# Kaseya > Kaseya Blog Page 1 : Discover more expert insights, IT strategies, and updates to empower your tech decisions. --- ## Pages - [CMMC](https://www.kaseya.com/trust-center/cmmc/): Explore Kaseya’s latest insights on IT management, automation, and cybersecurity for modern businesses. - [Kaseya 365 Ops Demo](https://www.kaseya.com/request/demo-kaseya-365-ops/): Get a demo of Kaseya 365 Ops, an all-in-one subscription with everything needed to orchestrate, optimize, and demonstrate efficient IT operations. - [Kaseya 365 Ops Pricing](https://www.kaseya.com/request/pricing-kaseya-365-ops/): Get a personalized quote for Kaseya 365 Ops to see how you can economically elevate your IT business operations with a complete, holistic subscription. - [Ransomware Protection](https://www.kaseya.com/solutions/ransomware-protection/): Kaseya’s ransomware protection solutions help prevent, detect, respond to, and recover from attacks, delivering multi-layered and comprehensive defense. - [Kaseya 365 User](https://www.kaseya.com/platform/kaseya-365-user/): Kaseya 365 User delivers comprehensive tools to prevent, respond to, and recover from user-targeted threats, all within a single, affordable subscription. - [Kaseya 365 Ops](https://www.kaseya.com/platform/kaseya-365-ops/): Kaseya 365 Ops delivers end-to-end tools for optimizing your IT operations across every environment, all within an integrated, value-driven subscription. - [Home KBUpdate 2025](https://www.kaseya.com/): Kaseya is a leading global provider of IT management solutions, helping MSPs and IT teams grow smarter through streamlined and simplified IT operations. - [Platform](https://www.kaseya.com/platform/): Kaseya 365 delivers economically priced subscriptions to automated, integrated toolsets that simplify core IT functions and support lean, scalable growth. - [2025 Spring Innovations](https://www.kaseya.com/2025-spring-release/): Explore Kaseya's Spring 2025 innovations to discover new solutions, features, and updates that streamline your IT management and fuel business growth. - [Kaseya 365 Endpoint](https://www.kaseya.com/platform/kaseya-365-endpoint/): Kaseya 365 Endpoint delivers complete solutions for managing, securing, and backing up endpoints, all within a unified and cost-effective subscription. - [Kaseya 365 User Pricing](https://www.kaseya.com/request/pricing-kaseya-365-user/): Get a personalized quote for Kaseya 365 User to see how you can affordably protect users against threats with a comprehensive, unified subscription. - [Professional Services](https://www.kaseya.com/customer-success/professional-services/): Kaseya's Professional Services help you maximize the value of your IT solutions with expert implementation, enablement, and management services. - [Kaseya 365 User Demo](https://www.kaseya.com/request/demo-kaseya-365-user/): Get a demo of Kaseya 365 User, an all-in-one subscription that provides essential tools to prevent, respond to, and recover from user-targeted threats. - [Customer Support](https://www.kaseya.com/customer-success/support/): Kaseya's Direct to Tech™ global support connects you with experts for fast, efficient help, 24/7 access, quick response times, and powerful self-help tools. - [MSP Partner Request Demo](https://www.kaseya.com/get-started/partner-request/): Become a Partner and join the world's largest MSP community. Kaseya empowers MSPs to achieve greater efficiency and financial success. - [Find an MSP](https://www.kaseya.com/find-an-msp/): Request a demo of the Kaseya 365 platform—an all-in-one subscription that provides every tool needed to manage, secure, and backup your endpoints. - [Kaseya 365 Endpoint Pricing](https://www.kaseya.com/request/pricing-kaseya-365-endpoint/): Get a personalized quote for Kaseya 365 Endpoint to see how you can cost-effectively streamline endpoint control with a single, all-inclusive subscription. - [The Kaseya Partner](https://www.kaseya.com/customer-success/partner-first/): Kaseya’s Partner First Pledge puts MSPs and internal IT partners first with flexible programs designed to boost profitability, performance, and success. - [Kaseya 365 Endpoint Demo](https://www.kaseya.com/request/demo-kaseya-365-endpoint/): Get a demo of Kaseya 365 Endpoint, an all-in-one subscription that provides every tool needed to manage, secure, and backup your endpoints. - [Request Pricing](https://www.kaseya.com/request/pricing/): Get a personalized quote to explore efficiently-priced IT solutions from Kaseya that align with your organizational needs and scale with your business. - [Intelligence](https://www.kaseya.com/platform/intelligence/): The Kaseya 365 platform includes an AI-based intelligence engine, Cooper AI, to help users improve technology utilization and maximize platform value. - [Request More Info About Kaseya Quote Manager](https://www.kaseya.com/get-started/kaseya-quote-manager-request-my-demo/): Request a Kaseya Quote Manager demo today and turbocharge your quoting and procurement process for MSP success. - [Help Desk Services](https://www.kaseya.com/get-started/help-desk-services/): Kaseya best practice ticket remediation and management frameworks · Triage, escalation, and remediation of tickets - [NOC Quote](https://www.kaseya.com/get-started/noc-quote/): Kaseya NOC Services enables you to focus on growing your business through sales, not mundane, repetitive tasks. Reduce service delivery costs and enables you to deliver higher quality services to your customers with your existing staff. Request a Kaseya NOC price quote. - [Kaseya in India](https://www.kaseya.com/careers/kaseya-in-india/): Kaseya is looking to expand its global footprint in Ireland with hard-working, driven individuals. Check out our available career opportunities and apply today. - [SOC Report Downloads](https://www.kaseya.com/trust-center/soc-report/downloads/): Kaseya recognizes our customers need to understand and verify the robustness of controls that assure the confidentiality, integrity and availability of your data. With Kaseya’s governance, risk and compliance team, we drive attainment and maintenance of industry-recognized security and privacy standards and frameworks. - [SMBs](https://www.kaseya.com/small-business/): Protect your small business from cybersecurity threats with scalable, flexible IT solutions. Connect with an IT service provider that meets your needs. - [Careers](https://www.kaseya.com/careers/): Just starting out or looking to pivot careers? Learn about our Software Sales Development Program. - [Kaseya Center](https://www.kaseya.com/kaseya-center/): The Kaseya Center signifies Kaseya's partnership with Miami-Dade County to become The Official Arena Sponsor and IT Solutions Provider of the Miami Heat. - [MSP ROI Calculator](https://www.kaseya.com/msp-roi-calculator/): With Kaseya’s ROI calculator measure and monetize the performance of every dollar that you spend. Use our ROI calculator to see how much you can save in dollars and time by deploying a Kaseya solution. - [Backup & Recovery](https://www.kaseya.com/solutions/backup-and-recovery/): Kaseya's backup and recovery solutions ensure business continuity by securing critical data and systems against loss, failures, and cyber threats. - [IT Risk Management](https://www.kaseya.com/solutions/it-risk-management/): Kaseya's IT risk management solutions unify controls, risk mitigation, and compliance tracking to protect IT operations and maintain audit readiness. - [IT Networking](https://www.kaseya.com/solutions/network-infrastructure/): Kaseya's network infrastructure solutions simplify deployment and management of scalable networking components to support high-performance connectivity. - [IT Operations](https://www.kaseya.com/solutions/it-operations/): Kaseya's IT operations solutions streamline service delivery, enable secure knowledge management, and optimize sales processes for business growth. - [MSP Enablement](https://www.kaseya.com/solutions/msp-enablement/): IT Complete’s MSP Enablement solutions allow managed service providers to generate leads, get strategic training on sales and grow a stronger business. - [Business Services](https://www.kaseya.com/solutions/business-services/): IT Complete's Business Services solutions enable IT service providers to maximize efficiency with automated quoting, procurement, billing and collections. - [IT Security](https://www.kaseya.com/solutions/it-security/): Kaseya's IT security solutions protect infrastructure, users, and data with layered tools that prevent, detect, and respond to modern cyber threats. - [Request My Demo](https://www.kaseya.com/request/demo/): Get a tailored demo to see how you can streamline, simplify and strengthen your IT management with Kaseya's all-in-one platform or individual solutions. - [Endpoint Management](https://www.kaseya.com/solutions/endpoint-management/): Kaseya's endpoint management solutions provide scalable remote monitoring and network operations services for overseeing diverse, global IT ecosystems. - [SMB ROI Calculator](https://www.kaseya.com/smb-roi-calculator/): Increase IT Productivity and Reduce Costs with Unified IT Management and Calculate Your Savings right away. - [Hall of Fame](https://www.kaseya.com/trust-center/vulnerability-disclosure-policy/hall-of-fame/): Kaseya extends our gratitude to the following security researchers for their responsible disclosure of substantive vulnerabilities under the Vulnerability Disclosure Program - [Privacy and Legal](https://www.kaseya.com/trust-center/privacy-and-legal/): Kaseya IT Complete modules and services operate in accordance with major privacy acts and best practice procedures around the globe to ensure our customers’ data is safe, protected and in adherence with current law. - [Information Security](https://www.kaseya.com/trust-center/information-security/): This organization consists not only of security staff that report directly through the CISO, but also security staff embedded within key business functions. - [Earning Your Trust](https://www.kaseya.com/trust-center/earning-your-trust/): Kaseya recognizes our customers need to understand and verify the robustness of controls that assure the confidentiality, integrity and availability of your data. With Kaseya’s governance, risk and compliance team, we drive attainment and maintenance of industry-recognized security and privacy standards and frameworks. - [Engage With Us](https://www.kaseya.com/trust-center/engage-with-us/): Kaseya develops and adheres to strict playbooks for rapid response as soon as suspicious activity is reported and validated. - [Kaseya in Canada](https://www.kaseya.com/careers/canada/): Ready to put your career in overdrive? Kaseya is THE place to thrive in software sales and software engineering. Learn more. - [Remote IT and Security Management Certification program (RITSM)](https://www.kaseya.com/careers/remote-it-security-management-certification-program/): Kaseya has launched professional training and certifications for Remote IT and Security Management (RITSM). - [Kaseya in Australia and New Zealand](https://www.kaseya.com/careers/australia/): Kaseya is looking to expand its global footprint in Australia with hard-working, driven individuals. Check out our available career opportunities and apply today. - [Kaseya in Poland](https://www.kaseya.com/careers/poland/): Kaseya is looking to expand its global footprint in Poland with hard-working, driven individuals. Check out our available career opportunities and apply today. - [Kaseya in Ireland](https://www.kaseya.com/careers/ireland/): Kaseya is looking to expand its global footprint in Ireland with hard-working, driven individuals. Check out our available career opportunities and apply today. - [Time Waste Calculator](https://www.kaseya.com/service-desk-waste/): The Service Desk Time Waste Calculator will help you determine the costs of ticketing and billing inefficiency in your business. - [Datto Acquisition FAQs](https://www.kaseya.com/datto-acquisition-faqs/): Kaseya Closes Acquisition of Datto with Promise to Boost Innovation. Find all our frequently asked questions here. - [Datto Acquisition in the News](https://www.kaseya.com/datto-acquisition-in-the-news/): Fred Voccola, CEO of Kaseya, has discussed the Datto acquisition with various news outlets since the announcement. - [Interviewing at Kaseya](https://www.kaseya.com/careers/interviewing-at-kaseya/): During your interview process you will get a clear sense of what it’s like to work at Kaseya and meet your potential teammates. - [Software Sales Career Accelerator](https://www.kaseya.com/careers/software-sales-career-accelerator/): Join a team of driven individuals who go the extra mile for our customers and elevate your software sales career with Kaseya's Career Accelerator program. - [Jobs](https://www.kaseya.com/careers/jobs/): Check out our open roles below. If you don’t see one that matches your talents, please complete a general department application to keep in touch. - [Pro](https://www.kaseya.com/solutions/msp/powered-services/pro/): Promote your managed services to prospects and customers with monthly marketing campaigns and success coaching designed to help you build a sustainable book of recurring business. - [Jumpstart](https://www.kaseya.com/solutions/msp/powered-services/jumpstart/): Supercharge your next Kaseya product launch with marketing materials specifically designed to help you ‘jumpstart’ customer interest and sales. - [Meet The Team](https://www.kaseya.com/solutions/msp/powered-services/meet-the-team/): Our team consists of former MSP CEOs and content marketing specialists who understand what it takes to create winning content that generates MRR and builds long-term value. - [Powered Services](https://www.kaseya.com/solutions/msp/powered-services/): Go to market confidently with proven sales strategies, content marketing campaigns and success coaching. - [FastPass](https://www.kaseya.com/customer-success/fastpass/): Kaseya FastPass is a Premium Support Service designed exclusively for clients with mission-critical needs, giving you fast pass priority. - [SOC Report](https://www.kaseya.com/trust-center/soc-report/): Download Kaseya's SOC 3 report today to learn how we keep your IT safe, protected, and secure. - [Trust Center](https://www.kaseya.com/trust-center/): The Kaseya Community is based on Trust. Our commitment to privacy and cybersecurity revolves around you and your data. - [Traverse Demo](https://www.kaseya.com/get-started/traverse-demo/): Traverse was built to overcome any monitoring requirement, even the most complex networks and datacenters. Set out on your adventure and explore the features that Traverse has to offer. - [Traverse Trial](https://www.kaseya.com/get-started/traverse-trial/): Traverse was built to overcome any monitoring requirement, even the most complex networks and datacenters. Set out on your adventure and explore the features that Traverse has to offer. Start your free trial and you'll have full access to the power of Traverse. - [Compliance Manage Demo](https://www.kaseya.com/get-started/compliance-manager-demo/): A purpose-built compliance process automation tool for achieving continuous compliance with HIPAA, GDPR, CMMC, NIST (SP) 800-171 and Cyber Insurance policies. - [IT Departments](https://www.kaseya.com/solutions/it-departments/): Kaseya helps internal IT departments drive sustainable business growth with IT management software that enhances service delivery and boosts efficiency. - [IT Budgeting and Planning Tool](https://www.kaseya.com/it-budgeting-planning-tool/): Use this interactive questionnaire to see how prepared you are to deal with IT management of a remote workforce & to be sure your employees are as effective and secure working remotely as they are at the office. - [Managed Service Providers](https://www.kaseya.com/solutions/msp/): Kaseya helps managed service providers (MSPs) deliver high-quality IT services and increase profitability with industry-leading MSP software and solutions. - [ITG MSP ROI Calculator](https://www.kaseya.com/itg-msp-roi-calculator/): With Kaseya’s ROI calculator measure and monetize the performance of every dollar that you spend. Use our ROI calculator to see how much you can save in dollars and time by deploying a Kaseya solution. - [IT Security Assessment Tool](https://www.kaseya.com/it-security-assessment-tool/): Use this interactive questionnaire to see how prepared you are to deal with IT management of a remote workforce & to be sure your employees are as effective and secure working remotely as they are at the office. - [2020 MSP Benchmark Survey](https://www.kaseya.com/2020-msp-benchmark-survey/): All the data you need to evaluate your MSP business. Measure your MSP pricing and performance against the market, gain a deeper understanding of the current MSP landscape including the challenges and opportunities, get your MSP assessment score and more. - [2020 MSP Benchmark Assessment](https://www.kaseya.com/2020-msp-benchmark-assessment/): The MSP Benchmark Tool enables you to measure your business and evaluate strategies for greater opportunities. Determine the health of your business and analyze if you’re operating at maximum efficiency for maximum returns. - [Remote Workforce Management](https://www.kaseya.com/remote-workforce-management/): Resources to manage a remote workforce for MSPs and businesses. - [Remote Workforce Readiness Assessment](https://www.kaseya.com/remote-workforce-readiness-assessment/): Use this interactive questionnaire to see how prepared you are to deal with IT management of a remote workforce & to be sure your employees are as effective and secure working remotely as they are at the office. - [Kaseya Cares](https://www.kaseya.com/kaseyacares/): Kaseya Cares is an award-winning emergency response program, committed to supporting communities around the world to drive long-term change. - [Vorex Contact](https://www.kaseya.com/get-started/vorex-contact/): Contact us for more information on Vorex's service desk software that features ticketing, project management, invoicing, reporting and other tools to effectively manage day-to-day operations. - [Vorex Demo](https://www.kaseya.com/get-started/vorex-demo/): Receive a demo of Vorex's service desk software that features ticketing, project management, invoicing, reporting and other tools to effectively manage day-to-day operations. - [Blog](https://www.kaseya.com/blog/): Stay ahead of IT management trends with the Kaseya Blog. Explore expert perspectives, timely content, and strategic insights built for IT teams and MSPs. - [Professional Services](https://www.kaseya.com/get-started/professional-services/): Quickly realize the value of your technology investments with Kaseya Professional Services packages designed to quick-start the deployment of Kaseya's solutions. Learn more and sign up for Kaseya Professional Services. - [Training](https://www.kaseya.com/get-started/training/): Whether you are new to Kaseya or a long time user, an administrator or a technician, our job is to make your life easier. To accomplish this, we’ve put together a wealth of learning resources, tailored to your role and experience level. Sign up for Kaseya training and certifications. - [Brand](https://www.kaseya.com/brand/): Come learn about our Kaseya brand guidelines and access various logos, color palettes, and photographs. You can find them below along with guidelines on their proper use, ways to inquire about partnerships, or access to our press kit. - [BMS Demo](https://www.kaseya.com/get-started/bms-demo/): See for yourself why thousands of IT departments and Managed Service Providers (MSPs) use Kaseya BMS to streamline their back office IT operations. Request a Demo of Kaseya BMS demo today. - [BMS Contact](https://www.kaseya.com/get-started/bms-contact/): Connect with our team to learn how Kaseya BMS can streamline your IT operations. Request a personalized demo and discover how our PSA software supports service desk, billing, project management and more. - [MSP Insights](https://www.kaseya.com/msp-insights/): MSP Insights is an online tool built on proprietary technical data that allows you to benchmark your business against other MSPs and more... - [Contact Us](https://www.kaseya.com/contact-us/): Contact us today to speak with one of our solution engineers and explore how Kaseya can help you intelligently solve your technology challenges. - [Events](https://www.kaseya.com/events/): Join us at industry events put on by our peers in information technology or at our customer events to mingle with fellow IT pros and share best practices. View our Kaseya events schedule to see where we'll be next. - [Customer Success](https://www.kaseya.com/customer-success/): Your success is our success. The Kaseya customer success team offers a range of support and professional services designed to help you meet your specific IT goals. From on-boarding services, to more advanced consulting services, to staff support for growing your MSP, we offer the help you need to be successful. - [MSP Services Director](https://www.kaseya.com/solutions/msp/msp-services-director/): Today’s MSPs are growing and highly profitable, but also face unprecedented competition and feel margin-pressured. Kaseya’s mission is you. We succeed only when you succeed! - [MSP Business Executives](https://www.kaseya.com/solutions/msp/msp-business-executives/): Today’s MSPs are growing and highly profitable, but also face unprecedented competition and feel margin-pressured. Regardless of your niche, Kaseya’s Unified Growth Platform has a suite of solution. - [MSP Engineers](https://www.kaseya.com/solutions/msp/msp-engineers/): Solving problems means you need the right tools and information all at your fingertips. Kaseya’s IT Complete gives MSP engineers detailed information at the asset-level, historical context in the frame of where you work, and the ability to take control without interrupting the user. - [Product Overview](https://www.kaseya.com/products/): Deliver the highest quality IT management and security services to empower your team to do more with the resources you have using Kaseya’s scalable, secure, and reliable IT systems management products. - [Get Started](https://www.kaseya.com/get-started/): Schedule a demo or start your free 14 day trial of Kaseya's IT management solutions. You'll have access to remote monitoring and management software, backup solutions, identity and access management, and more - all in an integrated platform. Get started with Kaseya today. - [Healthcare](https://www.kaseya.com/solutions/it-departments/healthcare/): An end-to-end solution to address the challenges faced by today’s healthcare organizations, providing the secure IT platform for proactively monitoring, managing, and documenting healthcare infrastructure. - [Finance](https://www.kaseya.com/solutions/it-departments/finance-it-management/): Kaseya helps financial institutions monitor and manage your IT by streamlining endpoint management, allowing you to discover, monitor, update, maintain, backup and secure all from a single integrated interface. Learn how you can bring security, scale, and compliance to your IT with Kaseya. - [Hospitality](https://www.kaseya.com/solutions/it-departments/hospitality/): Whether you are a hotel, restaurant, or entertainment company, Kaseya enables you to balance the economics of IT service and the cost of maintaining excellent customer experience. - [Retail](https://www.kaseya.com/solutions/it-departments/retail/): Kaseya enables you and your retail IT team to work more efficiently by offloading time-consuming manual maintenance into automatic processes. - [Comparison Auvik Traverse](https://www.kaseya.com/comparison-auvik-traverse/): Traverse allow you to monitor your networks, firewalls, switches, virtual environments, cloud services to KNOW the business you are responsible for is RUNNING at it’s best. - [Comparison Landesk Make the Switch](https://www.kaseya.com/comparison-landesk-make-the-switch/): With Kaseya VSA you’ll have everything you need to scale your IT operations and increase profits. See how VSA compares while you explore LANDESK alternatives. You'll find that it's easy and advantageous to make the switch to VSA. - [Automation Exchange](https://www.kaseya.com/automation-exchange/): Share, buy, and sell automation with Kaseya’s Automation Exchange. Extend Kaseya’s robust built-in automation with libraries on integrations, monitor sets, scripts, and reports built by customers, partners and talented engineering teams. Learn more. - [3rd Party Patching Special Offer](https://www.kaseya.com/3rd-party-patching-special-offer/): VSA’s Software Management module is the only solution that provides unified management, comprehensive visibility, and scalable automation so you can install, deploy, and update all your Windows, Mac, and 3rd Party software. Special pricing and offers available for a limited time. --- ## Posts - [The week in breach news](https://www.kaseya.com/blog/the-week-in-breach-news-09-03-25/): Baltimore loses $1.5M in BEC attack, the Salesforce exploit hits Google and new Microsoft Teams security upgrades are on the way. - [How mid-market enterprises can modernize endpoint management the right way](https://www.kaseya.com/blog/blog-modernizing-endpoint-management-mme/): Discover why MMEs struggle with endpoint management and how modern tools solve fragmentation, patching gaps, remote challenges and scaling issues. - [Kaseya Quote Manager named one of ChannelPro’s Top 25 Profit-Driving Solutions for MSPs in 2025](https://www.kaseya.com/blog/quote-manager-channelpro-top-25-award/): Explore Kaseya’s latest insights on IT management, automation, and cybersecurity for modern businesses. - [The week in breach news](https://www.kaseya.com/blog/the-week-in-breach-news-08-27-25/): Orange is hit again, R&D data is snatched from Nissan and Kaseya Labs dives into a critical WinRAR vulnerability. - [5 ways to differentiate your MSP in a crowded endpoint market](https://www.kaseya.com/blog/differentiate-msp-crowded-endpoint-market/): Discover five proven ways MSPs can cut through vendor noise, win client trust and stand out in a crowded endpoint market. - [Is your PSA working in a silo? The hidden cost of disconnected operations](https://www.kaseya.com/blog/psa-hidden-cost-of-disconnected-operations/): Discover the hidden costs of a siloed PSA and how integration can boost efficiency, profits and client satisfaction. - [The week in breach news](https://www.kaseya.com/blog/the-week-in-breach-news-08-20-25/): A cyberattack shuts down 6 SNAP call centers, Canada’s House of Commons is hacked and a new Cisco vulnerability - [The week in breach news](https://www.kaseya.com/blog/the-week-in-breach-news-08-13-25/): Google caught in Salesforce breach, a new extortion tactic & Kaseya Labs looks at a critical Exchange vulnerability. - [The week in breach news](https://www.kaseya.com/blog/the-week-in-breach-news-08-06-25/): Ransomware gangs are turning to new tactics to shake law enforcement and pro-Ukraine hackers ground Aeroflot flights. - [Can IT pros take a vacation?](https://www.kaseya.com/blog/work-life-balance-it-2025-survey/): Is work-life balance in IT improving or getting harder to manage? Our 2025 Global IT trends and priorities report reveals interesting insights, just in time for the hazy, lazy days of summer. - [The week in breach news](https://www.kaseya.com/blog/the-week-in-breach-news-07-30-25/): 72K images were stolen from dating app Tea, companies have third-party security woes and another France Travail breach. - [Customer spotlight: TwentyFour IT’s success with Kaseya 365 Ops](https://www.kaseya.com/blog/twentyfour-it-kaseya-365-ops-dattocon-europe/): Discover how TwentyFour IT Services scales profitably with Kaseya 365 Ops, shared live at DattoCon Europe. - [7 proven practices for running a smarter IT back office](https://www.kaseya.com/blog/7-proven-practices-for-it-back-office/): Discover 7 back-office best practices top IT teams use to boost efficiency, improve service delivery and scale smarter. - [The week in breach news](https://www.kaseya.com/blog/the-week-in-breach-news-07-23-25/): LVMH experiences a third data breach, bad passwords cause trouble for New Zealand retailer Foodstuffs and 800,000 gamblers have their data exposed. - [5 ways NOT to celebrate SysAdmin Day](https://www.kaseya.com/blog/sysadmin-day-mistakes-to-avoid/): Nothing ruins SysAdmin Day like a last-minute patch or phishing click. Here are five headaches we hope you avoid on the last Friday of July. - [What is token theft?](https://www.kaseya.com/blog/what-is-token-theft/): Read the blog to learn why token theft is one of the biggest threats facing businesses today and how Kaseya 365 User helps you fight back. - [The week in breach news](https://www.kaseya.com/blog/the-week-in-breach-news-07-16-25/): LVMH experiences a third data breach, bad passwords cause trouble for New Zealand retailer Foodstuffs and 800,000 gamblers have their data exposed. - [Sell from your preferred supplier with Universal Supplier Feed in Kaseya Quote Manager](https://www.kaseya.com/blog/universal-supplier-feed-kaseya-quote-manager/): With Universal Supplier Feed, easily import any supplier product feed into Kaseya Quote Manager and automate updates to keep your quotes fast and profitable. - [The week in breach news](https://www.kaseya.com/blog/the-week-in-breach-news-07-09-25/): A malicious insider does major damage to a bank in Brazil, ransomware knocks out key platforms at Ingram Micro and bad actors snatch data from a German non-profit. - [The week in breach news](https://www.kaseya.com/blog/the-week-in-breach-news-07-02-25/): Welcome to the next evolution of The week in breach. In this week’s edition you’ll discover another airline hit by Scattered Spider, a controversial healthcare breach in Ontario and a data breach at FC Barcelona. - [Innovation and momentum at Kaseya DattoCon Europe 2025](https://www.kaseya.com/blog/dattocon-europe-2025-recap/): Explore the top announcements from DattoCon Europe 2025, including Datto EDR, Kaseya 365 in Europe and major investments in infrastructure for MSPs. - [Sponsor spotlight: Kaseya DattoCon Europe 2025](https://www.kaseya.com/blog/kaseya-dattocon-europe-2025-sponsor-spotlight/): Meet the standout sponsors behind DattoCon Europe 2025 and explore how they’re helping MSPs grow stronger, smarter and more secure. - [Five ways to make your IT job fun](https://www.kaseya.com/blog/five-ways-to-make-your-it-job-fun/): Five practical ways IT pros can reduce stress, save time and enjoy their job again. Plus, how the right tools make it all easier. - [The week in breach news](https://www.kaseya.com/?p=23759): June 18th, 2025 This week: A ransomware attack on a major food distributor leaves grocery chains with bare shelves; an... - [The IT ops upgrade you can’t ignore: AI & automation](https://www.kaseya.com/blog/it-ops-upgrade-ai-and-automation/): IDC’s Analyst Connections Report reveals how Kaseya 365 Ops unifies IT, harnessing AI and automation to boost efficiency and future-proof operations. - [Top 5 types of credential harvesting attacks](https://www.kaseya.com/blog/top-5-types-of-credential-harvesting-attacks/): Discover what the top five types of credential harvesting attacks are and how to protect your business from these threats. Learn more. - [How to build a stronger, safer, more profitable MSP](https://www.kaseya.com/blog/stronger-secure-profitable-msp-kaseya-365/): Learn how MSPs are simplifying operations, boosting security and growing profitably with Kaseya 365 Endpoint — one platform, endless impact. - [Key Insights From the 2025 SASI Report](https://www.kaseya.com/blog/key-insights-from-the-2025-sasi-report/): Read the blog to uncover the top findings from the 2025 SASI report and learn how to stay ahead of evolving threats. - [Simplify your sales workflow: Unlock the power of Kaseya Quote Manager and Autotask integration](https://www.kaseya.com/blog/kaseya-quote-manager-autotask-integration/): Discover how Kaseya Quote Manager’s integration with Autotask streamlines quoting, billing and service delivery for IT professionals. - [9 Things Keeping CISOs Up at Night](https://www.kaseya.com/blog/9-things-keeping-cisos-up-at-night/): At Kaseya Connect 2025, Kaseya CISO Jason Manar sat down with three cybersecurity leadership experts to discuss their concerns about cybersecurity, AI and what’s next. - [10 Reasons to Attend Kaseya Connect 2026](https://www.kaseya.com/blog/10-reasons-to-attend-kaseya-connect-2026/): Discover 10 unforgettable reasons to attend Kaseya Connect Global 2026, where IT innovation, networking and Vegas energy collide. - [Kaseya Connect 2025 attendees give back in a big way through Cooper Cares](https://www.kaseya.com/blog/kaseya-connect-2025-attendees-gave-back-in-a-big-way-through-cooper-cares/): Kaseya Connect 2025 attendees stuffed backpacks to for veterans in Las Vegas with The Salvation Army Southern Nevada & the Veterans Care Charities organization. - [In the Hot Seat: Gary Pica Faces the Wings and the Truth With Sean Evans at Kaseya Connect 2025](https://www.kaseya.com/blog/connect-2025-hot-seat-interview/): Gary Pica takes the Hot Ones challenge with Sean Evans at Kaseya Connect 2025 — insights, spice and a bold new vision for IT. - [The future is now: AI insights from the Main Stage at Kaseya Connect](https://www.kaseya.com/blog/ai-showcase-keynote-kaseya-connect-2025/): Explore key takeaways from the AI Showcase Keynote at Kaseya Connect and see how AI is shaping the future of IT operations. - [Sponsor Spotlight: Kaseya Connect 2025](https://www.kaseya.com/blog/kaseya-connect-2025-sponsor-spotlight/): Kaseya Connect 2025 was one for the books — and it wouldn’t have been possible without the incredible support of our sponsors. - [Kaseya Connect Innovation Keynote Highlights Efficiency and Security Advancements](https://www.kaseya.com/blog/kaseya-connect-2025-kicks-off-with-game-changing-innovations-for-it-efficiency-and-security/): Explore the major innovation announced at Kaseya Connect 2025 designed to simplify operations, drive efficiency and raise the bar for cybersecurity and IT management. - [Attendees Level Up Their Cybersecurity Skills at the New Kaseya Security Live Pre-Day](https://www.kaseya.com/blog/attendees-level-up-their-cybersecurity-skills-at-the-new-kaseya-security-live-pre-day/): Dive into the Kaseya Security Live pre-day at Kaseya Connect, a day of hands-on cybersecurity workshops and sessions for IT professionals. - [GlueXperience, Kaseya Security Live and M&A Symposium Kick Off Kaseya Connect 2025](https://www.kaseya.com/blog/gluexperience-kaseya-security-live-and-ma-symposium-kick-off-kaseya-connect-2025/): Kaseya Connect 2025 started Monday, April 28 with three pre-day events: the ever-popular GlueXperience and M&A Symposium, and the all-newRead... - [Introducing Kaseya 365 Ops: Empowering top MSP performance with AI-driven workflows and automated reporting](https://www.kaseya.com/blog/introducing-kaseya-365-ops/): Unveiled at Kaseya Connect, Kaseya 365 Ops empowers MSPs to secure, manage and scale operations with AI-driven workflows and automation. - [Recovery: The Critical Pillar Most MSPs Overlook](https://www.kaseya.com/blog/recovery-the-critical-pillar-most-msps-overlook/): Discover why recovery is the missing link in your MSP security stack and how Kaseya 365 User makes resilience truly complete. - [Kaseya BMS Wins G2’s Highest User Adoption Award for Spring 2025](https://www.kaseya.com/blog/bms-g2-highest-user-adoption-spring-2025/): Discover why Kaseya BMS earned G2’s Highest User Adoption award with easy setup, smart automation and seamless MSP workflows. - [How MSPs Are Tackling Pressure, Burnout and Growth in 2025](https://www.kaseya.com/blog/msp-benchmark-2025-growth-trends/): Discover how MSPs are adapting to rising workloads, burnout and scaling demands in 2025. Learn what’s working, what’s changing and how MSPs are optimizing operations. - [Neutralize SaaS Threats Before They Spread With Kaseya 365 User](https://www.kaseya.com/blog/neutralize-threats-before-they-spread-with-kaseya-365-user/): Discover how Kaseya 365 User strengthens SaaS security with real-time threat detection and response. Read the blog to learn more. - [Key Findings From Kaseya’s 2025 Global MSP Benchmark Report](https://www.kaseya.com/blog/key-findings-from-kaseyas-2025-global-msp-benchmark-report/): Discover key insights from the 2025 Global MSPBenchmark report, including trends in cybersecurity, co-managed IT, M&A strategies and operational efficiency. - [Protecting Users: Prevent and Stop Cyberthreats Before They Start With Kaseya 365 User](https://www.kaseya.com/blog/prevent-and-stop-cyberthreats-with-kaseya-365-user/): Discover how Kaseya 365 User enhances end-user protection and prevents threats before they cause damage. - [MSPs, IT Pros & Compliance Leaders Unite at Kaseya’s Landmark Compliance Summit](https://www.kaseya.com/blog/kaseya-compliance-summit-2025/): Go inside the landmark Kaseya Compliance Summit, a unique event featuring industry experts focused on compliance challenges and opportunities for small business. - [Top 5 Ways Automation Increases Profitability](https://www.kaseya.com/blog/5-ways-automation-increases-profitability/): Learn how automation helps MSPs cut costs, improve efficiency, scale faster and increase revenue with these five profit-boosting strategies. - [Streamline Your Billing Process With Kaseya BMS Automated Posting & Invoice Creation](https://www.kaseya.com/blog/bms-automated-posting-and-invoice-creation/): Automate your billing with Kaseya BMS. Save time, reduce errors and streamline invoicing with customizable workflows. - [NIST vs Essential Eight: Compliance Standards for IT Professionals Made Easy](https://www.kaseya.com/blog/kaseya-365-simplifies-compliance-through-automation/): Learn the differences between NIST and Essential Eight and how Kaseya 365 uses automation to help your business maintain compliance and strengthen security. - [Everything You Know About HIPAA Is Changing: An Early Look at How to Prepare Your MSP](https://www.kaseya.com/blog/everything-you-know-about-hipaa-is-changing-an-early-look-at-how-to-prepare-your-msp/): Newly proposed HIPAA policy changes could have significant impacts on how MSPs and IT teams remain compliant with regulations. - [Kaseya Delivers More Value to BMS and Vorex Users With AI-Powered Features at No Additional Cost](https://www.kaseya.com/blog/kaseya-ai-features-bms-vorex/): Discover how Kaseya's AI-powered features, Collision-Free Ticketing and Cooper Copilot, enhance BMS and Vorex to streamline workflows and boost efficiency. - [How RMM Automation Reduces Ransomware Risk, IT Burnout and Cost](https://www.kaseya.com/blog/how-rmm-automation-reduces-ransomware-risk-it-burnout-and-cost/): Automating cybersecurity processes helps organizations effectively defend against ransomware and other threats. Read the blog to learn more. - [Ransomware Horror Stories of 2024 and How to Avoid Them](https://www.kaseya.com/blog/ransomware-horror-stories-of-2024-and-how-to-avoid-them/): Discover three of 2024’s most dangerous ransomware attacks and learn how to defend against them. Read the blog to learn more. - [Introducing Kaseya 365 User: Going Beyond the Endpoint With SaaS Alerts & Kaseya 365 User](https://www.kaseya.com/blog/beyond-the-endpoint-with-saas-alerts-kaseya-365-user/): Kaseya Tuesday released a new edition of Kaseya 365 designed to prevent, respond and recover from threats that target users in a single, affordable package. - [Top Compliance Standards and the Differences Between Them: SOC 2, ISO 27001, NIST and PCI DSS](https://www.kaseya.com/blog/top-compliance-standards-soc2-pci-iso-nist/): Explore key compliance standards like SOC 2, ISO 27001, NIST and PCI DSS and learn how tools from Kaseya can simplify your compliance process. - [What is Ransomware-as-a-Service (RaaS)?](https://www.kaseya.com/blog/ransomware-as-a-service-raas/): Ransomware-as-a-service is a business model where cybercriminals develop ransomware and sell or lease it to affiliates. Learn how it works and how to stop it. - [The RMM advantage: Automate IT processes to boost efficiency, cut costs and reduce burnout](https://www.kaseya.com/blog/rmm-solutions-automate-it-operations-efficiency/): Discover how RMM solutions automate IT tasks, reduce errors and free up your team to focus on innovation, improving efficiency and reducing burnout. - [The Kaseya Advantage: 10 Years and $12B in the Making](https://www.kaseya.com/blog/the-kaseya-advantage-10-years-and-12b-in-the-making/): In today’s rapidly evolving IT and security management landscape, competitive advantage is an MSP’s golden ticket to success. - [Regulation and Compliance Updates Every IT Professional Needs to Know](https://www.kaseya.com/blog/regulation-updates-it-professionals/): Stay informed on the latest HIPAA, PCI DSS and GDPR changes to ensure your IT practices remain compliant. Learn how to adapt & secure your systems effectively. - [Transform Your MSP’s Financial Future](https://www.kaseya.com/blog/transform-your-msps-financial-future/): Learn How Kaseya is Changing the Game for MSPs - [Maximize Efficiency With Kaseya 365’s Automation Power](https://www.kaseya.com/blog/kaseya-365-automation-benefits/): Discover how Kaseya 365's advanced automation features enhance IT efficiency, reduce errors and optimize resources for your business. - [Discovering Kaseya 365: A Comprehensive IT and Cybersecurity Management Solution for MSPs and IT Departments](https://www.kaseya.com/blog/discovering-kaseya-365-it-management-solution/): Discover how Kaseya 365 offers a seamless way to manage, secure, back up and automate endpoints from a single interface, all under one affordable subscription. - [Five Key Highlights From the Future of IT Survey Report](https://www.kaseya.com/blog/five-highlights-from-the-future-of-it-survey/): The Future of IT Survey Report reveals key trends shaping SMBs. Read our blog for five key highlights, including insights on AI, cybersecurity and more. - [What are Update Rings and Why are they Important? ](https://www.kaseya.com/blog/update-rings/): Discover the importance of update rings in IT management. Learn what update rings are, how they work and why they are essential for maintaining security and stability in your organization's software environment. - [Kaseya Awarded Over a Dozen Channel Program Badges](https://www.kaseya.com/blog/kaseya-awarded-channel-program-badges/): We're excited to share that Kaseya has bagged over a dozen Channel Program badges! Read our blog to see how they showcase our commitment to IT channel excellence. - [What is NIST Compliance? A Guide to NIST Standards, Framework & Controls](https://www.kaseya.com/blog/what-is-nist-compliance/): NIST compliance refers to the following of security guidelines and standards set forth by NIST to protect information, systems and data. Learn how to comply. - [Kaseya's Partner First Pledge: Sharing Risks and Rewards With IT Departments and MSPs](https://www.kaseya.com/blog/kaseya-partner-first-pledge/): Discover Kaseya's Partner First Pledge, a unique program designed to share both risks and rewards with our valued MSP and IT department customers. - [Reclaim Your Summer by Automating Daily IT Tasks With RMM Automation](https://www.kaseya.com/blog/reclaim-your-summer-automate-it-tasks-with-rmm/): Discover how Kaseya's RMM solutions, like VSA and Datto RMM, can streamline your IT tasks, reduce stress and free up your summer for more relaxation and fun. - [MSP Billing: A Guide to Billing Solutions for MSPs](https://www.kaseya.com/blog/msp-billing/): Automated billing solutions help MSPs improve the efficiency of their billing processes. Learn about the different types, benefits, and how to choose one. - [What is Managed Detection and Response (MDR)?](https://www.kaseya.com/blog/managed-detection-and-response-mdr/): Explore the significance of managed detection and response (MDR) for enhancing business cybersecurity and compliance. - [Key Server Monitoring Metrics for Measuring Performance](https://www.kaseya.com/blog/server-monitoring-metrics/): Server monitoring metrics help IT professionals assess the performance, health, efficiency and security of their servers. Learn key metrics to monitor. - [What Is IT Asset Management (ITAM)?](https://www.kaseya.com/blog/it-asset-management-itam/): IT asset management (ITAM) is a process that ensures an organization’s assets are properly deployed, tracked, maintained, and disposed of. Learn more. - [What Is Desktop Management?](https://www.kaseya.com/blog/desktop-management/): Desktop management is a comprehensive approach to managing all the computers within an organization. Learn how it can streamline your IT operations. - [What is Remote Desktop Connection Manager (RDCMan)?](https://www.kaseya.com/blog/remote-desktop-connection-manager-rdcman/): RDCMan simplifies management of multiple remote desktops, enhancing security and efficiency in IT operations. Learn about how it works and key features. - [What Is Endpoint Monitoring?](https://www.kaseya.com/blog/what-is-endpoint-monitoring/): Endpoint monitoring refers to the continuous surveillance of network-connected devices to maintain device security and efficiency. Learn how it works. - [5 Reasons Why You Need to Attend Kaseya Connect Global 2025](https://www.kaseya.com/blog/kaseya-connect-global-2025/): See five compelling reasons why you should be sure to attend Kaseya Connect Global 2025. - [Kaseya Connect Global 2024 Day 3 Recap](https://www.kaseya.com/blog/kaseya-connect-global-2024-day-three-recap/): Explore key insights from day three of Kaseya Connect Global 2024, focusing on cybersecurity solutions and strategic management - [Kaseya Connect Global 2024 Kicks Off ](https://www.kaseya.com/blog/kaseya-connect-global-day-1/): Kaseya Connect Global 2024 began with an industry transforming announcement, but the excitement didn’t end there. - [Kaseya Connect Global 2024 Day Two Recap: Embracing AI and Autonomous Automation](https://www.kaseya.com/blog/kaseya-connect-global-2024-day-two-recap/): Recap of Kaseya Connect Global 2024: Discover how AI and automation are revolutionizing IT management and security. - [Kaseya 365 Ushers in the Dawn of a New Era in IT & Security Management](https://www.kaseya.com/blog/kaseya365-unveiled/): Kaseya 365 provides the foundation for MSPs to manage endpoints while enjoying effortless profit growth. Manage, secure, back up and automate with K365. - [GlueXperience 2024: Unveiling Innovations and Insights at Kaseya Connect Global](https://www.kaseya.com/blog/gluexperience-2024-event-recap/): Kaseya Connect Global’s GlueXperience 2024 in Las Vegas gathered IT Glue partners for an informative event, unveiling new features like IT Glue Copilot and sharing valuable IT insights. - [Navigating the Future: Insights From the M&A Symposium at Kaseya Connect Global](https://www.kaseya.com/blog/mergers-acquisition-symposium-recap/): The M&A Symposium at Kaseya Connect Global unpacked current trends, challenges and strategies in M&A for MSPs. - [Benefits of Integration and How It Can Transform Your Business](https://www.kaseya.com/blog/integrate-it-management-tools-kaseya/): Discover how integrating IT management tools by Kaseya enhances efficiency, security and cost management, transforming your IT operations. - [What Is Allowlisting?](https://www.kaseya.com/blog/what-is-allowlisting/): Allowlisting is a security measure that permits only pre-approved entities to have access privileges within a network or system. Learn how it works. - [Datto Networking and VSA 10: Your Shortcut to Smarter Networks](https://www.kaseya.com/blog/datto-networking-vsa-10-integration/): Explore a new integration between Datto Networking and VSA 10 that supercharges network management efficiency for MSPs and businesses alike. - [What Is Multifactor Authentication (MFA), Why It Matters and Its Critical Role in Cybersecurity](https://www.kaseya.com/blog/multifactor-authentication-mfa/): Multifactor Authentication (MFA) is an identity verification and cybersecurity essential requiring the use of multiple verification methods. Learn how it works. - [What is an RMM Agent?](https://www.kaseya.com/blog/rmm-agent/): Explore how RMM agents revolutionize IT management, providing real-time monitoring, automation