What is a help desk? An IT help desk is a platform or tool that enables businesses to organize customerRead More
Category: Service Desk
Service Request Management: Purpose & Objectives
October 4th, 2021
What Is a Service Request? A service request may be defined as a formal request that a client or anRead More
Ticket Management: What Makes a Good Ticketing System?
June 2nd, 2021
What Is Ticket Management? Ticket management in IT is the process of tracking, managing and resolving user requests and ITRead More
Service Desk Management: Understanding Its Role and Importance in IT
June 25th, 2020
The ITIL definition of a service desk (service operation) is a single point of contact (SPOC) between the service providerRead More
