Jacobs Engineering Group Streamlines IT Management with Automation and Remote Access

Colleagues working together in server control room

A unit of Jacobs Engineering Group, a world leader in design, engineering, construction, and technical services, delivering end-to-end innovative solutions, selected Kaseya VSA as their IT management solution. This unit mostly works in the aeronautical field with NASA and the Department of Defense.

Travis Graef, System Administrator, is one of the six people in the organization’s IT Team who implemented Kaseya VSA in everyday IT operations.  

Kaseya VSA has enabled the IT Team to update its critical infrastructure remotely, with a click of a button.  

Travis Graef says, “In the past, the team updated systems manually, traveling to the end-user location or asking users to bring their laptops in to the IT department to be updated.” Now, using VSA, the team is able to manage all systems remotely. This includes applying patches for third-party software, as well as, Microsoft patches, from the same tool on every single computer, whether it’s a laptop in Utah or a workstation that’s sitting in their office. 

Enhanced Security  

Because they’re catering to their government contract clientele, keeping their infrastructure secure is of utmost importance to Jacobs Engineering. Prior to using VSA, the IT team had been facing issues with updating software and installing patches on a large scale. Thanks to VSA, they now have automated patch management, incident remediation and software deployment for enhanced security.

Significant Cost Savings 

VSA has saved the Jacobs IT team an enormous amount of labor hours, enabling them to spend their time on more strategic priorities. Previously the IT team was using multiple tools to update their systems, paying for third-party tools as well as for Windows Server Update Services (WSUS). But now, they have replaced all those inefficient tools with one solution – VSA, realizing significant cost savings on software licenses. In addition, VSA doesn’t have the constraint that WSUS has, where the systems must be on the network to get updates.

Jacobs Engineering looks forward to continuing with more IT automation and getting rid of more tools, using Kaseya VSA to manage all of their systems and IT processes. They are also looking to adopt Kaseya’s Omni IT platform with Kaseya VSA, Kaseya Vorex (service desk) and IT Glue (IT documentation and configuration management). This integrated platform will enable the IT team to have seamless workflows with IT documentation built into the platform and not having to log into a separate system to retrieve IP addresses, passwords or any other type of information. 

To learn more, read the complete case study Jacobs Engineering Group Leverages Kaseya VSA to Automate IT Management.

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