and comprehensive control for unparalleled efficiency. - [A Guide to Cloud Billing Management Tools for MSPs](https://www.kaseya.com/blog/cloud-billing-management-tools-msp/): Cloud billing management tools empower MSPs with cost efficiency, transparency and financial planning. Learn how to optimize your billing strategy. - [Break Free From Your IT Groundhog Day: Top Tasks to Automate](https://www.kaseya.com/blog/top-it-tasks-to-automate/): Escape the IT Groundhog Day! Discover how automation can break the monotony, boost efficiency and rescue IT professionals from burnout. Dive in now! - [What Is Vulnerability Management? Definition, Process Steps, Benefits and More](https://www.kaseya.com/blog/vulnerability-management/): Explore all the aspects of vulnerability management including what processes are involved and why it's important for keeping your organization secure. - [What Is Professional Services Automation (PSA) Software?](https://www.kaseya.com/blog/what-is-professional-services-automation-psa-software/): Professional services automation (PSA) software has become a critical tool in the IT service industry. Learn about PSA software functions, benefits and more. - [What Is a Virtual Desktop?](https://www.kaseya.com/blog/virtual-desktop-infrastructure-kaseya-vsa/): Learn how Kaseya VSA enhances your virtual desktop experience for unparalleled control and optimization. - [Marketing Your MSP: A Sprint, Not a Marathon](https://www.kaseya.com/blog/marketing-your-msp-a-sprint-not-a-marathon/): Marketing your MSP is about quick sprints – adapting rapidly, making an immediate impact, staying ahead, and responding dynamically to the market. - [Kaseya's 2023 Highlights and the Road Ahead](https://www.kaseya.com/blog/kaseya-2023-highlights-and-2024-outlook/): Take a look at our blog post where we reflect on our accomplishments in 2023 and offer a glimpse of what's to come. - [What Is Endpoint Security Management and Why Is It Important?](https://www.kaseya.com/blog/endpoint-security-management-best-practices/): Discover endpoint security best practices to safeguard devices, prevent cyberthreats and ensure robust cybersecurity for your organization. - [What Is IT Services Management (ITSM)?](https://www.kaseya.com/blog/what-is-it-service-management/): Explore the benefits of ITSM, from automation to customization, creating seamless workflows and boosting operational efficiency. Learn more in our insightful blog. - [What Is RMM? Remote Monitoring & Management Definition](https://www.kaseya.com/blog/what-is-remote-monitoring-and-management-rmm/): RMM is the process of remotely monitoring and managing IT infrastructure. IT professionals use RMM to improve IT service efficiency and response times. - [Datto Networking and VSA: Your Shortcut to Smarter Networks](https://www.kaseya.com/blog/efficient-network-management-vsa-datto-integration/): Discover how the integration between VSA 10 and Datto network leads to efficient network management for better control and enhanced productivity. - [Kaseya Took Over Sydney for DattoCon APAC 2023](https://www.kaseya.com/blog/kaseya-took-over-sydney-for-dattocon-apac-2023/): This year, more than 1000 guests gathered at Kaseya DattoCon APAC in Sydney, Australia! Partners and vendors came from all over the APAC region – - [Announcing the 2023 MSP of the Year Awards Winners](https://www.kaseya.com/blog/announcing-the-2023-msp-of-the-year-awards-winners/): Over the past week, Kaseyans and our partners gathered at Kaseya DattoCon APAC in Sydney, Australia. The event wrapped up with a farewell champagne - [What Is Cloud Computing? Services, Types, Advantages and Use Cases](https://www.kaseya.com/blog/what-is-cloud-computing/): Cloud computing enables organizations to operate efficiently without extensive internal infrastructure. Learn about service models, advantages, and more. --- ## Products - [Credential Monitoring - Identify Exposed User Data](https://www.kaseya.com/products/kaseya-365/credential-monitoring/): Kaseya 365's Credential Monitoring keeps your systems secure by identifying, alerting and responding to leaked credentials and suspicious access attempts. - [Anti-Phishing Software - AI Phishing Protection](https://www.kaseya.com/products/kaseya-365/anti-phishing-software/): Kaseya 365’s Anti-Phishing Software uses AI to block suspected phishing attempts across your organization before they reach end user inboxes. - [Account Takeover Prevention - Stop ATO Attacks](https://www.kaseya.com/products/kaseya-365/account-takeover-prevention/): Kaseya 365's Account Takeover Prevention proactively detects credential exposure, monitors user activity, and neutralizes unauthorized access attempts. - [Email Security Software - Protect User Email Data](https://www.kaseya.com/products/kaseya-365/email-security/): Kaseya 365's SaaS Security Posture Management (SSPM) tool continuously monitors SaaS environments to protect user accounts and data from threats. - [SaaS Security Posture Management (SSPM) Tool](https://www.kaseya.com/products/kaseya-365/saas-security-posture-management/): Kaseya 365's SaaS Security Posture Management (SSPM) tool continuously monitors SaaS environments to protect user accounts and data from threats. - [Identity Validation & Governance of User Access](https://www.kaseya.com/products/kaseya-365/identity-validation/): Kaseya 365's Identity Validation governs access by linking devices to known users, enforcing role-based access control and preventing unauthorized logins. - [Advanced Threat Protection (ATP) Software](https://www.kaseya.com/products/kaseya-365/advanced-threat-protection/): Kaseya 365's Advanced Threat Protection measures use AI-powered detection and automated responses to mitigate sophisticated and evolving cyber threats. - [Security Awareness Training & Phishing Simulation](https://www.kaseya.com/products/kaseya-365/security-awareness-training/): Kaseya 365’s Security Awareness Training provides engaging modules and realistic phishing simulations to strengthen user resilience against cyber threats. - [Dark Web Monitoring Tool - Identify Data Exposure](https://www.kaseya.com/products/kaseya-365/dark-web-monitoring/): Kaseya 365's Dark Web Monitoring tool identifies exposed credentials and sensitive user info to protect accounts from compromise and dark web threats. - [Kaseya 365 Endpoint - Endpoint Protection](https://www.kaseya.com/products/kaseya-365/endpoint-protection/): Kaseya 365's Endpoint Protection software deploys next-gen antivirus, automated patching, and simplified system maintenance for effortless threat prevention. - [Kaseya 365 - IT Automation](https://www.kaseya.com/products/kaseya-365/it-automation/): Kaseya 365 maximizes your efficiency with powerful IT automations and platform utilization guidance from the AI-powered COOPER Intelligence Engine. - [Kaseya 365 Endpoint - Endpoint Management](https://www.kaseya.com/products/kaseya-365/endpoint-management/): Kaseya 365's Endpoint Management software reduces the complexity of comprehensive oversight and empower you to optimize control of your IT operations. - [Kaseya 365 - MDR Services](https://www.kaseya.com/products/kaseya-365/mdr-services/): Kaseya 365's Managed Detection and Response (MDR) services proactively enhance threat detection and response for your managed IT environments. - [Kaseya 365 - EDR](https://www.kaseya.com/products/kaseya-365/edr-software/): Kaseya 365's Endpoint Detection and Response (EDR) software provides cloud-based, multi-platform support to secure every endpoint from advanced threats. - [Kaseya 365 Endpoint - Endpoint Backup](https://www.kaseya.com/products/kaseya-365/endpoint-backup/): Kaseya 365's Endpoint Backup solutions deliver reliable, rapidly deployed, automated backup and recovery for every endpoint you are tasked with protecting. - [Kaseya 365 Endpoint - Endpoint Security](https://www.kaseya.com/products/kaseya-365/endpoint-security/): Kaseya 365's Endpoint Security software supplies you with extensive detection and response capabilities to help secure your endpoints from emerging threats. - [Mobile Device Management](https://www.kaseya.com/products/rmm-software/mobile-device-management/): Discover Kaseya VSA's Mobile Device Management module. Secure and manage your mobile devices efficiently to boost productivity and protect data. - [RMM Software](https://www.kaseya.com/products/rmm-software/): Kaseya VSA is cloud based Remote Monitoring and Management (RMM) Software built for IT Professionals. You can monitor, manage, and secure any endpoint, from anywhere. - [BMS](https://www.kaseya.com/products/psa-software/): Kaseya BMS is a Professional Service Automation Software tools built specifically to help IT professionals. With Kaseya's powerful PSA software you'll manage projects and tasks effectively and efficiently. - [Integration](https://www.kaseya.com/products/psa-software/integration/): Kaseya BMS is a next-generation IT business management solution built to help IT professionals. Connect with the tools you already use, all at one low inclusive price. - [Migration](https://www.kaseya.com/products/psa-software/migration/): Thousands of MSPs made the switch to BMS. Manage projects, time & expense, bills & finance, inventory, CRM and service desk tasks effectively and efficiently. - [Features](https://www.kaseya.com/products/psa-software/features/): Kaseya BMS is a next-generation IT business management solution. Run your entire business, from ticketing, project management, quoting to billing, and more, all in a modern and intuitive platform. - [What's New in Kaseya BMS](https://www.kaseya.com/products/psa-software/whats-new/): whats-new - [SLA Manager](https://www.kaseya.com/products/traverse/sla-manager/): Traverse’s flexible SLA Manager tracks compliance against user-defined SLA metrics - [Predictive Analytics](https://www.kaseya.com/products/traverse/predictive-analytics/): Traverse learns the behavior of IT components over time and automatically adjusts alert thresholds to reduce noise - [Event Manager](https://www.kaseya.com/products/traverse/event-manager/): Traverse fully supports event management, including collection, filtering, acknowledgement and annotation - [Network Configuration Manager](https://www.kaseya.com/products/traverse/network-configuration-manager/): Traverse provides accurate, real-time information and maintains control of details and relationships for all technology assets in your IT infrastructure - [Netflow Analysis](https://www.kaseya.com/products/traverse/netflow-analysis/): Traverse provides seamless drill‐down from system and device-level monitoring to troubleshooting and analysis - [Service Containers](https://www.kaseya.com/products/traverse/service-containers/): Traverse's innovative Business Service Container technology enables IT and business personnel to create unique logical, business-oriented views of discrete business services - [Topology Discovery](https://www.kaseya.com/products/traverse/topology-discovery/): Traverse discovers network connectivity, disks, controllers, VLANs, file systems, fiber channel switches, printers, SAN, NAS devices, and more. - [What's New Traverse](https://www.kaseya.com/products/traverse/whats-new/): false - [Network Monitoring](https://www.kaseya.com/products/rmm-software/network-monitoring/): Kaseya VSA network monitoring software makes standard SNMP device monitoring easy, enabling agentless monitoring of network-connected routers, switches and printers, with automated email notification, ticket creation and alarms when an alert occurs. - [IT Documentation](https://www.kaseya.com/products/rmm-software/it-documentation/): Leverage powerful automated documentation capabilities. Find out what VSA and IT Glue can provide you. - [What's New in Kaseya VSA](https://www.kaseya.com/products/rmm-software/whats-new/): false - [Project Management](https://www.kaseya.com/products/vorex/project-management/): With Kaseya Vorex IT Project Management Software get full visibility and collaboration into your projects, quickly create new projects, get complete financial overview and more. - [Vorex](https://www.kaseya.com/products/vorex/): Vorex, VSA and IT Glue make up our Omni IT platform for unified IT management, the foundation of IT Complete. - [Service Desk](https://www.kaseya.com/products/vorex/service-desk/): With Vorex IT Service Desk software; spend less time tracking your helpdesk and support tickets and more time focusing on the big picture of your business. - [Anti-Virus and Anti-Malware](https://www.kaseya.com/products/rmm-software/anti-virus-and-anti-malware/): Configure and deploy Antivirus across your entire network with the push of a button. Kaseya VSA integrates with leading AV/AM solutions, provides a flexible interface, provides many options for configuring the endpoint installation and more. - [Office 365 Backup](https://www.kaseya.com/products/rmm-software/office-365-backup/): Secure your online data with Kaseya Office 365 backup. Backup and restore Office 365 and SharePoint data directly and easily from a single, integrated IT management solution within VSA. - [Compliance Manager](https://www.kaseya.com/products/compliance-manager/): Compliance Process Automation for achieving compliance with NIST CSF, HIPAA, CMMC, GDPR, and Cyber Insurance regulations. - [Unified Backup](https://www.kaseya.com/products/rmm-software/unified-backup/): Backup full systems quickly and recover from IT disasters. Kaseya VSA Unified Backup is instantaneous, provides predictive analytics, meaningful reports, automated testing, cloud continuity and more. - [Discovery and Inventory](https://www.kaseya.com/products/rmm-software/discovery-and-inventory/): Discovery and Inventory for easy IT Asset Management. Network and domain discovery, custom reports & dashboards, service level agreements and more with Kaseya VSA. - [Automation](https://www.kaseya.com/products/rmm-software/it-automation/): With Kaseya VSA Policy Based IT Automation, save time and boost productivity. Automate common IT processes and remediate issues. - [Remote Control Software](https://www.kaseya.com/products/rmm-software/remote-control-software/): Maximize IT Efficiency with Remote Control and Live Connect, maintain compliance, quickly resolve incidents and much more with Kaseya VSA. - [Patch Management](https://www.kaseya.com/products/rmm-software/patch-management/): Keep software patches up to date, monitor and remediate vulnerabilities and make all types of software changes from a single console. - [Video Guide](https://www.kaseya.com/products/video-guide/): Learn How To Easily Enable Powerful Integrations And Workflows Within Kaseya BMS. - [PSA Migrator](https://www.kaseya.com/products/psa-migrator/): The Kaseya PSA Migrator solution simplifies and expedites the migration from first generation, legacy professional services automation (PSA) solutions to Kaseya Business Management Solution (BMS). --- ## Resources - [Building resilient IT operations from the inside out](https://www.kaseya.com/resource/recording-rmm-cybersecurity-resilient-it-operations/): Discover how RMM is evolving into a key cybersecurity tool. Watch our expert-led webinar to learn strategies for building secure, resilient IT operations. - [[On-demand webinar] Proving the strategic value of IT](https://www.kaseya.com/resource/on-demand-webinar-proving-the-strategic-value-of-it/): Learn how to communicate IT’s value with data from Kaseya’s 2025 report. Support bigger budget requests, guide strategy and improve year-end reporting. - [Grow your startup MSP](https://www.kaseya.com/resource/grow-your-startup-msp-webinar-recording/): Watch the webinar recording to learn how to run smarter, leaner and more profitable MSP operations. - [The Future of RMM: AI-Powered Automation](https://www.kaseya.com/resource/the-future-of-rmm-ai-powered-automation/): Watch our webinar to discover how AI-powered RMM transforms IT management. Learn how to boost efficiency, reduce downtime, and enhance security with intelligent automation. - [Work smarter: The IT pro’s shortcut to efficiency](https://www.kaseya.com/resource/ebook-time-saving-guide-for-it-pros/): Learn how to overcome the chaos of fragmented IT tools with smart strategies, automation tips and checklists to save time and work more efficiently. - [How to retain clients with less effort](https://www.kaseya.com/resource/msp-client-retention-checklist/): Download the MSP client retention checklist to discover five practical strategies that make it easier to keep your clients loyal, engaged and long-term. - [Kaseya 365 Ops for MSPs](https://www.kaseya.com/resource/k365-ops-for-msps/): Discover how Kaseya 365 Ops helps MSPs streamline operations, maximize efficiency and fuel growth, all from a single platform. - [Kaseya 365 Ops Cooper Copilot AI Features](https://www.kaseya.com/resource/kaseya-365-ops-ai-features/): Discover the AI features in Kaseya 365 Ops that streamline documentation, ticketing and service delivery. Download the one-pager now. - [Kaseya 365 Ops for IT Teams](https://www.kaseya.com/resource/k365-ops-for-it-teams/): Discover how Kaseya 365 Ops helps IT teams streamline operations, maximize efficiency and fuel growth, all from a single platform. - [Maximize Your Time Savings With the Right RMM](https://www.kaseya.com/resource/webinar-recording-vsa-rmm-time-saving-strategies/): Learn how to save time, reduce repetitive tasks and strengthen security with the right RMM strategy. Watch the on-demand session now. - [Microsoft 365 & Google Workspace User Health check](https://www.kaseya.com/resource/recording-microsoft-356-google-workspace-user-health-check/): Watch the on-demand webinar for a comprehensive health check on SaaS application usage to uncover hidden risks, optimize security and reduce costs. - [7 Key Stats From the 2025 MSP Benchmark Survey](https://www.kaseya.com/resource/2025-msp-benchmark-stats-infographic/): Discover 7 game-changing MSP stats from the 2025 Benchmark Survey. Get key insights on growth, challenges and trends in one short infographic. - [Be Stronger, More Secure and Profitable With Kaseya 365 Endpoint](https://www.kaseya.com/resource/kaseya-365-endpoint-guide/): Scale your MSP business, reduce costs and stay ahead of threats with Kaseya 365 Endpoint platform. Download the eBook to discover how. - [The 2025 Global MSP Benchmark Report Webinar](https://www.kaseya.com/resource/webinar-recording-2025-global-msp-benchmark-data/): Watch the 2025 Global MSP Benchmark Report webinar to uncover key trends, revenue drivers and strategies to scale your MSP profitably. - [Key SaaS Security Trends](https://www.kaseya.com/resource/recording-key-saas-security-trends/): Watch the on-demand webinar to explore key insights from the 2025 SASI Report and discover hidden SaaS security risks. - [2025 Global MSP Benchmark Report](https://www.kaseya.com/resource/2025-msp-benchmark-report/): Discover key MSP trends, challenges and revenue drivers for 2025. Get insights from over 800 MSPs to refine your strategy and stay ahead. Download the report now. - [The AI Phishing Revolution: How Cybercriminals Are Outsmarting Traditional Defenses](https://www.kaseya.com/resource/recording-the-ai-phishing-revolution/): Watch the on-demand webinar to uncover AI-driven phishing threats and learn advanced strategies to protect your organization in 2025 and beyond. - [Building a Cyber-Resilient Business](https://www.kaseya.com/resource/building-a-cyber-resilient-business/): Download the checklist to discover strategies for protecting users and building business resilience against threats like phishing, ransomware and BEC. - [Cooper Copilot for Kaseya BMS](https://www.kaseya.com/resource/cooper-copilot-for-kaseya-bms/): Enhance your IT support with Cooper Copilot for BMS. Streamline ticket management, improve communication and automate documentation with the power of AI. - [Streamline Support with Collision-Free Ticketing in BMS](https://www.kaseya.com/resource/bms-collision-free-ticketing/): Improve team coordination with Collision-Free Ticketing in BMS. Get real-time alerts and avoid duplicate work. Download the feature sheet now! - [The Ultimate User Security Playbook: Prevent, Respond and Recover with Confidence](https://www.kaseya.com/resource/ultimate-user-security-playbook-prevent-respond-and-recover-with-confidence-registration/): Learn how to integrate proactive defenses, automated threat response and resilient recovery tools into a unified, user-centric security strategy. - [Recording: Time-Saving Guide Webinar | Kaseya ](https://www.kaseya.com/resource/webinar-recording-key-tips-for-it-professionals/): Learn key strategies to streamline IT operations, reduce downtime and boost productivity. Watch the on-demand webinar now and start saving time. - [Kaseya 365 User Business Case](https://www.kaseya.com/resource/kaseya-365-user-business-case/): Kaseya 365 User strengthens end-user security while boosting IT efficiency and productivity. Download the eBook to learn how it can benefit your business. - [Recording: Strengthen Endpoint Security With Kaseya 365](https://www.kaseya.com/resource/kaseya-365-patching-security-webinar-recording/): Watch our webinar to discover how Kaseya 365 simplifies endpoint management, security and back up with powerful automation and compliance tools. - [Protect The Most Vulnerable Gateway to Your Organization](https://www.kaseya.com/resource/protect-most-vulnerable-gateway/): Download the "Protect The Most Vulnerable Gateway to Your Organization " infographic to learn how to prevent, respond, and recover from user-targeted threats. - [Cybersecurity Jeopardy: Test Your Knowledge on Prevention, Response and Recovery](https://www.kaseya.com/resource/recording-cybersecurity-jeopardy/): Watch the on-demand webinar to learn key strategies for preventing, responding to and recovering from user threats. - [Recording: Manage Every Device With VSA and MDM](https://www.kaseya.com/resource/mobile-device-management-webinar-recording/): Watch our webinar recording to see how VSA and MDM simplify mobile device management and reduce IT workload. - [Free Up Your Holiday Season With Kaseya 365](https://www.kaseya.com/resource/recording-kaseya-365-automation-efficiency/): Missed the webinar? Watch the recording to learn how Kaseya 365 simplifies IT management by unifying automation, endpoint security and backup in platform. - [Stay Off the IT Naughty List With Kaseya 365](https://www.kaseya.com/resource/recording-endpoint-user-management-kaseya365/): Discover how to overcome IT inefficiencies with Kaseya 365. Watch the webinar recording for actionable insights to streamline workflows and boost productivity. - [Recording: Kaseya 365 Sets MSPs Up For Success](https://www.kaseya.com/resource/kaseya-365-makes-msps-profitable-recording/): Watch the webinar recording to see how Kaseya 365 simplifies IT management, boosts efficiency, prevents threats and drives profitability for MSPs. - [Recording: Prepare Your IT Environment for 2025 With VSA](https://www.kaseya.com/resource/recording-simplify-it-management-in-2025-with-vsa/): Start the new year with tools and strategies designed to make IT management easier and more effective. Watch the webinar recording for more insights. - [Modern User Protection Buyer’s Guide](https://www.kaseya.com/resource/modern-user-protection-buyers-guide/): Our buyer’s guide will help you choose the right solution to better protect your greatest and most vulnerable asset — your people. Download it now. - [Manage and Secure IT With Kaseya 365](https://www.kaseya.com/resource/manage-and-secure-it-with-kaseya-365-recording/): Watch the webinar recording to discover how Kaseya 365 streamlines IT management, boosts productivity and enhances security without stretching your budget. - [5 Threats to Users That Demand Immediate Action](https://www.kaseya.com/resource/5-threats-to-users-that-demand-immediate-action/): Learn about the top five cyberthreats to your team and how to defend against them. Equip your organization with actionable insights and tools to strengthen cyber resilience. - [Recording of VSA Makes IT Easy Webinar| Kaseya](https://www.kaseya.com/resource/automation-with-vsa10-webinar-recording/): Learn how VSA 10 simplifies automation for IT teams, helping tackle repetitive tasks and boost efficiency without complex coding. Watch the webinar recording now. - [Maximize Security and Savings With Kaseya 365 User](https://www.kaseya.com/resource/recording-maximize-security-and-savings-with-kaseya-365-user/): Watch the on-demand webinar to learn how to maximize security and savings while boosting productivity with Kaseya 365 User. Watch now. - [Boost MSP Profitability With Kaseya 365 User](https://www.kaseya.com/resource/recording-boost-msp-profitability-with-kaseya-365-user/): Watch the on-demand webinar to learn how to boost profitability while delivering top-notch security services to your clients with Kaseya 365 User. Watch now. - [Automate Endpoint Protection With VSA](https://www.kaseya.com/resource/vsa-security-automation-webinar-recording/): Learn how Kaseya VSA’s automation enhances endpoint security and operational efficiency. Watch the webinar recording now and boost your protection. - [Kaseya 365: Advanced Solution for Advanced Threats](https://www.kaseya.com/resource/kaseya-365-advanced-threat-protection-recording/): Watch how Kaseya 365 serves as an all-in-one solution for managing both security and compliance, offering automated protection and streamlined management. - [Boost IT Efficiency and Avoid Burnout](https://www.kaseya.com/resource/recording-it-productivity-webinar-kaseya-365/): Learn how to boost IT efficiency, automate tasks and avoid burnout with Kaseya 365. Watch the full webinar recording now. - [Strengthen Your Defense With Layered Security Strategies](https://www.kaseya.com/resource/layered-security-strategies-webinar-recording/): Discover how layered security strengthens your network against evolving cyberthreats. Watch our webinar recording to learn effective strategies. - [Watch the Webinar: Build a Layered Cybersecurity Strategy](https://www.kaseya.com/resource/layered-cybersecurity-strategy-webinar-recording/): Watch the webinar recording to learn how to build a resilient, unified cybersecurity strategy with Kaseya 365. Protect your IT infrastructure now. - [Secure Your IT Operations With Kaseya 365](https://www.kaseya.com/resource/secure-it-with-kaseya-365-webinar-recording/): Missed our webinar? Watch the recording to learn how Kaseya 365 enhances your IT security through automation and unified management. - [Patch Protect Prevail: Mastering Endpoint Security with Kaseya VSA](https://www.kaseya.com/resource/webinar-recording-endpoint-security-kaseya-vsa/): Simplify and streamline your endpoint security. Watch our webinar recording to learn actionable strategies with Kaseya VSA. - [Kaseya 365: Comprehensive Security in One Solution](https://www.kaseya.com/resource/kaseya365-endpoint-security-webinar-recording/): Discover why Kaseya 365 is the affordable all-in-one solution for endpoint security. Watch the webinar recording for expert insights. - [16 Essential Automations for Effortless IT Management](https://www.kaseya.com/resource/kaseya-365-16-essential-automations/): Download our infographic to discover 16 essential Kaseya 365 automations that simplify IT management and free your team from routine tasks. - [Embrace a Stress-Free IT Experience With VSA](https://www.kaseya.com/resource/vsa-automating-it-efficiency-webinar-recording/): Watch our on-demand webinar to discover how VSA's automation enhances productivity, reduces stress and improves work-life balance. - [Automation Made Easy with Kaseya 365’s Out of the Box Automation](https://www.kaseya.com/resource/essential-20-automations-of-kaseya-365-recording/): Watch our Automation Made Easy with Kaseya 365’s Out of the Box Automation Webinar. Discover how Kaseya 365 save you time and money by automating more. - [Automate Security and Boost Profits With Kaseya 365](https://www.kaseya.com/resource/automate-and-profit-with-kaseya-365-webinar/): Watch the webinar recording to learn how Kaseya 365 improves service delivery and boosts profits for MSPs. Don't miss out on these game-changing insights! - [Endpoint management solution buyer's guide](https://www.kaseya.com/resource/modern-endpoint-management-security-buyers-guide/): Download the Modern Endpoint Management and Security Solution Buyer’s Guide for essential insights to make the right investment decision. - [Kaseya Quote Manager Integration With Microsoft Teams](https://www.kaseya.com/resource/kaseya-quote-manager-integration-with-microsoft-teams/): Maximize efficiency with Kaseya VSA, the leading RMM solution for educational institutions. Download the product brief for in-depth insights! - [Automate Your IT and Enjoy More Downtime With Kaseya 365](https://www.kaseya.com/resource/kaseya-365-automation-webinar-recording/): Watch the webinar recording to see how Kaseya 365’s automation can boost IT efficiency, enhance security and free up your time for a summer break. - [Top 10 Tips for Improving IT Security](https://www.kaseya.com/resource/top-10-it-security-tips-checklist/): Download our free checklist and get the top 10 tips for enhancing IT security. Perfect for IT pros looking to secure clients and businesses. - [Watch The Future of IT Survey Report Highlights](https://www.kaseya.com/resource/the-future-of-it-survey-webinar-recording/): Watch The Future of IT Survey Report Highlights webinar recording for the latest IT trends and strategies. Gain valuable insights to stay ahead of the curve. - [2024 The Future of IT Survey Report](https://www.kaseya.com/resource/the-future-of-it-survey-report-2024/): Download the 2024 The Future of IT Survey Report for insights on AI, security, budgets, work-life balance in IT and more. Stay ahead with Kaseya's latest trends. - [Kaseya 365 Webinar Recording: An Inside Look](https://www.kaseya.com/resource/integration-automation-kaseya-365-webinar-recording/): Watch the webinar recording to discover how endpoint, security and backup solutions unite in one cost-effective subscription to boost efficiency & profitability. - [Increase IT Efficiency & Automate With VSA | On-Demand Webinar](https://www.kaseya.com/resource/vsa-automation-it-efficiency-webinar-recording/): Watch our on-demand webinar to discover how VSA's automation enhances productivity, reduces stress and improves work-life balance. - [Mobile Device Management Made Easy](https://www.kaseya.com/resource/vsa-10-mobile-device-management-webinar-recording/): Watch our webinar recording to discover how VSA 10 streamlines mobile device management, automates security and brings all endpoint management under one platform. - [BMS Integration With Microsoft Teams](https://www.kaseya.com/resource/bms-integration-with-microsoft-teams/): Download the Kaseya BMS and Microsoft Teams integration feature sheet. Streamline notifications, enhance collaboration and respond faster with real-time alerts. - [Unify Your IT Security and Management With VSA](https://www.kaseya.com/resource/vsa-webinar-recording-unified-it-security-management/): Watch the webinar recording to learn how to integrate your endpoint management, security and backup with Kaseya VSA and prevent ransomware attacks. - [Streamline Your Patch Management With VSA](https://www.kaseya.com/resource/automate-patch-management-webinar-recording/): Watch our webinar recording to see how automating patch management with Kaseya VSA streamlines operations, closes security gaps and reduces vulnerabilities. - [Effortless Endpoint Control With VSA](https://www.kaseya.com/resource/master-endpoint-management-vsa-webinar-replay/): Missed our live webinar? Watch the replay to discover how Kaseya VSA simplifies endpoint management through automation and advanced security features. - [Master Cybersecurity With Kaseya VSA](https://www.kaseya.com/resource/automate-cybersecurity-with-vsa-webinar-recording/): Catch the webinar recording of Automating Foundational Cybersecurity With VSA webinar and discover how to enhance your cybersecurity defense. - [Master Configuration Management With VSA 10](https://www.kaseya.com/resource/vsa-10-configuration-management-webinar/): Discover how VSA 10's configuration management feature transforms IT operations for better security and efficiency. Watch now! - [Automate Your IT Policy Management with VSA](https://www.kaseya.com/resource/advanced-policy-management-that-saves-the-day-with-vsa/): Manage policies to stay in compliance! Sign up for our webinar and uncover the game-changing features of Kaseya VSA to revolutionize your approach. - [Unlock the Power of MDM With VSA](https://www.kaseya.com/resource/kaseya-mdm-vsa-webinar-recording/): Watch the Kaseya MDM webinar to discover how to manage mobile devices more efficiently, securely and cost-effectively. - [Unify and Automate Security Management With VSA](https://www.kaseya.com/resource/unify-and-automate-security-management-with-vsa/): Watch to discover how Kaseya VSA can bolster your cybersecurity. Learn to tackle ransomware effectively. - [Break Free From Patching Groundhog Day with VSA](https://www.kaseya.com/resource/break-free-from-patching-groundhog-day-with-vsa/): Watch the webinar recording to learn how to automate your IT patch management essentials. - [Global MSP Benchmark Survey - Trends and Forecasts for 2024](https://www.kaseya.com/resource/2024-msp-benchmark-survey-data-and-insights/): Watch to discover exclusive insights into the rapidly evolving MSP industry based on the findings of the 2024 MSP Benchmark Survey. - [Automating Essential IT Security with VSA](https://www.kaseya.com/resource/automate-essential-it-security/): Watch the webinar recording to learn how to automate your IT security essentials. - [The 2024 MSP Benchmark Survey Report](https://www.kaseya.com/resource/2024-msp-benchmark-survey-report/): Download the 2024 MSP Benchmark Survey Report to discover industry trends, challenges, impact of AI and strategies for MSP success and innovation. - [Break Free From IT Groundhog Day: Automate More with VSA](https://www.kaseya.com/resource/automate-more-with-vsa/): Elevate your IT strategy! Watch the webinar recording for expert insights on the best power combo with Kaseya. - [Top 10 Tips to Protect Your School From Ransomware](https://www.kaseya.com/resource/top-10-tips-to-protect-your-school-from-ransomware/): Secure your school's IT with our 10-point checklist. Build a robust cybersecurity strategy, defend against ransomware and safeguard sensitive data. - [Empower Learning With Kaseya VSA](https://www.kaseya.com/resource/manage-automate-it-educational-institute-with-vsa/): Enhance IT efficiency in education with Kaseya VSA, the fastest RMM solution for secure, automated IT management. Boost learning experiences! Download now! - [Revolutionize IT Management with the Best Power Combo in IT](https://www.kaseya.com/resource/it-management-best-power-combo-with-vsa/): Elevate your IT strategy! Watch the webinar recording for expert insights on the best power combo with Kaseya. - [Fortify Your Cybersecurity With Kaseya VSA](https://www.kaseya.com/resource/detect-and-stop-ransomware-using-kaseya-vsa/): Elevate your cybersecurity strategy! Watch the webinar recording for expert insights on thwarting ransomware attacks with Kaseya VSA. - [Enhance IT With VSA’s Advanced Policy Module](https://www.kaseya.com/resource/vsa-advanced-policy-module/): Watch our webinar recording to learn more about VSA 10's Policy Management Module. Streamline and simplify your IT management. - [Automate IT Alert Management With VSA](https://www.kaseya.com/resource/alert-management-kaseya-vsa/): Watch our webinar recording to discover how Kaseya VSA tackles alert fatigue and enhances cybersecurity in 2024. Dive into the future of IT alert management. - [VSA Security Whitepaper](https://www.kaseya.com/resource/vsa-security-whitepaper/): Information security is an essential consideration for all MSPs and IT departments globally, regardless of their size or location. - [Make 2024 a Success with VSA](https://www.kaseya.com/resource/revolutionize-it-2024-kaseya-vsa-webinar/): Supercharge your IT game in 2024 with VSA! Watch the webinar recording to discover how VSA can deliver business success through seamless endpoint management. - [Elevate Your IT Efficiency: Dive into VSA's Automation Revolution](https://www.kaseya.com/resource/vsa-automation-webinar-recording/): Discover the power of VSA's truly easy automation in our recent webinar. Elevate IT efficiency, streamline tasks, and enjoy a stress-free holiday season. Watch now! - [IT Habits That'll Get You on the Naughty List](https://www.kaseya.com/resource/it-habits-webinar-kaseya-vsa/): Transform your IT habits with VSA! Break free from the old for enhanced productivity. Watch our webinar recording now and embrace positive change. - [Revolutionize Your Billing with BMS Integrated Customer Billing](https://www.kaseya.com/resource/bms-integrated-customer-billing/): Explore the future of billing with BMS Integrated Customer Billing. Streamline processes and optimize revenue. Download our feature sheet. - [Top RMM Capabilities on Every IT Pro's Wishlist](https://www.kaseya.com/resource/top-rmm-capabilities-on-every-it-pros-wishlist/): Discover the path to IT success with VSA. Dive into the webinar recording now and equip yourself with the tools to turn your IT wishlist into a reality. - [VSA and ThreatDown by Malwarebytes: Unifying Endpoint and Security Management](https://www.kaseya.com/resource/unifying-endpoint-and-security-management/): Unlock cybersecurity secrets! Watch the Kaseya & ThreatDown by Malwarebytes webinar recording for strategies to fortify your defenses against ransomware. - [I'm Thankful I'm Not Drowning In Alerts Anymore!](https://www.kaseya.com/resource/im-thankful-im-not-drowning-in-alerts-anymore/): Watch the webinar recording for insights on effective Strategies to Reduce Tech Churn & Boost Morale. - [Boost Customer Sales With eCommerce Storefront](https://www.kaseya.com/resource/boost-customer-sales-with-ecommerce-storefront/): Transform your sales game with Kaseya Quote Manager's eCommerce Storefront. Sell 24/7, safeguard margins and boost revenue effortlessly. - [Kaseya Quote Manager Product Brief](https://www.kaseya.com/resource/kaseya-quote-manager-product-brief/): Boost sales with Kaseya Quote Manager, the all-in-one solution for quoting, selling, and procurement. Create dynamic quotes and maximize profits! Download now! - [Effective Strategies to Reduce Tech Churn & Boost Morale](https://www.kaseya.com/resource/effective-strategies-to-reduce-tech-churn-boost-morale/): Watch the webinar recording for insights on effective Strategies to Reduce Tech Churn & Boost Morale. - [Patching and Vulnerability Management](https://www.kaseya.com/resource/recording-strategies-for-effortless-patching/): Watch the webinar recording for insights on how streamlining your patching process will unlock greater efficiency and enhance security. - [Leverage Your RMM Against Ransomware Threats](https://www.kaseya.com/resource/leverage-your-rmm-against-ransomware-threats/): Leverage your endpoint tool as a security solution to prevent ransomware attacks. Watch the webinar recording to gain insights and actionable strategies. - [10 Cybersecurity Spells to Protect Your Network From Ransomware Scares](https://www.kaseya.com/resource/ten-cybersecurity-tips-to-fight-ransomware/): Check out these 10 powerful cybersecurity spells to protect your organization from the growing specter of ransomware and other malicious cyberattacks. - [Sinister Tales from an Ethical Hacker: Insights from FC, Cybersecurity Expert](https://www.kaseya.com/resource/ethical-hacker-webinar-recording/): Access exclusive insights from ethical hacker FC in our webinar recording. Strengthen your organization's defenses with valuable tips. - [Fortify Your Defense With Device-Centered Security](https://www.kaseya.com/resource/fortify-your-defense-with-device-centered-security/): Watch this on-demand webinar hosted by Kaseya and Bitdefender to learn how to safeguard your network by unifying endpoint management and endpoint security. - [Elevate Your Cyberdefense With Device-Centric Security](https://www.kaseya.com/resource/elevate-your-cyberdefense-with-device-centric-security/): Watch this webinar recording to learn how you can take your cybersecurity to the next level by unifying endpoint management and endpoint security. - [Unleash the Power of Next-Gen Reporting](https://www.kaseya.com/resource/unleash-the-power-of-next-gen-reporting/): Whether you're a Managed Service Provider (MSP) or part of an Internal IT team, VSA's next-gen reporting is your key to effortlessly unveiling the value you bring to the table for your stakeholders. - [Automate Patch Management with Kaseya VSA](https://www.kaseya.com/resource/automate-patch-management-with-kaseya-vsa/): Watch this on-demand webinar for tips and tricks on automating this manual (and frequently confusing) task and to learn more about How patching is one of your best defenses against cybercriminals. - [Eliminate Alert Fatigue With VSA](https://www.kaseya.com/resource/eliminate-alert-fatigue-with-vsa/): Watch this on-demand webinar recording for helpful tips and tricks to automate alert management with Kaseya VSA. It's easier than you think! - [Tips to Secure Your Summer](https://www.kaseya.com/resource/tips-to-secure-your-summer/): Watch this on-demand webinar to learn tips and tricks for leveraging your endpoint management solution to the fullest to improve your cybersecurity posture. - [Enjoy Your Summer With Truly Easy Automation](https://www.kaseya.com/resource/on-demand-webinar-enjoy-your-summer-with-truly-easy-automation/): Watch this on-demand webinar to see how you can automate more than you ever thought possible through truly easy automation. - [Celebrating SysAdmin Day With Data](https://www.kaseya.com/resource/on-demand-webinar-celebrating-sysadmin-day-with-data/): Watch this on-demand webinar where we shared tips, tricks and tools to help you move the needle on IT efficiency, cybersecurity and even your burnout levels. --- ## Press Releases - [Kaseya Publishes Customer Responsibility Matrices to Help Partners Meet Department of Defense Cybersecurity Requirements](https://www.kaseya.com/press-release/kaseya-publishes-customer-responsibility-matrices-to-help-partners-meet-department-of-defense-cybersecurity-requirements/): Miami, FL, August 19, 2025 – Kaseya, the leading global provider of AI-powered IT management and cybersecurity software, announced today that it has - [Kaseya Strengthens Presence in the Nordics with Upstream AB Partnership](https://www.kaseya.com/press-release/kaseya-strengthens-presence-in-the-nordics-with-upstream-ab-partnership/): Company will leverage Upstream AB’s AI capabilities to accelerate innovation in intelligent automation - [Kaseya launches AI-powered workflows within VSA 10](https://www.kaseya.com/press-release/kaseya-launches-ai-powered-workflows-within-vsa-10/): Use of this new feature drives workflow success rates to 96% - [Kaseya Extends Community Investment with Addition of Technology Marketing Toolkit](https://www.kaseya.com/press-release/kaseya-extends-community-investment-with-addition-of-technology-marketing-toolkit/): Miami, FL, July 8, 2025 – Kaseya, the leading global provider of AI-powered IT management and cybersecurity software, today announced it has officially - [Kaseya brings innovation to DattoCon Europe](https://www.kaseya.com/press-release/kaseya-brings-innovation-to-dattocon-europe/): Rania Succar to take the stage for the first time as Kaseya’s new CEO - [Kaseya Appoints Rania Succar as Chief Executive Officer](https://www.kaseya.com/press-release/kaseya-appoints-rania-succar-as-chief-executive-officer/): New CEO to lead company’s next phase of innovation, platform depth and customer-centric growth - [Kaseya and Pulseway Unite to Drive Innovation for IT Professionals](https://www.kaseya.com/press-release/kaseya-and-pulseway-unite-to-drive-innovation-for-it-professionals/): Next step of long-standing partnership delivers integrated solutions and access to the Kaseya ecosystem - [Kaseya announces latest innovations at Connect 2025](https://www.kaseya.com/press-release/kaseya-announces-latest-innovations-at-connect-2025/): New capabilities and commercial policies launched to help drive efficiency and streamline IT operations - [Kaseya Unveils Spring 2025 Innovations, Showcasing AI-Driven Innovations Across IT Management and Cybersecurity](https://www.kaseya.com/press-release/kaseya-unveils-spring-2025-innovations-showcasing-ai-driven-innovations-across-it-management-and-cybersecurity/): Miami, FL – April 16, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, has announced its Spring 2025 - [Kaseya Appoints Jim Lippie as Chief Product Officer](https://www.kaseya.com/press-release/kaseya-appoints-jim-lippie-as-chief-product-officer/): Miami, FL – April 14, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, announced today that Jim Lippie - [Kaseya Expands Data Center Capabilities in South Africa](https://www.kaseya.com/press-release/kaseya-expands-data-center-capabilities-in-south-africa/): In-region data center storage now offered to support Microsoft 365 backups Miami, FL – March 31, 2025 – Kaseya, the leading global provider of AI-powered - [A Reimagined Kaseya Connect Debuts This April in Las Vegas](https://www.kaseya.com/press-release/a-reimagined-kaseya-connect-debuts-this-april-in-las-vegas/): New event to feature an exclusive cyber-security summit, expanded training and celebrity keynotes - [Kaseya Continues Strong Momentum in Q1 with New Product Innovations and Major Award Wins](https://www.kaseya.com/press-release/kaseya-continues-strong-momentum-in-q1-with-new-product-innovations-and-major-award-wins/): Miami, FL – March 13, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, has released several major - [Kaseya Teams With SafeLogic to Strengthen Partner Security](https://www.kaseya.com/press-release/kaseya-teams-with-safelogic-to-strengthen-partner-security/): Collaboration With Cryptographic Solutions Company Further Demonstrates Kaseya’s Commitment to Meeting FedRAMP Standards - [Kaseya Report Outlines Top Trends in Backup and Recovery in 2025](https://www.kaseya.com/press-release/kaseya-report-outlines-top-trends-in-backup-and-recovery-in-2025/): More than 30% of IT professionals are losing sleep over their backup and recovery preparedness – according to new Kaseya survey - [Dan Tomaszewski of Kaseya Recognized on CRN’s Elite 50 Most Influential Channel Chiefs for 2025](https://www.kaseya.com/press-release/dan-tomaszewski-of-kaseya-recognized-on-crns-elite-50-most-influential-channel-chiefs-for-2025/): Miami, Florida – February 4, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, today announced that Dan - [Fred Voccola Transitions to Vice Chairman Role](https://www.kaseya.com/press-release/fred-voccola-transitions-to-vice-chairman-role/): Kaseya Prepares for Next Stage of Growth Following Record-Breaking Year, Launch of Kaseya 365 - [Kaseya’s State of MSP Shows What Makes a Top-Performing MSP](https://www.kaseya.com/press-release/kaseyas-state-of-msp-shows-what-makes-a-top-performing-msp/): With profitability a major focus, MSPs are optimistic about growing their businesses in 2025. - [Kaseya Steps Up Its Backup Game for MSPs With Free Hardware for Datto SIRIS](https://www.kaseya.com/press-release/kaseya-steps-up-its-backup-game-for-msps-with-free-hardware-for-datto-siris/): Company also launches Backup Concierge Program and Next Gen Endpoint Backup - [Kaseya showcases next-gen IT innovation at DattoCon APAC 2024](https://www.kaseya.com/press-release/kaseya-showcases-next-gen-it-innovation-at-dattocon-apac-2024/): Three-day Sydney conference highlights new products, strategic partnerships and excellence in MSP services - [Kaseya Continues Driving MSP Profitability and Efficiency with Launch of Kaseya 365 User at DattoCon Miami](https://www.kaseya.com/press-release/kaseya-continues-driving-msp-profitability-and-efficiency-with-launch-of-kaseya-365-user-at-dattocon-miami/): Company Includes Newly Acquired SaaS Alerts Innovative Technology in New Subscription - [The 2024 Kaseya Security Survey Finds Human Error is Cybersecurity’s Weakest