The Rise of the Mobile App

Mobile, MSP
Personal using mobile app

Mobile apps have become a daily staple of our lives. Do you have to order food? You have an app for that. Do you want to travel? You have an app for that. Do you want to switch on your light? Well, you have an app for that as well.

The number of smartphone users worldwide has surpassed three billion in 2020. People today spend an average of 3 hours, 35 minutes per day on mobile devices with 90 percent of this time being spent on mobile apps than mobile websites. 

The rise of mobile apps has significantly changed our lives. However, how Hollywood movies like to depict the relation between human and technology, mobile apps are not apocalyptic.

For businesses, having mobile apps that make the end-users’ life easy can be a game-changing element. Mobile apps provide massive opportunities for businesses of all sizes, helping their users solve problems on the go and keeping them connected to the brand. 

Mobile apps bring users the convenience of having any information at their fingertips – rather than having to log onto computers or browse through the mobile web which usually has a bad user interface. 

As a result, users save time, but more importantly, mobile apps increase the visibility of your business.

Mobile Apps for MSPs 

If you run an MSP business, you know how critical efficiency and time management can be for your success.

An app that could enable your technicians to monitor client devices or troubleshoot issues even while they are away from their desks not only increases the efficiency of your operations but also enables you to save time and accomplish more.  When technicians are on-site, they don’t have to get out their laptops to log in to the most important solutions to help them troubleshoot or solve IT problems, they can easily get on their mobile device right there. 

Kaseya has always worked to build solutions for MSPs that maximize technician efficiency and improve customer experience. Today, it brings you a mobile app – Kaseya Fusion Mobile App, that integrates the functions of the next-generation remote monitoring and management platform (RMM) that is Kaseya VSA and the professional services automation (PSA) platform, that is Kaseya BMS. 

The app allows IT technicians to seamlessly navigate between the two tools, monitoring devices, managing tickets and keeping customers satisfied.

To learn more about how mobile solutions enable MSPs to streamline their business operations, download our eBook How to Achieve Efficiency and Time Savings with Mobile IT Solutions.

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