecture which necessitates the shedding of auxiliary tools. A single solution provides complete visibility and control over the network architecture enabling the ability to troubleshoot and diagnose issues remotely. With automated processes, endpoint management helps ease the onboarding of devices and the deployment of software and applications.

Benefits of Unified IT

  • Reduced IT costs Unified IT reduces the cost for downtime, for the unneeded purchase of hardware/software and for maintenance of IT
  • Maximized Operational Efficiencies – Unified IT reduces time spent on routine tasks with automation, time spent on application deployments and time spent on creating software packages with the use of a single solution.
  • Improved Compliance – With unified IT, organizations can reduce the risks associated with hacks and malware and in turn avoid fines and penalties. Unified IT also improves user experience by simplifying IT.

Kaseya helps midmarket enterprises manage both endpoints and infrastructure. To learn more about why IT unification is critical to digital transformation, read this whitepaper here.

Divyarthini is a marketing professional with over 4 years of experience in the IT industry including 3 years of experience in Content Marketing, Social Media Marketing, and Email Marketing.
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