Link](https://www.kaseya.com/press-release/the-2024-kaseya-security-survey-finds-human-error-is-cybersecuritys-weakest-link/): IT Professionals are Also Trying to Navigate the New Frontier of Artificial Intelligence - [Kaseya Launches FedRAMP Authorization Process](https://www.kaseya.com/press-release/kaseya-launches-fedramp-authorization-process/): Company Commits to Becoming One of the First MSP-Centric Platform Vendors to Achieve FedRAMP Authorization. - [MSPs Adopt Kaseya 365 at Rapid Pace](https://www.kaseya.com/press-release/msps-adopt-kaseya-365-at-rapid-pace/): Customers experience 30 - 50% higher profits thanks to advantageous unit economics - [Kaseya’s Future of IT Survey Report Underscores Prioritization of AI and Cybersecurity as Top Places for Investment](https://www.kaseya.com/press-release/kaseyas-future-of-it-survey-report-underscores-prioritization-of-ai-and-cybersecurity-as-top-places-for-investment/): Miami, FL – July 10, 2024 - Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, released its 2024 Future of IT - [Kaseya Launches TruPeer EMERGE to help smaller-sized MSPs maximize their growth](https://www.kaseya.com/press-release/kaseya-launches-trupeer-emerge-to-help-smaller-sized-mps-maximize-their-growth/): The new offering is purpose-built for emerging MSPS with 1-5 employees - [Kaseya DattoCon Europe Brings Kaseya 365 and Other Exciting Offerings to EMEA Customers](https://www.kaseya.com/press-release/kaseya-dattocon-europe-brings-kaseya-365-and-other-exciting-offerings-to-emea-customers/): This year’s event promises an exhilarating three days in Dublin – with sessions on automating common practices to transform MSP businesses and much more! - [Kaseya Strengthens Global Presence With New Leadership Team in Europe and Asia-Pacific](https://www.kaseya.com/press-release/kaseya-strengthens-global-presence-with-new-leadership-team-in-europe-and-asia-pacific/): Dermot McCann Named Executive Vice President and General Manager for EMEA and Daniel Garcia Promoted to Vice President and General Manager for APAC - [Sun Sentinel Names Kaseya a Winner of the South Florida Top Workplaces 2024 Award](https://www.kaseya.com/press-release/sun-sentinel-names-kaseya-a-winner-of-the-south-florida-top-workplaces-2024-award/): Miami, Florida, May 28, 2024 - Kaseya has been awarded a Top Workplaces 2024 honor by South Florida's Top Workplaces. This list is based solely on - [Kaseya Names Ryan Courson Chief Operating Officer and Chief Financial Officer](https://www.kaseya.com/press-release/kaseya-names-ryan-courson-chief-operating-officer-and-chief-financial-officer/): Global Provider of AI-Powered Cybersecurity and IT Management Adds Seasoned Executive to Leadership Team - [Kaseya Introduces Revolutionary New Offering, Kaseya 365, Changing the Economics of the MSP Industry Forever](https://www.kaseya.com/press-release/kaseya-introduces-revolutionary-new-offering-kaseya-365-changing-the-economics-of-the-msp-industry-forever/): Groundbreaking new offering, and Kaseya’s Partner First Program, launched at Kaseya’s Connect Global conference - [Kaseya’s 2024 MSP Benchmark Report Finds that Cybersecurity is a Top Revenue Driver for Three Quarters of Managed Service Providers](https://www.kaseya.com/press-release/kaseyas-2024-msp-benchmark-report-finds-that-cybersecurity-is-a-top-revenue-driver-for-three-quarters-of-managed-service-providers/): The MSP Benchmark Report explores how cybersecurity, AI and automation are impacting IT professional’s workflow, work-life balance and hiring trends in a highly competitive market - [Kaseya Kicks Off Three Exciting Days in Sydney for Kaseya DattoCon APAC](https://www.kaseya.com/press-release/kaseya-kicks-off-three-exciting-days-in-sydney-for-kaseya-dattocon-apac/): The event promises exciting product updates, training, networking and more – all designed to make MSPs more successful. - [The Power of the Managed Service Provider: New Report from Kaseya Explores the Challenges and Opportunities for IT Professionals](https://www.kaseya.com/press-release/the-power-of-the-managed-service-provider-new-report-from-kaseya-explores-the-challenges-and-opportunities-for-it-professionals/): Datto’s Global State of the MSP: Trends and Forecasts for 2024 underscores the importance of customer experience in a highly competitive market - [Kaseya Announces New Offerings, Special Recognitions](https://www.kaseya.com/press-release/kaseya-announces-new-offerings-special-recognitions/): Kaseya Help Desk Services “Takes on” Tickets, Powered Services Pro Launches Marketing Blueprint, and Vonahi Security Scores 9 Badges for vPenTest - [Kaseya Takes Over Miami as it Welcomes Customers to its Home for Kaseya DattoCon](https://www.kaseya.com/press-release/kaseya-takes-over-miami-as-it-welcomes-customers-to-its-home-for-kaseya-dattocon/): The sold-out event promises three days of exciting product updates, networking, and more – all designedto make MSPs more successful. - [Kaseya Addresses Tech Skills Gaps with New Online Certification Course](https://www.kaseya.com/press-release/kaseya-addresses-tech-skills-gaps-with-new-online-certification-course/): Students gain qualifications they need to get hard-to-fill tech jobs. - [Kaseya Extends Increased Capabilities to Partners in the APAC Region](https://www.kaseya.com/press-release/kaseya-extends-increased-capabilities-to-partners-in-the-apac-region/): Kaseya launches ConnectBooster, Datto Networking and Unitrends Endpoint Backup in Australia - [Kaseya Unveils Product Innovations at Kaseya DattoCon Europe](https://www.kaseya.com/press-release/kaseya-unveils-product-innovations-at-kaseya-dattocon-europe/): Combining the best of Kaseya Connect and DattoCon, the first joint event since the acquisition of Datto will showcase technical insights, solutions updates and growth strategies with the European IT community - [Kaseya’s 2023 IT Operations Report Reveals Economic Uncertainty Driving Business for MSPs](https://www.kaseya.com/press-release/kaseyas-2023-it-operations-report-reveals-economic-uncertainty-driving-business-for-msps/): Annual Survey Finds More Services Being Outsourced to MSPs With Resources Going Towards Automation, Integrations and Cybersecurity - [Kaseya Unveils IT Complete 2.0 at Kaseya Connect Global](https://www.kaseya.com/press-release/kaseya-unveils-it-complete-2-0-at-kaseya-connect-global/): Industry-Leading Event Promises 4 Days of Certifications, Product Updates and More – All Designed to Make IT Professionals More Successful - [Kaseya’s 2023 MSP Benchmark Report Finds that Automation, Cybersecurity and Integration Top the List of Priorities for MSPs](https://www.kaseya.com/press-release/2023-kaseya-msp-benchmark-report/): Acquiring new customers amidst growing competition and dealing with sophisticated security threats cited as their greatest challenges - [Kaseya’s APAC Team Reveals Winners of 2022 MSP of the Year Awards](https://www.kaseya.com/press-release/kaseyas-apac-team-reveals-winners-of-2022-msp-of-the-year-awards/): Local MSPs recognised for their outstanding work - [Fred Voccola Is Named a Channel Futures 2023 Channel Influencer of the Year by Channel Futures](https://www.kaseya.com/press-release/fred-voccola-is-named-a-channel-futures-2023-channel-influencer-of-the-year-by-channel-futures/): PHOENIX — Feb. 21, 2023 — Fred Voccola, CEO of Kaseya, has been named one of two Channel Influencers of the Year for 2023 by Channel Futures. He shares - [Kaseya Reaffirms Commitment to Channel Partners by Expanding its Global Partner Program](https://www.kaseya.com/press-release/kaseya-reaffirms-commitment-to-channel-partners-by-expanding-its-global-partner-program/): Company increases program resources by 300 percent, grows team to more than 60 - [Datto Unveils Next-Generation Cloud-Managed Ethernet Switches and Secure Remote Access Solutions for MSP and SMB Markets](https://www.kaseya.com/press-release/datto-unveils-next-generation-cloud-managed-ethernet-switches-and-secure-remote-access-solutions-for-msp-and-smb-markets/): Available Now, New Family Line of Cloud-Managed Switches Complements Datto Wi-Fi Access Points and Integrated Secure Routers; Provides Unparalleled Reliability, Affordability and Ease of-Use - [Datto’s Annual State of Ransomware Report Reveals SMBs are Taking Cybersecurity More Seriously](https://www.kaseya.com/press-release/dattos-annual-state-of-ransomware-report-reveals-smbs-are-taking-cybersecurity-more-seriously/): SMBs are investing in protection with network and cloud security topping the list. - [Kaseya Unveils Its Major Event Line-Up for 2023](https://www.kaseya.com/press-release/kaseya-unveils-its-major-event-line-up-for-2023/): Kaseya Unveils Its Major Event Line-Up for 2023 - [Return of the Schnizz! Sarah Robb O’Hagan to Headline TruMethods 2023 Schnizzfest](https://www.kaseya.com/press-release/return-of-the-schnizz-sarah-robb-ohagan-to-headline-trumethods-2023-schnizzfest/): Kaseya announces the return of the much anticipated TruMethods 2023 Schnizzfest at the Hyatt Regency Phoenix. - [Datto EDR Streamlines Endpoint Security by Catching the Threats That Matter Most](https://www.kaseya.com/press-release/datto-edr-streamlines-endpoint-security-by-catching-the-threats-that-matter-most/): November 15, 2022 - Norwalk. Datto introduces Datto EDR. Developed to provide highly effective endpoint detection and response capabilities. - [Datto Global State of the MSP Report Reveals Biggest Challenges Facing MSPs](https://www.kaseya.com/press-release/datto-global-state-of-the-msp-report-reveals-biggest-challenges-facing-msps/): October 31, 2022 - MIAMI, FL. Kaseya released its Datto Global State of the MSP Report, surveying 1,800 MSPs worldwide about their challenges. - [Kaseya Makes Billing Painless for its MSP Customers Through ConnectBooster Integration](https://www.kaseya.com/press-release/kaseya-makes-billing-painless-for-its-msp-customers-through-connectbooster-integration/): Kaseya announces integration of ConnectBooster, the channel’s leader in account receivables automation and secure payment solutions. - [Connect IT Europe Kicks Off in Amsterdam with Product Announcements, Compelling Speakers Focused on Helping IT Professionals Boost Their Business](https://www.kaseya.com/press-release/connect-it-europe-kicks-off-in-amsterdam-with-product-announcements-compelling-speakers-focused-on-helping-it-professionals-boost-their-business/): September 14 - Amsterdam. Kaseya’s much-anticipated three-day event will be filled with IT industry expertise, fun, and inspiration. - [DattoCon22 Returns In-Person to Washington, D.C. With Over 2,500 Attendees Expected](https://www.kaseya.com/press-release/dattocon22-returns-in-person-to-washington-d-c-with-over-2500-attendees-expected/): Kaseya reopens DattoCon following a three-year pandemic-induced hiatus, with an attendance of over 2500... - [Kaseya Takes Home 10 ChannelPro Network Readers’ Choice Awards](https://www.kaseya.com/press-release/kaseya-takes-home-10-channelpro-network-readers-choice-awards/): Kaseya, along with recently acquired Datto, were honored with a combined total of 10 ChannelPro Network Readers’ Choice Awards. - [Kaseya’s Dan Tomaszewski Promoted to Executive Vice President of the Channel](https://www.kaseya.com/press-release/kaseyas-dan-tomaszewski-promoted-to-executive-vice-president-of-the-channel/): Kaseya has announced today that Dan Tomaszewski has been promoted to Executive Vice President of the Channel. - [250 New Jobs to be Created as Kaseya Chooses Dundalk for its New Centre of Excellence](https://www.kaseya.com/press-release/250-new-jobs-to-be-created-as-kaseya-chooses-dundalk-centre-of-excellence/): Dundalk, Ireland - July 26, 2022. New roles at company’s second Irish site will focus on engineering, technical support and inside sales - [Kaseya’s Annual IT Operations Report Reveals IT Professionals are Focused on Security and Integration](https://www.kaseya.com/press-release/kaseyas-annual-it-operations-report-reveals/): Cybersecurity and data protection, inadequate IT budgets and outdated legacy systems top the list of this year’s challenges identified in the company’s eighth benchmark survey - [Connect IT Asia-Pacific 2022 Promises Can’t-Miss Sessions and New Product Innovations Designed to Help IT Professionals Supercharge Their Businesses](https://www.kaseya.com/press-release/connect-it-asia-pacific-2022/): July 7, 2022 - Sydney, Australia. Kaseya celebrates the return of its Asia-Pacific conference with MSP and SMB communities from all over Oceania and Asia. - [Kaseya's Sepedeh Tofigh Recognized With South Florida Business Journal's 40 Under 40 Award](https://www.kaseya.com/press-release/south-florida-business-journals-40-under-40-award/): Sepedeh “Sepi” Tofigh, Chief Legal and Human Resources Officer, has been selected as a 40 Under 40 recipient by the South Florida Business Journal, a publication covering the South Florida business community. - [Kaseya Closes Acquisition of Datto with Promise to Boost Innovation and Lower Prices](https://www.kaseya.com/press-release/kaseya-closes-acquisition-of-datto/): Significant workflow integrations and product investment planned to augment IT Complete platform - [Connect IT Global 2022 Kicks Off with Can’t-Miss Sessions and New Product Innovations Designed to Help IT Professionals Supercharge Their Businesses](https://www.kaseya.com/press-release/connect-it-global-2022-kicks-off/): From Terry Bradshaw and Frank Abagnale to Robin Robins, Connect IT Global celebrates 15 years of bringing the best of the channel under one roof for four days filled with industry insights and fun - [Connect IT Asia-Pacific Announces Exciting Speaker Line-Up and Can’t-Miss Sessions that Will Empower IT Professionals to Achieve Even Greater Success](https://www.kaseya.com/press-release/connect-it-asia-pacific-announces-exciting-speaker-line-up/): May 11, 2022 - Sydney. Connect IT brings inspirational talks from Paralympian Matt Formston, business leader Scotty Schindler and more... - [Kaseya Named One of the Best Places to Work in South Florida by the Sun Sentinel](https://www.kaseya.com/press-release/kaseya-named-one-of-the-best-places-to-work-in-south-florida-by-the-sun-sentinel/): The list is based on employee feedback gathered through third-party survey administered by employee engagement technology partner Energage LLC - [Kaseya Expands its Global Footprint With New Office in Poland](https://www.kaseya.com/press-release/kaseya-expands-its-global-footprint-with-new-office-in-poland/): Kaseya announced today they are expanding their European presence with the launch of an office in Kraków, Poland. - [Kaseya’s GlueX is Back Live and In Person and Now in Miami Beach](https://www.kaseya.com/press-release/kaseyas-gluex-is-back-live-and-in-person-and-now-in-miami-beach/): Conference comeback slated for the Magic City with Actor and Comedian Jason Alexander and Reggie Fils-Aimé, former Nintendo North America President and COO, headlining the must-attend event - [Kaseya’s Latest Innovation Cycle Provides Enhanced Automation, Security and Compliance Capabilities to Help MSPs and SMBs Thrive in The Evolving Tech Landscape](https://www.kaseya.com/press-release/kaseyas-latest-innovation-cycle-provides-enhanced-automation-security-and-compliance-capabilities-to-help-msps-and-smbs-thrive-in-the-evolving-tech-landscape/): Kaseya announces a strong first quarter, including new enhancements to its IT Complete suite of solutions to support IT professionals. - [Kaseya Partners With Florida International University to Launch Tech Workforce Pipeline](https://www.kaseya.com/press-release/kaseya-partners-with-florida-international-university-to-launch-tech-workforce-pipeline/): Kaseya announces teaming up with Florida International University to create a workforce pipeline that trains students for jobs in technology. - [Datto to be Acquired by Kaseya for $6.2 Billion, with Funding Led by Insight Partners](https://www.kaseya.com/press-release/kaseya-acquires-datto/): Kaseya have entered into a definitive agreement to acquire Datto, global provider of security and cloud-based software solutions purpose-built for MSPs. - [Kaseya Continues Investment in the APAC Region Announcing New Partnership with Macquarie Cloud Services to Support Continued Growth](https://www.kaseya.com/press-release/kaseya-continues-investment-in-the-apac-region-announcing-new-partnership-with-macquarie-cloud-services-to-support-continued-growth/): Kaseya has announced its partnership with Macquarie Cloud Services, Australia’s most recommended cloud hosting provider. - [Kaseya’s Tracy Hernandez Named Among the Top 25 Sales Executives of 2022 by The Software Report](https://www.kaseya.com/press-release/kaseyas-tracy-hernandez-named-among-the-top-25-sales-executives-of-2022-by-the-software-report/): The award recognizes Tracy’s success developing and deploying effective sales strategies while leading high-performing teams. - [Connect IT APAC Returns In Person to Sydney With Pro Surfer Layne Beachley as Keynote Speaker](https://www.kaseya.com/press-release/connect-it-apac-returns-in-person-to-sydney-with-pro-surfer-layne-beachley-as-keynote-speaker/): March 28, 2022 - Sydney, Australia. Kaseya announced today that Sydney is back in business! After a two-year hiatus due to the pandemic. - [Connect IT Global is Jam-Packed with Workshops and Certifications to Take Your IT Knowledge to the Next Level](https://www.kaseya.com/press-release/connect-it-global-is-jam-packed-with-workshops-and-certifications-to-take-your-it-knowledge-to-the-next-level/): March 25, 2022 – Miami. Connect IT attendees have access to thousands of dollars worth of in-depth training and certifications from industry leaders. - [Connect IT – the #1 European IT Event of the Year – Returns to Amsterdam](https://www.kaseya.com/press-release/connect-it-the-1-european-it-event-of-the-year-returns-to-amsterdam/): March 23, 2022 - Dublin. After two long-awaited years, the conference is back with speakers Kevin Gaskell and Dex Hunter-Torricke and much more. - [Kaseya’s Powered Services Pro Supercharges MSP Sales and Marketing Efforts](https://www.kaseya.com/press-release/kaseyas-powered-services-pro-supercharges-msp-sales-and-marketing-efforts/): Kaseya, leading provider of unified IT management and security software, announces significant upgrades to Powered Services Pro. - [Kaseya CISO and Former FBI Agent Jason Manar Among Featured Speakers at “All 4 One” Virtual Cybersecurity Panel](https://www.kaseya.com/press-release/kaseya-ciso-and-former-fbi-agent-jason-manar-among-featured-speakers-at-all-4-one-virtual-cybersecurity-panel/): Jason Manar joins CISOs from the channel’s four biggest vendors to talk about cybersecurity practices, among four featured panelists. - [IT Professionals Can Ease Compliance Woes with Upgraded Compliance Manager GRC Solution](https://www.kaseya.com/press-release/it-professionals-can-ease-compliance-woes-with-upgraded-compliance-manager-grc-solution/): Kaseya has announced today the launch of IT security assurance and compliance management platform, Compliance Manager GRC. - [Kaseya’s Annual MSP Benchmark Survey Shows Opportunities in Remote Work and Cloud Migration](https://www.kaseya.com/press-release/kaseyas-annual-msp-benchmark-survey-shows-opportunities-in-remote-work-and-cloud-migration/): MSPs see security as both a challenge and an opportunity in 2022, especially as half say that their business is more at risk to cybercrime compared to one year ago. - [Kaseya CEO Fred Voccola Is Named a Channel Futures 2022 Channel Influencer](https://www.kaseya.com/press-release/kaseya-ceo-fred-voccola-is-named-a-channel-futures-2022-channel-influencer/): Kaseya announces that CEO Fred Voccola has been named a 2022 Channel Influencer Award winner by Channel Futures. - [Kaseya Takes Home Gold with Three Cybersecurity Excellence Awards](https://www.kaseya.com/press-release/kaseya-takes-home-gold-with-three-cybersecurity-excellence-awards/): Compliance Manager, Graphus and BullPhish ID recognized as best-of-breed solutions in the prestigious annual awards. - [Kaseya's Adam Larrabee, Amelia Paro and Dan Tomaszewski Receive the Prestigious 2022 CRN Channel Chief Award](https://www.kaseya.com/press-release/kaseyas-adam-larrabee-amelia-paro-and-dan-tomaszewski-receive-the-prestigious-2022-crn-channel-chief-award/): Kaseya has announced that CRN®, a brand of The Channel Company, has named three individuals from Kaseya to its 2022 Channel Chiefs list - [Unitrends Introduces ION Appliances That Provide Powerful Data Protection and Fit in Your Pocket](https://www.kaseya.com/press-release/unitrends-introduces-ion-appliances-that-provide-powerful-data-protection-and-fit-in-your-pocket/): Unitrends announced today the launch of the ION Series of desktop backup appliances and an industry-leading Cyber Assurance Program. - [NFL Legend Terry Bradshaw to Headline Kaseya’s Connect IT Global 2022](https://www.kaseya.com/press-release/nfl-legend-terry-bradshaw-to-headline-kaseyas-connect-it-global-2022/): The channel’s premier event returns to Las Vegas for 15th annual conference featuring speakers Frank Abagnale and MSP Guru Robin Robins. - [Kaseya Looks Back on 2021 as Transformative Year with More IT Complete Enhancements Than Ever Before](https://www.kaseya.com/press-release/kaseya-looks-back-on-2021-as-transformative-year-with-more-it-complete-enhancements-than-ever-before/): From key acquisitions to new regional data centers, the company has continued to put its customers’ needs first—and has seen expansive growth as a result - [Kaseya Invites MSP Community to Participate in its 11th Annual MSP Benchmark Survey](https://www.kaseya.com/press-release/kaseya-invites-msp-community-to-participate-in-its-11th-annual-msp-benchmark-survey/): The survey asks MSPs about their key learnings and business priorities from the past year as well as their thoughts on the year ahead. - [Kaseya Adds New UK GDPR Module to Its Award-Winning Compliance Manager Platform to Simplify Compliance With The UK’s Sweeping Privacy Regulation](https://www.kaseya.com/press-release/kaseya-adds-new-uk-gdpr-module-to-its-award-winning-compliance-manager-platform-to-simplify-compliance-with-the-uks-sweeping-privacy-regulation/): Kaseya announces the launch of the UK GDPR module for Compliance Manager. The award-winning compliance process automation platform. - [Kaseya’s Dana Liedholm Wins Gold Globee® in the 11th Annual 2021 Communications Excellence Awards](https://www.kaseya.com/press-release/kaseyas-dana-liedholm-wins-gold-globee-in-the-11th-annual-2021-communications-excellence-awards/): Kaseya announces today that SVP of Corporate Marketing Dana Liedholm was awarded a Gold Globee® in the 2021 Communications Excellence Awards. - [Kaseya CFO Kathy Wagner Named Among the Top 50 Women Leaders in SaaS](https://www.kaseya.com/press-release/kaseya-cfo-kathy-wagner-named-among-the-top-50-women-leaders-in-saas/): Kaseya CFO, Kathy Wagner, recognized by The Software Report for her ability to lead Kaseya through a period of rapid expansion and transformation. - [Connect IT Global 2021 is Back in Person and Bigger Than Ever](https://www.kaseya.com/press-release/connect-it-global-2021-is-back-in-person-and-bigger-than-ever/): October 19, 2021 - Miami. Kaseya's annual Connect IT Global event kicks off today, taking place at the MGM Grand in Las Vegas and virtually. - [Kaseya Appoints Former FBI Special Agent Jason Manar as Chief Information Security Officer](https://www.kaseya.com/press-release/kaseya-appoints-former-fbi-special-agent-jason-manar-as-chief-information-security-officer/): Kaseya announces hiring Assistant Special Agent in Charge for the FBI, Jason Manar, as Chief Information Security Officer, to solidify Kaseya’s security stance. - [Kaseya’s Latest Innovation Cycle Allows IT Professionals to Better Assess and Manage IT Environments in the New Hybrid Work World](https://www.kaseya.com/press-release/kaseyas-latest-innovation-cycle-allows-it-professionals-to-better-assess-and-manage-it-environments-in-the-new-hybrid-work-world/): Kaseya announces new features and integrations for IT professionals to more effectively manage increasingly complex hybrid work environments. - [O Canada! Kaseya Expands Canadian Presence Through Hiring Push and New Data Centers](https://www.kaseya.com/press-release/o-canada-kaseya-expands-canadian-presence-through-hiring-push-and-new-data-centers/): Kaseya announces its growth plans in Vancouver, with a focus on hiring local tech talent and expanding its current office space downtown. - [Connect IT Global to Feature Business Acceleration, Security Tracks and Technical Certifications](https://www.kaseya.com/press-release/connect-it-global-to-feature-business-acceleration-security-tracks-and-technical-certifications/): September 8, 2021. Headline speakers include Nick Offerman, from NBC’s “Parks & Recreation,” and Kevin Harrington, from “Shark Tank”. - [Kaseya CEO Fred Voccola Selected as a Top 50 SaaS CEO for Second Year in a Row](https://www.kaseya.com/press-release/kaseya-ceo-fred-voccola-selected-as-a-top-50-saas-ceo-for-second-year-in-a-row/): Kaseya CEO, Fred Voccola, recognized by The Software Report for the success of his IT Complete vision for MSPs and SMBs. - [Kaseya Launches Online Collaboration Platform and MSP-Focused Initiatives to Further Empower IT Community](https://www.kaseya.com/press-release/kaseya-launches-online-collaboration-platform-and-msp-focused-initiatives-to-further-empower-it-community/): Channel-centric enhancements include new division for high-growth MSPs and compliance-as-a-service content from Kaseya’s Powered Services platform - [Kaseya’s Highly-Anticipated M&A Summit Helps MSPs Navigate the Evolving Mergers & Acquisitions Landscape](https://www.kaseya.com/press-release/kaseyas-highly-anticipated-ma-summit-helps-msps-navigate-the-evolving-mergers-acquisitions-landscape/): Highlights include actionable advice from seasoned experts, networking opportunities and an MSP Shark Tank - [Kaseya Responds Swiftly to Sophisticated Cyberattack](https://www.kaseya.com/press-release/kaseya-responds-swiftly-to-sophisticated-cyberattack-mitigating-global-disruption-to-customers/): The company’s rapid remediation and mitigation measures saved thousands of SMBs from suffering devastating impacts. - [Kaseya’s Annual IT Operations Report Reveals Security and Automation are Top Priorities for IT Professionals](https://www.kaseya.com/press-release/kaseyas-annual-it-operations-report-reveals-security-and-automation-are-top-priorities-for-it-professionals/): Kaseya has released its 2021 IT Operations Report, surveying 1,000 IT professionals worldwide from April to May 2021 about their top priorities and challenges. - [Kathy Wagner Appointed Chief Financial Officer to Support Kaseya’s Explosive Growth](https://www.kaseya.com/press-release/kathy-wagner-appointed-chief-financial-officer-to-support-kaseyas-explosive-growth/): CFO, Kathy Wagener, stands to support the company’s aggressive growth that includes workforce expansions in Miami, Vancouver and Dublin. - [IT Glue Virtually Showcases New Integrations and Features at GlueX 2021 To Drive Increased Efficiency and Profitability for MSPs](https://www.kaseya.com/press-release/it-glue-virtually-showcases-new-integrations-and-features-at-gluex-2021-to-drive-increased-efficiency-and-profitability-for-msps/): IT Glue’s deep workflow automation and efficiency-boosting updates help MSPs document more seamlessly to meet their clients’ growing IT needs - [IT Glue and TruMethods Join to Become MSP Vendor Powerhouse](https://www.kaseya.com/press-release/it-glue-and-trumethods-join-to-become-msp-vendor-powerhouse/): IT Glue, a Kaseya Brand, announces the acquisition of TruMethods, the MSP industry’s leading business transformation organization. --- ## Case Studies - [Ark ICT Solutions: Built on trust, secured by Kaseya 365 ](https://www.kaseya.com/case-studies/ark-ict-solutions-kaseya-365-ark/): Ark scaled from local IT provider to trusted cybersecurity partner with Kaseya 365. See how they did it. - [Cobalt finds its power stroke with Kaseya 365 Endpoint](https://www.kaseya.com/case-studies/cobalt-msp-finds-power-in-kaseya-365-endpoint/): Discover how Cobalt boosted efficiency, cut costs and empowered their 18-person team to work smarter, respond faster and protect clients with Kaseya 365 Endpoint. - [Nero Consulting: Securing the future through a cybersecurity-first strategy](https://www.kaseya.com/case-studies/nero-consulting-securing-the-future-through-a-cybersecurity-first-strategy/): Nero Consulting, an NYC-based MSSP, relies on Kaseya solutions to employ a security-first approach to its clients' technology needs. - [Stepping Forward Technology's journey from IT provider to trusted partner](https://www.kaseya.com/case-studies/stepping-forward-technology/): Team-focused, client-driven At the heart of Stepping Forward Technology is a simple mantra — when you take care of yourRead... - [Affinity Technology Partners goes from grit to growth](https://www.kaseya.com/case-studies/affinity-technology-partners/): Turning adversity into opportunity In some ways, Sean and Betsy’s story feels like it could come straight out of aRead... - [Bacheler Technologies builds IT success without sacrificing work-life balance](https://www.kaseya.com/case-studies/bacheler-technologies/): A people-first MSP Bacheler Technologies was never just about IT. When Craig Bacheler founded the company in 2008, he envisionedRead... - [Ergon Consulting Group – From Setbacks to Success With Kaseya Innovations](https://www.kaseya.com/case-studies/ergon-consulting-group/): Founded in 2017 by tenured MSP Cary Bradford, Ergon Consulting Group is a Dallas-based managed service provider (MSP) serving a wide range of industries, with a specialization in manufacturing. - [How Tekie Geek Simplified Operations with Kaseya BMS](https://www.kaseya.com/case-studies/tekie-geek-bms/): Discover how Tekie Geek boosted efficiency and streamlined operations by switching to Kaseya BMS, enhancing IT support for SMBs in NY and NJ. - [IT Reinvented: How GoCloud Scaled to the Cloud and Beyond, Powered by Kaseya](https://www.kaseya.com/case-studies/it-reinvented-how-go-cloud-scaled-to-the-cloud-and-beyond-powered-by-kaseya/): Challenges After months of strategic development to expand the company beyond IT sales, GoCloud’s foray into cloud services was initiallyRead... - [From Cyber Warfare to MSP Innovation: Xonicwave’s ProfitFuel Success Story](https://www.kaseya.com/case-studies/from-cyber-warfare-to-msp-innovation-xonicwaves-profitfuel-success-story/): See how Xonicwave, led by a former U.S. Air Force cyber expert, uses ProfitFuel to driveMSP innovation, growth, and client success. Read their story now! - [From Navy Technician to Networking Titan: Cambium Data’s MSP Success Story](https://www.kaseya.com/case-studies/cambium-datas-msp-success-story/): Explore how Cambium Data transformed its IT and security operations using Kaseya's IT Complete, leveraging solutions such as Datto RMM and Autotask to achieve growth and cost savings. - [CST Group Leverages Advanced Automation of VSA 10 to Streamline Workflows Cost-Effectively](https://www.kaseya.com/case-studies/cst-group-automation-vsa10-streamlines-workflows/): Discover how CST Group revolutionized its workflows with VSA 10 automation, enhancing efficiency and cost-effectiveness. Read the case study now. - [Impulse Data Improves Operational Efficiency and Boosts Sales with Kaseya Quote Manager](https://www.kaseya.com/case-studies/impulse-data-efficiency-and-sales-quote-manager/): Discover how Impulse Data transformed quoting and sales with Kaseya Quote Manager, leading to increased efficiency, accuracy, and client satisfaction. - [Systemhaus Leverages Kaseya Solutions to Deliver Superior IT and Security Services](https://www.kaseya.com/case-studies/systemhaus-excel-at-it-service-with-kaseya/): Explore how Systemhaus achieves IT and security excellence with Kaseya. Discover their secret for delivering top-tier services & exceeding client expectations. - [Hope Church Uses VSA to Boost Efficiency on a Budget](https://www.kaseya.com/case-studies/hope-church-boosts-efficiency-on-a-budget-with-vsa/): Discover how Hope Church optimized efficiency on a budget with Kaseya solutions. A compelling case study on non-profit IT success. - [Sephno Systems Leverages the Kaseya IT Complete Platform to Unlock Business Growth and Success in the Cybersecurity Space](https://www.kaseya.com/case-studies/sephno-systems-kaseya-cybersecurity-success-story/): Discover how Sephno Systems leveraged Kaseya IT Complete to boost growth, enhance cybersecurity, and achieve SOC II compliance. Read their success story now! - [Solulan Leverages Kaseya’s Security and IT Operations Management Solution to Achieve Growth, Efficiency and Competitive Edge](https://www.kaseya.com/case-studies/blue-diamond-datto-customer-solulan-soars/): Discover how Solulan, a top Canadian MSP, boosted its cybersecurity and expanded operations with Kaseya's solutions and the Kaseya-Datto Partner Program! - [Crystal Mountain Unlocks Operational Efficiency and Optimizes Workload Affordably With Kaseya NOC Services](https://www.kaseya.com/case-studies/cost-savings-with-kaseya-noc-services/): Crystal Mountain Unlocks Operational Efficiency and Optimizes Workload Affordably With Kaseya NOC Services - [Logically Leverages Kaseya’s ProfitFuel Program to Enhance M&A Success With Exponential Cost Savings](https://www.kaseya.com/case-studies/cost-savings-with-it-complete-platform/): Logically streamlined their tool sets and cut costs by more than 50% with Kaseya's integrated tech stack. Read on to discover the company's journey with Kaseya. - [E&E Tech — Customer Testimonial](https://www.kaseya.com/case-studies/customer-testimonial-ee-tech/): Edward Eadeh, CEO of E&E Tech, talks about using VSA to manage 500 endpoints with incredible efficiency and to improve processes that saved him a ton of time. - [Coastal Computer Consulting Achieves Digital Transformation With Kaseya NOC Services](https://www.kaseya.com/case-studies/kaseya-noc-services/): Find out how Coastal Computer Consulting leveraged Kaseya NOC services to scale faster, boost technician productivity and do more with less. - [GoCloud Intelligently Outsources L1 and L2 Tickets to Improve Profits and Service Delivery](https://www.kaseya.com/case-studies/gocloud-outsources-to-kaseya-help-desk-service/): Two River has transformed into a market-leading technology ally for some of the area’s most forward-thinking businesses. - [Credo Technology Leverages Kaseya's Seamless Workflow Integration](https://www.kaseya.com/case-studies/credo-technology-leverages-kaseya-integration/): Read the case study to know how Credo Technology leveraged the integration between VSA, BMS, and IT Glue to boost efficiency and enhance service delivery. - [Tech Stack that Works for ReachOut, Not the Other Way Around](https://www.kaseya.com/case-studies/tech-stack-that-works-for-reachout-not-the-other-way-around/): Want to know how the IT team at ReachOut automated their work to give their clients a “holy sh*t” experience? Read the case study now! - [DTS IT Services Leverages BMS to Achieve Greater Efficiency and Scalability](https://www.kaseya.com/case-studies/dts-it-services-leverages-bms-to-achieve-greater-efficiency-and-scalability/): Want to know how the IT team at DTS IT Services onboarded new customers in under 10 minutes? Read the case study to find out how! - [Staples-Motley Leads IT in Rural Minnesota With Kaseya VSA](https://www.kaseya.com/case-studies/staples-motley-leads-it-with-kaseya-vs/): Want to know how the IT team at Staples-Motley consolidated billing to save more than 50 hours per month? Read the case study now! - [PDS Networking: Bringing Organization to Chaos](https://www.kaseya.com/case-studies/pds-networking/): Learn how expanding on Kaseya's suite of products has taking PDS Networking to new heights and growth. - [Corporate Technologies Group + Kaseya: Where Trust Meets Security](https://www.kaseya.com/case-studies/corporate-tech-kaseya-where-trust-meets-security/): Learn how Kaseya's preparedness to respond quickly and responsibly in the event of an emergency helped MSPs provide exception service to their clients. - [Transform your IT with Kaseya IT Complete – SRKK Case Study](https://www.kaseya.com/case-studies/transform-your-it-with-kaseya-it-complete-srkk-case-study/): MSPs that focus on delivering exceptional IT services need innovative enterprise software solutions that can streamline the processes and make the job easier for IT professionals. Kaseya IT complete is one such solution that offers a comprehensive suite of products to manage IT operations more efficiently. - [Connect IT Helps MSPs Identify High-Potential Partnerships](https://www.kaseya.com/case-studies/connect-it-helps-msps-identify-high-potential-partnerships/): CMI Managing Director Ken Roulston talks about how being a part of the Kaseya family has helped the organization look for additional acquisition targets. He explains about the importance of Connect IT Europe for companies in the MSP arena in identifying possible partnerships. - [BMS and Integrated Workflows with VSA and IT Glue](https://www.kaseya.com/case-studies/bms-and-integrated-workflows-with-vsa-and-it-glue/): MERIT Solutions is a proud user of Kaseya solutions. The company uses all major Kaseya solutions including VSA, BMS, IT Glue, RapidFire Tools and ID Agent. - [Achievement First Public Charter Schools](https://www.kaseya.com/case-studies/achievement-first-public-charter-schools/): Achievement First is a network of nonprofit, high-performing, college-preparatory, K-12 public charter schools in Connecticut, New York, and Rhode Island.... - [Nero Consulting Replaces NinjaRMM With Kaseya VSA](https://www.kaseya.com/case-studies/nero-consulting-replaces-ninjarmm-with-kaseya-vsa/): Nero Consulting used Kaseya VSA, they'd automate and streamline their internal IT processes and offer IT auditing services to their clients. - [Circle Computer Resources Replaces SolarWinds N-central With Kaseya VSA](https://www.kaseya.com/case-studies/circle-computer-resources-replaces-solarwinds-n-central-with-kaseya-vsa/): It wasn’t long before Circle Computer Resources (CCR), an IT services provider, realized that SolarWinds N-central was not a suitable solution - [Staff of 6 Leverages Kaseya’s Integrated Platform to Service 1100 Endpoints](https://www.kaseya.com/case-studies/staff-of-6-leverages-kaseyas-integrated-platform-to-service-1100-endpoints/): Larry Taylor, Senior Network Engineer for Whitfield County talks about how Kaseya has helped his small staff of 6 efficiently provide 24/7 support. - [The All-New Kaseya Fusion Mobile App Is Here!](https://www.kaseya.com/case-studies/the-all-new-kaseya-fusion-mobile-app-is-here/): Before using the Kaseya Fusion Mobile App, MeritSolutions needed a strategic and trustworthy solution partner. - [Kaseya IT Complete is the New One-stop-shop for Method Group's IT Needs](https://www.kaseya.com/case-studies/kaseya-it-complete-is-the-new-one-stop-shop-for-method-groups-it-needs/): Method Group, an IT services provider based in the New York metropolitan area, provides efficient IT services to its organization and its clients using Kaseya IT Complete. - [Method Group Improves Service Delivery with Kaseya IT Complete](https://www.kaseya.com/case-studies/method-group-improves-service-delivery-with-kaseya-it-complete/): With help from VSA by Kaseya, Community West Credit Union can monitor all of these devices remotely. The Live Connect feature is also used by the employees to pull user names of the computers. - [Jacobs Engineering Group Leverages Kaseya VSA to Automate IT Management](https://www.kaseya.com/case-studies/jacobs-engineering-group-leverages-kaseya-vsa-to-automate-it-management/): "With Kaseya VSA, now the team can automate software management, including patching, and auto-remediate issues with the use of scripts". - [Automation comes easy with VSA by Kaseya](https://www.kaseya.com/case-studies/automation-comes-easy-with-vsa-by-kaseya/): Listen to Billy Price, Systems Administrator at Airrosti, as he explains how Kaseya enables Airrosti to resolve end-user problems remotely within minutes. - [J&B Technologies continues to deliver more with VSA by Kaseya](https://www.kaseya.com/case-studies/jb-technologies-continues-to-deliver-more-with-vsa-by-kaseya/): Listen to Billy Price, Systems Administrator at Airrosti, as he explains how Kaseya enables Airrosti to resolve end-user problems remotely within minutes. - [Kaseya sets the wheel in motion for Data-Tech](https://www.kaseya.com/case-studies/kaseya-sets-the-wheel-in-motion-for-data-tech/): Listen to Billy Price, Systems Administrator at Airrosti, as he explains how Kaseya enables Airrosti to resolve end-user problems remotely within minutes. - [Kaseya Helps CMI Get the Most from its IT Complete Infrastructure Investment](https://www.kaseya.com/case-studies/kaseya-helps-cmi-get-the-most-from-its-it-complete-infrastructure-investment/): “We have seen significant growth since 2009, taking our turnover from less than £2 million to more than £5 million and expanding our employee base..." - [CHR Solutions Looks to VSA by Kaseya to Transform Challenges into Opportunities](https://www.kaseya.com/case-studies/chr-solutions-looks-to-vsa-by-kaseya-to-transform-challenges-into-opportunities/): Listen to Billy Price, Systems Administrator at Airrosti, as he explains how Kaseya enables Airrosti to resolve end-user problems remotely within minutes. - [Baroan Technology Replaces StorageCraft and Veeam with KUB by Kaseya](https://www.kaseya.com/case-studies/baroan-technology-replaces-storagecraft-and-veeam-with-kub-by-kaseya/): “We looked at the new unified backup from Kaseya and found that it did everything that we needed,” - Glenn Barnas, NOC manager for Baroan. - [Healthcare Rehab Center Airrosti](https://www.kaseya.com/case-studies/healthcare-rehab-center-airrosti/): Listen to Billy Price, Systems Administrator at Airrosti, as he explains how Kaseya enables Airrosti to resolve end-user problems remotely within minutes. - [Touch ‘n Go uses VSA to Support Millions of ePayments](https://www.kaseya.com/case-studies/touch-n-go-uses-vsa-to-support-millions-of-epayments/): Touch ‘n Go is the largest epayments company in Malaysia – driving all the payments for the country’s highway system. Its 200-plus endpoint systems must be up and running to process 7 million transactions per day and 800 vehicles per hour. - [MOQ digital delivers innovative, reliable solutions with Kaseya IT Complete](https://www.kaseya.com/case-studies/moq-digital-delivers-innovative-reliable-solutions-with-kaseya-it-complete/): Traverse by Kaseya combined with VSA empowered MOQ digital to scale and support the unique client requirements and pitch for new services they never knew they could. - [Remote Management in VSA by Kaseya Saves Community West Credit Union Time & Money](https://www.kaseya.com/case-studies/remote-management-in-vsa-by-kaseya-saves-community-west-credit-union-time-money/): With help from VSA by Kaseya, Community West Credit Union can monitor all of these devices remotely. The Live Connect feature is also used by the employees to pull user names of the computers. - [Electronic Payments Provider Touch 'n Go Automates Processes with VSA by Kaseya](https://www.kaseya.com/case-studies/electronic-payments-provider-touch-n-go-automates-processes-with-vsa-by-kaseya/): As Malaysia-based Touch ‘n Go ventures into new business areas, VSA by Kaseya enables remote troubleshooting of issues with the POS machines. - [Dynamic Computing Unlocks the Power of IT Complete](https://www.kaseya.com/case-studies/dynamic-computing-unlocks-the-power-of-it-complete/): Watch how turning to Kaseya has enabled Dynamic Computing to transform its business and the services it provides to its customers. - [IT Complete: Deep integrations and automation make it a no-brainer](https://www.kaseya.com/case-studies/it-complete-deep-integrations-and-automation-make-it-a-no-brainer/): Poweron Technology Services, Anthony Brown, explains the power behind Kaseya’s IT Complete platform and the single pane of glass to help his MSP be more efficient, more effective and improve service delivery. Learn More. - [One-Man MSP Separates from the Pack with IT Complete Platform](https://www.kaseya.com/case-studies/one-man-msp-separates-from-the-pack-with-it-complete-platform/): Read how Vivonet assured the availability and performance of their POS terminals by using Kaseya's remote system management solutions, with guaranteed compliance. - [Kaseya Helps Vivonet Provide Quality Service to Customer Service Experts](https://www.kaseya.com/case-studies/kaseya-helps-vivonet-provide-quality-service-to-customer-service-experts/): Read how Vivonet assured the availability and performance of their POS terminals by using Kaseya's remote system management solutions, with guaranteed compliance. - [Kaseya VSA and BMS Make Impossible IT Jobs Possible](https://www.kaseya.com/case-studies/kaseya-vsa-and-bms-make-impossible-it-jobs-possible/): Working with Kaseya and partner, NMI, helped CARD MRI move from approaching IT reactively toward being innovative. Learn more... - [Ease Technologies Drives Security as a Service to Recurring Revenue Riches](https://www.kaseya.com/case-studies/ease-technologies-drives-security-as-a-service-to-recurring-revenue-riches/): Ease Technologies, which has been in the managed services business for over 25 years, is on board with 2FA, and is adopting AuthAnvil Security as a Service (SECaaS) by Kaseya. Learn more. - [Methodist Healthcare Ministries Stays HIPAA Compliant with Help from VSA by Kaseya](https://www.kaseya.com/case-studies/methodist-healthcare-ministries-stays-hipaa-compliant-with-help-from-vsa-by-kaseya/): VSA helps MHM achieve very worthy goals. “We use the profits to set up clinics for underserved and underprivileged people without Medicaid or Medicare insurance..." - [How Switching to Kaseya Improved Efficiency and Security for simpleroute](https://www.kaseya.com/case-studies/how-switching-to-kaseya-improved-efficiency-and-security-for-simpleroute/): simpleroute, a managed service provider in Vermont, was founded with the goal to provide local-area businesses with efficient IT solutions and the best, most transparent customer experience possible. See how the move to the IT Complete platform provided simpleroute with the solutions needed to succeed. - [UK MSP Pisys.net Finds RMM Sweet Spot with VSA by Kaseya](https://www.kaseya.com/case-studies/uk-msp-pisys-net-finds-rmm-sweet-spot-with-vsa-by-kaseya/): See how VSA hits the sweet spot with Pisys.net by relieving pressure on in-house engineers, quietly pushing out updates to thousands of endpoints with minimal end-user disruption, and more. - [MSP in a Box Ditches ConnectWise - Switches to BMS by Kaseya](https://www.kaseya.com/case-studies/msp-in-a-box-ditches-connectwise-switches-to-bms-by-kaseya/): The 20, an MSP group, the company that acts as an MSP in a box, and the many MSP partners that form The 20 looked to BMS as its PSA solution. - [School Choice International Learns that Business Management Can Be Simple with Vorex](https://www.kaseya.com/case-studies/school-choice-international-learns-that-business-management-can-be-simple-with-vorex/): For School Choice, Vorex has not only been a step up from all previous tools used, but also a great enhancement to all facets of the business. Learn more... - [MSP Spectrum Data Networks Turbo Charges Services with VSA, BMS Combo](https://www.kaseya.com/case-studies/msp-spectrum-data-networks-turbo-charges-services-with-vsa-bms-combo/): As an MSP startup in a competitive market, Spectrum Data Networks did not want to invest in unproven technologies. Instead, the service provider chose the familiar BMS and VSA solutions from Kaseya and now uses them together to drive core services. - [BMS Helps Preeminent MSP, The 20, Integrate Tools to Create Mature MSPs](https://www.kaseya.com/case-studies/bms-helps-preeminent-msp-the-20-integrate-tools-to-create-mature-msps/): After struggling with ConnectWise Manage’s sluggish, single instance, The 20 needed a PSA solution that better aligned with its innovative business model to help MSPs reach their ultimate growth potential. Learn more. - [Leading MSP Dataprise Makes 'Automation