Like any job, working for or running an MSP has its pluses and minuses. It’s uplifting to see clients thriving and saving money thanks to the superior technology solutions you’ve helped put in place and support.
But supporting customers comes with plenty of challenges. You’re often interacting with them when they’re unhappy because something’s not working correctly or they’re in a crisis. Tempers are short, emotions are raw, and you’re staring at seemingly unachievable deadlines.
And then there’s the tedious nature of some tasks that could suck the will to live out of the cheeriest workers. Repeating the same things over and over certainly isn’t inspiring, but sometimes you’ve just got to provision 100 end points or set up 50 new Office365 accounts day after day.
Burnout is a real problem
Getting burnt out from your job isn’t something just for entitled Millennials. It occurs in every industry from the corner office to the assembly line to the sales floor. But it’s most common in jobs that require monotonous work, helping people, and heavy workloads.
While it’s not an actual medical condition, the International Classification of Diseases includes it as an “occupational phenomenon.”
“Burn-out is a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed. It is characterized by three dimensions:
- feelings of energy depletion or exhaustion
- increased mental distance from one’s job, or feelings of negativism or cynicism related to one’s job
- reduced professional efficacy”
Read the complete blog post at Channel Futures.