2020 has been a challenging and unpredictable year. While some businesses steadily sailed through choppy waters by relying on Information Technology (IT) to drive their digital transformation initiatives, many struggled in the face of shutdowns.
Our blogs this year covered a wide range of topics that we hope helped our readers respond to both new and ongoing challenges and stay on top of key trends in the IT industry.
A cybersecurity attack is no less devastating than a pandemic. However, both combined can wreak havoc on a company’s business, potentially bringing it down. This blog lists the top cybersecurity threats businesses faced in 2020 and outlines different ways companies can defend themselves against such threats. From phishing emails to insider threats, this blog will tell you all you need to know about the cybersecurity threats to your IT environment and the measures you should take to protect your business.
A remote monitoring and management (RMM) solution is the backbone of a managed service provider’s (MSP) business. MSPs rely on their RMM solution to manage their clients’ IT infrastructures. That’s why, deciding which RMM solution to use is a critical task. Moreover, the varied options available among commercial and open-source tools can make this decision more difficult. Open-source options may look alluring, but are they the best fit for your MSP business? Read our blog to find out.
Network monitoring is critical to maintaining stable IT operations. It ensures that potential performance issues and network failures are detected quickly, allowing you to take corrective action and minimize potential downtime. The RMON: Remote Network Monitoring Protocol, is an extension of SNMP. It provides a standard set of information than allows network administrators to centrally monitor distributed Local Area Networks (LANs).
Intrigued? Read our blog to get an in-depth insight on how RMON works.
Managing Microsoft Windows updates can be a hassle for many IT admins. Our blog gives you detailed information on how you can automate the deployment of Window 10 updates and manage them efficiently with the help of Kaseya VSA, our RMM and endpoint management solution. It also touches on the best practices for a smooth patch management process.
A network operation center (NOC) services company is a third-party resource that delivers IT services, such as endpoint monitoring and management, on behalf of a managed service provider (MSP) or internal IT team. MSPs sometimes outsource these services to an NOC so that they can operate efficiently and grow their business without adding to their headcount. Learn about NOCs and the benefits they provide to MSP businesses.
Discover how Kaseya NOC Services enable MSPs to scale quickly and profitably with 24*7 services.
Has your business conducted a business impact analysis (BIA)? If not, it’s never too late to conduct one. A BIA identifies the impact of a sudden loss of business functions, usually in terms of cost to the business. It lays the foundation for a solid business continuity and disaster recovery (BCDR) plan and helps prepare an organization for the inevitable effort required to recover from a business disruption. Learn all about BIA and business continuity planning in our blog.
The Service Desk has undoubtedly been one of the most used IT functions in 2020. With so many end users working remotely, IT teams and MSPs have been dealing with a large increase in the number of tickets, incidents and service requests. Service desk management is a subset of IT service management (ITSM). Read all about service desk management and how it fits in with Professional Services Automation tools used by MSPs to run their businesses.
If you don’t know what RMM is yet, this blog is for you. An RMM is one of the most important IT management tools for an MSP. An RMM tool provides MSPs with much-needed visibility into their clients’ networks, enabling them to detect and fix IT issues remotely without having to visit the client’s location. Read our blog to find out exactly how an RMM tool works and what five things you should look for in your RMM solution.
This year, Kaseya launched several new features in the Kaseya VSA Agent Procedure Editor that help technicians with quick creation and editing of agent procedures (automation scripts), thereby increasing their efficiency. If you haven’t checked out the new features yet, you definitely should. If you’d like to learn more about VSA, you can request a personalized demo right here.
Not many are familiar with the details of the National Institute of Standards and Technology (NIST) Cybersecurity Framework. Created by the U.S. Department of Commerce, it consists of standards, guidelines and best practices largely targeted at improving cybersecurity for critical infrastructure sectors in the United States. The framework is for organizations of all sizes, sectors and maturities. If you’re looking for guidance on how to assimilate the various aspects of the framework, this blog is for you.
That’s a wrap from us! But before we bid you adieu, do check out our eBook ‘2020 in Review: The Impact of IT’ to learn all about the technology trends that have shaped 2020 and will continue to affect businesses as we move into the new year.