Magic' with VSA by Kaseya](https://www.kaseya.com/case-studies/leading-msp-dataprise-makes-automation-magic-with-vsa-by-kaseya/): Information technology is one of, if not the largest, growing industries in the entire world. As demand for IT increases, so too has the industry for those that provide it. - [Galaxy Theatres Says Goodbye to Break/Fix and Hello to Automation and Cloud Backup, Keeping Staff and Moviegoers Smiling](https://www.kaseya.com/case-studies/galaxy-theatres-says-goodbye-to-break-fix-and-hello-to-automation-and-cloud-backup-keeping-staff-and-moviegoers-smiling/): Moviegoers have high expectations when they go to the theater, which means IT systems must always be up and running. The historical break/fix environment at Galaxy Theatres was unsustainable for the company’s 12 theaters across four states, and could not support the company’s plan for continued growth and expansion. - [VSA Automation Helps Baroan Technologies Dramatically Reduce Alerts and Time Spent on Tickets; Shares Knowledge with Community through Kaseya Automation Exchange](https://www.kaseya.com/case-studies/vsa-automation-helps-baroan-technologies-dramatically-reduce-alerts-and-time-spent-on-tickets-shares-knowledge-with-community-through-kaseya-automation-exchange/): The inundation of alerts and false positives at Baroan Technologies had reached a critical maximum. Recognizing the need for change, the MSP leveraged VSA’s powerful automation scripting to help alleviate some of this burden by, for example, suppressing certain alerts. - [Kaseya IT Complete Platform Serves as the Backbone to Emerging IT’s Service Delivery and Business Growth](https://www.kaseya.com/case-studies/kaseya-it-complete-platform-serves-as-the-backbone-to-emerging-its-service-delivery-and-business-growth/): With the combined power of VSA and AuthAnvil, Emerging IT continues to grow its business but maintain its agility in order to help customers address their most pressing IT management and security needs. - [Compliance, Automation Draw TechBldrs Back to Kaseya](https://www.kaseya.com/case-studies/compliance-automation-draw-techbldrs-back-to-kaseya/): LabTech’s inability to address TechBldrs’ compliance, automation, and troubleshooting needs left the MSP to like in the current version of VSA by Kaseya. Learn more. - [Top Australian MSP Drives Growth, Customer Satisfaction through VSA](https://www.kaseya.com/case-studies/top-australian-msp-drives-growth-customer-satisfaction-through-vsa/): Learn how Emerging IT became more efficient in rolling out antivirus software, automating patching to secure client machines, and providing core IT services. - [St. Joseph’s University Tackles Higher Ed Challenges, including BYOD and security, with VSA](https://www.kaseya.com/case-studies/st-josephs-university-tackles-higher-ed-challenges-including-byod-and-security-with-vsa/): With VSA, St. Joseph’s University found a centralized, sustainable platform to easily scale and effectively support student and faculty IT needs. Know more. - [Critical Healthcare Services Reach Underserved Communities across the San Antonio area with Help from VSA](https://www.kaseya.com/case-studies/critical-healthcare-services-reach-underserved-communities-across-the-san-antonio-area-with-help-from-vsa/): Single Pane of Glass in VSA, BMS Provides Spectrum Data Networks with Clear View of Customer Needs - [Dataprise Takes Managed Services to the Next Level with Kaseya](https://www.kaseya.com/case-studies/dataprise-takes-managed-services-to-the-next-level-with-kaseya/): Single Pane of Glass in VSA, BMS Provides Spectrum Data Networks with Clear View of Customer Needs - [Single Pane of Glass in VSA, BMS Provides Spectrum Data Networks with Clear View of Customer Needs](https://www.kaseya.com/case-studies/single-pane-of-glass-in-vsa-bms-provides-spectrum-data-networks-with-clear-view-of-customer-needs/): Single Pane of Glass in VSA, BMS Provides Spectrum Data Networks with Clear View of Customer Needs - [Medical Clinic Turns to VSA to Address Compliance Needs, Reaps Automation Benefits in Multiple Ways](https://www.kaseya.com/case-studies/medical-clinic-turns-to-vsa-to-address-compliance-needs-reaps-automation-benefits-in-multiple-ways/): Medical Clinic Turns to VSA to Address Compliance Needs, Reaps Automation Benefits in Multiple Ways - [Computex Turns to Traverse to Enhance Network-as-a-Service](https://www.kaseya.com/case-studies/computex-turns-to-traverse-to-enhance-network-as-a-service/): Computex Turns to Traverse to Enhance Network-as-a-Service - [Ease of Use, Accessibility Drive TechBldrs to Migrate to VSA by Kaseya](https://www.kaseya.com/case-studies/ease-of-use-accessibility-drive-techbldrs-to-migrate-to-vsa-by-kaseya/): LabTech’s inability to address TechBldrs’ compliance, automation, and troubleshooting needs left the MSP to like in the current version of VSA by Kaseya. Learn more. - [Kaseya Helps Vue Get the Big Picture](https://www.kaseya.com/case-studies/kaseya-helps-vue-get-the-big-picture/): Now Kaseya VSA monitors and maintains Vue’s systems in a proactive way, delivering advance warnings of any risk of failure to enable remediation before users are impacted. - [Kaseya VSA Live Connect Saves Non-profit Time and Money](https://www.kaseya.com/case-studies/kaseya-vsa-live-connect-saves-non-profit-time-and-money/): See how Kaseya BMS helped Spark focus more time on selling and delivering services, and less time on non-revenue-generating tasks. - [Intrepid Group Transforms IT Operations through Kaseya’s IT Complete Solutions Platform](https://www.kaseya.com/case-studies/intrepid-group-transforms-it-operations-through-kaseyas-it-complete-solutions-platform/): Download this Case Study and see why Intrepid decided to then take on the IT Complete solution! - [Virginia Tech Taps Kaseya VSA to Streamline Operations, Tackle Tough IT Problems](https://www.kaseya.com/case-studies/virginia-tech-taps-kaseya-vsa-to-streamline-operations-tackle-tough-it-problems/): Download this Case Study and see how Virginia Tech taps Kaseya VSA to streamline operations and tackle tough IT problems. - [P2 Technologies’ Bold RMM Investment in Kaseya Pays Off](https://www.kaseya.com/case-studies/p2-technologies-bold-rmm-investment-in-kaseya-pays-off/): Download this Case Study and find out how VSA allowed P2 Technologies to become more efficient in their IT and successfully grow their business. - [University of Kentucky Research’s Top 11 VSA Benefits. Hint, Automaton and IT Efficiency Are Key](https://www.kaseya.com/case-studies/university-of-kentucky-researchs-top-11-vsa-benefits-hint-automaton-and-it-efficiency-are-key/): Read how Kaseya IT systems management and maintenance solutions helped the University of Kentucky's Research Information Services to consolidate its IT services. - [Spark Alliance ditches Connectwise and thrives with MSP 2.0-friendly BMS](https://www.kaseya.com/case-studies/spark-alliance-ditches-connectwise-and-thrives-with-msp-2-0-friendly-bms/): See how Kaseya BMS helped Spark focus more time on selling and delivering services, and less time on non-revenue-generating tasks. - [Instant Access streamlines distributed, mobile workforce management with Kaseya VSA](https://www.kaseya.com/case-studies/instant-access-streamlines-distributed-mobile-workforce-management-with-kaseya-vsa/): Instant Access, with a staff of more than 100 specialists working across 10 locations in Australia and New Zealand, streamlined its distributed and mobile workforce management. Learn how... - [Boston-based MSP Uses Kaseya VSA to Scale Profitably, Outpace KPIs](https://www.kaseya.com/case-studies/boston-based-msp-uses-kaseya-vsa-to-scale-profitably-outpace-kpis/): Kaseya VSA allows Internet & Telephone to increase technician efficiency while also meeting unique customer requirements. Read More. - [Computer Concepts Limited Meets Clients’ Authentication Requirements, Increases Customer Loyalty](https://www.kaseya.com/case-studies/computer-concepts-limited-meets-clients-authentication-requirements-increases-customer-loyalty/): CCL integrated Kaseya AuthAnvil into its security service offering, allowing the MSP to provide its customers with powerful and robust multi-factor authentication (MFA). - [Spark Digital Revamps ICT Services Portfolio to Better Meet Evolving Customer Needs](https://www.kaseya.com/case-studies/spark-digital-revamps-ict-services-portfolio-to-better-meet-evolving-customer-needs/): Kaseya VSA’s scalable design allows Spark Digital to deliver tailored services to either large enterprise customers or small- to medium-sized organizations based on specific ICT needs. - [Healthcare IT Systems Management: Challenges And Solutions](https://www.kaseya.com/case-studies/healthcare-it-systems-management-challenges-and-solutions/): Healthcare systems are inherently distributed across large campus environments, making regular IT systems management complex and time consuming. - [People’s Bank and Trust Turns to Kaseya to Provide a Simplified IT Experience](https://www.kaseya.com/case-studies/peoples-bank-and-trust-turns-to-kaseya-to-provide-a-simplified-it-experience/): Read about how People's Bank and Trust monitor and control their distributed IT infrastructure, using remote support management tools from Kaseya. - [Deliver Consistent and Repeatable High-quality Services](https://www.kaseya.com/case-studies/deliver-consistent-and-repeatable-high-quality-services/): Deliver Consistent and Repeatable High-quality Services - [Empowering Customers through Transparent Processes](https://www.kaseya.com/case-studies/empowering-customers-through-transparent-processes/): Empowering Customers through Transparent Processes - [Increase Security and Regulatory Compliance, Save Time](https://www.kaseya.com/case-studies/increase-security-and-regulatory-compliance-save-time/): All Covered, the nationwide technology services division of Konica Minolta Business Solutions USA Inc., leverage Kaseya AuthAnvil to increase IT security, compliance and efficiency. - [Scale Business without Increasing Tech Count](https://www.kaseya.com/case-studies/scale-business-without-increasing-tech-count/): 501cTech, a managed service provider focused on nonprofit organizations, has been able to scale their business while controlling costs with Kaseya solutions. - [Peoples Bank and Trust Enhances Customer and Employee Experience through IT Efficiency with VSA by Kaseya](https://www.kaseya.com/case-studies/peoples-bank-and-trust-enhances-customer-and-employee-experience-through-it-efficiency-with-vsa-by-kaseya/): See how Peoples Bank and Trust was able to overcome financial constraints and streamline its IT efficiency while delivering customers the best banking experience possible with the help of VSA by Kaseya. - [ROSNet Offers Restaurants Efficient IT Management Solutions with Kaseya](https://www.kaseya.com/case-studies/rosnet-offers-restaurants-efficient-it-management-solutions-with-kaseya/): Learn how Kaseya allows ROSnet to offer POS support for restaurants IT systems, including securing and encrypting consumer information and maintaining compliance. - [Powerful Tools for Commanding All of IT Centrally](https://www.kaseya.com/case-studies/powerful-tools-for-commanding-all-of-it-centrally/): Read the case study and see why Anchor Point IT solutions chose Kaseya to support its growth with our centralized monitoring and policy management software. - [C7 Data Centers Selects Best All-In-One IT Systems Management Solutions You Can Find](https://www.kaseya.com/case-studies/c7-data-centers-selects-best-all-in-one-it-systems-management-solutions-you-can-find/): C7 Data Centers chose Kaseya as the most affordable platform for cloud IT services. Our custom reports for clients helped improve service and reduce costs. - [Networking and Training at Kaseya Connect](https://www.kaseya.com/case-studies/networking-and-training-at-kaseya-connect/): Read how Incito Technology Solutions benefited from the IT management conference offered at Kaseya Connect. Read how they networked with other Kaseya users. - [Kaseya’s Policy Management Cuts Routine Manual Tasks 98% for JMARK](https://www.kaseya.com/case-studies/kaseyas-policy-management-cuts-routine-manual-tasks-98-for-jmark/): JMARK solutions needed a powerful policy management system to enhance their service offerings to clients. Kaseya helped them to improve their strategic IT management. - [Kaseya Helps Cloud Solutions IT Improve Efficiencies, Reduce Manual Processes](https://www.kaseya.com/case-studies/kaseya-helps-cloud-solutions-it-improve-efficiencies-reduce-manual-processes/): Cloud Solutions selected Kaseya's IT management cloud platform to save time and money via remote support and the automation of routine processes for their MSP business. - [Kaseya Helps WakaDigital Ensure Business Continuity for Its Healthcare Clients After Destructive Tornado](https://www.kaseya.com/case-studies/kaseya-helps-wakadigital-ensure-business-continuity-for-its-healthcare-clients-after-destructive-tornado/): Learn how information technology for healthcare is managed by WakaDigital to provide end user support and consistence service to clients with Kaseya. --- # # Detailed Content ## Pages --- ## Posts > Baltimore loses $1.5M in BEC attack, the Salesforce exploit hits Google and new Microsoft Teams security upgrades are on the way. - Published: 2025-09-03 - Modified: 2025-09-03 - URL: https://www.kaseya.com/blog/the-week-in-breach-news-09-03-25/ Baltimore loses $1.5M in BEC attack, the Salesforce exploit hits Google and new Microsoft Teams security upgrades are on the way. September 03, 2025 This week: The Salesforce exploit reaches Google, a BEC attack costs the City of Baltimore $1. 5 million and get insight into the upcoming Microsoft Teams security upgrades expected this month. --- > Discover why MMEs struggle with endpoint management and how modern tools solve fragmentation, patching gaps, remote challenges and scaling issues. - Published: 2025-09-02 - Modified: 2025-09-02 - URL: https://www.kaseya.com/blog/blog-modernizing-endpoint-management-mme/ Discover why MMEs struggle with endpoint management and how modern tools solve fragmentation, patching gaps, remote challenges and scaling issues. Mid-market enterprises (MMEs) face a dizzying array of endpoint challenges. These challenges can’t be solved by piling on more tools or relying on outdated systems that only add cost and complexity while leaving the core issues unresolved. The real payoff comes from true modernization. By investing in an endpoint management platform that brings everything together in a single pane of glass, IT teams can finally break the cycle. A unified solution boosts performance while easing financial pressure, giving IT leaders greater visibility, efficiency and control. Freed from tool sprawl, IT can redirect budgets to innovation and shift from a cost center to a true driver of business value. Here are five reasons why endpoint management modernization is essential and how it addresses the challenges MMEs face today. 1. Fragmentation drives hidden costs across IT Most businesses don’t realize just how much time and money they lose to tool sprawl. When every function sits in a different console, alerts are missed, and critical failures often go unnoticed. Instead of focusing on the health of their endpoints, IT teams spend their time juggling platforms. The result is stalled productivity and a reactive loop where requests and risks continue to pile up. The fix: Modern endpoint management platforms break this cycle by unifying critical functions like monitoring, backup, security, automation and reporting into a single solution. With a real-time view of every device, IT teams can resolve issues quickly, detect risks earlier and uncover patterns that would otherwise stay hidden. For leaders, consolidation... --- > Explore Kaseya’s latest insights on IT management, automation, and cybersecurity for modern businesses. - Published: 2025-08-28 - Modified: 2025-08-28 - URL: https://www.kaseya.com/blog/quote-manager-channelpro-top-25-award/ Kaseya Quote Manager named a ChannelPro Top 25 Solution for 2025, helping MSPs streamline quoting, boost margins and drive smarter growth. Kaseya Quote Manager has been named one of ChannelPro’s Top 25 Profit-Driving Solutions for MSPs in 2025. This recognition celebrates the tools, platforms and innovations that empower MSPs to scale smarter and deliver more value to their SMB clients. ChannelPro’s award highlights solutions that drive measurable business impact, boosting efficiency, deepening client engagement and unlocking new revenue opportunities. This recognition puts Quote Manager in great company and reinforces the impact it’s having on MSP success. Recognition backed by customer success The ChannelPro Advisory Group and industry experts carefully evaluated solutions across categories like automation, cybersecurity, networking, compliance and business enablement to decide this year’s winners. Their focus was on tools that cut through the noise and help MSPs work sharper, faster and more profitably. As said by ChannelPro Tech Editor Matt Whitlock, “In today’s MSP landscape, doing more isn’t the answer. Doing it smarter is. ” Quote Manager fits right into that vision, turning quoting and procurement into a smarter, more profitable process for MSPs and their clients. How Kaseya Quote Manager drives profitability MSPs know that hardware and service sales can be complex, time-consuming and often low-margin. Kaseya Quote Manager was designed to flip that challenge into an opportunity: Faster quotes, happier clients: Create professional, dynamic quotes in minutes (not hours) with real-time supplier pricing and electronic acceptance. Maximized margins with MarginGuard™: Ensure profitability by automatically sourcing the best price and availability across suppliers, reducing costly errors and protecting your bottom line. Business-grade hardware adoption: SMBs spend $105 billion... --- > Orange is hit again, R&D data is snatched from Nissan and Kaseya Labs dives into a critical WinRAR vulnerability. - Published: 2025-08-27 - Modified: 2025-08-29 - URL: https://www.kaseya.com/blog/the-week-in-breach-news-08-27-25/ A cyberattack shuts down 6 SNAP call centers, Canada’s House of Commons is hacked and a new Cisco vulnerability August 27, 2025 This week: Nissan hit by Qilin ransomware group, development data is snatched from Nissan and Kaseya Labs takes a deep dive into the critical WinRAR vulnerability, CVE-2025-8088. --- > Discover five proven ways MSPs can cut through vendor noise, win client trust and stand out in a crowded endpoint market. - Published: 2025-08-26 - Modified: 2025-08-26 - URL: https://www.kaseya.com/blog/differentiate-msp-crowded-endpoint-market/ Discover five proven ways MSPs can cut through vendor noise, win client trust and stand out in a crowded endpoint market. The endpoint market is crowded with countless solutions that look and sound alike. For MSPs, that makes differentiation difficult. Clients can’t easily see what sets one MSP service apart from another, so conversations often shift to price instead of value. The result is commoditization, tighter margins and more pressure on the MSP business. To thrive, MSPs must cut through the noise and prove they offer more than just the same tools their competitors provide. Here are five proven strategies to stand out in a saturated endpoint market and win client trust. 1. Sell outcomes, not tools Clients don’t care if you use Vendor A or Vendor B. What they care about is: “Am I secure? Are we compliant? Can we trust that issues will be handled quickly? ” Smart MSPs reframe the conversation away from products and toward measurable outcomes. For example: Patch success rate: 92% or higher within SLA Multifactor authentication coverage: At least 95% of accounts Backup test restores: Performed monthly and documented Mapping these outcomes to respected frameworks like NIST CSF 2. 0 or CIS Controls adds credibility. A simple one-page scorecard shared during quarterly business reviews keeps things tangible. Instead of saying, “We use leading tools,” you’re saying, “Here’s how secure you really are, and here’s the data to prove it. ” This shift is powerful because it moves the conversation out of the vendor arena and firmly into the business results space, where clients make decisions. 2. Lead with KEV-first patching If there's one thing... --- > Discover the hidden costs of a siloed PSA and how integration can boost efficiency, profits and client satisfaction. - Published: 2025-08-21 - Modified: 2025-08-21 - URL: https://www.kaseya.com/blog/psa-hidden-cost-of-disconnected-operations/ Discover the hidden costs of a siloed PSA and how integration can boost efficiency, profits and client satisfaction. For many IT teams, the professional services automation (PSA) tool is the heartbeat of the business. It’s where tickets live, time gets tracked and billing happens. But if your PSA is running in isolation, cut off from your other core tools, you could be losing more than you realize. Without fully integrating with the rest of your IT stack, even the most capable PSA becomes a bottleneck, letting inefficiencies build up and erode productivity, profit margins and client satisfaction. The everyday inefficiencies you don’t see Disconnected operations don’t usually fail in big, dramatic ways. They tend to fail in small, daily ones: Manual double entry: Entering the same data into multiple systems. Hunting for information: Jumping between your PSA, documentation tool, quoting platform and billing software to piece together the full picture. Delayed responses: Tickets stall because the context isn’t at hand, requiring back-and-forth between systems or team members. Missed opportunities: Without real-time data from across your stack, it’s easy to miss trends, upsell opportunities or early signs of risk in a client account. Individually, these may seem minor, but multiplied across your team and over time, they become a silent drain on productivity and profitability. The psychological cost: Why change feels hard If you’ve been using your current PSA for years, it’s familiar and comfortable. The thought of switching to something else (even if it promises big gains) can feel overwhelming. Learning a new tool seems like it will slow everyone down at first. Migrating data feels risky and... --- > A cyberattack shuts down 6 SNAP call centers, Canada’s House of Commons is hacked and a new Cisco vulnerability - Published: 2025-08-20 - Modified: 2025-08-20 - URL: https://www.kaseya.com/blog/the-week-in-breach-news-08-20-25/ A cyberattack shuts down 6 SNAP call centers, Canada’s House of Commons is hacked and a new Cisco vulnerability August 20, 2025 This week: A cyberattack knocks out food benefits call centers in six states, bad actors breach Canada’s House of Commons and a deep dive into a new Cisco vulnerability. --- > Google caught in Salesforce breach, a new extortion tactic & Kaseya Labs looks at a critical Exchange vulnerability. - Published: 2025-08-13 - Modified: 2025-08-13 - URL: https://www.kaseya.com/blog/the-week-in-breach-news-08-13-25/ Google caught in Salesforce breach, a new extortion tactic & Kaseya Labs looks at a critical Exchange vulnerability. August 13, 2025 This week: Google becomes the latest victim of the Salesforce vishing breach, bad actors adopt a new exploitation angle and Kaseya Labs uncovers a high-severity vulnerability in Microsoft’s On-Premises Exchange. --- > Ransomware gangs are turning to new tactics to shake law enforcement and pro-Ukraine hackers ground Aeroflot flights. - Published: 2025-08-06 - Modified: 2025-08-18 - URL: https://www.kaseya.com/blog/the-week-in-breach-news-08-06-25/ Ransomware gangs are turning to new tactics to shake law enforcement and pro-Ukraine hackers ground Aeroflot flights. August 06, 2025 This week: Ransomware gangs shift tactics to evade law enforcement, pro-Ukraine hackers ground Aeroflot flights and cybercriminals breach Dell’s Customer Solutions Center. --- > Is work-life balance in IT improving or getting harder to manage? Our 2025 Global IT trends and priorities report reveals interesting insights, just in time for the hazy, lazy days of summer. - Published: 2025-08-06 - Modified: 2025-08-08 - URL: https://www.kaseya.com/blog/work-life-balance-it-2025-survey/ Is work-life balance in IT improving or getting harder to manage? Our 2025 Global IT trends and priorities report reveals interesting insights, just in time for the hazy, lazy days of summer. You're lounging poolside, SPF 50 in full force, phone miraculously quiet for once. Is this reality? Can IT professionals really unplug this summer? According to early insights from our 2025 Global IT trends and priorities survey, the answer is getting closer to “yes. ” This year, we asked IT professionals, from sysadmins to C-level executives, across small and midsize businesses (SMBs) how they’re doing when it comes to work-life balance. The survey spanned diverse industries, roles and regions. The full report launches in August, but we couldn’t resist sharing a sneak peek on one of summer’s hottest topics: time off that feels like time off. It’s clear that work-life balance really counts When asked how important work-life balance is, there were few surprises: 90% of respondents said it’s very important 9% said somewhat important Only 1% called it not important Whether you're leading strategic initiatives or troubleshooting endpoints, chances are you appreciate better boundaries between work and rest. The current outlook is encouraging Compared to 2024 findings, satisfaction with work-life balance is on the rise: 77% of respondents said they’re satisfied with their current balance, up from 75% in 2024 Only 9% said they’re dissatisfied, down from 13% last year But before you trade your help desk for a hammock, there’s more to the story. Uncertainty and stress are creeping in We asked respondents how they expect their work-life balance to shift in the future: 38% said it will get better, same as last year 49% expect it to stay... --- > 72K images were stolen from dating app Tea, companies have third-party security woes and another France Travail breach. - Published: 2025-07-30 - Modified: 2025-08-18 - URL: https://www.kaseya.com/blog/the-week-in-breach-news-07-30-25/ 72K images were stolen from dating app Tea, companies have third-party security woes and another France Travail breach. July 30, 2025 This week: Companies face third-party data security woes, 72,000 user images were stolen from dating app Tea and France Travail has another big data breach. --- > Discover how TwentyFour IT Services scales profitably with Kaseya 365 Ops, shared live at DattoCon Europe. - Published: 2025-07-29 - Modified: 2025-07-29 - URL: https://www.kaseya.com/blog/twentyfour-it-kaseya-365-ops-dattocon-europe/ Discover how TwentyFour IT Services scales profitably with Kaseya 365 Ops, shared live at DattoCon Europe. DattoCon Europe drew a full house for a session spotlighting real-world MSP wins, where Tony Houlihan, CTO of TwentyFour IT Services, shared his Kaseya 365 Ops success story. From conquering tool sprawl to driving revenue with automation, Tony shared how his team uses Kaseya 365 Ops to grow smarter, not harder. And with fresh roadmap teasers and time-saving AI on the horizon, the crowd saw first-hand how Kaseya 365 Ops is changing the game for ambitious MSPs. Ops: The secret to staying in control Houlihan’s story hits home for any MSP stuck juggling multiple tools and drowning in repetitive tasks. His team faced exactly that: disconnected systems, scattered documentation and endless manual processes. The switch to Kaseya 365 Ops was about pulling all his fragmented tools together for a more seamless and efficient experience. What changed with the implementation of Ops? Unified PSA: They aligned everything under one roof, with Autotask PSA at the center of the operation, simplifying workflows instead of adding more tools to manage. Automated documentation: With IT Glue as the single source of truth, SOPs are standardized, easy to find and new techs get up to speed faster. No more “tribal knowledge” buried in someone’s head. Automated billing and cash flow: With ConnectBooster, invoices go out automatically, customers can pay online through a self-service portal and payments are instantly matched in the PSA. No more chasing payments or losing revenue. Smart procurement and quoting: With Kaseya Quote Manager, the team can instantly pull real-time distributor pricing,... --- > Discover 7 back-office best practices top IT teams use to boost efficiency, improve service delivery and scale smarter. - Published: 2025-07-29 - Modified: 2025-07-30 - URL: https://www.kaseya.com/blog/7-proven-practices-for-it-back-office/ Discover 7 back-office best practices top IT teams use to boost efficiency, improve service delivery and scale smarter. The most efficient IT organizations don’t rely on luck or overstaffing. They invest in systems that help them work smarter. In fact, according to IT Glue’s 2024 Trifecta Survey, 43% of IT professionals reported significant improvements in daily operations after adopting an integrated stack of documentation, PSA and RMM tools. Based on real-world data and best practices, here are seven back-office strategies that high-performing IT teams use to streamline operations, reduce inefficiencies and scale effectively. 1. Document everything and make it instantly accessible Top IT teams treat documentation as a core operational asset, not a nice-to-have. Comprehensive, well-maintained documentation supports everything from technician onboarding to faster ticket resolution. According to the 2024 State of IT Report: 70% of IT professionals say documentation helps resolve issues faster 65% say it ensures consistent IT operations To reach that level of performance, documentation must be both complete and available when and where it’s needed. Integrating your documentation seamlessly with your PSA and RMM tools means passwords, SOPs and asset details surface automatically in tickets and remote sessions, reducing time to resolution and eliminating tool-hopping. 2. Unify your tools for seamless workflow Disconnected tools slow down even the best teams. Leading IT organizations consolidate their PSA, RMM, documentation, billing and procurement systems into one cohesive environment to reduce complexity and improve collaboration. According to IT Glue’s 2024 Trifecta Survey, technicians using a deeply integrated stack of IT Glue (documentation), a PSA (such as Autotask or Kaseya BMS) and an RMM (like Datto RMM or... --- > LVMH experiences a third data breach, bad passwords cause trouble for New Zealand retailer Foodstuffs and 800,000 gamblers have their data exposed. - Published: 2025-07-23 - Modified: 2025-08-18 - URL: https://www.kaseya.com/blog/the-week-in-breach-news-07-23-25/ Break ins result in data theft at Aussie finance firms, hackers hit a Russian distillery and Air Serbia falls in the July airline crime wave. July 23, 2025 This week: In-person data theft rocks an Australian financial services firm, hackers spoil the party at a Russian alcohol distributor and a wave of airline cyberattacks hits Air Serbia. --- > Nothing ruins SysAdmin Day like a last-minute patch or phishing click. Here are five headaches we hope you avoid on the last Friday of July. - Published: 2025-07-23 - Modified: 2025-07-24 - URL: https://www.kaseya.com/blog/sysadmin-day-mistakes-to-avoid/ Nothing ruins SysAdmin Day like a last-minute patch or phishing click. Here are five headaches we hope you avoid on the last Friday of July. But you probably will anyway. It's that time of year again — your inbox is flooded with “Happy SysAdmin Day! ” messages along with password reset requests and someone asking if you can "just take a quick look" at the Wi-Fi. Sure, it's your day, but if history tells us anything, you'll probably spend it cleaning up someone else's emergency (or emergencies), answering questions better suited for ChatGPT or reverse-engineering a mystery system change no one documented. So, in your honor, here are five all-too-relatable ways you'll probably end up celebrating. 1. Play hide and seek with your endpoints What better way to celebrate than trying to locate a rogue laptop that’s been MIA since the company offsite? You could try guessing its IP address, remote in blindly or manually trace it across four spreadsheets. Or, you know, your RMM could just ... find it. Celebrate with: Afun game of “Where in the world is that sales guy’s laptop? ” 2. Watch someone click a phishing link You’ve preached it, trained for it, even begged — yet here comes the forwarded email: Subject: “Weird email — is this legit? ”Body: “I clicked the link, and now the screen is flashing. What should I do? ” Too bad your security tool didn’t catch it. Or alert you. Or do... anything. Celebrate with: Real-time incident response during your lunch break. 3. Get blamed for their printer woes The printer's down. Again. No ticket, no context. Just someone standing over your desk waving... --- > Read the blog to learn why token theft is one of the biggest threats facing businesses today and how Kaseya 365 User helps you fight back. - Published: 2025-07-22 - Modified: 2025-07-23 - URL: https://www.kaseya.com/blog/what-is-token-theft/ SaaS applications like Microsoft 365 and Google Workspace are essential tools for modern productivity, communication and collaboration, making them attractive targets for cybercriminals. According to recent research, SaaS breaches increased by 300% between September 2023 and 2024. Many businesses today deploy strong measures, such as security tokens, to prevent threat actors from accessing their systems and data. These tokens go beyond passwords to further strengthen security by authenticating and authorizing users in 2FA and MFA. However, cybercriminals have found new methods to steal these tokens and evade MFA. Just this year, an MSP shared on Reddit that a client’s Microsoft 365 email was hacked even though MFA was enabled, and asked the community how the attackers managed to bypass it. Cybercriminals are becoming more sophisticated and are using techniques such as token theft and session hijacking to bypass MFA. However, many businesses and service providers aren’t fully aware of these attack methods. In this article, we’ll deep dive into what token theft is, how it works and what you can do to protect your SaaS environments, end users and data. What is token theft? Token theft is the process of stealing session tokens or digitally encrypted keys to gain unauthorized access to accounts or systems. Token theft is a major threat to organizations because once hackers capture login tokens, they can impersonate a user or access sensitive information even when passwords or MFA are in place. Traditionally, users enter their usernames and passwords each time they want to access a... --- > LVMH experiences a third data breach, bad passwords cause trouble for New Zealand retailer Foodstuffs and 800,000 gamblers have their data exposed. - Published: 2025-07-16 - Modified: 2025-08-06 - URL: https://www.kaseya.com/blog/the-week-in-breach-news-07-16-25/ LVMH experiences a third data breach, bad passwords cause trouble for New Zealand retailer Foodstuffs and 800,000 gamblers have their data exposed. July 16, 2025 This week: LVMH experiences a third data breach, this time at its Louis Vuitton U. K. division; bad passwords empower hackers to hit Foodstuffs in New Zealand; and 800,000 gamblers have their personal data exposed. --- > With Universal Supplier Feed, easily import any supplier product feed into Kaseya Quote Manager and automate updates to keep your quotes fast and profitable. - Published: 2025-07-10 - Modified: 2025-07-10 - URL: https://www.kaseya.com/blog/universal-supplier-feed-kaseya-quote-manager/ With Universal Supplier Feed, easily import any supplier product feed into Kaseya Quote Manager and automate updates to keep your quotes fast and profitable. When you’re quoting products and services for your customers, speed and accuracy can make or break a deal. Yet, for too many MSPs and IT providers, outdated or manual product feed imports are a constant headache, slowing down quoting, adding errors and eating up valuable time that could be spent serving customers. That’s why we’re excited to announce Universal Supplier Feed in Kaseya Quote Manager (KQM), a simple but powerful feature that puts you in full control of how you bring in supplier product data. Import your preferred supplier’s feed into KQM No more rigid, vendor-specific requirements or tedious manual updates. With Universal Supplier Feed, you can import any supplier product feed into KQM — simply upload a sample file once to map your feed, then automate ongoing updates to keep your catalog current. Map your custom supplier product feed exactly how you need it, all in one simple screen. With this new feature, you can: Upload your product feed files in CSV, TXT or TSV formats. Map your custom feed to match KQM’s supported columns; no messy reformatting required. Keep your product catalog automatically updated by setting a daily, weekly or off-peak import schedule that works for you. Connect securely via FTP, HTTP(S), SFTP or even email. Turn supplier feeds into sales power With this new feature, you get: More supplier flexibility: Bring in new suppliers on your terms, without complicated onboarding or custom dev work. Faster, more accurate quotes: Up-to-date product info means no more quoting the wrong... --- > A malicious insider does major damage to a bank in Brazil, ransomware knocks out key platforms at Ingram Micro and bad actors snatch data from a German non-profit. - Published: 2025-07-09 - Modified: 2025-08-06 - URL: https://www.kaseya.com/blog/the-week-in-breach-news-07-09-25/ A malicious insider does major damage to a bank in Brazil, ransomware knocks out key platforms at Ingram Micro and bad actors snatch data from a German non-profit. July 9, 2025 This week: A malicious insider does major damage to a bank in Brazil, ransomware knocks out key platforms at Ingram Micro and bad actors snatch data from a German non-profit. --- > Welcome to the next evolution of The week in breach. In this week’s edition you’ll discover another airline hit by Scattered Spider, a controversial healthcare breach in Ontario and a data breach at FC Barcelona. - Published: 2025-07-02 - Modified: 2025-08-06 - URL: https://www.kaseya.com/blog/the-week-in-breach-news-07-02-25/ Welcome to the next evolution of The week in breach. In this week’s edition you’ll discover another airline hit by Scattered Spider, a controversial healthcare breach in Ontario and a data breach at FC Barcelona. July 2, 2025 This week: Welcome to the next evolution of The week in breach. In this week’s edition you’ll discover another airline hit by Scattered Spider, a controversial healthcare breach in Ontario and a data breach at FC Barcelona. --- > Explore the top announcements from DattoCon Europe 2025, including Datto EDR, Kaseya 365 in Europe and major investments in infrastructure for MSPs. - Published: 2025-06-27 - Modified: 2025-07-01 - URL: https://www.kaseya.com/blog/dattocon-europe-2025-recap/ Explore the top announcements from DattoCon Europe 2025, including Datto EDR, Kaseya 365 in Europe and major investments in infrastructure for MSPs. Kaseya DattoCon Europe 2025 wasn’t just another industry event. Held in the heart of Dublin, Ireland, it brought together more than 1,500 MSPs from around the world for three days of connection, insight and forward momentum. This year’s show focused on real-world innovation. Attendees saw firsthand how Kaseya is helping MSPs work smarter, stay secure and grow faster. Product updates that matter DattoCon Europe also marked the introduction of Rania Succar, Kaseya’s new CEO, to the channel. Succar, who joins Kaseya after a decade at Intuit and previous leadership roles at Google, McKinsey and Merrill Lynch, connected with partners and shared her vision for the future throughout the event. In her keynote address, Succar emphasized that the company is accelerating its pace of innovation and building a culture that is not just customer-focused but customer-obsessed. She shared her enthusiasm for engaging directly with MSPs to better understand their needs and priorities, with the goal of shaping product development around their success. As part of that commitment, she announced a $100 million investment in the EMEA region, which includes hiring more than 200 new developers and strengthening Kaseya’s ability to deliver value quickly. That message set the tone for a series of major product announcements aimed at improving efficiency, enhancing protection and making it easier for MSPs to grow. Here’s a rundown of the product announcements. Kaseya 365 Ops expands its reachFirst introduced at Kaseya Connect Global, Kaseya 365 Ops is now making a global impact . This powerful extension of the... --- > Meet the standout sponsors behind DattoCon Europe 2025 and explore how they’re helping MSPs grow stronger, smarter and more secure. - Published: 2025-06-26 - Modified: 2025-06-27 - URL: https://www.kaseya.com/blog/kaseya-dattocon-europe-2025-sponsor-spotlight/ Meet the standout sponsors behind DattoCon Europe 2025 and explore how they’re helping MSPs grow stronger, smarter and more secure. Meet the partners who helped make DattoCon EMEA a standout event. Cisco Helping MSPs deliver stronger security, simply Security is a big job for any MSP. Juggling different tools, dashboards and client requirements can slow you down and make it harder to deliver consistent value. But Cisco’s Secure MSP Center was built to change that. This platform brings everything together in one place, helping you manage and protect your customers more efficiently. Whether you're working with five clients or fifty, Secure MSP Center gives you the tools to scale your security offerings while keeping things simple. What MSPs get with Cisco Secure MSP Center: A single, centralized interface to monitor and manage all customer environments Scalable solutions that support businesses of all sizes Advanced threat intelligence backed by Cisco’s global security expertise More time and more revenue thanks to automation and simplified workflows Want to streamline your services and stand out from competitors? Explore Secure MSP Center. MicroWarehouse The right partner doesn’t feel like a vendor MSPs are surrounded by platforms and automation, but what’s missing in many partnerships is a human connection. We hear it all the time. Distributors that feel like black boxes — you're given a login, a portal and a ticketing system that rarely delivers clarity. When that’s all you have, it’s easy to feel like you’re building your business alone. At MicroWarehouse, we believe a real partner should feel like an extension of your team. Someone who knows your business, shows up for you and... --- > Five practical ways IT pros can reduce stress, save time and enjoy their job again. Plus, how the right tools make it all easier. - Published: 2025-06-20 - Modified: 2025-06-20 - URL: https://www.kaseya.com/blog/five-ways-to-make-your-it-job-fun/ Five practical ways IT pros can reduce stress, save time and enjoy their job again. Plus, how the right tools make it all easier. If you’ve ever stared at your screen and thought, “I can’t keep doing this,” that’s your sign that it’s time to take back control. Below are five practical, battle-tested ways to bring joy back into your workday. These tips are simple and practical, and when you pair them with the right tools, they can significantly improve your day-to-day experience. 1. Stop babysitting backups You shouldn't have to spend time checking logs and making sure backups actually ran. You should know they did and get notified only when something needs your attention. Here's the fix: Automate your backup processes with policies that apply across all endpoints, with health monitoring built in. That way, when something breaks (and let's be real, sometimes it will), you'll catch it before the data loss drama kicks in. How this changes your day: Instead of reacting to backup failures, you'll get ahead of them, freeing up mental bandwidth and keeping your team (and your boss) confident that everything is protected. 