In many organizations, the flow between incidents, alerts, and remediation is fragmented and involves time-consuming manual activities. But imagine a different scenario where the alert is intercepted by an intelligent automation tool that parses it and then launches a workflow of self-remediation and only addresses the team when the auto-remediation fails.
Its 3 o’clock in the morning. You received a notification of a failed install on your client’s system as it ran out of space. Now you have to plan your day to go to the client’s location, resolve the issue, go to your office, wind up the rest of your work and return home. A very hectic day indeed.
What if you could sit at home and solve the issue right then by accessing the client’s system? Or wouldn’t it be much better if you didn’t even have to receive the notification and the system had the intelligence to auto-remediate and only raise a ticket when the remediation failed?
Both would not only save a lot of time and money but increase your productivity at work.
A bird’s-eye view of your IT entire environment and auto-remediation together help increase the efficiency of your IT processes and reduce operational costs.
Auto-remediation is the process of automated self-healing or self-fixing of a system in the wake of the occurrence of an incident. In an agent-based environment, specific auto-remediation rules can be set up to solve recurring issues. Using the same rules every time increases the quality of troubleshooting and makes it easier to track. Common issues can be fixed automatically, while more complicated issues can be accompanied by data from multiple systems and a recommendation for the solution. While human intervention may still be required, automating routine remediation tasks and processes allows fewer support staffs to perform tasks with greater speed and efficiency.
Maximizing Efficiency with Streamlined Workflow
Centralized Data Access and Control: In today’s age, being able to monitor endpoints remotely is crucial. Having a central dashboard can allow access to real-time status reports, event documentation and statistical information. Whether your team is in one location or works together from across the globe, automating and streamlining your IT processes will make it simple and efficient for everyone to stay connected and informed throughout every incident management process.
Eliminated Silos: Organizations these days have a myriad of IT platforms, processes, applications and teams. These silos when not integrated and working independently can cause a fragmented environment which can reduce efficiency. In addition, the lack of visibility in multiple processes and systems can cause errors and cost the organization. Automating and streamlining processes can break down individual silos and eliminate errors creating a cost-effective and competitive work environment.
Reduced complexity and chaos: Automating incident resolution eliminates chaos when managing unexpected issues, improves time of response and resolution, and helps prioritize incoming tickets. By streamlining the event management process with automation, one can reduce the number of recurring tickets, which allows the IT team to work smarter and benefit the company as a whole.
To learn to how to control your IT operations with centralized command and automation, download our eBook Nightmare at 20,000 endpoints here.
