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Selling complex solutions is hard. It’s even more difficult when your potential customers aren’t very familiar with the nuances and details of what you have to offer. It transforms a pitch about benefits and haggling over pricing into an impromptu educational session.

But MSPs consistently face this as they try to win new business from law firms and nonprofits and medical practices and other businesses that don’t live and breathe IT on a daily basis. When MSPs are talking about something relatively positive for the client, this can be an easier sale; outsourcing resource-intensive tasks to experts, improving functionality and saving money while you’re at it sounds great!

However, many of the services MSPs provide force organizations to contemplate things they’d rather not think about. Malware, data theft, phishing … these are not pleasant topics for businesses, which would rather focus on their core operations. Yet adequately defending IT systems from these malicious attacks is now par for the course.

Another scenario no one wants to spend much time on is business continuity and disaster recovery (BCDR). This demands organizations grapple with the idea that their mission-critical systems could be completely wiped out, significantly disrupting their operations. We’re no longer talking preventative care. This is about how to stand up again after you’ve been knocked down.

Read the complete article on Channel Futures.

Posted by Dan Tomaszewski
Dan Tomaszewski
Dan Tomaszewski leads a team of channel experts and former managed service provider (MSP) professionals to equip, educate, and empower MSPs to be more successful and profitable. He is responsible for gathering feedback from the MSP community and ensuring a persistent focus on amplifying their voice to provide continued customer experience improvements. He is best known as the builder of Powered Services, an award-winning platform provided by Kaseya that has helped over 7,000 MSPs close deals, go to market faster and become more profitable. As the former CEO of an MSP, Mr. Tomaszewski understands customers’ challenges and needs, adapting his knowledge to build products and platforms that enable them to do business more successfully. He joined Kaseya in September 2019 as the Vice President of Channel Success & Training at ID Agent. Mr. Tomaszewski holds an associate degree in Business Administration and Management from Schoolcraft College. He is based out of Kaseya’s Bowie, MD office.

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