Managing MSP Revenue With the Right RMM Solution During a Global Pandemic

MSP, MSP Tips
RMM for MSP revenue

The importance of remote monitoring and management (RMM) software as an underpinning application for MSPs can no longer be contested. An RMM tool provides MSPs with much-needed visibility into their client’s network, enabling them to fix issues remotely without having to visit the client’s location.

According to Kaseya’s 2020 MSP Benchmark Survey, 61 percent of MSPs recognized RMM as the most important application to run their operations, while 21 percent selected professional services automation (PSA) and another 11 percent chose IT documentation software.

While RMM can act as a standalone solution to ensure the performance of endpoints, this generation’s RMM solutions not only provide basic monitoring features, but also helps MSPs keep their client’s environment secure.

If your RMM solution does not protect your endpoints, it’s certainly something you need to think about.

In the 2020 MSP Benchmark Survey, about 60 percent of the MSPs said that their clients experienced data loss or downtime due to an outage, in the past year.

And about 77 percent of the MSPs said that at least 10 to 20 percent of their clients experienced at least one cyberattack over the last 12 months.

Also, due to the current crisis, employees worldwide are urged to work remotely, thereby presenting a new set of challenges related to cybersecurity, data protection and compliance with privacy laws.

Globally, targeted cyberattacks are on the rise, in turn highlighting the importance of continuously monitoring endpoints and devising response strategies to avert threats, more commonly known as the endpoint detection and response (EDR) concept.

Hence, it is highly essential for your RMM solution to be able to:

  • Detect and monitor all on-network and off-network devices — a highly valuable feature, especially in the current scenario with most of your employees working remotely.
  • Automate patching of all devices, irrespective of operating systems and third-party applications.
  • Integrate with best-in-breed antivirus and anti-malware solutions to detect and prevent malicious attacks.
  • Auto-remediate vulnerabilities for quick elimination of risks.
  • Provide backup and disaster recovery capabilities with automated testing of recovery to enable clean restoration of systems.
  • Maintain and demonstrate compliance as per company requirements.

Leveraging an RMM tool that provides comprehensive endpoint protection has various benefits for MSPs.

  • Firstly, it enables them to offer additional service offerings, such as security, compliance, and backup and disaster recovery, that can improve their clients’ protection levels.
  • In addition to demonstrating their value to their clients, by implementing a single console that helps with monitoring, management and security, they can reduce the costs of dealing with multiple vendors.
  • Automating functions such as patching, OS updates and other maintenance tasks across their client environment allows them to improve their service delivery and focus on value-added activities.

Your critical applications can make or break your MSP. Be wise and choose an RMM solution that caters to your client requirements, maximizes your technician efficiency and empowers you to grow your business.

Learn more about your competitors’ service offerings and the applications they are using to build their businesses by joining our 2020 MSP Benchmark Survey webinar.

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