2. Get smart about patching Manual patching is what Sisyphus would do if he worked in IT. It never ends, and one slip can put your whole environment at risk. Here's the fix: Use automation to schedule and apply patches across Windows and Mac OS as well as third-party apps without disrupting end users. Even better, set up different policies for different device groups based on their risk profile and business role. How this changes your day: You'll finally be able to walk away from emergency... --- - Published: 2025-06-18 - Modified: 2025-07-01 - URL: https://www.kaseya.com/?p=23759 June 18th, 2025 This week: A ransomware attack on a major food distributor leaves grocery chains with bare shelves; an entertainment ticketing platform is knocked out in South Korea; and BullPhish ID gets five new phishing simulation kits in Swedish. --- > IDC’s Analyst Connections Report reveals how Kaseya 365 Ops unifies IT, harnessing AI and automation to boost efficiency and future-proof operations. - Published: 2025-06-13 - Modified: 2025-06-13 - URL: https://www.kaseya.com/blog/it-ops-upgrade-ai-and-automation/ IDC’s Analyst Connections Report reveals how Kaseya 365 Ops unifies IT, harnessing AI and automation to boost efficiency and future-proof operations. Today’s IT teams are focused on delivering better, faster service while navigating the growing complexity of their tools and systems. According to IDC’s recent Analyst Connections report, “Future Proofing IT Operations: Leveraging Unified Platforms,Automation and AI,” the key to solving this challenge isn’t adding more tools. It’s unifying operations and layering in AI and automation to amplify results. That’s where Kaseya 365 Ops, with its suite of AI-powered Cooper Copilot features, stands out. It’s a purpose-built platform that connects your business operations with your IT execution, giving your team the AI-driven automation, unified data and smart workflows they need to work faster, reduce manual tasks and increase profit margins. In this blog, we’ll explore what’s holding IT teams back today, the powerful benefits you can unlock by unifying and automating operations, and how Kaseya 365 Ops helps you future-proof your business and deliver the service your customers expect, all while making your team’s job easier. The challenge: Fragmented tools slow you down IDC points out that when IT teams juggle multiple, disconnected tools, they experience what they call “swivel-chair inefficiencies. ” IT staff spend excessive time flipping between systems, stitching together data manually and troubleshooting blind spots caused by siloed information. This inefficiency slows down ticket resolution and ultimately reduces both employee and customer satisfaction. Fragmentation also drives up costs by multiplying the number of tools and licenses an organization must manage. That’s why 71% of IT leaders now consider integrating IT service management (ITSM) with other disciplines a high... --- > Discover what the top five types of credential harvesting attacks are and how to protect your business from these threats. Learn more. - Published: 2025-06-10 - Modified: 2025-06-11 - URL: https://www.kaseya.com/blog/top-5-types-of-credential-harvesting-attacks/ Discover what the top five types of credential harvesting attacks are and how to protect your business from these threats. Learn more. In an increasingly digitized world, your login credentials are the keys to your digital kingdom. If they fall into the wrong hands, your business could lose everything. The harsh reality is that cybercriminals know this too well. According to Verizon’s 2025 Data Breach Investigations Report, nearly 90% of Basic Web Application Attacks involved the use of stolen credentials. Credential harvesting is one of the most dangerous and quickly evolving cyberthreats businesses face today. These types of cyberattacks are designed to steal usernames and passwords to evade an organization’s defense systems and gain unauthorized access to systems, services and sensitive data. In this article, we discuss the top five types of credential harvesting attacks, how they work and how you can protect your business against them. What is credential harvesting? Credential harvesting is a cybercrime method of maliciously collecting login credentials, such as usernames, email addresses, passwords or authentication tokens. Threat actors then use harvested credentials to access systems, steal sensitive information, move laterally within the network or for further exploitation, such as ransomware deployment and business email compromise. The stolen credentials are often shared or sold on dark web forums to other cybercriminal groups. With login-based services, such as cloud-based apps, SaaS platforms and remote access tools, becoming an integral part of modern productivity, user credentials have become attractive targets for threat actors. If cybercriminals manage to steal or compromise your organization’s user credentials, the consequences can be catastrophic. Credential harvesting attacks can lead to unauthorized access to your company’s... --- > Learn how MSPs are simplifying operations, boosting security and growing profitably with Kaseya 365 Endpoint — one platform, endless impact. - Published: 2025-06-03 - Modified: 2025-06-03 - URL: https://www.kaseya.com/blog/stronger-secure-profitable-msp-kaseya-365/ Learn how MSPs are simplifying operations, boosting security and growing profitably with Kaseya 365 Endpoint — one platform, endless impact. Every MSP wants to grow stronger, protect clients better and turn hard work into real profit. However, that’s easier said than done when you’re juggling disconnected tools, endless tickets and constant pressure. Instead of working harder with a traditional IT stack that can barely address modern IT challenges, you need to work smarter with a state-of-the-art, unified solution that makes it incredibly easy to manage IT. Built to cut through the chaos, Kaseya 365 Endpoint makes success simple, seamless and profitable. Here's how MSPs are using our platform to tackle their toughest challenges, paving the way for a stronger, more secure and thriving business. What is Kaseya 365 Endpoint? At Kaseya, we know the weight MSPs carry managing hundreds or even thousands of endpoints. That’s why we created Kaseya 365 Endpoint, a single platform that brings together endpoint management, security backup and automation into one seamless subscription. Instead of relying on separate tools for RMM, antivirus, EDR, patching and backup, Kaseya 365 Endpoint gives you one unified solution that works right out of the box. That means fewer logins, fewer alerts slipping through the cracks and fewer surprises slowing you down. Think of the platform as your all-in-one toolkit packed with smart automation, robust security, centralized control and dependable backup to make your daily work feel lighter and your business stronger. Harness automation to strengthen your MSP operations Every MSP wishes for the freedom to grow without being buried in endless tasks. The thousands of built-in automations in Kaseya 365... --- > Read the blog to uncover the top findings from the 2025 SASI report and learn how to stay ahead of evolving threats. - Published: 2025-05-21 - Modified: 2025-06-10 - URL: https://www.kaseya.com/blog/key-insights-from-the-2025-sasi-report/ Read the blog to uncover the top findings from the 2025 SASI report and learn how to stay ahead of evolving threats. The rapid rise of Software-as-a-Service (SaaS) applications like Google Workspace, Microsoft 365, Slack and Salesforce can be attributed to the flexibility, scalability and cost-effectiveness of cloud-based solutions. On the other hand, SaaS apps have become prime targets for cybercriminals as they host business-critical information and workloads. Additionally, cybercrime is evolving rapidly. Threat actors favor more efficient and dangerous methods, like token harvesting, over traditional methods like brute force. To better understand these risks, SaaS Alerts launched the 2025 SaaS Application Security Insights (SASI) Report. This report presents findings from a detailed analysis of SaaS security data across more than 43,000 small and midsized businesses (SMBs), and nearly six million user accounts, including guest accounts. As the threat landscape grows more sophisticated, it’s critical for security leaders and IT professionals to understand these shifting dynamics. In this article, we will explore the report's key insights and what your business must do to stay ahead of emerging threats. The proliferation of SaaS apps and the risks associated with them SaaS applications have drastically improved operational efficiency and productivity, but they have also exposed businesses to a host of security vulnerabilities. While cybercrime is surging, negligent user behavior, risky file-sharing and unmonitored guest user accounts are creating security blind spots in SaaS environments. Employees tend to install new apps, grant access permissions or share documents without involving IT teams. These actions lead to a messy web of app connections and data sharing that the security team often can’t see or control. SaaS applications... --- > Discover how Kaseya Quote Manager’s integration with Autotask streamlines quoting, billing and service delivery for IT professionals. - Published: 2025-05-19 - Modified: 2025-05-28 - URL: https://www.kaseya.com/blog/kaseya-quote-manager-autotask-integration/ Discover how Kaseya Quote Manager’s integration with Autotask streamlines quoting, billing and service delivery for IT professionals. Delayed quotes and disjointed opportunity management workflows don’t just slow you down, they cost you business. That’s why the integration between Kaseya Quote Manager (KQM) and Autotask PSA was designed to streamline your sales, quoting, opportunity management and procurement workflows, eliminating the friction that stands in the way of faster deals and cleaner billing. Kaseya Quote Manager, a cloud-based quoting and ecommerce platform, helps MSPs streamline how they sell IT products and services. Autotask, a leading professional services automation (PSA) tool, powers service delivery and back-office operations. Together, they create a seamless flow from quote to cash, connecting sales and service teams while reducing manual work, errors and delays. Let’s dive into the four core components of the KQM and Autotask integration: Organizations Sync, Opportunities Sync, Tickets Sync and Inventory Sync — plus a new enhancement that brings labor costs from Autotask project proposals into your quotes for better cost visibility. 1. Organizations Sync: Two-way sync that keeps everyone on the same page Organizations Sync ensures that company and contact information stays aligned between Autotask and Kaseya Quote Manager, eliminating duplicate entry and keeping data up to date. For mature MSPs, the recommended approach is to create your organizations in Autotask and initiate the quoting process from an opportunity there. With this sync, you can: Sync contacts and organizations in both directions. Filter which accounts are transferred to maintain control. Access and manage synced data easily from KQM. Note: Parent/subsidiary relationships aren’t supported, and default tax regions in newly synced... --- > At Kaseya Connect 2025, Kaseya CISO Jason Manar sat down with three cybersecurity leadership experts to discuss their concerns about cybersecurity, AI and what’s next. - Published: 2025-05-14 - Modified: 2025-05-14 - URL: https://www.kaseya.com/blog/9-things-keeping-cisos-up-at-night/ At Kaseya Connect 2025, Kaseya CISO Jason Manar sat down with three cybersecurity leadership experts to discuss their concerns about cybersecurity, AI and what’s next. If cybersecurity concerns keep you up at night, you aren’t alone. At Kaseya Connect 2025, Kaseya CISO Jason Manar sat down with three cybersecurity leadership experts, Tim Youngblood, CISO-in-Residence, Astrix Security; Corey Ruthardt, President, Simpatico Systems; and Greg Sullivan, Founding Partner, CIOSO Global, to discuss their top cybersecurity concerns.   Here are the nine things that weigh most heavily on their minds: 1. Misalignment around risk prioritization For Jason Manar, the root of many sleepless nights is misalignment — not just between security team members but also across the entire business. These gaps can lead to a cascade of bad cybersecurity consequences, including misjudging threats. “If we're misaligned, then we're not adequately assessing, ranking and prioritizing the risk at hand,” Manar explained. When boards, executive teams, IT leaders and security professionals aren’t on the same page about risk tolerance, threat prioritization and mitigation strategies, organizations are left vulnerable with blind spots that attackers can then exploit. 2. The enduring risk of the human element Greg Sullivan pointed out a consistently troublesome weakness that has been at the top of many CISOs’ lists of worries over the years — users. For many CISOs, user behavior causes more stress than technical concerns, including vulnerabilities. “It’s the human side of all of this that keeps us up at night,” commented Sullivan. The Kaseya Cybersecurity Survey Report 2024 findings indicate that Sullivan is not alone in his insomnia: 45% of our survey respondents cited users as a top cybersecurity concern. 3. The uncertainty of... --- > Discover 10 unforgettable reasons to attend Kaseya Connect Global 2026, where IT innovation, networking and Vegas energy collide. - Published: 2025-05-13 - Modified: 2025-05-14 - URL: https://www.kaseya.com/blog/10-reasons-to-attend-kaseya-connect-2026/ Discover 10 unforgettable reasons to attend Kaseya Connect Global 2026, where IT innovation, networking and Vegas energy collide. Every year, thousands of IT professionals converge on Las Vegas for a high-energy week of innovation, education, networking and next-level fun at Kaseya Connect. From powerful keynotes and practical workshops to unforgettable parties and product reveals, Kaseya Connect is where the future of IT is defined. If you're wondering whether it's worth the trip, here are 10 reasons why Kaseya Connect Global 2026 should be on your calendar. 1. The most electric main stage in tech Seans Evans, Emmy-nominated host, conducts a “Hot Ones” style interview with Gary Pica, Chief Community Officer at Kaseya. From blazing hot wings to blazing hot ideas, the main stage is where the IT world watches history happen. In 2025, Gary Pica faced the fire with Sean Evans, Emmy-nominated host of “Hot Ones. ” Expect even bigger names, hotter interviews and game-changing announcements in 2026. 2. Be first to know what’s next Nadir Merchant, General Manager of Kaseya’s IT Operations Suite, announces the launch of Kaseya 365 Ops. Want to hear about the next major innovation before your competitors? Kaseya Connect is where industry-shaking launches happen. Kaseya Connect 2025 brought us Kaseya 365 Ops,a complete IT operations game-changer. The next Kaseya Connect conference? Let’s just say you’ll want a front-row seat. 3. Level up your skills with expert-led certifications Jim Lippie, Chief Product Officer, leads inaugural Kaseya Security Live event. Whether you're looking to sharpen your skills in VSA, IT Glue, Datto RMM, Unitrends or the new Kaseya Security Live pre-day, there’s a certification course... --- > Kaseya Connect 2025 attendees stuffed backpacks to for veterans in Las Vegas with The Salvation Army Southern Nevada & the Veterans Care Charities organization. - Published: 2025-05-08 - Modified: 2025-05-08 - URL: https://www.kaseya.com/blog/kaseya-connect-2025-attendees-gave-back-in-a-big-way-through-cooper-cares/ Kaseya Connect 2025 attendees stuffed backpacks to for veterans in Las Vegas with The Salvation Army Southern Nevada & the Veterans Care Charities organization. At Kaseya Connect 2025, the giving spirit of our tech community was on full display as attendees came together to make a positive impact on the lives of U. S. veterans through Kaseya’s Cooper Cares initiative. This year, we were proud to partner with U. S. VETS - Las Vegas, the nation’s leading nonprofit dedicated to ending veteran homelessness, shining a light on the importance of veteran support and giving back to the local community. Together, with our partners and sponsors, we raised more than $45k to help get veterans off the street and regain stability and hope. One of the most impactful moments of the event was the return of the veteran backpack stuffing activity. Over 300 attendees stuffed 1,000 backpacks, all of which were donated to support veterans in Las Vegas through a partnership with The Salvation Army Southern Nevada and the Veterans Care Charities organization.  Together, we’re making meaningful strides toward ending veteran homelessness. IT professionals who care and take action Although Kaseya Connect only brings us to Las Vegas for a few days each year, our Cooper Cares initiative helps ensure our presence leaves a meaningful, positive mark on the community. Our hands-on volunteer service event again proved to be a highlight of the conference. Over the past three years, more than 800 attendees have volunteered their time packing over 3,000 backpacks filled with critical personal care items for veterans. The 2025 event is built on this tradition, reinforcing the powerful message that the IT community... --- > Gary Pica takes the Hot Ones challenge with Sean Evans at Kaseya Connect 2025 — insights, spice and a bold new vision for IT. - Published: 2025-05-08 - Modified: 2025-05-08 - URL: https://www.kaseya.com/blog/connect-2025-hot-seat-interview/ Gary Pica takes the Hot Ones challenge with Sean Evans at Kaseya Connect 2025 — insights, spice and a bold new vision for IT. At Kaseya Connect Global 2025, the main stage was on fire — figuratively and literally — as the Emmy-nominated host of “Hot Ones,” Sean Evans, brought his signature “hot seat” interview style to the IT industry. His guest: Gary Pica, Kaseya’s Chief Community Officer and one of the most recognized voices in managed services. With no topic off-limits and a lineup of scorching hot sauces, the session delivered business insights, leadership lessons and a lot of sweating in equal measure. The calm before the sauce Before the heat truly kicked in, the session began with laughs and personal anecdotes: Favorite TV show? Pica said he is a big fan of “The Office,” calling it the one show he’ll never get tired of. Last meal on Earth? A hearty helping of bone-in veal parm and banana cream pie from the legendary Chef Vola in Atlantic City. “It’s not just food, it’s an experience,” he joked. Favorite hometown flavor? Pica gave a shoutout to New Jersey’s iconic Taylor Ham (or Pork Roll, depending who you ask) and brought the local pride with him to the stage. Unexpected twin moment? At one point, Evans and Pica realized they were dressed nearly identically. “They’re twinning! ” an audience member called out. The conversation quickly turned to Kaseya’s culture and exponential growth. Pica pointed out how Kaseya has grown from $100 million to $1. 5 billion in annual recurring revenue, crediting their people-first hiring philosophy: “Hire for aptitude first, culture second and technical skills third.... --- > Explore key takeaways from the AI Showcase Keynote at Kaseya Connect and see how AI is shaping the future of IT operations. - Published: 2025-05-07 - Modified: 2025-06-03 - URL: https://www.kaseya.com/blog/ai-showcase-keynote-kaseya-connect-2025/ Explore top MSP cybersecurity solutions featured at Kaseya Connect 2025. Learn how Bitdefender, CyberFOX, Cynomi, inforcer, and Sherweb help MSPs prevent cyber threats, enhance security, and scale vCISO services. On day one of Kaseya Connect 2025, the main stage was electric during the AI Showcase Keynote, where two thought leaders, Allie Miller, CEO of Open Machine, and Nadir Merchant, general manager of the IT Operations Suite at Kaseya, took the spotlight to explore one of the most pressing topics in modern IT: artificial intelligence (AI). The state of AI: From theory to reality Allie Miller opened the keynote with an engaging breakdown of the current AI landscape, declaring that we're no longer at the beginning — we're already in Act 2. With ChatGPT reaching 100 million users faster than any platform in history, AI adoption is accelerating at an unprecedented pace. What once took a decade in AI advancements now happens in a year (or less). Miller emphasized that AI has become more accurate, more affordable and more accessible. From quantum physicists to everyday users, the playing field is leveling fast. Her key message: If you think you’re still preparing for AI, you’re already behind. The ‘3P Methodology’ for AI-first businesses Miller introduced her 3P Framework— People, Process, Product — to help organizations rethink how AI can deliver holistic value: People: Empower employees with AI tools that supercharge productivity. Process: Automate and enhance back-office operations. Product: Infuse AI throughout product creation, not just as a bolt-on. She shared real-world applications, including: Morgan Stanley: Deployed an internal AI assistant to help wealth managers access knowledge bases faster. Customers still received human support, but it was powered by faster, AI-enhanced responses.... --- > Kaseya Connect 2025 was one for the books — and it wouldn’t have been possible without the incredible support of our sponsors. - Published: 2025-05-06 - Modified: 2025-05-08 - URL: https://www.kaseya.com/blog/kaseya-connect-2025-sponsor-spotlight/ Kaseya Connect 2025 was one for the books — and it wouldn’t have been possible without the incredible support of our sponsors. Kaseya Connect 2025 was one for the books — and it wouldn’t have been possible without the incredible support of our sponsors. These innovators aren’t just helping us put on a great event — they’re shaping the future of cybersecurity. Get to know the companies powering this year’s momentum and discover how they’re driving change across the IT landscape. Bitdefender: Insider cyberthreats are rising Could the next cyberattack come from within? It’s no secret that financial struggles make insiders more vulnerable. Tyler Baker, director of Global Security Operations at Bitdefender, warns that criminals are bribing employees for system access. Josh Armstrong, senior manager of the Bitdefender Global SOC, says hackers also exploit trusted tools. Fake IT support calls on Microsoft Teams trick employees into granting access. Fortunately, managed detection and response (MDR) helps counter this. Catalin Cosoi, Bitdefender’s chief security strategist, notes that ransomware is evolving. Attackers now lock files and demand small ransoms for access, which many businesses pay, fueling the trend. Cyberthreats are growing! Stay ahead with CYBERCRIME: From the Frontline. Watch the full episode. CyberFOX: The CyberFOX difference Simple to implement Our cybersecurity solutions are easy to install and integrate, saving you time and headaches. Easy to use Our elegant, user-friendly interface makes it effortless to manage and monitor devices, view reports and more. Built-in reliability Trust in our proven track record of protecting businesses from cyberthreats with our reliable solutions. Dedicated support Our U. S. -based customer service team is available to help every step of... --- > Explore the major innovation announced at Kaseya Connect 2025 designed to simplify operations, drive efficiency and raise the bar for cybersecurity and IT management. - Published: 2025-05-01 - Modified: 2025-05-02 - URL: https://www.kaseya.com/blog/kaseya-connect-2025-kicks-off-with-game-changing-innovations-for-it-efficiency-and-security/ Kaseya Connect 2025 officially opened on Tuesday, April 29 in Las Vegas setting the foundation for an action-packed week. Thousands of IT professionals converged at the MGM Grand Resort for three days of learning, networking and fun. From the outset, the event’s central theme was clear: Innovation and customer success are at the heart of everything Kaseya does. Kaseya unveiled several major innovations designed to simplify operations, drive efficiency, improve profits and raise the bar for cybersecurity and IT management. At the center of the action is Kaseya 365, the unified, AI-powered platform that continues to transform how IT professionals manage IT and security and proves that it’s possible for a single platform to consist of best-of-breed solutions. Backed by insights from nearly 50,000 customers and millions of protected endpoints – including 81% of small businesses that cite IT security and operational efficiency as top concerns – the latest enhancements reflect the increasing demand for smarter, more cost-effective IT solutions. Introducing Kaseya 365 Ops Nadir Merchant, General Manager, IT Operations Suite, unveiled the newest edition of the Kaseya 365 platform, Kaseya 365 Ops. This best-of-breed software leverages practical AI to help IT teams improve performance, process tickets, and scale operations efficiently and affordably. Early adopters report an average of 160 hours saved each month,the equivalent productivity of adding a full-time technician, thanks to built-in automation and service optimization tools. https://itglue. wistia. com/medias/w19uuiitmw Attendees were especially excited about how Kaseya 365 Ops will save time and reduce headaches by eliminating routine... --- > Dive into the Kaseya Security Live pre-day at Kaseya Connect, a day of hands-on cybersecurity workshops and sessions for IT professionals. - Published: 2025-04-30 - Modified: 2025-05-02 - URL: https://www.kaseya.com/blog/attendees-level-up-their-cybersecurity-skills-at-the-new-kaseya-security-live-pre-day/ Dive into the Kaseya Security Live pre-day at Kaseya Connect, a day of hands-on cybersecurity workshops and sessions for IT professionals. Kaseya Security Live is the latest addition to Kaseya Connect’s pre-day programming. The inaugural event featured workshops packed with expert insights and smart strategies for proactive security. Hands-on simulations and expert-led sessions gave participants the opportunity to sharpen their skills alongside some of the top cybersecurity leaders in the industry. The event’s engaging and highly practical approach left participants better equipped to tackle today’s biggest cybersecurity challenges.   Jim Lippie, Chief Product Officer at Kaseya, and Andrew Morgan, Founder and CEO of Right of Boom, kicked off the day with an energetic opening presentation. Their strong, upbeat introduction framed the importance of the day’s topics against the backdrop of the latest cybercrime statistics. The high-energy start got the audience excited and ready to dive into the day. The excitement was warranted with the keynote presentation that followed. “Keys to the Kingdom: Safeguarding Identity in Electronic Communications,” led by Patterson Cake, DFIR Consultant at Black Hills Information Technology, provided an inside look at the importance of identity protection. Cake detailed how easily bad actors can gather information that enables them to access networks, steal data and conduct cyberattacks like business email compromise (BEC). Cake provided step-by-step walkthroughs of real-world examples, which added to the power of the session. One notable case involved an attacker using extensive, believable deepfakes, including a fake Zoom call with an executive the targeted employee knew personally, to attempt to trick an employee into paying a “vendor. ” The attack failed only because the fraudsters used the... --- - Published: 2025-04-29 - Modified: 2025-06-03 - URL: https://www.kaseya.com/blog/gluexperience-kaseya-security-live-and-ma-symposium-kick-off-kaseya-connect-2025/ Kaseya Connect 2025 started Monday, April 28 with three pre-day events: the ever-popular GlueXperience and M&A Symposium, and the all-new Kaseya Security Live. Kaseya Security Live gives attendees hands-on cyberthreat insight The new Kaseya Security Live pre-day program track was a welcome addition. Industry leaders facilitated this full day of hands-on workshops designed to help attendees level up their cybersecurity skills.   Kaseya CPO Jim Lippie and Right of Boom Founder Andrew Morgan, welcomed about 250 attendees, framing the day around the latest cybercrime trends and actionable insights that attendees can put into practice immediately.   Facilitators led attendees into deep dives into the latest cybercriminal tactics, covering critical areas like business email compromise (BEC), adversary-in-the-middle (AiTM) attacks, incident response planning, and endpoint detection and response (EDR) strategies. The most exciting part of the day was two hands-on workshops where participants sharpened their defensive skills in real-world attack simulations. From uncovering the tactics bad actors use to exploit electronic communications to building smart, actionable incident response plans, every session combined cutting-edge insight with hands-on learning. The result was an engaging, impactful day filled with lively discussions about what is going on in cybersecurity that left participants better equipped to mount a strong defense against evolving cyberthreats. GlueXperience looks to the value of documentation The perennially popular GlueXperience did not disappoint, with the GlueCrew on hand to share their expertise with 350 attendees. The day opened with remarks from Wendy Har, Senior Director of Product Marketing, and Maria Popa, Product Marketing... --- > Unveiled at Kaseya Connect, Kaseya 365 Ops empowers MSPs to secure, manage and scale operations with AI-driven workflows and automation. - Published: 2025-04-29 - Modified: 2025-05-08 - URL: https://www.kaseya.com/blog/introducing-kaseya-365-ops/ Watch the Innovation Keynote from Kaseya Connect where Kaseya 365 Ops was officially unveiled This morning, during the Innovation Keynote at Kaseya Connect 2025 in Las Vegas, General Manager of Kaseya’s IT Operations Suite Nadir Merchant unveiled the newest addition to the Kaseya 365 platform — Kaseya 365 Ops, a revolutionary solution designed to supercharge MSP operations with AI-driven workflows and unified reporting. Kaseya 365 Ops integrates business operations with IT execution, empowering MSPs to operate at peak performance. By harnessing the power of AI and automation, it enables teams to boost efficiency, showcase their strategic value and scale operations without adding complexity or cost. Early adopters of Kaseya 365 Ops are already reporting incredible results, saving an average of 160 hours per month (the equivalent productivity of an additional technician) thanks to automation and streamlined operations. Achieving operational excellence through AI and automation Today’s MSPs must be more than technically proficient. They need optimized, streamlined operations to stay ahead. Kaseya 365 Ops unifies IT execution and business operations through Cooper Copilot AI and 50+ deep integrations, helping MSPs: Leverage AI-powered workflows to supercharge technicians with more time and eliminate errors, saving 80+ hours per month. Automate billing and payments to ensure every part of clients’ environments is accurately captured and invoiced, recovering over $25,000 in missed revenue. Demonstrate strategic value with automated client reporting that improves retention and opens the door to expanded services, helping MSPs gain $70,000 per month in new revenue. By putting critical tasks on autopilot... --- > Discover why recovery is the missing link in your MSP security stack and how Kaseya 365 User makes resilience truly complete. - Published: 2025-04-24 - Modified: 2025-04-24 - URL: https://www.kaseya.com/blog/recovery-the-critical-pillar-most-msps-overlook/ Discover why recovery is the missing link in your MSP security stack and how Kaseya 365 User makes resilience truly complete. You’ve locked the doors. You’ve installed the alarm. But what happens if the intruder still gets in? That’s the reality many MSPs face today. You may have robust solutions to prevent cyberthreats before they cause damage. However, if you can’t recover your clients’ mission-critical workloads quickly, they will still be at risk of data loss, downtime and business disruption. Today, ransomware attacks are more sophisticated and damaging than ever. At the same time, the wide use of Software-as-a-Service (SaaS) apps has significantly expanded the attack surface — and human error remains a constant risk. As a result, the ability to recover swiftly has become critical to ensuring business continuity. In this final series, we take a closer look at “RECOVERY,” the most overlooked yet critical pillar of cybersecurity. Read our earlier posts, “Prevent and Stop Cyberthreats” and “Neutralize SaaS Threats Before They Spread,” to learn how to block threats in their tracks and respond effectively when cyber incidents unfold. The true cost of SaaS data loss  While Microsoft 365 and Google Workspace offer powerful cloud-based solutions, they don’t inherently protect your clients’ data from loss or threats. The truth is that while they do provide basic retention policies and trash folders, these native protection features aren’t designed for comprehensive data restoration, long-term resilience or compliance. Relying only on cloud service providers’ built-in protection can put your clients at risk. While cyberattacks remain a constant threat to end users and their data, some of the most harmful security incidents start with... --- > Discover why Kaseya BMS earned G2’s Highest User Adoption award with easy setup, smart automation and seamless MSP workflows. - Published: 2025-04-22 - Modified: 2025-04-22 - URL: https://www.kaseya.com/blog/bms-g2-highest-user-adoption-spring-2025/ Discover how MSPs are adapting to rising workloads, burnout and scaling demands in 2025. Learn what’s working, what’s changing and how MSPs are optimizing operations. MSPs need software that’s simple to navigate but powerful enough to run their business. Kaseya BMS checks both boxes, earning G2’s “Highest User Adoption” award for Small Business for Spring 2025. This award is proof that Kaseya BMS delivers real results for real users. What the “Highest User Adoption” award signifies G2’s “Highest User Adoption” award recognizes the software solution that has achieved the highest user adoption rate within its category. Based on user feedback and G2’s Implementation Index, this award reflects: Ease of use: Users find the interface intuitive and simple to navigate. Feature clarity: Teams understand the functionality right away. Fast integration: Businesses can easily fit BMS into their existing workflows. Sustained engagement: Teams adopt the product quickly and stick with it. When small businesses choose a PSA, they want it to work out of the box, accelerate their operations and grow with them. Kaseya BMS was built to do exactly that. Built for simplicity, designed for results Unlike many bloated, overengineered PSA platforms, Kaseya BMS breaks the mold. It’s everything an MSP needs to run a high-efficiency business. Here’s how BMS helps IT professionals achieve more, faster: Get up and running fast: With white-glove onboarding and intuitive workflows, you’re delivering value from day one. Turn tickets into revenue: Automate your service-to-invoice pipeline, reduce billing errors and accelerate cash flow. Scale without complexity: Manage service desk, billing, projects and inventory in one simple platform. No extra tools, no headaches. Do more with less: Cooper Copilot’s AI features boost... --- > Discover how MSPs are adapting to rising workloads, burnout and scaling demands in 2025. Learn what’s working, what’s changing and how MSPs are optimizing operations. - Published: 2025-04-21 - Modified: 2025-04-21 - URL: https://www.kaseya.com/blog/msp-benchmark-2025-growth-trends/ Discover how MSPs are adapting to rising workloads, burnout and scaling demands in 2025. Learn what’s working, what’s changing and how MSPs are optimizing operations. MSPs are under more pressure than ever. Client expectations are higher, risks are growing and competition keeps heating up. Instead of falling behind, many providers are adapting — rethinking how they work, what they invest in and how to build for the future. The 2025 Global MSP Benchmark Report offers a clear view of what’s driving success this year. From reshaping internal operations to realigning strategic priorities, here’s how MSPs are going from overwhelmed to optimized. Burnout is still a problem MSPs are no strangers to long hours, but the intensity hasn't eased much. While some day-to-day workloads are becoming more manageable — technicians working consecutive 50+ hour weeks dropped slightly from 44% in 2024 to 39% this year — 59% of technicians still reported having to work through holidays. Moreover, nearly one in five had to cancel or cut short a vacation due to an IT emergency. It's no longer just a question of how much work MSPs can handle but how they structure that work to avoid breaking down in the process. Fixing what’s slowing them down Many MSPs are still held back by their tools. Disconnected systems, duplicate data entry and constant context switching continue to drain time and limit scalability. The biggest bottlenecks? 27% reported not using software to its full potential 15% said they waste time switching between tools 12% complained about a lack of integration across core platforms It is no surprise that 95% of MSPs now say integrating RMM, PSA, backup and IT... --- > Discover how Kaseya 365 User strengthens SaaS security with real-time threat detection and response. Read the blog to learn more. - Published: 2025-04-10 - Modified: 2025-04-10 - URL: https://www.kaseya.com/blog/neutralize-threats-before-they-spread-with-kaseya-365-user/ Discover how Kaseya 365 User strengthens SaaS security with real-time threat detection and response. Read the blog to learn more. From empowering remote work to streamlining workflows and eliminating the need for heavy infrastructure investments, SaaS applications such as Microsoft 365 and Google Workspace have become the digital backbone of modern businesses. Today, the average company deploys up to 112 SaaS apps, and that number climbs to about 142 in larger organizations. Unfortunately, more apps mean more risks. The flexible and dynamic nature of cloud environments, unpredictable user behavior and sprawling SaaS ecosystems open the door to a variety of cyberthreats. Without proper visibility and robust response strategies, a wrong click, misconfiguration or compromised token can lead to serious data breaches. In our previous article, we discussed how Kaseya 365 User helps you prevent threats targeting your end users. In this article, we will explore how SaaS Alerts, a key component of Kaseya 365 User, can help your organization detect and respond to user-driven SaaS threats before they escalate into full-blown breaches. The real risks lurking in SaaS environments Although SaaS apps offer flexibility, scalability and cost efficiency, the shift to the cloud comes with a significant tradeoff: security blind spots. Here are a few common threat vectors to watch out for in your SaaS platforms: OAuth abuse: With countless SaaS apps and just as many logins, password fatigue is hitting hard. To make life easier, many users skip traditional logins and sign in with their Microsoft or Google accounts using OAuth. However, if a hacker gets into one of those accounts, they instantly unlock access to every connected SaaS... --- > Discover key insights from the 2025 Global MSPBenchmark report, including trends in cybersecurity, co-managed IT, M&A strategies and operational efficiency. - Published: 2025-04-04 - Modified: 2025-06-09 - URL: https://www.kaseya.com/blog/key-findings-from-kaseyas-2025-global-msp-benchmark-report/ Discover key insights from the 2025 Global MSP Benchmark report, including trends in cybersecurity, co-managed IT, M&A strategies and operational efficiency. The MSP business landscape looks different than it did even a year ago. Tighter margins, rising competition and increasing client demands are forcing providers to adapt quickly. Staying profitable now means finding smarter, more efficient ways to operate. The 2025 Global MSP Benchmark report breaks down how top-performing MSPs are growing revenue, streamlining operations and staying ahead. Here’s a snapshot of what they’re doing differently. 1. Cybersecurity is no longer optional — it’s the main event If security isn’t a core part of your business, you’re missing a major opportunity. Cybersecurity has become the leading revenue driver, not just across the board but especially among high-performing MSPs. Those earning net profit margins of 15% or more ranked it among their top three revenue streams. In fact, 67% of all respondents said security is one of their five fastest-growing revenue categories. Your clients are demanding it too: 76% of MSPs say their clients are most concerned about security And 64% said clients want guidance on best practices — not just tools From endpoint detection and response (EDR) to ransomware protection, security isn’t just a value-add anymore — it’s the expectation. 2. Efficiency is key to staying competitive Managing more clients with the same resources is one of the biggest challenges MSPs face. That’s why operational efficiency is so critical, and integration is at the heart of it. About 95% of MSPs say that connecting their RMM, PSA and IT documentation tools is essential for running smooth, scalable operations. That’s not surprising.... --- > Discover how Kaseya 365 User enhances end-user protection and prevents threats before they cause damage. - Published: 2025-04-03 - Modified: 2025-04-04 - URL: https://www.kaseya.com/blog/prevent-and-stop-cyberthreats-with-kaseya-365-user/ Discover how Kaseya 365 User enhances end-user protection and prevents threats before they cause damage. As the saying goes, “Security is only as strong as the people behind it. ” With cyberthreats growing smarter and more targeted, your first line of defense — your end users — have become potential points of vulnerability. For decades, cybersecurity strategies have focused on defending networks, securing endpoints and deploying sophisticated firewalls. However, the paradigm is quickly shifting towards a user-based model. Business leaders and IT professionals realize that while systems are becoming more secure, users remain the weakest link and the primary target for cyberattacks. This is because the human aspect can be easily manipulated through tactics such as social engineering, making end users more vulnerable than an organization’s systems and networks. It’s no surprise that threat actors are increasingly targeting users to gain initial access to organizations. The 2024 Kaseya Cybersecurity Survey Report revealed that risky user behavior is the leading cybersecurity challenge faced by IT professionals. A lack of cybersecurity education can turn your employees into your organization’s weakest cybersecurity link. In this article, we explore why empowering users through training, tools and proactive preventive strategies is critical to building a security-first culture and strengthening your organization’s security posture. Understanding user-focused cyberthreats Your end users, often unintentionally, pose a significant risk to your organization’s security. Without proper cybersecurity awareness training and preventive measures in place, they can unknowingly open the doors to a wide range of cyberthreats. Common techniques cybercriminals use to take advantage of undereducated (in terms of cybersecurity awareness) and unprepared end users include:... --- > Go inside the landmark Kaseya Compliance Summit, a unique event featuring industry experts focused on compliance challenges and opportunities for small business. - Published: 2025-03-07 - Modified: 2025-03-18 - URL: https://www.kaseya.com/blog/kaseya-compliance-summit-2025/ Go inside the landmark Kaseya Compliance Summit, a unique event featuring industry experts focused on compliance challenges and opportunities for small business. On Feb. 27, 2025, Kaseya hosted its first Compliance Summit at the historic Mayflower Hotel in Washington, D. C. This one-of-a-kind event is the only compliance-focused event designed to focus on small business compliance. The Kaseya Compliance Summit brought together industry experts, managed service providers (MSPs) and other IT professionals to discuss the evolving landscape of cybersecurity and compliance for small businesses. The summit began with a networking lunch that offered attendees the opportunity to connect before diving into a packed schedule of discussions and presentations. Excitement filled the air as the main stage sessions commenced, drawing a standing-room-only crowd eager to gain insights from top compliance and security leaders.   Kaseya Vice Chairman Fred Voccola’s opening keynote framed the current state of security and compliance for small businesses. He highlighted how the rapid evolution of technology has unlocked new opportunities for small businesses to grow and prosper. “Technology has enabled small and midsize businesses to enjoy the same productivity gains that have previously benefitted only enterprises,” said Voccola.   He went on to outline the security, economic and regulatory shifts he anticipates will shape the compliance landscape and offered observations about what small businesses and the MSPs that serve them can expect in the future. Must-see speakers and panels Throughout the day, leading experts shared actionable insights about small business compliance, including establishing smart processes and navigating complex compliance requirements. The agenda featured a series of impactful presentations and a lively panel discussion. FedRAMP Decoded: essential insights for modern... --- > Learn how automation helps MSPs cut costs, improve efficiency, scale faster and increase revenue with these five profit-boosting strategies. - Published: 2025-03-06 - Modified: 2025-03-06 - URL: https://www.kaseya.com/blog/5-ways-automation-increases-profitability/ Want bigger profits without bigger workloads? Automation can make it happen. You can’t scale if your team is trapped in routine tasks and running on fumes. Automation cuts out the clutter and puts growth back in your hands. To help you scale smarter, here are five simple automation strategies that can turn your business into a lean, high-powered profit engine. 1. Eliminates costly inefficiencies related to routine work Repetitive tasks do not generate revenue, they drain it. Every hour spent on routine maintenance is an hour not spent improving client systems, identifying upsell opportunities or expanding service offerings. This inefficiency slows response times, reduces client satisfaction and ultimately leads to higher churn rates, which negatively impacts your bottom line. Automation solves this by eliminating the manual workload, allowing technicians to focus on high-value tasks that drive profitability. According to our upcoming 2025 Global MSP Benchmark Survey Report, nearly 60% of MSPs ranked automation, including auto-remediation of tickets, as the most valuable RMM feature. Some of the ways automation helps cut costs and improve efficiency are: Fewer on-site visits and emergency calls: Automated monitoring and remediation allow for remote issue resolution, reducing infrastructure and labor costs. Optimized software licensing: Better resource allocation ensures that MSPs only pay for the licenses they actually need instead of overprovisioning. Reduce downtime-related losses: Proactive automation keeps systems up and running, reducing financial losses associated with downtime for both MSPs and their clients. Minimize SLA breaches and penalties: Automated alerts, patching and system optimizations help meet... --- > Automate your billing with Kaseya BMS. Save time, reduce errors and streamline invoicing with customizable workflows. - Published: 2025-02-20 - Modified: 2025-04-10 - URL: https://www.kaseya.com/blog/bms-automated-posting-and-invoice-creation/ Automate your billing with Kaseya BMS. Save time, reduce errors and streamline invoicing with customizable workflows. Billing can be a headache. It's time-consuming, repetitive and prone to human error — especially when you’re manually posting line items, generating invoices and creating PDFs. But what if you could automate the entire process and free up valuable time? With the latest Automated Posting & Invoice Creation feature in Kaseya BMS, we’re making billing easier than ever. This enhancement gives you more control, flexibility and efficiency in your invoicing workflows, eliminating tedious manual tasks and ensuring accuracy every step of the way. Automate what matters: More control, less work Previously, Kaseya BMS had three automation options for billing. Now, with improved naming, added descriptions and two additional Action Types or Workflows, you have even more flexibility in customizing your billing workflows. The five billing automation Action Types: Post Line Items for Invoice Creation (Previously Post > Billing): Automates posting of line items for invoice creation. Post Line Items and Generate Invoices (Previously Post > Billing > Invoices): Automates both posting line items and generating invoices. Complete Billing: Post, Create Invoice and Generate PDF (Previously Generate Invoice PDF): Automates posting, invoice creation and PDF generation. Create Invoices from Ready-to-Bill Items (New): Automates invoice generation of previously posted line items. Generate Invoice PDFs (New) – Automates the creation of PDF copies of previously generated invoices. By breaking down these tasks into separate automation actions, you gain full control over your billing process and can tailor automation to your specific needs. Why this matters for your business Save time and reduce manual... --- > Learn the differences between NIST and Essential Eight and how Kaseya 365 uses automation to help your business maintain compliance and strengthen security. - Published: 2025-01-03 - Modified: 2025-01-08 - URL: https://www.kaseya.com/blog/kaseya-365-simplifies-compliance-through-automation/ Learn the differences between NIST and Essential Eight and how Kaseya 365 uses automation to help your business maintain compliance and strengthen security. Compliance standards, such as those established by the National Institute of Standards and Technology (NIST) and the Australian Cyber Security Centre (ACSC), form the foundation of strong cybersecurity practices. They offer essential guidance for securing systems, safeguarding sensitive data and ensuring operational continuity. NIST is globally recognised for its comprehensive Cybersecurity Framework (CSF), a benchmark for managing cybersecurity risks. On the other hand, Essential Eight, developed by the ACSC, outlines eight key strategies that establish a baseline security framework to mitigate common threats. While NIST is widely implemented across industries in the United States and has broad applicability worldwide, Essential Eight is tailored to the needs of organisations in Australia and New Zealand. Let's explore how these frameworks can streamline compliance efforts and enhance your organisation's cybersecurity. What is NIST? The NIST CSF, established by the U. S. Department of Commerce, is one of the most trusted standards for managing cybersecurity risks. First introduced in 2014 in response to an executive order to strengthen critical infrastructure security, it has grown into a global benchmark for best practices thanks to its flexibility and scalability. The latest Version 2. 