Beating Burnout: MSP Self-Care for Long-Term Success

Business, MSP
Tired woman with coffee infront of laptop

Like any job, working for or running an MSP has its pluses and minuses. It’s uplifting to see clients thriving and saving money thanks to the superior technology solutions you’ve helped put in place and support.

But supporting customers comes with plenty of challenges. You’re often interacting with them when they’re unhappy because something’s not working correctly or they’re in a crisis. Tempers are short, emotions are raw, and you’re staring at seemingly unachievable deadlines.

And then there’s the tedious nature of some tasks that could suck the will to live out of the cheeriest workers. Repeating the same things over and over certainly isn’t inspiring, but sometimes you’ve just got to provision 100 end points or set up 50 new Office365 accounts day after day.

Burnout is a real problem

Getting burnt out from your job isn’t something just for entitled Millennials. It occurs in every industry from the corner office to the assembly line to the sales floor. But it’s most common in jobs that require monotonous work, helping people, and heavy workloads.

While it’s not an actual medical condition, the International Classification of Diseases includes it as an “occupational phenomenon.”

“Burn-out is a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed. It is characterized by three dimensions:

  • feelings of energy depletion or exhaustion
  • increased mental distance from one’s job, or feelings of negativism or cynicism related to one’s job
  • reduced professional efficacy”

Read the complete blog post at Channel Futures.

The MSP Landscape as Told Through Data, with Jy McBain of Forrester - Connecting IT Podcast

Connecting IT Podcast – The MSP Landscape as Told Through Data, with Jay McBain of Forrester

In this edition of the Connecting IT Podcast, Jim Lippie Kaseya’s GM and SVP of Partner Development, talks with JayRead More

MSP Metrics and Fundamentals with Nigel Moore

Connecting IT Podcast – MSP Metrics and Fundamentals with Nigel Moore

In this edition of the Connecting IT Podcast, Jim Lippie, Kaseya’s GM and SVP of Partner Development, talks with NigelRead More

Business Woman standing in front of arrows

MSP Benchmark Survey Results Provide Roadmap to Growth

The technology industry has had its share of disruptive moments, but the economic impact of COVID-19 is likely to dwarfRead More

NOC- Network Operations Center

NOC: An MSP’s Guide to Network Operations Centers

Network operations center (NOC) services, in the context of modern-day IT managed services, typically involve the delivery of IT servicesRead More

Connect IT Global - You're Invisited! - 100% Virtual - August 24-27, 2020
2020 MSP Benchmark Survey Report

Archives

Categories