SMB Market Needs Provide Potential Opportunities for MSPs

Business, MSP
Business Man Pointing Finger at Digital Arrow

Every year Kaseya surveys IT professionals from midsize companies to get a feel for what’s happening in the market and gain insight into the issues and priorities of these corporations. With five years of historical results, we can not only take a current snapshot, but also compare it to previous years and spot key trends for IT organizations and MSPs.

Here are some of the most interesting results from our 2019 Kaseya State of IT Operations Report for SMBs and how those translate into opportunities for MSPs.

The top three priorities for SMBs are security (57 percent of respondents), reducing IT costs (35 percent) and delivering higher service levels/IT service availability (24 percent). Luckily, MSPs have much to offer in all three of these categories.

Security is paramount

Cybersecurity and data protection are major challenges for 62 percent of companies as they try to combat and defend themselves against increasingly sophisticated cyberattacks. During the past year, ransomware attacks hit 12 percent of respondents while 10 percent suffered at least one security breach. Among companies reporting a security breach, 61 percent had two to four outages as well.

Asking an overtaxed internal IT department to keep up with the multi-front battle against security threats isn’t reasonable for most SMBs. MSPs bring expertise, enterprise-class tools, and dedicated resources to the table and significantly augment company defenses while aggressively upgrading protocols and procedures to mitigate risk.

Read the complete post at Channel Futures.

Posted by Miguel Lopez
Joining Kaseya in 2012, Miguel Lopez brings over 20 years of experience to his role as SVP and GM. In this position, he consults daily with Managed Service Providers (MSPs) to help them solve their clients’ business problems with technology solutions. Prior to joining Kaseya, Miguel served as the director of consulting services for All Covered, a nationwide technology services company that is a division of Konica Minolta Business Solutions USA Inc. In 2008, All Covered acquired NetCor Technologies, a leading MSP that Miguel founded and managed since 1997.
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2020 MSP Benchmark Survey Report

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