0 was released on February 26, 2024. NIST CSF takes a risk-based approach, a strategy that helps organisations focus on the most pressing threats. By addressing the highest-risk areas first, organisations can allocate resources more effectively and minimise potential impacts. Instead of applying uniform measures across all areas, this approach focuses on identifying vulnerabilities, prioritising responses and aligning security efforts with business goals.... --- > Newly proposed HIPAA policy changes could have significant impacts on how MSPs and IT teams remain compliant with regulations. - Published: 2024-12-31 - Modified: 2025-01-02 - URL: https://www.kaseya.com/blog/everything-you-know-about-hipaa-is-changing-an-early-look-at-how-to-prepare-your-msp/ On December 27, 2024, the Office for Civil Rights (OCR) at the U. S. Department of Health and Human Services (HHS) issued a Notice of Proposed Rulemaking (NPRM) to modify the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Security Rule to strengthen cybersecurity protections for electronic protected health information (ePHI). The newly proposed HIPAA policy changes could have significant impacts on how MSPs and IT teams remain compliant with regulations. The NPRM proposes to strengthen the Security Rule’s standards and implementation specifications with new proposals and clarifications, including: Remove the distinction between “required” and “addressable” implementation specifications and make all implementation specifications required. Require written documentation of all Security Rule policies, procedures, plans and analyses. Add specific compliance time periods for many existing requirements. It also adds an annual audit of security controls at least once every 12 months. Require the development and revision of a technology asset inventory and a network map at least once every 12 months. Require vulnerability scanning at least every six months and penetration testing at least once every 12 months. Require greater specificity for conducting a risk analysis. New express requirements would include a written risk assessment. Why upcoming HIPAA policy changes matter to MSPs: If you support healthcare companies, you will need to help them meet the new list of security, compliance and audit controls in 2025. Healthcare companies who historically have not seen an ROI on security or compliance are going to be forced to comply with the new HIPAA... --- > Discover how Kaseya's AI-powered features, Collision-Free Ticketing and Cooper Copilot, enhance BMS and Vorex to streamline workflows and boost efficiency. - Published: 2024-12-20 - Modified: 2024-12-26 - URL: https://www.kaseya.com/blog/kaseya-ai-features-bms-vorex/ Discover how Kaseya's AI-powered features, Collision-Free Ticketing and Cooper Copilot, enhance BMS and Vorex to streamline workflows and boost efficiency. Kaseya is dedicated to empowering users with cutting-edge solutions that keep them ahead of the curve. To achieve this, we've integrated advanced artificial intelligence (AI) technologies into our industry-leading PSA systems, BMS and Vorex. The introduction of Collision-Free Ticketing and Cooper Copilot brings powerful features designed to streamline workflows, improve accuracy and enhance service delivery — all at no additional cost. Together, they represent a significant leap forward, enabling IT teams to work smarter and faster. Here's everything you need to know about these game-changing features. Collision-Free Ticketing: Smoother workflows, zero overlap Handling service tickets is a critical function for any IT team, but overlapping efforts often lead to inefficiencies and user confusion. Collision-Free Ticketing addresses this pain point by ensuring that your team is always aligned and informed. Key Benefits: Real-time collaboration alerts: The system intuitively displays when another technician is viewing the same ticket, preventing duplicate work or overwritten updates. This ensures efforts are not wasted and resources are effectively utilized. Technicians no longer need to worry about stepping on each other’s toes while working on the same issue. Instant change notifications: Any modifications made to a ticket’s fields are immediately visible to other users accessing the same ticket, maintaining data integrity and avoiding miscommunication. This minimizes the risk of conflicting updates and ensures everyone is on the same page. User response awareness: If an end user adds a note or responds to the ticket while a technician is drafting a reply, the system ensures the latest updates... --- > Automating cybersecurity processes helps organizations effectively defend against ransomware and other threats. Read the blog to learn more. - Published: 2024-11-07 - Modified: 2024-11-07 - URL: https://www.kaseya.com/blog/how-rmm-automation-reduces-ransomware-risk-it-burnout-and-cost/ Automating cybersecurity processes helps organizations effectively defend against ransomware and other threats. Read the blog to learn more. Ransomware is swiftly becoming an uncontrollable menace in the business world. With the emergence of open-sourced ransomware codes and delivery models like Ransomware-as-a-Service (RaaS), even low-skilled cybercriminals can now deploy highly sophisticated ransomware attacks on a large scale. It has become easier than ever for attackers to exploit vulnerabilities and hold businesses hostage for significant ransoms, often crippling operations in the process. According to a 2024 Statista survey of Chief Information Security Officers (CISOs) worldwide, ransomware ranks as one of the most severe cybersecurity risks, with roughly 41% citing it as one of their top three concerns. With the stakes higher than ever, automation of cybersecurity processes has become indispensable for organizations to ensure their safety. And that’s where a comprehensive and unified remote monitoring management (RMM) solution like Kaseya 365 can be your game changer. By automating critical processes, like real-time monitoring, patching and rapid threat response, Kaseya 365 not only mitigates cyber-risks like ransomware but also prevents IT teams from burnout and guarantees considerable cost savings. In this blog, we’ll discuss how Kaseya 365 leverages automation to tackle today’s most pressing cybersecurity challenges. From automating tasks like patch management to real-time monitoring and efficient threat response, we’ll explore how Kaseya 365 streamlines your cybersecurity processes, cuts costs and bolsters resilience against evolving cyberthreats. The transformative role of automation in cybersecurity As ransomware attacks become increasingly sophisticated and relentless, manual cybersecurity processes find it challenging to keep up. The latest ransomware attacks leverage leading-edge technologies like artificial intelligence (AI)... --- > Discover three of 2024’s most dangerous ransomware attacks and learn how to defend against them. Read the blog to learn more. - Published: 2024-10-31 - Modified: 2024-11-05 - URL: https://www.kaseya.com/blog/ransomware-horror-stories-of-2024-and-how-to-avoid-them/ Ransomware attacks surged in 2024, casting a formidable threat to businesses across industries. Recent developments like open-sourced versions and the Ransomware-as-a-Service (RaaS) delivery model have considerably reduced the entry barrier to launching complex ransomware attacks, allowing even low-skilled cybercriminals to execute large-scale attacks. And the scary part? Experts warn this is just the beginning, and the worst may be yet to come as the bad guys continue to refine and scale their tactics. In this blog, we’ll discuss three of 2024’s most chilling ransomware incidents, exploring what went wrong for the victims. But don’t worry — we won’t leave you in the dark. We’ll also share actionable strategies and powerful tools to help you stay protected from growing ransomware threats. Cyber hauntings of 2024: Inside the year’s scariest ransomware attacks Let’s uncover three of the year’s most devastating incidents, exploring how attackers breached defenses and the scale of damage they left behind. Incident 1: CDK Global ransomware attack The victim: CDK Global, a prominent software service provider for the automotive industry, serves nearly 15,000 dealer locations across the U. S. and Canada. Headquartered in the U. S. , CDK’s software underpins essential dealership operations, supporting vehicle sales, financing, insurance and repairs. With its broad client base, CDK Global has been a critical player in the industry’s daily digital operations. The haunting: In June 2024, CDK Global became the target of a severe ransomware attack orchestrated by the BlackSuit ransomware gang. The attack led to the encryption of CDK’s critical files... --- > Kaseya Tuesday released a new edition of Kaseya 365 designed to prevent, respond and recover from threats that target users in a single, affordable package. - Published: 2024-10-29 - Modified: 2024-11-07 - URL: https://www.kaseya.com/blog/beyond-the-endpoint-with-saas-alerts-kaseya-365-user/ This morning, during the opening keynote at Kaseya DattoCon Miami, Kaseya CEO Fred Voccola unveiled the next edition of Kaseya 365 — an innovative new subscription designed to prevent, respond and recover from threats that target users in a single, affordable package. A highlight of Fred’s keynote was the announcement of Kaseya’s latest acquisition, SaaS Alerts, which marks Kaseya’s entry into the future of Cloud Detection and Response and plays a critical role in Kaseya 365 User. SaaS Alerts has transformed user protection with machine learning pattern detection that identifies breaches, generates instant alerts and locks out affected accounts instantaneously. Its innovative technology safeguards every user you manage from SaaS-based security threats 24/7. With SaaS Alerts you can monitor and remediate any potential threat to critical SaaS business applications or users in real time to ensure critical business applications are safe from internal and external threats.   Best of all, SaaS Alerts is included with a Kaseya 365 User subscription! Expanding Profitability One MSP at a Time The initial launch of Kaseya 365 in April 2024 ignited a seismic shift in the MSP industry, allowing MSPs to finally reap the rewards they deserve as the unsung heroes of our global economy. Kaseya 365 User further elevates MSP profitability by providing a standardized offering, AI-powered automation and a Powered by Kaseya brand promise. As part of the next edition of Kaseya 365, the initial subscription for managing, securing and backing up all endpoints has been aptly updated to Kaseya 365 Endpoint.... --- > Explore key compliance standards like SOC 2, ISO 27001, NIST and PCI DSS and learn how tools from Kaseya can simplify your compliance process. - Published: 2024-10-10 - Modified: 2024-10-17 - URL: https://www.kaseya.com/blog/top-compliance-standards-soc2-pci-iso-nist/ Businesses cannot afford to ignore IT compliance any longer. Not only does it help organizations meet regulatory requirements and avoid costly penalties, but it also protects sensitive data from cyberthreats. This approach also helps businesses build trust with clients. To stay compliant, businesses rely on key standards like SOC 2, ISO 27001, NIST and PCI DSS, which offer essential guidelines for meeting regulatory requirements. In this blog, we’ll break down these compliance frameworks, explore their differences and explain how they help organizations meet their compliance needs. Top compliance frameworks With cyberthreats becoming increasingly advanced over the years, more stringent regulations have been implemented to mitigate their risks. These regulations play a key role in keeping data safe, protecting customer information and building trust in today’s complex digital world. Let’s take a quick look at the four major compliance frameworks that IT professionals follow: System and Organization Controls 2 (SOC 2): This standard focuses on managing customer data by following five principles — security, availability, processing integrity, confidentiality and privacy. International Organization for Standardization 27001 (ISO 27001): An international standard that helps organizations manage information security. It provides a framework for creating, implementing, maintaining and improving an information security management system (ISMS). National Institute of Standards and Technology (NIST): This offers a set of security guidelines originally for government agencies but is now widely used by private organizations to enhance their cybersecurity practices. Payment Card Industry Data Security Standard (PCI DSS): This standard ensures that companies processing, storing or transmitting credit... --- > Ransomware-as-a-service is a business model where cybercriminals develop ransomware and sell or lease it to affiliates. Learn how it works and how to stop it. - Published: 2024-10-03 - Modified: 2024-10-03 - URL: https://www.kaseya.com/blog/ransomware-as-a-service-raas/ Ransomware-as-a-service is a business model where cybercriminals develop ransomware and sell or lease it to affiliates. Learn how it works and how to stop it. Ransomware is now a service, and it's putting every business at risk. Ransomware-as-a-Service (RaaS) is becoming a significant concern in the cybersecurity landscape. This model has transformed the way cybercriminals operate, making ransomware attacks more accessible and frequent. In this blog, we'll explore what RaaS is, how it differs from traditional ransomware, how it works and strategies to prevent it from affecting your organization. We'll also highlight how solutions like Kaseya VSA and Kaseya 365 are designed to fortify your systems and keep RaaS threats at bay. What is ransomware-as-a-service? Ransomware-as-a-service is a business model where cybercriminals develop ransomware and sell or lease it to affiliates, who then use the software to carry out attacks on targets of their choice. This model has significantly lowered the entry barrier for cybercriminals, enabling even those with minimal technical skills to launch sophisticated ransomware campaigns. Although RaaS has been around for a while, it started gaining traction in the mid-2010s as cybercriminals realized the profitability and scalability of offering ransomware tools as a service. Cybercriminals began offering ransomware toolkits on dark web marketplaces, making it easier for less skilled individuals to launch ransomware attacks. The practice transformed ransomware from isolated attacks by individual hackers into a large-scale criminal business model. This business model is structured similarly to legitimate software-as-a-service (SaaS) offerings, complete with subscription-based services, user-friendly interfaces and even customer support. RaaS allowed cybercriminals to create recurring revenue streams, and by 2020, ransomware attacks had generated an estimated $20 billion in global losses.... --- > Discover how RMM solutions automate IT tasks, reduce errors and free up your team to focus on innovation, improving efficiency and reducing burnout. - Published: 2024-09-30 - Modified: 2024-09-30 - URL: https://www.kaseya.com/blog/rmm-solutions-automate-it-operations-efficiency/ Discover how RMM solutions automate IT tasks, reduce errors and free up your team to focus on innovation, improving efficiency and reducing burnout. Picture an IT team not scrambling to fix issues or dealing with routine updates but instead sitting together, brainstorming their next big innovation. This isn't some futuristic vision, though. For teams that have invested in the right remote monitoring and management (RMM) solution, this is happening right now. In this blog, we'll explore how an advanced RMM solution harnesses the power of automation to streamline your IT operations, boost efficiency and help your team tackle bigger challenges with ease. You’ll discover how this approach reduces burnout while also delivering significant financial benefits for your organization. Why IT professionals need to embrace automation With IT demands constantly rising, automation is the key to staying ahead. It helps reduce errors, improve security and free up time for bigger projects, keeping everything running smoothly. It’s about working smarter so your team can focus on innovation and bring real value to the business. Here are some key processes that you should automate: Security As cybersecurity threats become more frequent and sophisticated, swift, real-time responses are crucial to staying secure. IT teams can no longer depend on manual interventions alone, which are often slow and prone to human error. This is where RMM solutions come in. By automating essential security tasks, like patch management, vulnerability scanning and software updates, RMM minimizes the risk of mistakes and ensures that security protocols are consistently followed. As a result, IT departments and technicians can rest easy knowing their systems are protected at all times without the need for... --- > In today’s rapidly evolving IT and security management landscape, competitive advantage is an MSP’s golden ticket to success. - Published: 2024-09-27 - Modified: 2024-09-27 - URL: https://www.kaseya.com/blog/the-kaseya-advantage-10-years-and-12b-in-the-making/ In today’s rapidly evolving IT and security management landscape, competitive advantage is an MSP’s golden ticket to success. That’s why Kaseya has dedicated millions of hours and over $12 billion to empower MSPs to be successful. The launch of Kaseya 365 in April 2024 marks the culmination of over 10 years of development, resulting in the world’s first and only comprehensive, fully automated IT and security management platform designed specifically for MSPs. It eradicates inefficiency and high-cost and provides true competitive advantage, allowing MSPs to achieve significantly higher profit margins without needing to acquire a single new customer. This simply cannot be replicated overnight or even months. Bundle vs. True Value IT product bundles are nothing new. While a bundle may offer more features and functionality than a standalone product, at the end of the day, it is still just a collection of unique products. Companies like Halo, NinjaOne, and other MSP vendors are coming together to create a bundle by simply assembling unrelated products for sale without any meaningful integrations or cost savings for MSPs. Kaseya 365 delivers true value. It is not a bundle. As a single license that encapsulates multiple, integrated products, Kaseya 365 provides MSPs everything they need to manage, secure, back up, and automate all their customers' environments. With 20 baked-in AI-powered automations, Kaseya 365 drastically increases efficiency and productivity—all at a fraction of the cost of separate tools. Our primary focus is to make our customers more successful by single-handedly increasing their profit margin.... --- > Stay informed on the latest HIPAA, PCI DSS and GDPR changes to ensure your IT practices remain compliant. Learn how to adapt & secure your systems effectively. - Published: 2024-09-04 - Modified: 2024-09-30 - URL: https://www.kaseya.com/blog/regulation-updates-it-professionals/ Keeping up with IT compliance is a challenging task, especially with regulations like HIPAA, PCI DSS and GDPR constantly changing. If you're feeling uncertain about what’s new and how it impacts your organization, you're not alone. In this blog, we’ll break down the latest updates and key changes you need to be aware of, helping you navigate these complexities and ensure your IT practices remain compliant and secure. HIPAA (Health Insurance Portability and Accountability Act) HIPAA is a critical regulation for IT professionals working in the healthcare sector since it establishes national standards for protecting sensitive patient information. The act is divided into several key components, including the privacy rule, security rule and breach notification rule, each of which outlines specific requirements for managing and securing patient data. Privacy rule: Focuses on safeguarding patient information, ensuring that it's kept confidential and only shared when necessary. Security rule: Sets standards for the secure handling, transmission and storage of electronic protected health information (ePHI). Breach notification rule: Mandates the procedures to follow in the event of a data breach, including notifying affected individuals and reporting the breach to the appropriate authorities. Recent changes to HIPAA HIPAA regulations have evolved to address the growing needs of modern healthcare IT environments, particularly with the rise of telehealth and remote work. Some recent updates include: Privacy rule adjustments: New provisions allow for more flexibility in sharing patient information during public health emergencies, enhancing patient care without compromising privacy. Guidelines for secure communications: With the increasing... --- > Learn How Kaseya is Changing the Game for MSPs - Published: 2024-08-13 - Modified: 2024-09-27 - URL: https://www.kaseya.com/blog/transform-your-msps-financial-future/ Learn How Kaseya is Changing the Game for MSPs window. _wq = window. _wq || ; _wq. push({ id: "ico5jp8pea", options: { videoFoam: true, playerColor: "34495e", // plugin: { // "requireEmail-v1": { // lowerText: "Thanks in advance! " // } // } } }); Learn How Kaseya is Changing the Game for MSPs As an MSP, you know how essential you are to your customers’ viability and ultimate success. Your role in ensuring all systems are always available and always secure has become exponentially more difficult in the past decade. Shouldn’t your books reflect that? Unfortunately, the unit economics of the MSP industry have not yet caught up with the complex challenges and the value that MSPs provide. Unlike legal, financial and other professional services firms — which can take a month-long hiatus without significantly impacting their clients’ day-to-day operations — an MSP that goes dark for even a short time could return to find customers’ doors shuttered. Similarly, a corporate legal or accounting crisis at midnight is rare and can wait until morning; an IT outage typically demands immediate resolution. Yet, despite being the unsung heroes who keep SMBs (and, by extension, the broader economy) running smoothly, MSPs worldwide average profit margins of only 8% to 12%, while legal and financial services firms consistently achieve 30% to 35% profit margins. Kaseya's mission: To change the unit economics for MSPs A decade ago, Kaseya set out on a journey to right this financial injustice. A major milestone in this mission came with the recent launch Kaseya 365. Kaseya 365... --- > Discover how Kaseya 365's advanced automation features enhance IT efficiency, reduce errors and optimize resources for your business. - Published: 2024-08-12 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/kaseya-365-automation-benefits/ As IT teams push for greater efficiency, using powerful automations to streamline operations is becoming the norm. By automating routine and maintenance jobs, businesses can free up their technicians for bigger, more strategic projects. Kaseya 365 expertly caters to this need by providing top-notch automation capabilities that make managing IT tasks a breeze. See how Kaseya 365 can transform your IT operations and drive your business forward. Understanding Kaseya 365 Using fragmented tools is one of the biggest challenges that prevents IT teams from doing their best work. Kaseya 365 addresses this issue by enabling IT professionals to manage, secure, back up and automate endpoints from a single interface. The service integrates and provides seamless access to Kaseya's top solutions in endpoint management, security and backup, all for an affordable subscription — the cost of a cup of coffee. The three tenets of Kaseya 365 are: Simple: Kaseya 365 consolidates all critical components into one easy-to-manage subscription, reducing vendor fatigue and simplifying IT management. Efficient: Workflow integrations and automations significantly improve technician efficiency, enabling them to focus on more strategic tasks. Affordable: Businesses can save up to 75% compared to using a mix of separate solutions, making Kaseya 365 a cost-effective choice. Serving as the essential starter kit for IT professionals, Kaseya 365 is the core subscription for the Kaseya IT Complete platform. Since all the solutions are by Kaseya, they are seamlessly integrated, allowing users to expand anytime and take advantage of the 30+ modules and over 1,300 integrations... --- > Discover how Kaseya 365 offers a seamless way to manage, secure, back up and automate endpoints from a single interface, all under one affordable subscription. - Published: 2024-08-02 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/discovering-kaseya-365-it-management-solution/ Investing in a comprehensive IT management solution is the surest and fastest way for managed service providers (MSPs) and IT teams to elevate their IT management capabilities. Technology is the foundation of all modern business and as such 100% uptime on technology is now considered essential. However, managing IT infrastructure smoothly while relying on fragmented tools is no easy task for technicians, especially when they also have to defend against security threats, manage constant data recovery issues and respond to a steady stream of support requests. Kaseya 365 will empower you to manage, secure, back up and automate IT and security management. What is Kaseya 365? Kaseya 365 offers a seamless way to manage, secure, back up and automate your endpoints from a single interface, all under one affordable subscription. By consolidating these four crucial IT functions into one service, Kaseya 365 provides IT professionals with an efficient way to deliver IT services and manage their infrastructure. For example, a technician running routine maintenance across hundreds of devices can automate updates, monitor performance and ensure backups run smoothly from a single dashboard. The real power of Kaseya 365 lies in its automation prowess and seamless integrations. As the core subscription for the Kaseya IT Complete platform, Kaseya 365 offers the same level of integration that IT Complete is known for. While endpoint management, security and backup solutions are seamlessly integrated, you can expand your universe anytime to leverage the 30+ modules and over 1,300 integrations IT Complete provides. Limitless efficiency... --- > The Future of IT Survey Report reveals key trends shaping SMBs. Read our blog for five key highlights, including insights on AI, cybersecurity and more. - Published: 2024-07-22 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/five-highlights-from-the-future-of-it-survey/ Small to midsized businesses (SMBs) are often called the drivers of economic growth and innovation. Unlike big enterprises that have systems and policies firmly rooted in place and may experience change at a slower pace, SMBs move with greater agility and enjoy a rapid pace of growth. However, they are also vulnerable to major shifts in technology and the economy and must examine their budgets carefully before making a business decision. The Future of IT Survey Report (2024), previously known as the Kaseya IT Operations Survey, aims to provide insights into key trends shaping IT departments at midsized organizations, helping our readers anticipate what lies ahead and align themselves with the larger market direction. In this blog, we have highlighted the most important takeaways from the report, giving you a quick and easy way to stay informed. We highly recommend that you read the full report to see the complete picture.   Five key insights and observations Here are five key takeaways from the survey: AI is the star of the show Love it or hate it, AI has numerous practical applications. With the ability to automate tedious tasks and speed up processes, it's no surprise companies are rushing to adopt it. With 28% of organizations focusing on AI and 29% aiming to boost IT productivity through automation, it's clear that leveraging this new technology to simplify things is a key strategy. Looking ahead to 2025, automation and AI are poised to be big spend areas, with 40% of the... --- > Discover the importance of update rings in IT management. Learn what update rings are, how they work and why they are essential for maintaining security and stability in your organization's software environment. - Published: 2024-07-19 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/update-rings/ Keeping IT environments up-to-date with the latest software patches and updates is crucial for maintaining security, stability and performance. As an IT professional, it's essential to implement strategies that ensure smooth and efficient update processes. In this blog, we'll explore the concept of "update rings," their significance and how Kaseya VSA can streamline the process by utilizing isolated sites for testing updates. We'll also discuss the necessity of a testing environment and how they aid in QA testing, ensuring your systems are always in top shape. Discover how Kaseya VSA can help you with Advanced Software Management Learn More What Are Update Rings?   Update rings are a strategy designed to manage the deployment of updates within an organization. By categorizing devices into different groups that receive updates at staggered intervals, you can control the rollout process more effectively. This method allows IT administrators to ensure updates are thoroughly tested before being widely deployed across all systems.   Why Are Update Rings Important?   Minimized Risk  Deploying updates to a small group of devices first allows you to identify and resolve issues before they affect your entire organization. This controlled approach minimizes the risk of widespread disruptions and ensures a more stable IT environment.   Controlled Rollout  Staggering updates prevent widespread disruption, enabling IT administrators to manage the process more effectively. By controlling the rollout, you can ensure each group of devices receives the necessary attention, reducing the chances of encountering significant issues.   Improved Stability  Early identification of potential... --- > We're excited to share that Kaseya has bagged over a dozen Channel Program badges! Read our blog to see how they showcase our commitment to IT channel excellence. - Published: 2024-07-17 - Modified: 2024-07-18 - URL: https://www.kaseya.com/blog/kaseya-awarded-channel-program-badges/ Kaseya is proud to announce its outstanding achievement as a winner of 14 Channel Program badges. These prestigious badges recognize Kaseya’s exceptional contributions and remarkable performance in the IT channel space. The Channel Program badges are a testament to Kaseya's dedication and commitment to excellence. It's a significant milestone that sets Kaseya apart from its peers, showcasing the trust and authority it has earned within the channel community. This quarterly badge program encompasses a wide range of categories, with Kaseya excelling in the following areas: Category Leader: Sales Presentations (audIT) Category Leader: Billing Management (ConnectBooster) Category Leader: BCDR (Datto) Category Leader: Cloud Backup (Datto) Category Leader: Office 365 Backup (Datto) Navistack: Backup (Datto) Category Leader: PSA (Datto) Category Leader: Anti-Phishing (Graphus) Category Leader: Dark Web Identity and Monitoring (ID Agent) Category Leader: Documentation—IT Management (IT Glue) Category Leader: Password Management (IT Glue) Category Leader: SOC (RocketCyber) Category Leader: Peer Groups (TruMethods) Category Leader: Penetration Testing (Vonahi Security) Badges are awarded based on feedback from managed service providers (MSPs) who share their candid reviews and feedback on Kaseya’s products. Kaseya stood out among its competitors, demonstrating exceptional performance, innovation and customer satisfaction. "We are honored to be recognized by Channel Program for our achievements," said Kaseya EVP of Channel, Dan Tomaszewski. "This recognition reflects the dedication of our team and our relentless pursuit to deliver top-notch products and services to our valued customers. " These coveted badges reinforce Kaseya’s commitment to the IT channel and serve as a testament to the... --- > NIST compliance refers to the following of security guidelines and standards set forth by NIST to protect information, systems and data. Learn how to comply. - Published: 2024-07-12 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/what-is-nist-compliance/ Data protection is a top concern for businesses both large and small, and that's where NIST comes in. NIST, or the National Institute of Standards and Technology, provides a framework to help organizations manage and reduce cyber risk. In this article, we'll explain what NIST is, why it's so important in cybersecurity, the different standards and frameworks it includes and how to be compliant. Plus, we'll show you how Kaseya 365 can make NIST easy and affordable. What is NIST? NIST is a federal agency within the United States Department of Commerce. Its mission is to boost innovation and industrial competitiveness by advancing measurement science, standards and technology. When it comes to cybersecurity, NIST is famous for its guidelines and frameworks that help organizations protect their information and systems. These standards are designed to manage and reduce cyber-risk so organizations can protect their data and the trust of their customers. When was NIST founded? NIST, originally known as the National Bureau of Standards (NBS), was founded in 1901 to address the need for standardized measurements and promote uniformity in the scientific and industrial sectors. Congress established the agency to eliminate a significant obstacle to U. S. industrial competitiveness — a subpar measurement infrastructure that fell behind the advanced capabilities of the United Kingdom, Germany and other economic rivals. Since then, NIST has grown and expanded its focus. Now, it includes not just measurements but also cybersecurity, advanced manufacturing and other critical areas. NBS was renamed to NIST in 1988 to... --- > Discover Kaseya's Partner First Pledge, a unique program designed to share both risks and rewards with our valued MSP and IT department customers. - Published: 2024-06-18 - Modified: 2024-12-20 - URL: https://www.kaseya.com/blog/kaseya-partner-first-pledge/ At Kaseya, we believe that true partnership is built on trust, mutual support and shared goals. That’s why we’ve introduced the Partner First Pledge — our heartfelt commitment to standing by our managed service providers (MSP) and internal IT teams’ customers every step of the way. Our Partner First Pledge program is all about putting you, our valued customers, at the forefront of everything we do. While many companies share in the rewards, few extend this ethos to sharing risks. We believe that by standing shoulder to shoulder with our partners, especially in challenging times, we create a more robust and resilient ecosystem. That's why our Partner First Pledge program is designed to share not just the rewards but also the risks that our partners face. In this blog, we’ll explain what Kaseya's Partner First Pledge is, the idea behind it and how we aim to help our customers through it. Understanding Kaseya’s Partner First Pledge Kaseya’s Partner First Pledge is a first-of-its-kind program providing unmatched pricing and contract term flexibility and support to our partners, showcasing our commitment to their profitability, performance and success. Our policies are crafted to offer our partners the flexibility they need to adapt to changing circumstances, ensuring our solutions remain aligned with their evolving needs. The policies are: Competitive one-year contracts Reduced pricing for one-year contracts, offering affordable access to Kaseya solutions without long-term commitments, allowing partners to adapt to changing business needs. Month-to-month contracts for Datto BCDR Reintroduced month-to-month contracts for Datto BCDR,... --- > Discover how Kaseya's RMM solutions, like VSA and Datto RMM, can streamline your IT tasks, reduce stress and free up your summer for more relaxation and fun. - Published: 2024-06-18 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/reclaim-your-summer-automate-it-tasks-with-rmm/ Summer is around the corner, and for IT professionals and managed service providers (MSPs), it's the perfect time to dream about sunny beach vacations. Unfortunately, mundane tasks and an avalanche of tickets often stand in the way, turning those dreams into stress and burnout. Kaseya can change that. Whether you use the flagship remote monitoring and management (RMM) solutions VSA or Datto RMM, or the recently launched Kaseya 365 subscription service, their built-in powerful automation and extensive script library will boost your IT efficiency and free up your summer. The daily grind of IT pros and MSPs IT professionals and MSPs face a daily barrage of tasks that are not only time-consuming but also monotonous. Think about it: system updates, security checks, routine maintenance and managing common tickets, like printer issues, are just the tip of the iceberg. They also have to handle the complicated process of onboarding and offboarding employees, which adds another layer of complexity and workload. All these tasks consume most of the day, making it hard to focus on anything else. IT teams caught in this endless cycle of repetitive work have no time for exciting projects or even a bit of relaxation. As a result, productivity drops and achieving a healthy work-life balance becomes a real challenge. This constant grind can lead to burnout, further complicating the struggle to maintain a balanced and fulfilling life. But does it really have to be this hard? Introducing Kaseya's RMM automation Enter Kaseya's RMM tools, VSA and Datto... --- > Automated billing solutions help MSPs improve the efficiency of their billing processes. Learn about the different types, benefits, and how to choose one. - Published: 2024-05-27 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/msp-billing/ In today’s fast-paced business environment, managed service providers (MSPs) need efficient, automated billing solutions to streamline their operations, ensure timely payments and maintain accurate financial records. Manual billing processes are not only time-consuming but also error-prone, which can lead to customer dissatisfaction and revenue losses. Automated billing solutions provide a seamless way for MSPs to handle invoicing, payment processing, subscription management and more, allowing them to focus on delivering exceptional services to their clients. In this blog, we will explore the importance of automated billing solutions for MSPs, how they work and their benefits. We’ll also introduce you to Kaseya Quote Manager, a powerful MSP quoting software designed to enhance the MSP billing processes and drive efficiency. Let’s see why investing in a robust billing solution is crucial for your MSP business. What are billing solutions? Billing solutions are software applications designed to manage the entire billing process for businesses. These solutions automate various tasks such as invoicing, payment processing, subscription management, revenue recognition and financial reporting. By streamlining these processes, billing solutions help businesses reduce manual errors, improve efficiency and ensure compliance with regulatory requirements. Billing solutions are vital for businesses because they provide a structured and efficient way to handle financial transactions. They ensure that invoices are generated accurately and sent out on time, payments are processed swiftly, and financial data is recorded and reported correctly. This not only enhances cash flow but also improves customer satisfaction by providing a seamless billing experience. Why are billing solutions important... --- > Explore the significance of managed detection and response (MDR) for enhancing business cybersecurity and compliance. - Published: 2024-05-22 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/managed-detection-and-response-mdr/ Businesses are seeing a rise in both the number and complexity of security threats. Managed detection and response (MDR) offers a proactive solution by continuously monitoring networks and IT systems. It combines advanced analytics, threat intelligence and expert knowledge to quickly detect, respond to and prevent security threats. This approach is essential for businesses to pre-emptively detect security breaches and maintain operational stability. In this blog, we'll explore how Kaseya Managed SOC, a superior MDR solution, can significantly bolster your cybersecurity measures. Use Kaseya Managed SOC to help you with MDR Making Advanced Threat Protection Easy and Efficient Get Started What is managed detection and response (MDR)? MDR is a high-tech cybersecurity service that can radically improve an organization’s security posture by taking on advanced cyberthreats and eliminating them for good. It’s an outsourced service, generally run out of a security operations center (SOC), that gives SMBs the power and resources of an internal security team that only large corporations can afford. MDR service providers have intimate knowledge of tools and techniques used by cybercriminals and how they operate. Armed with this information, MDR specialists actively hunt, disrupt, contain, analyze and mitigate threats systematically before they can take hold of their client’s organization. MDR experts’ tool stack includes everything from firewall, antivirus and antimalware programs to advanced intrusion detection, encryption, and authentication and authorization solutions. Besides stopping advanced threats, MDR experts also analyze the root cause of an intrusion to prevent it from happening again. They also make actionable recommendations... --- > Server monitoring metrics help IT professionals assess the performance, health, efficiency and security of their servers. Learn key metrics to monitor. - Published: 2024-05-22 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/server-monitoring-metrics/ Today, organizations rely heavily on servers to manage their operations efficiently. Ensuring optimal server performance has become crucial for maintaining business continuity and protecting sensitive data.   