Baroan and Kaseya IT Complete

Baroan IT Complete

Leading MSP Baroan Technologies continues to invest in the Kaseya IT Complete Platform, a solution suite that works together to create synergies and drive value for MSPs. In addition to VSA and Kaseya Unified Backup (KUB), the MSP relies on AuthAnvil and Traverse for security and network management, respectively — and is currently considering their PSA solution BMS by Kaseya.

Automation is key for Baroan’s efficiencies, and their larger clients are getting direct access to Baroan’s automation technology.

“We’ve started to go after larger companies that have an internal IT department. We allow them access to our VSA instance so they have a lot of control over what they do. They now also leverage all of our automation services, such as our scripts and procedures. We have built a lot of automation through system policies so that once a machine onboards; we do not have to touch it. Everything happens automatically. For instance, with a server, the only manual operation is to decide what patch cycle it’s in, based on its dependencies with other systems,” Barnas said. “The ability for an IT department to leverage all this automation, patching and application updating is becoming more important and more profitable to us.”

Automation for Dollars

Baroan is taking advantage of Kaseya Automation Exchange, a portal where Kaseya technicians and MSP pros can share and sell automation tips and technologies. Baroan’s involvement came out of its own automation experiences.

“We started down the automation path about four years ago. One of the things that we did was build a brand new platform. We ran it side by side and evaluated the old platform to figure out what automation worked and what did not. From this, we built new tools. We currently have about 380 procedures that handle just about anything that we need to do on a day-to-day basis. We started automating using those procedures and developed our own applications to augment those tools” Barnas said.

This led to a new solution and a new company. “One of the challenges we found was that if a user disconnected in the middle of a procedural-based daily maintenance, the process stopped because VSA lost communication with the endpoint. Therefore, we made a tool that Kaseya would push down to the endpoint. It would continue to run even when they disconnected from their docking station and walked over to the conference room. It would then report back to VSA what the status was” he said.

“We got much better automation results using that method. After doing all this development and migrating all of our agents onto the new platform, we had grown from 1,200 endpoints to almost 3,000 and we reduced the number of people on our help desk, we went from five to just three people. The focus on creating quality monitor sets with reasonable thresholds and the automation that we do for ticket response brought us down from over 200 helpdesk alert-based tickets a day to about 20 to 25 alerts a day. We still generate around 100 alerts per day, however, the distinction is that our automated methods remediate many to reduce what needs to be handled manually.”

The automation business really took off when Baroan tapped into the Kaseya Automation Exchange community portal. “We put our procedure package up on Automation Exchange. We made it available to some customers. Their results were just amazing, and in January 2018, we spun it off as a separate company, MSP Builder. In the past few months, we’ve added about a dozen MSPs that we support and well over 20,000 endpoints between them that use this automation. It really makes our lives here a lot easier” Barnas concluded.

A Kaseya Path Forward

Kaseya is tightly focused on supporting MSP success. Our IT Complete Unified Growth platform is an integrated set of solutions that drive MSP services and make the business more efficient.

Discover IT Complete here.

Core to IT Complete is Kaseya VSA; a next-generation RMM that includes full endpoint and network management. You can get a VSA demo here.

Posted by Doug Barney
Doug Barney was the founding editor of Redmond Magazine, Redmond Channel Partner, Redmond Developer News and Virtualization Review. Doug also served as Executive Editor of Network World, Editor in Chief of AmigaWorld, and Editor in Chief of Network Computing.
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