Our realities have all been turned upside down by COVID-19, a.k.a. the coronavirus. Life has been disrupted in ways unimaginable a few months, or even weeks, ago, and they are likely to remain this way for an unknown period of time.
At the same time, life must go on. And MSPs must play an essential role in helping that continue.
All of your customers are scrambling to adjust to this new way of life. Some of their businesses are going to face massive slowdowns if they’re not forced to shutter completely, at least temporarily. Meanwhile, other clients are going to lean on their IT services harder than ever to remain productive during this crisis. MSPs are already in the remote management business, so social distancing will come easy, but it’s going to be a whole new thing for many customers.
To better serve their new, varied needs, not to mention keep your own operations running as smoothly as possible, resources must be redirected, processes and protocols must be adjusted, and MSPs must remain nimble as the situation evolves. Here are six things you can do to prepare for and cope with what’s underway … and what’s to come.
Read the complete Blog Post at Channel Futures.