A managed services contract is a binding agreement between an MSP and its client. It outlines the services the MSP provides toRead More
Category: MSP Tips
Boost Profitability by Pricing Your Services Appropriately
Managed service providers (MSPs) often grapple with the dilemma of pricing their services appropriately. They strive to offer the bestRead More
Monitoring 101- The Basics
There was a time when desktops used to sit nicely at the desk and so did work. Then the generationRead More
Know Thyself: Which Type of MSP Are You?
November 27th, 2018
By Miguel Lopez, SVP and GM for Kaseya Not all MSPs are created equal – there is a range ofRead More
RMM + PSA – The Very Definition of IT Synergy
Most MSPs use remote monitoring and management (RMM) as well as professional services automation (PSA). Many start with RMM, addingRead More
MSP Benchmarking: Understanding Where You Stand to Get to Where You Want to Go
MSPs sometimes operate in a vacuum, not knowing where the competition is excelling or failing. How can you measure yourselfRead More
The Importance of Compliance and Risk Assessments
March 9th, 2018
Compliance is critical for many industries. Finance, banking, healthcare — virtually all companies, at least in the United States, beyondRead More
Kaseya IT Complete — Building Your Complete Cloud and Network Management Portfolio
January 17th, 2018
At the 2016 Kaseya Connect customer event CEO Fred Voccola announced IT Complete, an architecture, set of integrated solutions, and approach thatRead More
The Secrets to MSP Sales Success
April 28th, 2017
Probably the single most important aspect of running a business is sales. Sales are the life-blood of the business: withoutRead More
22 Critical Metrics and KPIs for MSPs
February 23rd, 2017
In the MSP world, there are tens of dozens of possible metrics you can adapt. Try and do so, though,Read More
