It’s comes as no surprise that remote monitoring and management (RMM) software is one of the core applications required for smooth IT operations of an MSP. As our 2020 MSP Benchmark Survey Results Report previously revealed, RMM remains the most important application for more than half of the MSPs (61 percent), followed by PSA (21 percent) and IT documentation (11 percent).
Kaseya VSA, a powerful RMM solution, has all the capabilities – high visibility and control, seamless remote access, automated patch and vulnerability management and more – that an MSP needs.
Is it the best RMM out there? We’ll leave it to you to decide. However, in this blog, we’ll be looking at some key features of Kaseya VSA that gives it an edge over its peers.
1. Powerful Automation
“The level of what you can automate in VSA is far superior to SolarWinds N-central”, says Elliot Stirn, IT Managed Services Supervisor at Circle Computer Resources. Not our words, mind you. This comes straight from our customer who recently switched from SolarWinds to Kaseya VSA.
Kaseya VSA enables MSPs to take automation to the next level. With a powerful scripting engine and fully customizable automation capabilities, MSPs can update/install applications on thousands of endpoints, patch their vulnerabilities on time, set alerts and reporting as per their needs and run agent procedures on multiple devices simultaneously.
Kaseya VSA offers more than 500 pre-built scripts, which include agent procedures, monitor sets, reports, templates and other types of automation, at Kaseya Automation Exchange, a community where all these scripts are shared and exchanged. These allow MSPs to automate to their heart’s content.
2. Ease of Deployment and Scalability
SolarWinds N-central has a Policy Manager that is device-centric and requires a developer understanding of their product to implement (if\else and then statements). Kaseya VSA has a checkbox graphic user interface (GUI) approach that is implemented at the global or customer organization level without the need to manually recreate policies, thereby ensuring quick and consistent deployment of configurations.
Kaseya VSA is highly scalable and can monitor up to 50,000 endpoints with one instance. However, SolarWinds N-central is extremely slow around 5,000 endpoints, hence the ability to scale as you grow is low.
3. Robust Reporting
Kaseya VSA has a very extensible reporting engine that allows MSP clients to get the data they need and can be customized with additional templates available in the Kaseya Automation exchange. With accurate and visual reporting, MSPs can highlight their service delivery in technology business reviews with their clients.
SolarWinds N-central report templates are minimal, not very customizable and not pretty.
4. Seamless RMM and PSA Integration in Mobile App
With the Kaseya Fusion Mobile App, MSP technicians get the functionalities of both Kaseya VSA and Kaseya BMS (the professional services automation/ticketing solution) together. This means they can not only remotely manage endpoints with the app but also manage tickets on the go.
With the Kaseya Fusion Mobile App you can:
- Get real-time visibility into your IT environment
- Manage all service tickets on the go
- Document and quickly access relevant information as it happens
SolarWinds N-central’s mobile app “MSP N-central Mobile” caters to RMM functionalities only.
5. Ease of Navigation Within Workflows
Kaseya VSA integrates seamlessly with other solutions such as PSA (Kaseya BMS), IT documentation (IT Glue), backup and recovery (Kaseya Unified Backup) and more. It allows technicians to switch between applications with just a click of a button. Comparatively, SolarWinds N-central puts you in a box without allowing you to work in the workstream that you want to.
In conclusion, Kaseya VSA is a feature-rich RMM solution that enables MSPs to increase their IT efficiency, bolster security and reduce operational costs, making it one of the best RMM solutions out there.
Learn more about why Circle Computer Resources replaced SolarWinds N-central with Kaseya VSA here.