Remote Control on Demand (RCoD): Real-time, session-ready notifications

April 9
Enhancement
VSA 10, Kaseya 365 Endpoint

Technicians now receive instant notifications when an end user starts a Remote Control on Demand (RCoD) session. A notification banner appears in the web application as soon as the session is ready, allowing technicians to quickly connect or revoke access before the session expires. 

The notification is displayed in the global application header, making it visible from anywhere in the product. Technicians can take immediate action directly from the banner, improving responsiveness and ensuring no active support sessions are missed across both Windows and macOS environments. 

Learn more about Remote Control and other VSA 10 updates here. 

One complete platform for IT & security management

Kaseya 365 is the all-in-one solution for managing, securing, and automating IT. With seamless integrations across critical IT functions, it simplifies operations, strengthens security, and boosts efficiency.

Get a demo Explore Kaseya 365

Microsoft security challenges: How to protect your business, data and identity

Microsoft has evolved far beyond productivity software. Today, it powers nearly every aspect of modern business — from collaboration and

Read blog post

How MSPs could become a ‘critical supplier’ under new UK legislation 

Even if MSPs are not directly regulated, there’s a second way The UK’s Cyber Security and Resilience Bill may affect them  In part one of

Read blog post

Email security under NIS2 

With evolving AI threats, traditional defences are no longer enough  Email has long been a point of vulnerability for businesses, but the scale and sophistication of attacks are evolving, posing

Read blog post