How IT Teams are Winning the Remote Workforce Battle

The massive shift to remote work in the wake of the COVID-19 pandemic is one of the most critical challenges most small and medium-sized businesses are facing today. As such, IT teams are trying to streamline this transition by employing smart strategies, such as providing easy access to VPNs and using endpoint management tools to manage remote, off-network devices. Endpoint management tools allow IT teams to set up roles and scopes for remote users and also make it easy for end users to access their office computers and perform various self-service tasks. Read on to learn how!

Set up Easy Access to VPNs

With an endpoint management tool, you can create scripts to set up Virtual Private Networks (VPNs) that provide secure access to your office environment for remote workers. Not only that, it makes VPN access easy for end users. Once VPN clients have been installed on all of your remote endpoints, you can monitor those clients in your endpoint management tool to make sure they are up and running. Auto-remediate the issue by restarting the VPN client via policy guided scripts, if the client goes down.

Kaseya VPN Routing

The Basics of Remote Management of Endpoints

Another major way to facilitate seamless IT operations for your company while your users work from home is using an endpoint management solution to remotely monitor, manage and troubleshoot endpoints without disrupting the end user. This “remote support software” should provide your IT team with remote management capabilities such as:

The ability to access endpoints “behind the scenes” (what we call Live Connect in Kaseya VSA)

Kaseya Live Connect

You need a stealth-mode remote control tool that features an array of gadgets to help maximize service quality and IT efficiency while allowing end users to keep working. This tool should allow you to:

  • View critical information related to an endpoint, such as processes, users, patch status, CPU and memory usage, and more
  • Transfer files
  • Access Windows registry to view and edit
  • Remote Control — Console Access

A Remote Control tool enables your IT team to remotely manage end-user computers regardless of their location and proactively resolve issues. Kaseya Remote Control provides you with the power of console access akin to you sitting in front of the machine you are controlling. It allows you to proactively manage end-user devices for issue resolution, compliance and reporting. Kaseya Remote Control also offers other features such as:

  • 1-Click Access that allows authorized IT admins to securely access end-user devices at the click of a button without having to know user or admin credentials.
  • Ability to establish shared (i.e. with the end user) or private sessions with full-console access

Setting up User Roles and Scopes

In your endpoint management tool you can also set up roles and scopes for remote end users. This empowers you with the ability to allow your remote workers to remotely connect to their office computer from their home office. This could be useful if they need access to a system that can’t leave the office. You can restrict their access to systems and functions with scoping rules.

Kaseya VSA User Roles and Scopes

End-User Self-Service

Your endpoint management solution can also provide end-user self-service capabilities. For example, you could set up scripts that users can access, and with the click of a button, resolve certain issues, such as performance slow-down on their computer. This not only helps resolve issues more quickly but also reduces the burden on your helpdesk staff by cutting back on service ticket volumes.

If the users are unable to resolve their issues, they should be able to submit their service tickets and track the status on their own.

To learn more and watch a demo of remote endpoint management, register for our webinar now!

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