In this blog post, we will explore the key server monitoring metrics, explain their significance and provide best practices for leveraging these metrics to enhance your server management strategy. We will also highlight how Kaseya VSA, a powerful remote monitoring and management (RMM) solution, can help you monitor these server metrics, driving efficiency and ensuring security. What are server monitoring metrics? Server monitoring metrics are quantitative measures used to assess the performance, health and efficiency of servers. These metrics provide insights into various aspects of server operations, enabling IT professionals to detect and resolve issues proactively. Monitoring server metrics is essential in the cybersecurity landscape as it helps identify potential threats, optimize resource utilization and ensure that servers operate within acceptable performance parameters. What are key server monitoring metrics? Understanding the key server monitoring metrics is vital for maintaining optimal server performance. Here, we discuss the most critical metrics that every IT professional should monitor: CPU utilization CPU utilization measures the percentage of CPU capacity currently in use. High CPU utilization can indicate that the server is under heavy load, which may lead to performance issues or server crashes. Monitoring CPU utilization helps balance the load and plan for capacity upgrades. Memory usage Memory usage tracks the amount of RAM being used by applications and processes on the server. High memory usage can... --- > IT asset management (ITAM) is a process that ensures an organization’s assets are properly deployed, tracked, maintained, and disposed of. Learn more. - Published: 2024-05-20 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/it-asset-management-itam/ As your business scales, it is increasingly important to efficiently manage your software and hardware assets throughout their lifecycle. Doing so helps reduce risks, plan your budget more effectively, minimize business disruptions and understand how effective your IT infrastructure is in driving success for your organization. IT asset management (ITAM) provides a systematic approach to achieving this goal in an organization. In this comprehensive blog post, we will discuss the various aspects of ITAM, including its types, components and best practices. We will also explore how Kaseya VSA can help you streamline your IT asset management processes and boost their efficiency. What is IT asset management? IT asset management is a process (and a set of technologies) that ensures an organization’s assets are deployed, tracked, patched, maintained, upgraded and eventually disposed of. These assets include hardware, software, cloud resources and other technology components that support business operations. An important aspect of IT asset management is determining how well your IT infrastructure supports your unique business needs. Essentially, the purpose of IT asset management is to maximize the value created by the IT equipment within the organization by monitoring its status throughout its lifecycle. Why is IT asset management important? The main goal of IT asset lifecycle management is to determine when an asset is likely to reach its peak performance and how long it can be utilized optimally before it can eventually be disposed of. This data-driven approach helps businesses ensure that they can keep their assets operational for as... --- > Desktop management is a comprehensive approach to managing all the computers within an organization. Learn how it can streamline your IT operations. - Published: 2024-05-20 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/desktop-management/ Desktop management is vital for any business wanting to keep their IT systems efficient and secure. This approach helps simplify the oversight of computer systems, ensuring they run smoothly and safely. In this post, we delve into the essentials of desktop management, its significant role across industries and best practices for effective implementation. We'll also show how Kaseya VSA, a leading remote monitoring and management tool, can significantly boost your desktop management efforts. What is desktop management? Desktop management is a comprehensive approach to managing all the computers within an organization. It includes overseeing software installations, managing hardware configurations, ensuring security updates and patches are applied promptly, and monitoring system health. This practice not only helps in maintaining the health of the IT infrastructure but also supports compliance with various standards and regulations, ensuring that business operations are both efficient and secure. Why is desktop management important? For IT professionals, the importance of robust desktop management cannot be overstated. It directly impacts the business's bottom line by enhancing productivity, ensuring security, reducing costs and maintaining compliance. Effective desktop management ensures that: Systems run smoothly and efficiently, minimizing downtime and maximizing productivity. Security threats are managed proactively through regular updates and patches. Compliance with industry standards is maintained, protecting the organization against legal and financial penalties. The role of desktop management in supporting IT infrastructure is undeniable. It not only secures operations against potential threats but also ensures that systems function without interruption, enhancing overall productivity. By consistently applying updates and... --- > RDCMan simplifies management of multiple remote desktops, enhancing security and efficiency in IT operations. Learn about how it works and key features. - Published: 2024-05-10 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/remote-desktop-connection-manager-rdcman/ In the modern workplace, the ability to remotely access and manage multiple desktops efficiently is not just a convenience — it's a necessity. Remote desktop connection manager (RDCMan) is a powerful tool designed to simplify the management of multiple remote desktop connections. This tool is particularly significant in environments where system administrators need to juggle several remote desktop sessions, making it an invaluable asset in the IT toolkit. As we explore the nuances of RDCMan, we will also introduce how Kaseya's VSA (remote monitoring and management) enhances these capabilities, providing a more integrated and scalable solution for IT management. What is remote desktop connection manager? Remote Desktop Connection Manager (RDCMan) is a software designed to help system administrators efficiently manage multiple remote desktop connections. It is ideal for use in large environments like server farms and centralized data centers, where quick and easy access to numerous remote systems is crucial. Core functions of RDCMan RDCMan is a vital tool for system administrators, enhancing access, security and efficiency in managing networked remote desktops. Its scalability and robust management features make it an indispensable resource for effective IT infrastructure administration. Core functions include: Centralized access: RDCMan consolidates multiple remote desktops into one interface, enabling quick transitions between different sessions without the need for repeated logins. Streamlined management: The tool organizes connections into manageable groups, simplifying navigation and operation across extensive networks. Efficient connection management: Administrators can quickly manage and switch between sessions, saving valuable time and reducing the potential for errors. Enhanced... --- > Endpoint monitoring refers to the continuous surveillance of network-connected devices to maintain device security and efficiency. Learn how it works. - Published: 2024-05-10 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/what-is-endpoint-monitoring/ Securing networks and devices is more crucial than ever before. Endpoint monitoring is key in this effort, as it oversees all network-connected devices to protect against emerging cybersecurity threats and maintain performance. In this blog, we'll also look at how Kaseya VSA (remote monitoring and management) boosts these functions, offering a solid strategy for IT management. What is endpoint monitoring? Endpoint monitoring is a crucial IT process that involves the continuous surveillance of all devices connected to a network — ranging from laptops and desktops to servers and mobile devices. The primary goal of this monitoring is to maintain the security and efficiency of these devices. By closely observing the activities and status of each endpoint, organizations can ensure that their network remains robust against potential vulnerabilities. How does endpoint monitoring work? The operation of endpoint monitoring is facilitated through specialized software solutions designed for real-time oversight. This software keeps a vigilant eye on each connected device to verify that it adheres to strict security policies. The system actively scans for any unusual activities or potential threats, allowing IT professionals to react swiftly and mitigate risks before they escalate into serious security incidents. This proactive approach is essential in maintaining the integrity and performance of an organization's digital infrastructure. Key components of endpoint monitoring Endpoint monitoring encompasses several critical components: Real-time device surveillance: Keeps a constant watch over device activities and interactions within the network. Security compliance: Ensures all endpoints adhere to set security standards to mitigate risks. Threat detection... --- > See five compelling reasons why you should be sure to attend Kaseya Connect Global 2025. - Published: 2024-05-10 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/kaseya-connect-global-2025/ See five compelling reasons why you should make sure you attend Kaseya Connect Global 2025. If you weren’t at Kaseya’s flagship event, Kaseya Connect Global 2024 at the MGM Grand in Las Vegas, Nevada last week, you missed four action-packed days. We’re proud to have created an exciting atmosphere for IT professionals to connect, learn and grow. This year, we introduced game-changing innovations that included Kaseya 365 and the Partner First Pledge. But Kaseya Connect Global wasn’t all work and no play – attendees also enjoyed amazing entertainment, receptions and networking. While the 2024 event is in the books, there’s good news: We’re doing it all again next year. Here are five reasons why you should make plans now to attend Kaseya Connect Global 2025. Make connections. Attendees enjoy unmatched opportunities to meet and connect with other business and technology professionals for four high-energy days. Kaseya Connect Global gathers a galaxy of MSPs, IT professionals, Kaseya leaders and industry influencers under one roof. At Kaseya Connect Global, you’ll enjoy unparalleled access to movers and shakers in the technology space. Up your game. Kaseya Connect Global gives IT professionals an unbeatable opportunity to learn about technology and gain new certifications. Attendees can hone skills in cybersecurity, IT management, administration and more, as well as elevate their knowledge at a variety of technology, marketing and business-focused sessions. Training may require extra fees. Be in the know. Who doesn’t want to be among the first to learn about industry changing innovations? This year, we kicked off the event with a bang when we announced our revolutionary new Kaseya... --- > Explore key insights from day three of Kaseya Connect Global 2024, focusing on cybersecurity solutions and strategic management - Published: 2024-05-07 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/kaseya-connect-global-2024-day-three-recap/ Navigating Cybersecurity at Kaseya Connect Global 2024 The final day of Kaseya Connect Global 2024 offered a deep dive into cybersecurity, emphasizing how it can transition from a challenge to a significant growth opportunity for managed service providers (MSPs). Among the myriad of insightful sessions, two stood out for their focus on cybersecurity's evolving landscape and strategic management. Risky business: Turning cybersecurity challenges into opportunities Led by Greg Jones, VP of Business Development of EMEA at Kaseya, this session leveraged findings from the 2024 MSP Benchmark Survey to address cybersecurity critical challenges faced by IT professionals. The discussion centered around the increased threat of ransomware, highlighting that cybercrime has recently become more prevalent than other crimes, particularly affecting SMBs, which are often considered soft targets. With over 80% of ransomware victims being small businesses facing an average hourly downtime cost of $8,000 after an attack, the urgency for robust cybersecurity measures is clear. Jones also discussed building a cybersecurity stack that aligns with the NIST Cybersecurity Framework to target specific concerns, showcasing products like Dark Web ID, Vulscan and BullPhish ID that help identify cybersecurity threats, protect IT environments and govern IT security postures effectively. This holistic approach not only enhances protection but also positions cybersecurity as a driver for business growth. CISO roundtable: Navigating the cyberthreat landscape The CISO roundtable featured a robust panel of experts, including Jason Manar, CISO at Kaseya; Lisa Sotto, Partner at Hunton Andrews Kurth LLP; Wes Spencer, Cofounder of Empath and Vice President of... --- > Kaseya Connect Global 2024 began with an industry transforming announcement, but the excitement didn’t end there. - Published: 2024-05-02 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/kaseya-connect-global-day-1/ After a pre-day packed with the annual M&A Symposium and the GlueXperience, the main event of Kaseya Connect Global 2024 kicked off with CEO Fred Voccola’s keynote on Tuesday morning. Introducing Kaseya 365: A Game-Changer in IT Management & Security The keynote highlight was Kaseya’s much anticipated industry-changing announcement: The unveiling of Kaseya 365. This cutting-edge platform promises to revolutionize how IT professionals manage, secure, back up and automate their workflows across multiple SaaS applications. Kaseya 365 is designed to enhance efficiency, security and scalability, providing users with a more cohesive and integrated experience and truly transform the unit economics of IT and security management. “We believe that Kaseya 365 is going to create a new golden age for MSPs,” said Voccola. “MSPs can expect to increase their profit per endpoint by upwards of $10 without adding a single customer or making a single sale. ” Kaseya 365 is a game-changer for MSPs "that will make their lives easier and drive revenue. ” Kaseya customers who already subscribe to at least one individual component of Kaseya 365 can easily upgrade to a full Kaseya 365 license with an incremental upfront cost.   Kaseya 365 is available in two tiers. Kaseya 365 Express, which features the core components of comprehensive endpoint management: RMM, advanced software management, antivirus, ransomware detection and endpoint backup, and Kaseya 365 Pro, which includes all of the components of Kaseya 365 Express and adds next-generation endpoint detection and response (EDR). Kaseya makes Partner First Pledge While the... --- > Recap of Kaseya Connect Global 2024: Discover how AI and automation are revolutionizing IT management and security. - Published: 2024-05-02 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/kaseya-connect-global-2024-day-two-recap/ As we wrapped up another exhilarating day at Kaseya Connect Global 2024 in Las Vegas, the spotlight was firmly on the transformative power of AI and automation in IT. The day was filled with insightful sessions, but a few in particular showcased the future of IT and security management through the lens of cutting-edge artificial intelligence and autonomous processes. Harnessing AI and autonomous automation in IT management During the session "IT & Security Management of Tomorrow, Today with AI and Autonomous Automation," led by Nadir Merchant, General Manager and CTO at Kaseya, we delved into the rapid evolution of AI within IT. This isn't just about keeping pace with technology; it's about setting the stage for a future where AI not only enhances operational efficiency but also pioneers new avenues for innovation and service delivery. Nadir highlighted the integration capabilities of Kaseya’s IT Complete, demonstrating how owning the entire IT toolkit enables seamless, effective integrations that outpace third-party solutions. He also explored the extensive range of workflow integrations available in IT Complete, which currently exceed 1,500. To simplify usage, Kaseya has curated two critical lists for its users: the "Essential 20 Automations" and the "Core 50 Integrations. "  This session also underscored the shift toward a more proactive and predictive IT management framework, leveraging the following automation categories: True-Sync: This category of automations eliminates the manual effort required to maintain updated information across various IT Complete modules. It automatically synchronizes data to ensure consistency and accuracy throughout your IT management... --- > Kaseya 365 provides the foundation for MSPs to manage endpoints while enjoying effortless profit growth. Manage, secure, back up and automate with K365. - Published: 2024-04-30 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/kaseya365-unveiled/ Welcome to the golden age of IT and cybersecurity management. Today, in Las Vegas in the opening keynote of Kaseya Connect Global 2024, Kaseya CEO Fred Voccola introduced the world to a solution that changes the game for managed service providers (MSPs): Kaseya 365. This all-in-one endpoint solution is poised to operationally transform MSPs.   The result of a decade of thoughtful development, Kaseya 365 includes everything MSPs need to lay a robust foundation for managing endpoints while enjoying immediate and effortless profit margin growth. It is purpose-built to manage, secure, back up and automate all of an MSP’s clients' endpoints under a single subscription. Watch Fred’s revolutionary announcement. https://www. youtube. com/watch? v=aeFKDXMGMPw Kaseya 365 revolutionizes the unit economics of IT and security management The foundation of Kaseya 365 rests on four core pillars designed to enable MSPs with immediate and long-term success.   1. Manage Perpetually overburdened and under-resourced IT teams have had to grapple with a growing array of complex technologies to stay on top of endpoint proliferation. Kaseya 365 alleviates that stress by giving IT teams access to and control over ALL of their clients’ endpoints — right from a single unified interface. 2. Secure MSPs are often forced to compromise on securing their clients’ endpoints because of cost or client perception of necessity. Not anymore. Kaseya 365 makes it easy for MSPs to deliver security the right way for their clients, every time, without the burden of additional expenses. The foundation of robust endpoint security for... --- > Kaseya Connect Global’s GlueXperience 2024 in Las Vegas gathered IT Glue partners for an informative event, unveiling new features like IT Glue Copilot and sharing valuable IT insights. - Published: 2024-04-30 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/gluexperience-2024-event-recap/ We were thrilled to host our IT Glue partners at GlueXperience, a specialized pre-day event at Kaseya Connect Global 2024 in Las Vegas on Monday, April 29. This annual gathering is dedicated to fostering deeper connections, sharing innovative insights and showcasing the latest advancements in IT documentation and management. It was fantastic to reconnect and experience the incredible momentum of our growing community during a day packed with enlightening sessions. Both our product teams and seasoned IT Glue power users provided invaluable insights, presenting an opportunity to dive into exciting new developments that are transforming the IT documentation landscape. Introducing IT Glue Copilot Kaseya CTO and GM of IT Glue, Nadir Merchant, introduced IT Glue Copilot during the keynote. This advanced feature leverages AI technologies such as natural language processing, generative AI, machine learning and traditional intelligence algorithms to revolutionize IT documentation. IT Glue Copilot simplifies the documentation process by automating the creation of related items, offering smart templates and providing intelligent suggestions for relationships based on user preferences and historical data. This tool integrates seamlessly into any stage of an organization's journey, enhancing accuracy and adaptability in managing IT documentation dynamically. With the launch of IT Glue Copilot, Kaseya takes a monumental leap forward, introducing cutting-edge AI technologies, such as natural language processing, generative AI, machine learning and traditional intelligence algorithms to revolutionize how IT documentation is created, curated, accessed and orchestrated. Microsoft Entra ID Password Rotation We also unveiled the Microsoft Entra ID Password Rotation, a new feature... --- > The M&A Symposium at Kaseya Connect Global unpacked current trends, challenges and strategies in M&A for MSPs. - Published: 2024-04-30 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/mergers-acquisition-symposium-recap/ The technology industry continually evolves, and managed service providers (MSPs) are often at the forefront of this transformation. We brought MSPs, investors and other professionals in the mergers and acquisitions (M&A) space together for an exciting pre-day event at Kaseya Connect Global 2024. This dedicated symposium aimed to unpack current trends, challenges and strategies in M&A was tailor-made for MSPs, offering valuable insights into the complexities of acquisitions, mergers and sales in today's MSP landscape. Key Themes and Discussions The M&A Symposium kicked off with an address by Kaseya Chief Executive Officer Fred Voccola outlining the climate in the M&A space as well as his insights into the current market and the challenges that he believes lie ahead. Other experts also offered their insight throughout the day’s sessions. Understanding Market Dynamics The symposium opened with a comprehensive analysis of the current market dynamics and a look at how those dynamics may impact MSPs looking to sell their business this year. Many aggregators are looking at a tough financial landscape and growing more cautious in their attitudes toward M&A. Also, a slowdown in the macro-economic climate is translating into delays in aggregators launching new projects. Buyers and sellers were urged to remember that M&A is a numbers game, and they must ensure that they’re calculating their value accurately.   Make due diligence a priority A central theme of the day was the critical role of strategic fit and due diligence in a successful merger or acquisition. Honest financial assessments are critical,... --- > Discover how integrating IT management tools by Kaseya enhances efficiency, security and cost management, transforming your IT operations. - Published: 2024-04-19 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/integrate-it-management-tools-kaseya/ Integration between IT management tools is essential for breaking down silos across different IT systems and departments, leading to a more unified and efficient operation. This streamlining of processes allows technicians to save time and address challenges more effectively, significantly enhancing the responsiveness and overall efficiency of IT services. In this blog, we will explore the transformative benefits of integration on your business operations. We'll demonstrate how integration not only boosts efficiency and security but also optimizes cost management, comprehensively improving your IT strategy. Understanding IT management software tools In IT, success hinges on having a clear view of your IT infrastructure and efficiently managing it — and that's exactly what IT management software tools deliver. These tools range from remote monitoring and management (RMM) to security and network management solutions, streamlining the way technicians oversee an organization's IT framework. These applications enable IT professionals to swiftly detect, diagnose and resolve issues, minimizing downtime and bolstering system reliability. Beyond troubleshooting, these tools also help refine operational processes, boost productivity and ensure that IT environments remain secure and scalable. Common features and capabilities of IT management software tools Automated monitoring: Monitors system performance continuously, alerting IT staff to potential issues promptly. Cloud management: Manages cloud resources to optimize deployment, utilization and cost efficiency. Security protocols: Implements advanced security measures to safeguard systems, data and networks from threats and vulnerabilities. Performance analysis: Offers insights into IT operations to help make informed, data-driven decisions to enhance system efficiency and performance. Patch management: Automates the process of updating software... --- > Allowlisting is a security measure that permits only pre-approved entities to have access privileges within a network or system. Learn how it works. - Published: 2024-03-26 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/what-is-allowlisting/ Keeping our digital world secure is more critical than ever as cyberthreats grow faster than we can track. Every business is searching for strong ways to protect their precious data and systems. Allowlisting stands out as one of these strategies, making it much harder for unwanted visitors to access a company's digital space. Essentially, it's like having a VIP list for your system's security, ensuring only the approved get in. In this blog, we'll explore the ins and outs of allowlisting, why it's so important, and introduce how Kaseya VSA (RMM) emerges as a key player in making this strategy work smoothly. What is allowlisting? Allowlisting is a security measure that permits only pre-approved software, email addresses, users and other entities to have access privileges within a network or system. Unlike traditional security approaches that block known threats, allowlisting operates on the principle of denying everything that is not explicitly allowed. This approach significantly narrows down the potential attack vectors, ensuring that only legitimate and safe entities can interact with your systems. How does allowlisting work? Allowlisting operates on a simple but effective principle: only the trusted can enter. Imagine it as having a VIP list for a highly secure event. Only those whose names are on the list can get through the door, no exceptions. This is exactly how allowlisting works in the realm of cybersecurity. System administrators create a detailed list of entities deemed safe — these can be specific software applications, IP addresses or even email senders.... --- > Explore a new integration between Datto Networking and VSA 10 that supercharges network management efficiency for MSPs and businesses alike. - Published: 2024-03-26 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/datto-networking-vsa-10-integration/ In the constantly changing world of IT management, seamless integration between tools is the key to doing things better and faster. Enter the powerful integration between Datto Networking and VSA 10 that promises to supercharge network management efficiency for managed service providers (MSPs) and small to midsize businesses (SMBs) alike. Our blog explores the nuances of discovering, deploying and managing networks using this groundbreaking integration. Step up your productivity, impress your end users and secure a competitive advantage — all while keeping your networks up and running smoothly and performing like a dream. Your smarter networks await! About the integration The integration, launched in the third quarter of 2023, promises unparalleled convenience and operational fluency for users. Getting started is a breeze. Head over to the integrations section in VSA 10, where you'll discover clear, step-by-step instructions. No tech acrobatics required — just straightforward guidance to kick off this transformative journey. Behind the scenes: How it works API keys: Begin by obtaining the essential public and private API keys from the Datto Portal integrations page. These keys unlock the gateway to the Network Manager. Configuration: The process is intuitive. Configure your VSA 10 site to map seamlessly with your Datto Networking network. Automatic sync: Once the connection is made, magic happens. Supported devices, like access points, switches and routers, automatically sync with your VSA 10 site as long as the mapping remains active. Why it matters This integration is all about giving businesses the power to manage their IT ecosystems with unprecedented... --- > Multifactor Authentication (MFA) is an identity verification and cybersecurity essential requiring the use of multiple verification methods. Learn how it works. - Published: 2024-03-04 - Modified: 2025-06-13 - URL: https://www.kaseya.com/blog/multifactor-authentication-mfa/ Multifactor authentication (MFA) is an identity verification and cybersecurity essential where users confirm their identities using more than one method. This is a simple yet effective way for IT professionals to add an extra layer of security to the environment while making it doubly hard for cybercriminals to break in. Implementing MFA not only shows up as a high priority on cybersecurity best practices but is also a mandatory requirement by several regulatory frameworks and industry standards, such as GDPR, HIPAA or PCI DSS, to keep sensitive data safe. Read on to get a comprehensive understanding of the features and benefits of MFA. What is multifactor authentication (MFA)? In the field of cybersecurity, MFA adds an extra layer of protection by requiring users to provide multiple forms of identification before accessing sensitive data or systems. It's a robust security measure that enhances access controls beyond traditional username and password combinations. Typically, this involves a combination of factors such as passwords, biometrics (like fingerprints or facial recognition), smart cards or one-time codes sent to mobile devices. By requiring multiple elements for authentication, MFA significantly reduces the risk of unauthorized access, protecting businesses from password-related vulnerabilities. This added security layer is crucial in the modern digital landscape, where cyberthreats are increasingly sophisticated. Implementing MFA not only safeguards confidential information but also aligns with regulatory compliance standards, making it an essential practice for businesses aiming to fortify their cybersecurity posture. How does multifactor authentication work? MFA operates on the principle of requiring users... --- > Explore how RMM agents revolutionize IT management, providing real-time monitoring, automation and comprehensive control for unparalleled efficiency. - Published: 2024-02-28 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/rmm-agent/ As the number of connected devices continues to escalate at an unprecedented rate, effective management and monitoring of IT infrastructure has become paramount. This brings us to the cornerstone of IT management and monitoring: the remote monitoring and management (RMM) agent. This blog post delves deep into what an RMM agent is, its significance, how it operates and the unparalleled benefits it offers. Furthermore, we'll explore how Kaseya's RMM solution, VSA, leverages RMM agents to provide a comprehensive and unified approach to IT management. The role of RMM agents in modern IT management RMM agents are pivotal in modern IT management, functioning as the foundational tools that IT professionals rely on to maintain and optimize network and device performance. Installed on each device within an IT infrastructure, these agents facilitate a seamless flow of critical data back to the IT administrators, including detailed system health and performance metrics. This continuous stream of data is essential for the proactive management of IT environments, allowing for early detection and resolution of potential issues. RMM agents empower IT teams to perform a wide array of tasks remotely, from routine maintenance and updates to troubleshooting and repairing problems, often without interrupting the end-user experience. This capability is crucial in today's fast-paced business environments, where downtime can lead to significant losses. Furthermore, the automation features inherent in RMM solutions streamline many routine processes by reducing the workload on IT staff and minimizing the risk of human error. By providing real-time visibility into the health and... --- > Cloud billing management tools empower MSPs with cost efficiency, transparency and financial planning. Learn how to optimize your billing strategy. - Published: 2024-02-28 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/cloud-billing-management-tools-msp/ Managed service providers (MSPs) always look for new ways to improve their business, keep their customers happy and stay ahead of the competition. One big challenge they face is managing cloud billing, which can be complex and time-consuming. Cloud billing management is very important because it helps MSPs bill their clients accurately for cloud services used. With tools like Kaseya Quote Manager, MSPs can make this process much smoother and more efficient. Interestingly, a significant number of businesses now rely on cloud services for their daily operations, indicating the growing importance of effective cloud billing management for MSPs. What is cloud billing management? Cloud billing management encompasses the processes and tools that businesses, particularly MSPs, employ to oversee the billing of cloud services. It involves tracking usage, managing costs and invoicing clients for cloud resources consumed. In the context of MSPs, cloud billing management is pivotal for accurately charging clients based on their usage, offering transparent billing practices and ensuring that billing operations align with the dynamic nature of cloud services. Why are cloud billing management tools important? Cloud billing management tools or cloud billing software are specialized applications designed to aid MSPs in the efficient management of cloud billing operations. These tools are essential for several reasons: Cost efficiency and strategic financial planning: They enable MSPs to offer cost-effective solutions by closely monitoring and optimizing cloud resource usage, ensuring clients pay only for what they use. Navigating complexities: Cloud services often come with complex pricing models and the challenge... --- > Escape the IT Groundhog Day! Discover how automation can break the monotony, boost efficiency and rescue IT professionals from burnout. Dive in now! - Published: 2024-02-05 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/top-it-tasks-to-automate/ Ever find yourself in that all-too-familiar loop of doing the same thing every day? In the world of IT, burnout has become an alarming issue, with a staggering 77% of professionals reporting an increase in burnout levels. The culprit? The relentless, daily repetition of low-value, high-volume tasks when IT professionals inherently thrive on tinkering and solving complex problems. Fortunately, breaking free might be simpler than you think. Time to channel your inner Bill Murray from everyone's favorite time loop movie and snap out of the cycle with — automation. Read on to find out what key IT tasks you should automate to liberate yourself from monotony and unlock high efficiency. 10 IT tasks to automate Here are some common IT tasks that you should start automating right away. User onboarding Make your onboarding process hassle-free with automation so you can impress clients and end users with a seamless experience. Imagine a process where all onboarding tasks, like configuration hardening, software deployment, patching and even removing bloatware, seamlessly run side by side. Kaseya VSA’s automation workflow builder can make it happen for real by stringing all these actions together into one coherent and blazing-fast automated workflow. With automation as your ally, you not only save time but also elevate your user experience to a whole new level. Password resets Dealing with password reset requests from clients and end users can be a real headache for IT professionals. With 20% to 50% of help desk tickets revolving around password resets, the frustration... --- > Explore all the aspects of vulnerability management including what processes are involved and why it's important for keeping your organization secure. - Published: 2024-01-25 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/vulnerability-management/ Vulnerability management is a cybersecurity strategy that enables organizations to identify, prioritize and mitigate security risks across their IT environment on an ongoing basis. Without vulnerability management, businesses are susceptible to security attacks that can prove to be very costly. Through the effective implementation of vulnerability management processes, businesses can address security issues proactively while staying compliant with industry and government standards. Some common vulnerability management best practices include conducting regular IT scans, patching systems on time and educating employees on security protocols. You might agree that vulnerability management is an important yet time-consuming job that IT technicians do not have enough time for. Kaseya Network Operations Center (NOC) services can be helpful in this regard. By outsourcing all your vulnerability management tasks to our NOC services, you can streamline and simplify your IT operations dramatically while reducing the workload on your technicians. But before we get into this, let’s first review vulnerability management best practices, benefits, challenges and more. Then, we'll take a look at how you can outsource your vulnerability management tasks to our NOC services. What is vulnerability management? The role of vulnerability management is to actively look for, identify and patch all vulnerabilities in an organization’s IT environment before a threat actor exploits them. These vulnerabilities can be found in hardware devices, endpoints, software and even company networks — basically all components of an IT infrastructure. At any given point, there are multiple vulnerabilities plaguing a company’s IT environment. Part of the vulnerability management process is... --- > Professional services automation (PSA) software has become a critical tool in the IT service industry. Learn about PSA software functions, benefits and more. - Published: 2024-01-24 - Modified: 2024-03-12 - URL: https://www.kaseya.com/blog/what-is-professional-services-automation-psa-software/ In the dynamic world of IT services, the efficiency and management of operations are paramount. This blog post aims to shed light on professional services automation (PSA) software, a vital tool that's reshaping how IT professionals manage project-driven businesses. We'll explore the intricate details of PSA software and how it influences daily functions in IT, and introduce Kaseya BMS, a PSA solution tailored for streamlined operations. If you want to dive deeper into the world of PSA, check out our comprehensive PSA Buyer's Guide. What is professional services automation (PSA) software? Professional services automation (PSA) software is an integrated suite designed to automate and optimize the core business processes of service-oriented companies. It's an all-encompassing platform that manages project planning, resource allocation, time tracking, billing and reporting. This software centralizes critical functions, enabling IT businesses to enhance operational efficiency and drive profitability. The impact of PSA on IT professionalsFor IT professionals, PSA software is a game-changer. It streamlines project management, from initiation to closure, ensuring projects are delivered on time and within budget. Resource management becomes more efficient, with tools for allocating the right personnel and monitoring their productivity. Time tracking and billing features simplify the invoicing process, ensuring accuracy and timeliness. This level of automation and integration significantly reduces administrative burdens, allowing IT experts to focus on strategic initiatives and client-centric services. Daily functions enhanced by PSA softwareProject management: PSA software offers tools for detailed project planning, monitoring and execution, ensuring project goals are met efficiently. Resource management: It... --- > Learn how Kaseya VSA enhances your virtual desktop experience for unparalleled control and optimization. - Published: 2024-01-22 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/virtual-desktop-infrastructure-kaseya-vsa/ In today's digital age, where a dispersed workforce and remote work have become commonplace, virtual desktops enable users to access their work applications and resources from any connected device, regardless of their location. In this blog, we will explore how businesses today are leveraging virtual desktop environments (VDI) to enhance flexibility, collaboration and security among the workforce. Whether it's enabling remote work or streamlining IT management, the applications of virtual desktops are vast and impactful. In addition, we will share valuable insights into how Kaseya VSA, a unified remote monitoring and management solution (RMM), can enhance your virtual desktop experience. Stay tuned to discover how, with VSA in your arsenal, you can effortlessly navigate through the virtual desktop space, experiencing unmatched control and optimization. Let's dive in! What is a virtual desktop? A virtual desktop is an online desktop environment that mimics the nature and characteristics of a physical desktop. Users don't have to lug around their work laptops wherever they go. Rather, they can access their virtual desktop environment, complete with work applications and operating systems, from any device at hand. It's like being able to access your email from any device till you have your login credentials and a functioning internet connection. Businesses use virtual desktop infrastructure (VDI) or desktop virtualization software to create, deploy and manage multiple virtual desktop instances. These instances are hosted on remote servers or virtual machines, allowing users to access them remotely using an internet connection. Virtual desktops are more secure than traditional... --- > Marketing your MSP is about quick sprints – adapting rapidly, making an immediate impact, staying ahead, and responding dynamically to the market. - Published: 2024-01-18 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/marketing-your-msp-a-sprint-not-a-marathon/ Managed Service Providers (MSPs), listen up! If you're approaching marketing like a marathon, you're doing it wrong. In today's fast-paced digital world, marketing your MSP is more like a sprint. Here's why: 1. Quick Adaptation is Key Marathons are about endurance, pacing, and sticking to a strategy, regardless of the changing conditions. However, in marketing, especially in the technology sector, conditions change rapidly. New competitors, emerging technologies, and shifting customer needs mean you need to adapt quickly. It's not about enduring with an old plan; it's about sprinting ahead with agility. 2. Immediate Impact Matters In a marathon, it's all about the long haul. In MSP marketing, you need to focus on creating an immediate impact. This means leveraging tactics like targeted social media campaigns, search engine marketing, and email marketing that can yield quick returns. You're not running for hours; you're aiming to win in the first few minutes. 3. Leverage Short, Focused Campaigns Just like a sprint is short and focused, your marketing campaigns should be, too. Instead of long, drawn-out marketing strategies, focus on shorter, highly focused campaigns that can be easily measured, adjusted, and optimized for better results. 4. Stay Ahead of the Pack In a marathon, you can often hang back and pace yourself. In MSP marketing, you need to be at the front, leading the pack. This means staying on top of industry trends, being the first to adopt new marketing technologies, and constantly innovating in your approach. 5. Rapid Response to Feedback Marathon... --- > Take a look at our blog post where we reflect on our accomplishments in 2023 and offer a glimpse of what's to come. - Published: 2023-12-28 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/kaseya-2023-highlights-and-2024-outlook/ Woohoo! What an exciting year 2023 turned out to be. Right from upgrading to VSA 10 to unlocking the efficiencies between the Kaseya and Datto solutions and making the strategic acquisition of Vonahi Security, Kaseya has delivered tons of amazing benefits to its customers in 2023. As we stand on the cusp of 2024, we'd like to take a moment to celebrate the milestones and victories that marked our journey. Join us as we take stock of all that we have achieved and give you a glimpse into what lies ahead. VSA 10 upgrade The VSA 10 upgrade was one of the biggest wins of the year. Even though VSA 9 was powerful without comparison, harnessing its complete potential was no mean feat. The following are the key upgrades that distinguish and differentiate VSA 10 from its predecessor:  Cutting-edge automation Powered by cutting-edge automation, VSA 10 saves users hundreds and thousands of hours of manual work while also making managing complex tasks seem like a breeze. This gives users the freedom to focus on more creative tasks while the mundane work is handled automatically. We received reports of higher productivity, more efficiency and better work-life balance by our hard-working technicians.   Scripting flexibility Another notable change that makes VSA 10 more intuitive is the swapping of the proprietary scripting language of VSA 9's Agent Procedures for industry-standard PowerShell, Bash, Batch and VBScript. This upgrade gave users more flexibility and freedom to tailor their scripting processes according to their specific needs... --- > Discover endpoint security best practices to safeguard devices, prevent cyberthreats and ensure robust cybersecurity for your organization. - Published: 2023-12-27 - Modified: 2025-06-13 - URL: https://www.kaseya.com/blog/endpoint-security-management-best-practices/ Among all IT components, endpoints are the easiest to exploit, making them the most vulnerable to cyberattacks. This makes endpoint security management a non-negotiable IT function that all companies must undertake. While you may already be familiar with the concept, it always helps to brush up on your understanding of best practices and get new tips for overcoming common challenges. Sometimes, the only challenge is the absence of a good endpoint security management tool — a gap that Kaseya VSA can fill effortlessly. This new year, let's approach endpoint security with a renewed focus. What is endpoint security management? Endpoint security management is the implementation of proper systems, procedures and tools to manage and secure all types of endpoints connected to an organization’s network. The definition of endpoints, in this case, extends to all devices, such as laptops, mobile phones, tablets, and even servers and IoT devices. Compromising even a single endpoint can provide threat actors with easy access to a company’s private network and applications as well as workloads on the cloud, threatening business continuity. They can then use this advantage to conduct corporate espionage, steal confidential information or launch devastating cyberattacks, like malware, ransomware, phishing, advanced persistent threats (APTs) and more. To prevent this from happening, technicians use a variety of tools, like antivirus, antimalware, firewalls, intrusion prevention systems and endpoint detection and response (EDR), to give all endpoints multiple layers of security. Implementing security policies, such as establishing strong password rules, granting access permission, managing patches effectively,... --- > Explore the benefits of ITSM, from automation to customization, creating seamless workflows and boosting operational efficiency. Learn more in our insightful blog. - Published: 2023-12-15 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/what-is-it-service-management/ Today, technology is indispensable for both personal and professional success, and our reliance on it is only increasing with time. That's why it is vital for organizations to keep their technology up to date and align it with the changing needs of their business, end users and customers. The process of managing, delivering and optimizing IT services is called IT service management (ITSM). A remote monitoring and management solution (RMM) is a key piece of technology that helps businesses meet their ITSM goals through proactive monitoring, efficient issue resolution and automated management of IT infrastructure. Kaseya VSA is a top-of-the-line solution with features and capabilities built to address the requirements of the modern IT infrastructure. This blog explores the basic ideas behind ITSM, the process involved in it and its benefits. Dive in for insights to make your IT operations more efficient, resilient and better aligned with your business goals. What is IT services management (ITSM)? IT service management is the process of managing, designing, upgrading and delivering IT services so that it meets the needs of an organization efficiently. The heart of ITSM is service lifecycle management, which involves overseeing the seamless delivery of IT services right from the planning stage to its discontinuation. Essentially, ITSM helps ensure that any new IT service or technology integrates into the environment smoothly, effortlessly and with minimal disruptions. ITSM helps businesses take advantage of the latest tools, get rid of the old ones and harness the power of their IT infrastructure to... --- > RMM is the process of remotely monitoring and managing IT infrastructure. IT professionals use RMM to improve IT service efficiency and response times. - Published: 2023-12-08 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/what-is-remote-monitoring-and-management-rmm/ New-age RMM solutions, armed with advanced capabilities like automation and integration, are revolutionizing how technicians manage IT. At the forefront of this change is Kaseya VSA, a unified RMM solution that provides state-of-the-art functionalities for remote monitoring and management of endpoints. Those using it say that all it takes is a click of a button to get the job done. Whether you are looking at your first RMM investment or simply looking for tips and best practices to optimize your current solution, this blog is for you. We'll share real-world examples of how businesses are putting RMM to work, so read on. What is remote monitoring & management? Remote monitoring and management is the process of overseeing and optimizing the performance and security of all devices connected to a network. This process is crucial for the success of any modern business and is performed using an RMM solution. Think of RMM as your tech-savvy sidekick that helps you complete tasks, like software updates, patch management, asset tracking, security monitoring, backup and recovery, and even reporting, painlessly. In today's fast-paced digital world, RMM has become an essential tool for ensuring smooth IT operations and minimizing downtime. By helping businesses detect and troubleshoot issues proactively, it plays a crucial role in ensuring both IT reliability and security. Why is RMM used? RMM solutions offer a way for MSPs and small and midsize businesses (SMBs) to streamline and organize IT management. Prior to the extensive adoption of RMMs, IT professionals provided services on... --- > Discover how the integration between VSA 10 and Datto network leads to efficient network management for better control and enhanced productivity. - Published: 2023-12-07 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/efficient-network-management-vsa-datto-integration/ Your network management challenges are now a thing of the past. In keeping with our commitment to deliver world-class integrations across solutions in the Kaseya ecosystem, we're excited to add the integration between VSA 10 and Datto networking solutions to the mix. This integration benefits managed service providers (MSPs) and small to midsize businesses (SMBs) by providing them with a more streamlined and effective approach to network management. Users can seamlessly oversee both the hardware and software aspects of Datto networking solutions from VSA, allowing for greater control over their environments. Technicians can swiftly pinpoint and address issues from within VSA, saving valuable time and resources. Manually managing networks and switching between solutions to do so are now a thing of the past. The synergy between VSA and Datto networking products Datto's networking solutions, like routers, switches and access points, are synonymous with reliability, performance, ease of use and efficiency. Users get access to capabilities and customer service that are typically associated with enterprise-grade networking solutions at a price that is easy on the wallet. When integrated with VSA, a unified RMM that is consistently pushing the envelope on what an RMM can do, the possibilities are endless. We call VSA unified because it is a four-in-one tool that combines powerful remote control, software/patch management, executive reporting and endpoint monitoring into a single, easy-to-use solution. The integration between VSA and Datto's networking solutions, which are considered the best in the industry, promises to make discovering, deploying and managing networks effortless... --- > This year, more than 1000 guests gathered at Kaseya DattoCon APAC in Sydney, Australia! Partners and vendors came from all over the APAC region – - Published: 2023-12-07 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/kaseya-took-over-sydney-for-dattocon-apac-2023/ This year, more than 1500 people gathered at Kaseya DattoCon APAC in Sydney, Australia! Partners and vendors came from all over the APAC region – Australia, the Philippines, New Zealand, Singapore, Ireland, the UK and more. Spanning three days, Kaseyans and partners had the opportunity to meet, attend training sessions and bootcamps, network, enjoy afterparties, and gain sneak peeks on what’s to come. Guests listened to presentations and panels from Kaseya leadership, including CEO Fred Voccola, CPO Ranjan Singh, CMO Mike Sanders, CTO Nadir Merchant and Security GM Mike Puglia. They shared insights on Kaseya’s 2024 goals, product updates, the state of M&A, future developments for MSPs, tips for growth and success and much more. No matter where in the world, Kaseya DattoCon continues to be a "can’t miss” event for likeminded individuals and businesses to come together to hear about the future of the industry, learn innovative ways to catapult their success and see the path Kaseya continues to forge. M&A Symposium The event kicked off with Pre-Day, featuring the M&A Symposium, and Fred's keynote on the continued growth of the MSP industry and the growing marketing for IT & cybersecurity services for small to medium-sized businesses. SMBs are finding themselves in a digital transformation – with statistics estimating 3. 5% annual growth, investing in tech has become the #1 priority. Companies are really starting to see the benefits of making their tech software and cybersecurity a priority and what that will do for success and revenue. There is... --- > Over the past week, Kaseyans and our partners gathered at Kaseya DattoCon APAC in Sydney, Australia. The event wrapped up with a farewell champagne - Published: 2023-11-17 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/announcing-the-2023-msp-of-the-year-awards-winners/ Over the past week, Kaseyans and our partners gathered at Kaseya DattoCon APAC in Sydney, Australia. The event wrapped up with a farewell champagne toast and the announcement of our 2023 MSP of the Year Awards winners! Established in 2008, these awards are centered on six categories highlighting our MSP community’s expertise and success: Automation, Community, Cybersecurity Innovation, Fastest Growing, Rising Star and MSP of the Year. We received over 100 submissions across the categories, all anonymously reviewed by a group of Kaseya executives. Entrants for the MSP of the Year Award were required to submit entries for two categories in addition to the titled award submission. We are proud to announce this year’s winners: MSP Automation Award: ASI Solutions MSP Community Award:Lateral Plains MSP Cybersecurity Innovation Award:Silicon Systems MSP Fastest Growing Award:EFEX MSP Rising Star Award: Revolve MSP of the Year: Ever Nimble Congratulations to the winners! --- > Cloud computing enables organizations to operate efficiently without extensive internal infrastructure. Learn about service models, advantages, and more. - Published: 2023-11-09 - Modified: 2024-09-04 - URL: https://www.kaseya.com/blog/what-is-cloud-computing/ As the digital horizon expands, businesses worldwide are embracing the cloud, recognizing its transformative capabilities in orchestrating efficiency, progress and sustained growth for modern enterprises. Its proliferation across businesses is a testament to its undeniable advantages, offering a dynamic ecosystem wherein organizations can seamlessly scale and streamline operations, foster innovation and adapt swiftly to ever-evolving market demands. In this blog, we'll delve into the advantages of the cloud and why it has become an indispensable tool for organizations of all sizes and across sectors. Before we discuss its benefits, let’s first understand the cloud, its infrastructure and different cloud service and deployment models. What is the cloud? The cloud or cloud computing is a global network of distributed servers hosting software and infrastructure accessed over the internet. It enables organizations to operate efficiently without needing any extensive internal infrastructure. With the cloud, users and organizations can access the same files and applications from almost any device since the computing and storage take place on servers in a data center instead of locally on the user device or in-house servers. For instance, users can access their Instagram account and emails with all their files and conversation history from a new device, all virtue of the cloud. As cloud vendors update and maintain the servers themselves, cloud computing is one of the most cost-efficient solutions for organizations, helping them save significantly on IT costs and overheads. How does cloud computing work? Cloud computing leverages virtualization technology that enables the creation of digital... --- --- ## Products --- ## Resources --- ## Press Releases > Miami, FL, August 19, 2025 – Kaseya, the leading global provider of AI-powered IT management and cybersecurity software, announced today that it has - Published: 2025-08-19 - Modified: 2025-08-19 - URL: https://www.kaseya.com/press-release/kaseya-publishes-customer-responsibility-matrices-to-help-partners-meet-department-of-defense-cybersecurity-requirements/ Miami, FL, August 19, 2025 – Kaseya, the leading global provider of AI-powered IT management and cybersecurity software, announced today that it has rolled out customer responsibility matrices (CRMs) for a set of critical products managed service providers (MSPs) use to ensure their customers meet Cybersecurity Maturity Model Certification (CMMC) requirements. A CRM document identifies the appropriate individual for implementing, managing and maintaining cybersecurity controls to prevent gaps in compliance. “As a Lead Certified CMMC Assessor (CCA), the availability of a well-developed Customer Responsibility Matrix for cloud-based Security Protection Assets (SPAs)—like those provided by Kaseya—greatly streamlines the assessment process,” said Brian Hubbard, President, Evolved Cyber, LLC and Lead CCA. “When an OSC includes a CRM that clearly delineates responsibilities between the organization and the External Service Provider (ESP), it allows me to quickly verify which party is accountable for each relevant security requirement and whether appropriate evidence has been provided. ” Software vendors required to meet CMMC are mandated to create CRMs, and MSPs working with the Department of Defense (DoD) and other agencies, must demonstrate cybersecurity capabilities to safeguard sensitive information. As organizations of all sizes demand support to comply with evolving compliance frameworks, MSPs are increasingly adopting standardized security protocols, conducting regular audits, and implementing advanced monitoring tools to ensure adherence to federal cybersecurity requirements. "In order to provide best-in-class support to our partners, Kaseya has begun publishing CMMC Customer Responsibility Matrices product by product,” said Jon DePerro, Vice President, FedRAMP and Compliance Solutions at Kaseya. “We understand... --- > Company will leverage Upstream AB’s AI capabilities to accelerate innovation in intelligent automation - Published: 2025-08-08 - Modified: 2025-08-08 - URL: https://www.kaseya.com/press-release/kaseya-strengthens-presence-in-the-nordics-with-upstream-ab-partnership/ Company will leverage Upstream AB’s AI capabilities to accelerate innovation in intelligent automation Miami, FL, August 8, 2025 — Kaseya, the leading global provider of AI-powered IT management and cybersecurity software, today announced its partnership with Upstream AB, a Stockholm-based IT solutions provider serving MSPs and internal IT departments across the Nordics. Upstream AB has a proven track record of delivering best-in-class solutions alongside exceptional Swedish-language support and strategic guidance. “Upstream is a fantastic addition to the Kaseya ecosystem,” said Dermot McCann, Executive Vice President and General Manager, EMEA at Kaseya. “They’ve earned the trust of leading MSPs and enterprises across the Nordics by combining world-class technology with deep local service. Together, we’re now able to deliver even greater value, faster innovation and stronger partnership to customers across Sweden and the broader region. ” Upstream AB’s partners will gain direct access to Kaseya 365 with integrated solutions that streamline workflows with automation —delivered with seamless local support and onboarding. Customers will also benefit from Upstream’s AI Center of Excellence, built on over 20 years of automation expertise in the RMM space. This capability will accelerate our innovation in intelligent automation and further enhance the power of Kaseya 365. Customers will see enhanced access to new products, resources and support channels moving forward. McCann continued, “This partnership demonstrates Kaseya’s continued investment in Europe and its long-term strategy to empower local MSPs with global capabilities, while preserving the high-touch service and regional expertise that customers value. ” The Upstream AB team will continue to operate from Stockholm as part of Kaseya’s growing EMEA infrastructure. About... --- > Use of this new feature drives workflow success rates to 96% - Published: 2025-07-22 - Modified: 2025-07-22 - URL: https://www.kaseya.com/press-release/kaseya-launches-ai-powered-workflows-within-vsa-10/ Use of this new feature drives workflow success rates to 96% Miami, FL – July 22, 2025 – Kaseya, the leading global provider of AI-powered IT management and cybersecurity software, today launched an innovative AI-workflow generator within its VSA 10 platform. Using generative AI, technicians can describe a desired outcome in simple language, and Cooper Copilot builds the entire automation workflow, with no specialized product knowledge or previous scripting experience required. “Creating workflows with AI isn’t just easier—it’s significantly more effective,” said Edgar Zacharjev, GM of VSA at Kaseya. “We've seen workflow success rates jump from 86% with traditional methods to over 96% using AI-powered workflows. This is intelligent, adaptive execution that understands technician intent and delivers results with precision. ” Kaseya VSA 10 now allows IT professionals of all skill levels to create and act on complete, ready-to-deploy automation workflows. Technicians can quickly automate repetitive tasks, deploy software, complete maintenance and security remediations, among other timeconsuming tasks, increasing service desk efficiency and reducing human error. “Our technicians are saving precious hours by creating workflows in VSA 10. A technician that starts today can be building automations tomorrow because of its simple and interactive UI,” said Larry Schulz, IT Manager at CTG. “Now that we spend less time on manual scripting and workflow creation, our technicians can focus on more strategic initiatives that improve our client experience and help grow our business. ” --- > Miami, FL, July 8, 2025 – Kaseya, the leading global provider of AI-powered IT management and cybersecurity software, today announced it has officially - Published: 2025-07-08 - Modified: 2025-07-08 - URL: https://www.kaseya.com/press-release/kaseya-extends-community-investment-with-addition-of-technology-marketing-toolkit/ Miami, FL, July 8, 2025 – Kaseya, the leading global provider of AI-powered IT management and cybersecurity software, today announced it has officially joined forces with Technology Marketing Toolkit (TMT), a leading MSP marketing and consulting firm that helps MSPs grow sales and increase revenue streams through peer groups, business coaching and marketing solutions. This marks the next phase in the long-standing partnership as Kaseya drives its renewed commitment to empower the industry’s largest global MSP community. “We’ve done an outstanding job helping MSPs maximize growth, profitability, and operational efficiency through our community programs,” said Gary Pica, Chief Community Officer at Kaseya. “The addition of TMT means our customers will have more access to sales and marketing resources that will help them grow even faster. ” TMT will expand customer access to industry-leading peer groups, coaching, marketing materials and events. Additionally, TMT members will now be able to access the Kaseya community where they can collaborate with tens of thousands of like-minded IT professionals. They will be able to exchange best practices with peers and share ideas with Kaseya product experts to shape our innovation roadmap. “By joining forces with Kaseya’s peer groups, we will be able to provide more resources to our members and fulfill on our mission to build the industry’s largest and most impactful community of success-minded MSP entrepreneurs,” said Robin Robins, founder of TMT. “The goal is, and will continue to be, to give our members the tools, training, resources and support to grow their MSP... --- > Rania Succar to take the stage for the first time as Kaseya’s new CEO - Published: 2025-06-17 - Modified: 2025-06-17 - URL: https://www.kaseya.com/press-release/kaseya-brings-innovation-to-dattocon-europe/ Rania Succar to take the stage for the first time as Kaseya’s new CEO Dublin, Ireland – June 18, 2025 – Kaseya, the leading global provider of AI-powered IT management and cybersecurity software, began its Kaseya DattoCon Europe conference in Dublin by celebrating its global customer community. Over 1,500 attendees are connecting and sharing best practices to grow faster, improve service quality and operate more efficiently – all powered by the company’s flagship AI-powered platform, Kaseya 365. The event marks the channel’s introduction to Kaseya’s new CEO, Rania Succar, who is attending the event and speaking with customers. She comes to Kaseya after a decade at Intuit and serving previously at Google, McKinsey and Merrill Lynch. “We are accelerating the pace of innovation at Kaseya, creating a culture where we are not just customer-focused, but customer-obsessed,” said Rania Succar. “At DattoCon Europe, I’m excited to get to know our partners more and learn exactly what they need so we can develop our roadmaps accordingly. ” During the event, Succar also announced that Kaseya is investing $100 million in the EMEA region, including the addition of more than 200 new developers. Highlights from Kaseya’s innovation announcements: Kaseya 365 Ops – The newest edition to the Kaseya 365 platform applies practical AI to help customers scale efficiently, improve operations and achieve top-tier service delivery and performance metrics. Kaseya 365 Ops customers save an average of 160 hours per month thanks to the platform’s AI capabilities and automation, which equates to the productivity of one additional technician. Kaseya SIEM (Security Information and Event Management) – The new... --- > New CEO to lead company’s next phase of innovation, platform depth and customer-centric growth - Published: 2025-06-03 - Modified: 2025-06-02 - URL: https://www.kaseya.com/press-release/kaseya-appoints-rania-succar-as-chief-executive-officer/ New CEO to lead company’s next phase of innovation, platform depth and customer-centric growth Miami, FL – June 3, 2025 – Kaseya, the leading global provider of AI-powered IT management and cybersecurity software, today announced the appointment of Rania Succar as Chief Executive Officer. Succar joins Kaseya at a time when the company has reached impressive global scale, serving nearly 50,000 managed service providers (MSPs) and internal IT customers that support hundreds of thousands of SMBs through its comprehensive IT and security management platform. Succar has a proven track record of accelerating growth and driving customer-focused innovation. Over the past nine years at Intuit, she led large-scale businesses helping small and mid-market companies thrive. As Head of QuickBooks Money, her teams improved financial outcomes for businesses—enabling faster payments, easier access to capital and smarter cash flow forecasting. Under her leadership, the platform saw significant growth in payments volume and expanded access to capital for small businesses. More recently, as Head of Intuit Mailchimp, she fueled revenue growth for small businesses by introducing advanced AI and SMS capabilities, expanding international reach and leading the platform’s integration into Intuit’s ecosystem. She also brings valuable experience from prior roles at Google, McKinsey and Merrill Lynch. “We’re very proud of the scale and impact Kaseya has achieved—becoming a critical platform for Managed Service Providers (MSPs) supporting small and mid-sized businesses navigating increasingly complex IT and security demands,” said Mike Triplett, Chairman of the Board at Kaseya and Managing Director at Insight Partners. “In our search for a new CEO, we sought a leader with the vision and capability... --- > Next step of long-standing partnership delivers integrated solutions and access to the Kaseya ecosystem - Published: 2025-05-16 - Modified: 2025-05-16 - URL: https://www.kaseya.com/press-release/kaseya-and-pulseway-unite-to-drive-innovation-for-it-professionals/ Next step of long-standing partnership delivers integrated solutions and access to the Kaseya ecosystem Miami, FL, May 16, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, today announced it has officially joined forces with Pulseway, a recognized leader in remote monitoring and management (RMM) solutions. Formal integration of the companies marks the next phase in a long-standing partnership to deliver cutting-edge IT solutions to small businesses worldwide. “This is a logical next step in our journey with Kaseya,” said Edgar Zacharjev, GM of Pulseway. “Our companies have worked closely to provide IT professionals the best tools to manage and secure their environments. As part of Kaseya, we have even greater resources to deliver technology innovation and support to our customers. ” Customers can now leverage integrations, enhanced capabilities and a unified experience offered through KaseyaOne, and upgrade to Kaseya 365 Endpoint, which allows them to secure, backup and automate endpoints in one subscription. As a part of the Kaseya 365 platform, Pulseway customers will benefit from Kaseya’s expanded development resources, product integrations, AI and automations, while receiving best-in-industry product quality, pace of innovation, and support. Jim Lippie, Chief Product Officer at Kaseya, added, “Pulseway has been a trusted partner for many years, and this transition is a natural progression of that relationship. By bringing our teams together, we can drive deeper innovation, expand our product capabilities and deliver even greater value to IT professionals worldwide. ” About Pulseway MMSOFT Design, Ltd. is the maker of Pulseway, a mobile-first RMM that helps managed service providers and IT administrators look... --- > New capabilities and commercial policies launched to help drive efficiency and streamline IT operations - Published: 2025-04-28 - Modified: 2025-04-29 - URL: https://www.kaseya.com/press-release/kaseya-announces-latest-innovations-at-connect-2025/ New capabilities and commercial policies launched to help drive efficiency and streamline IT operations Las Vegas, NV – April 29, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, began its Kaseya Connect 2025 conference in Las Vegas by celebrating its global customer community and unveiling a new set of technology and commercial innovations. Thousands of attendees are connecting and sharing best practices to grow faster, improve service quality, and operate more efficiently – all powered by the company’s flagship AI-powered platform, Kaseya 365. With 81% of small businesses worried about IT security and efficiency, they are requiring enterprise-grade security with AI-driven automation to protect more users and devices. Backed by data from nearly 50,000 customers and millions of endpoints, the latest Kaseya 365 platform enhancements give IT professionals the tools and pricing they need to stay ahead in a rapidly evolving threat landscape. Highlights from Kaseya’s innovation announcements: Kaseya 365 Ops – The newest edition to the Kaseya 365 platform applies practical AI to help customers scale efficiently, improve operations, and achieve top tier service delivery and performance metrics. Early Kaseya 365 Ops customers save an average of 160 hours per month thanks to the platform’s AI capabilities and automation, which equates to the productivity of one additional technician. Kaseya SIEM (Security Information and Event Management) – The new Kaseya SIEM provides a streamlined, unified response system for customers with SaaS Alerts and MDR protection and without the expense of enterprise-grade alternatives. Kaseya SIEM correlates threat data from RocketCyber and SaaS Alerts, combining endpoint and cloud telemetry to... --- > Miami, FL – April 16, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, has announced its Spring 2025 - Published: 2025-04-17 - Modified: 2025-04-17 - URL: https://www.kaseya.com/press-release/kaseya-unveils-spring-2025-innovations-showcasing-ai-driven-innovations-across-it-management-and-cybersecurity/ Miami, FL – April 16, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, has announced its Spring 2025 release with new features that equips MSPs and internal IT teams with new capabilities to automate workflows, enhance the end-user experience, and strengthen security posture ahead of Kaseya Connect, where the company will debut the latest evolution of Kaseya 365. “Innovation is not just part of our roadmap — it’s embedded in our DNA,” said Jim Lippie, Chief Product Officer at Kaseya. “Each enhancement in this release is a direct response to the evolving needs of our customers, enabling them to work more efficiently, securely and profitably. ” Highlights from the Spring 2025 release: Automated SOP Creation (IT Glue): Cooper Copilot now generates step-by-step SOPs in real-time, streamlining documentation and reducing manual effort. Self-Service Billing Control (KaseyaOne): Customers can now manage payment methods and autopay preferences directly, gaining full visibility and control of their subscriptions. One-Click DR Cleanup (Datto BCDR): Instantly clear active recovery resources in Datto Cloud to optimize infrastructure and boost restore performance. Secure, Seamless Network Access (Datto Networking + Datto RMM): SafeCheck enables quick, multifactor-authenticated endpoint access without enterprise-level complexity. Multilingual AI Support (BMS and Vorex): Cooper Copilot auto-detects user language preferences, enabling natural, fluent communication across global teams. Version-Specific File Restore (Datto Endpoint Backup): Restore exactly the file version you need, faster—thanks to a streamlined multi-version restore experience. These innovations, and many others, are featured on Kaseya’s Spring 2025 Innovations page. --- > Miami, FL – April 14, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, announced today that Jim Lippie - Published: 2025-04-14 - Modified: 2025-04-14 - URL: https://www.kaseya.com/press-release/kaseya-appoints-jim-lippie-as-chief-product-officer/ Miami, FL – April 14, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, announced today that Jim Lippie will step into the role of Chief Product Officer (CPO). As CPO, Lippie will help set the company’s innovation agenda and product strategy and lead development for the Kaseya 365 platform. He will lead a team of more than 1,000 product and development professionals to extend Kaseya’s leadership in the market. “Jim has been an admired leader in the market and a proven industry leader with an eye for innovation,” said Kevin Thompson, Kaseya board member. “He has the trust and respect of our customers and is the right leader as Kaseya accelerates innovation in the Kaseya 365 platform. ” Lippie recently re-joined Kaseya following the acquisition of SaaS Alerts, the industry’s first Cloud Detection and Response (CDR) solution purpose-built for MSPs, a company he co-founded and led as CEO. With over 20 years in the managed service provider (MSP) ecosystem, he brings a unique perspective to the role having led multiple cloud software companies aimed at serving MSPs and having previously served as the CEO of Thrive Networks, a Boston-based MSP that experienced exponential growth during his tenure. “It’s an honor to lead the product vision for the Kaseya community,” said Lippie. “Twenty years ago, I began my journey with Kaseya as one of their customers - and while the company has grown by leaps and bounds since that time, I intend to look at... --- > In-region data center storage now offered to support Microsoft 365 backups Miami, FL – March 31, 2025 – Kaseya, the leading global provider of AI-powered - Published: 2025-03-31 - Modified: 2025-03-31 - URL: https://www.kaseya.com/press-release/kaseya-expands-data-center-capabilities-in-south-africa/ In-region data center storage now offered to support Microsoft 365 backups Miami, FL – March 31, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, announced today new data center regional support in South Africa for Microsoft 365. Through this data center, Kaseya also supports endpoint backup, with business continuity and disaster recovery to soon be offered. The move comes amidst increasing demand from South African customers and partners in the region. South African businesses must adhere to the Protection of Personal Information Act (POPIA). Further regulation introduced in 2024 – the National Policy on Data and Cloud – also enforces stricter data security and data sovereignty controls. With data centers in-region, customers can rely on faster backups, which improves their recovery time objective (RTO). It also makes it easier to ship hard drives in and out of the data center in cases where large amounts of data need to be transported. “Our partners asked for this, and we responded,” said Dermot McCann, Executive Vice President and General Manager for EMEA at Kaseya. “An in-region data center enables us to better serve our customers, especially with growing compliance demands. ” “With the rapid digital transformation in Africa, businesses face rising concerns regarding data security, latency, and regulatory compliance,” said Regardt Joubert, Group Chief Executive Officer at Burika Group, an MSP out of Polokwane. “Kaseya’s investment in a South African data center provides local businesses with enhanced data sovereignty, ensuring compliance with Protection of Personal Information... --- > New event to feature an exclusive cyber-security summit, expanded training and celebrity keynotes - Published: 2025-03-20 - Modified: 2025-04-14 - URL: https://www.kaseya.com/press-release/a-reimagined-kaseya-connect-debuts-this-april-in-las-vegas/ New event to feature an exclusive cyber-security summit, expanded training and celebrity keynotes Miami, FL – March 20, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, will debut a reimagined Kaseya Connect event at the MGM Grand Resort in Las Vegas, April 28 to May 1, 2025. More than 4,000 IT professionals are expected to attend for expanded technical and business training, industry thought leadership and a new cyber-security summit – Kaseya Security Live. Through its Cooper Cares program, Kaseya will also be partnering with U. S. Vets and Veterans Care Charity of Nevada to help end veteran homelessness. “This year’s event is going to be special,” said Brenden Reid, Chief Marketing Officer, Kaseya. “We’re transforming our content program and attendee experience to bring our customers expanded training designed to make them more efficient and profitable along with networking opportunities with peers and industry experts. ” At the event, Kaseya will launch several new innovations including the next edition of its market-leading Kaseya 365 platform. Event attendees will have access to exclusive show deals to secure the best price on all Kaseya products. Redesigned content program The event will showcase dozens of customer speakers and industry experts in cybersecurity, business and AI. An innovation keynote will give a live look at the company’s latest innovations and bring the company’s vision for the future of small business IT and Security to life. There will also be celebrity keynotes, including Emmy-nominated host and co-creator of ‘Hot Ones,’ Sean Evans, who will interview one of Kaseya’s top executives and test... --- > Miami, FL – March 13, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, has released several major - Published: 2025-03-13 - Modified: 2025-03-12 - URL: https://www.kaseya.com/press-release/kaseya-continues-strong-momentum-in-q1-with-new-product-innovations-and-major-award-wins/ Miami, FL – March 13, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, has released several major technology innovations in Q1 that continue to fuel the company’s strong growth. After delivering its best-ever financial results in 2024, Kaseya’s momentum continued with the launch of new AI-driven product capabilities that make customers more efficient, and profitable. "We are pursuing an aggressive innovation schedule to extend our leadership in the market,” said Ranjan Singh, Chief Product Officer, Kaseya. “We continue to build on the Kaseya 365 platform and have launched several critical capabilities to help customers establish a solid security posture against the latest and most aggressive cyber threats, all while making them the most efficient IT organizations in the industry. ” Product Innovations As a fully integrated IT and security platform, Kaseya 365 makes it possible to deliver innovations to the market faster than competing solutions. New product capabilities recently released include: Compliance Manager GRC: New enhancements that simplify compliance for customers. Automates the risk management process, including readiness tracking and remediation guidance. Autotask: The next generation of Autotask leverages AI to give customers a recap of actions taken on IT tickets to save time and improve the quality of documentation. IT Glue Smart SOP Generator: Automates IT process documentation in real time by creating SOPs effortlessly, ensuring accuracy, efficiency, and consistency across teams. myITprocess: New capabilities that save valuable time for IT teams by automating data gathering across platforms, like PSAs, RMMs and security... --- > Collaboration With Cryptographic Solutions Company Further Demonstrates Kaseya’s Commitment to Meeting FedRAMP Standards - Published: 2025-02-26 - Modified: 2025-02-26 - URL: https://www.kaseya.com/press-release/kaseya-teams-with-safelogic-to-strengthen-partner-security/ Collaboration With Cryptographic Solutions Company Further Demonstrates Kaseya’s Commitment to Meeting FedRAMP Standards Miami, FL – February 26, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, today announced that it has partnered with SafeLogic, a premier provider of cryptographic solutions. “We are happy to share that we have entered into an enterprise agreement with SafeLogic to advance security solutions for our customers, further reiterating our pledge to meet FedRAMP standards,” said Max Pruger, General Manager, Audit & Compliance, Kaseya. “Through this agreement, we are dramatically upgrading a key security feature across all our products to meet Federal Information Processing Standards (FIPS). ” FIPS is a set of cybersecurity standards for companies working with the U. S. government and was developed by the National Institute of Standards and Technology (NIST) to protect sensitive information. SafeLogic is one of the leading providers of FIPS 140 validated encryption technologies. This partnership allows Kaseya to continue updating and upgrading its encryption to meet the latest FIPS 140-3 requirements. Encrypting data using the latest FIPS 140-3 validated cryptography allows Kaseya partners to demonstrate their own commitment to security and meeting ever-changing compliance standards. “We understand that the digital world is always evolving and enduring privacy is a must-have in today’s landscape, particularly when working with government agencies. We look forward to supporting Kaseya with our technology so that they may further strengthen security for their partners and their end customers,” said Evgeny Gervis, CEO of SafeLogic. Read more about Kaseya’s FedRAMP process here. To learn more about SafeLogic, click here. About SafeLogic... --- > More than 30% of IT professionals are losing sleep over their backup and recovery preparedness – according to new Kaseya survey - Published: 2025-02-06 - Modified: 2025-02-06 - URL: https://www.kaseya.com/press-release/kaseya-report-outlines-top-trends-in-backup-and-recovery-in-2025/ More than 30% of IT professionals are losing sleep over their backup and recovery preparedness – according to new Kaseya survey Miami, FL – February 6, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, released today The State of Backup and Recovery Report 2025: Navigating the Future of Data Protection. The survey of over 3,000 IT professionals worldwide reveals the importance of data protection and the increased need for robust backup and recovery strategies to address current and future challenges. While 40% felt confident in their systems, 33% have reported nightmares – and many are less prepared than they believe. "In today’s cyber landscape, it’s hard to be confident about any systems you’re using,” said Frank DeBenedetto, GTM General Manager, MSP Suite, Kaseya. “So much is out of your control, it’s not surprising that nearly a third of IT professionals have had nightmares about their backup. From human error to natural disasters to ransomware attacks, the only way to know your systems work is to test them repeatedly. ” Security and Recovery With only 10% of businesses reporting zero outages last year, many businesses tested their backups in a trial by fire – if nothing else. Only 15% test their backups daily with another 25% testing weekly. Disaster recovery tests were given even less attention, with only 11% testing daily and 20% testing weekly. And 12% of those surveyed admitted they tested their disaster recovery on an ad hoc basis or not at all. Looking at recovery times, 60% of respondents believed they could recover in under a day; however, only 35% could do so... --- > Miami, Florida – February 4, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, today announced that Dan - Published: 2025-02-04 - Modified: 2025-02-04 - URL: https://www.kaseya.com/press-release/dan-tomaszewski-of-kaseya-recognized-on-crns-elite-50-most-influential-channel-chiefs-for-2025/ Miami, Florida – February 4, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, today announced that Dan Tomaszewski, EVP of Channel, has been named one of 50 Most Influential Channel Chiefs by CRN®, a brand of The Channel Company. The list is an elite subset of the prestigious 2025 CRN® Channel Chiefs list, which honors IT vendor and distribution executives who steer innovative strategies and advance channel results for their companies. "At Kaseya, we work tirelessly to ensure that our partners have everything they need to be successful," said Tomaszewski. “My name may be attached to the award, but it’s only thanks to the hard work of my team. Without them, we would only be able to assist a small fraction of MSPs in the space – but together, we have helped thousands of MSPs achieve their business goals. ” The notable 50 Most Influential Channel Chiefs list highlights leaders who have achieved remarkable professional and channel accomplishments. Their influence and strategic leadership play a significant role in shaping the future of the IT community, fostering innovation, and supporting the success of solution providers. “This year’s honorees exemplify dedication, innovation, and leadership that supports solution provider success and fosters growth across the channel,” said Jennifer Follett, VP, U. S. Content, and Executive Editor, CRN, at The Channel Company. “Each of these exceptional leaders has made a lasting channel impact by championing partnerships and designing creative strategies that get results. They’ve set a high bar... --- > Kaseya Prepares for Next Stage of Growth Following Record-Breaking Year, Launch of Kaseya 365 - Published: 2025-01-09 - Modified: 2025-01-09 - URL: https://www.kaseya.com/press-release/fred-voccola-transitions-to-vice-chairman-role/ Kaseya Prepares for Next Stage of Growth Following Record-Breaking Year, Launch of Kaseya 365 Miami, FL – January 9, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, today announced CEO Fred Voccola will step up into the role of Vice Chairman. Voccola will focus on long-term innovation and strategy while helping the board hire a new CEO to run day-to-day operations as Kaseya enters its next phase of growth and lays the foundation for a potential public offering. In 10 years under Voccola’s leadership, Kaseya has achieved remarkable growth, solidifying its position as the clear market leader for small business IT and security. Since 2015 the company has grown from a single-product provider into a comprehensive platform with over $1. 5 billion in annual recurring revenue (ARR). Kaseya’s mission to deliver a purpose-built, fully integrated platform for multi-functional IT professionals culminated in the 2024 launch of Kaseya 365. This unified subscription service offers the essential tools IT professionals need in a complete and cost-effective package. In the last 12 months the company also strengthened its industry-leading team with the additions of new executives in the roles of CFO, CMO and CHRO, along with elevating several key internal leaders. “With Kaseya coming off the strongest quarter and year in our history, now is the right time for me to step up into the role of Vice Chairman and hand over operating responsibilities to a new CEO,” said Voccola. “It has been the honor of my professional life to lead Kaseya and work alongside the talented team that has driven... --- > With profitability a major focus, MSPs are optimistic about growing their businesses in 2025. - Published: 2025-01-06 - Modified: 2025-01-06 - URL: https://www.kaseya.com/press-release/kaseyas-state-of-msp-shows-what-makes-a-top-performing-msp/ With profitability a major focus, MSPs are optimistic about growing their businesses in 2025. Miami, FL – January 7, 2025 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, released today its 2025 State of the MSP Industry Look Ahead: Trends, Growth and Strategies for Success. MSPs reported profitability as a top focus in 2025 and are optimistic about their future growth. The report observes trends among top-earning MSPs that can be emulated by those looking for competitive advantages in the new year. The results of the survey are featured in the State of the MSP Industry 2025 Look Ahead: Trends, Growth and Strategies for Success. "Small and medium-sized businesses are becoming more and more tech savvy – and MSPs are reaping the rewards,” said Gary Pica, Founder, TruMethods, a Kaseya Company. “They’re seeing revenue growth and want to continue that momentum long into the future. MSPs are an essential service and they’re making the right moves to build sustainable, high-margin businesses. By streamlining their operations and utilizing automation, MSPs are preparing to capitalize on big opportunities in 2025. ” Profitability Looking ahead to 2025, 91% of MSPs cited profitability as a priority. When asked their concerns, new customer acquisition (43%), revenue growth (37%) and profitability (36%) topped the list. These results show that MSPs are shifting their focus toward growing their businesses to help them excel financially this year. This is a good time for them to take a look at their pricing structures, as well as their spending, to ensure they’re not undercharging, which hinders their ability to... --- > Company also launches Backup Concierge Program and Next Gen Endpoint Backup - Published: 2024-11-19 - Modified: 2024-11-18 - URL: https://www.kaseya.com/press-release/kaseya-steps-up-its-backup-game-for-msps-with-free-hardware-for-datto-siris/ Company also launches Backup Concierge Program and Next Gen Endpoint Backup Miami, FL – November 19, 2024 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, unveiled exciting new initiatives around its Backup Suite. The announcements include free hardware for Datto SIRIS, the launch of the Backup Concierge Program and general availability of Next Gen Endpoint Backup. “These programs demonstrate Kaseya’s continued commitment to MSP profitability, and build on existing initiatives, such as FLEXspend for Backup,” said Jerome Wendt, CEO and principal analyst, DCIG, LLC. “With that specific program, Kaseya positions customers to move their data protection spend as data moves – from SIRIS appliances to the cloud, SaaS and anywhere in-between. Kaseya has recently made significant strides to optimize its backup solutions to meet the rapidly changing backup and recovery demands of customers so MSPs may service them according to their individual needs. ” MSPs can now afford to profitably provide the best disaster restoration in the industry to all their clients. Announced at DattoCon Miami, the company introduced free hardware for its flagship SIRIS appliances. Datto SIRIS S5-X and S5-X4 appliances are now available with free hardware for any term, even month-to-month. This allows MSPs to standardize their backup portfolio to increase efficiency while eliminating risk. According to one G2 review, “The Datto SIRIS line is the best BCDR solution on the market. When the client understands the true cost of downtime, they quickly understand the value that the Datto SIRIS line brings to their company,” according to Tim C. , President/CEO, TS Conard, Inc.... --- > Three-day Sydney conference highlights new products, strategic partnerships and excellence in MSP services - Published: 2024-11-14 - Modified: 2024-11-14 - URL: https://www.kaseya.com/press-release/kaseya-showcases-next-gen-it-innovation-at-dattocon-apac-2024/ Three-day Sydney conference highlights new products, strategic partnerships and excellence in MSP services SYDNEY – November 14, 2023 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software for IT professionals in managed service providers (MSPs) and mid-market enterprises (MMEs), successfully concluded its sold-out DattoCon APAC conference at Sydney’s Hyatt Regency in Darling Harbour. The event brought together MSPs, IT professionals, and industry leaders for intensive hands-on training and strategic sessions focused on AI-powered advancements in IT management and cybersecurity. Key Product Announcements and Investments Kaseya introduced several significant innovations, headlined by Kaseya 365 User, a comprehensive solution enabling MSPs to prevent, respond to, and recover from identity and security threats. The company strengthened this offering through its acquisition of SaaS Alerts, incorporating SaaS application monitoring and protection capabilities at no additional cost within the Kaseya 365 User subscription. Additional announcements included: The acquisition of SaaS Alerts, with the technology being included for free as part of the Kaseya 365 User subscription A US$10M investment in the new Backup Concierge Program Enhanced Datto Endpoint Backup with improved control and restore options Launch of Remote Control on Demand and End User Remote Control within VSA 10, enabling secure remote access to both managed and unmanaged devices “Our partners are at the core of everything we do, and I’m looking forward to seeing them grow with our new capabilities in the APAC region,” says Fred Voccola, CEO of Kaseya. “With Australia’s 2. 5 million+ SMBs powering its economy, the technology infrastructure that MSPs provide to protect user data and respond to ever-present... --- > Company Includes Newly Acquired SaaS Alerts Innovative Technology in New Subscription - Published: 2024-10-29 - Modified: 2024-10-30 - URL: https://www.kaseya.com/press-release/kaseya-continues-driving-msp-profitability-and-efficiency-with-launch-of-kaseya-365-user-at-dattocon-miami/ Company Includes Newly Acquired SaaS Alerts' Innovative Technology in New Subscription Miami, FL – October 29, 2024 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, today announced Kaseya 365 User, joining Kaseya 365 Endpoint which launched in April 2024, at DattoCon Miami. Kaseya 365 User gives managed service providers (MSPs) the ability to help their customers prevent, respond to and recover from threats to user identity and security. Kaseya also announced it has acquired SaaS Alerts, an industry-leading cybersecurity company that helps MSPs monitor and protect customer’s SaaS application usage. SaaS Alerts’ technology is included for free as part of the Kaseya 365 User subscription, adding significant value to the new subscription for MSPs. "Our mission is to make our partners more profitable, by providing them a platform that provides far more AI-based automation than otherwise available, and offering that platform at a fraction of the cost,” said Fred Voccola, CEO, Kaseya. “When we launched Kaseya 365 Endpoint earlier this year, the market response was astounding. Our goal from the beginning of our journey was to ensure our MSP partners get the recognition and financial benefits that match the enormous value they provide to SMBs around the world. Now, with Kaseya 365 User, we get to take another major step. Our partners can better protect themselves and their customers, automate service delivery and once again vastly improve their unit economics for greater profitability. ” While small businesses power the global economy, their technology infrastructure is largely dependent on MSPs to protect user data and respond to... --- > IT Professionals are Also Trying to Navigate the New Frontier of Artificial Intelligence - Published: 2024-10-15 - Modified: 2024-10-17 - URL: https://www.kaseya.com/press-release/the-2024-kaseya-security-survey-finds-human-error-is-cybersecuritys-weakest-link/ IT Professionals are Also Trying to Navigate the New Frontier of Artificial Intelligence Miami, FL – October 17, 2024 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, released today the results of its 2024 Kaseya Security Survey. IT professionals reported user behavior as their biggest cybersecurity challenge. Another important finding relates to the widespread adoption of artificial intelligence by both threat actors and defenders. The survey found that feelings are mixed as IT professionals learn to navigate this new industry game-changer. The results of the survey are featured in the Cybersecurity Survey Report 2024: Navigating the New Frontier of Cyber Challenges. “Cybersecurity attacks are widespread and more sophisticated, and as a result, are shaping business and IT strategies,” said Chris McKie, VP, Product Marketing-Security at Kaseya. “IT professionals are navigating this new frontier as they try to find a balance between cybersecurity needs against hybrid workforces, dependency on cloud-based applications and services, and the role of artificial intelligence in cyberattacks. ” People are the Problem An alarming 89% of respondents cited a lack of training or bad user behavior as their main cybersecurity problem. User-related security issues cause the most distress for IT professionals with poor user practices and gullibility (45%) and lack of end-user cybersecurity training (44%) as the root causes for cybersecurity problems. When asked which cybersecurity issues have impacted their business, phishing ranked first at 58%, followed by computer viruses or malware at 44% and business email compromise at 34%. AI – All Hype? Cybercriminals are leveraging advances in AI technology to launch more sophisticated... --- > Company Commits to Becoming One of the First MSP-Centric Platform Vendors to Achieve FedRAMP Authorization. - Published: 2024-10-01 - Modified: 2024-09-30 - URL: https://www.kaseya.com/press-release/kaseya-launches-fedramp-authorization-process/ Company Commits to Becoming One of the First MSP-Centric Platform Vendors to Achieve FedRAMP Authorization Miami, FL – October 1, 2024 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, today announced its commitment to achieve FedRAMP authorizations across its tech stack to support MSPs with their CMMC (Cybersecurity Maturity Model Certification) and other compliance certification requirements. The company kickstarted this process with the engagement of third-party assessor organization (3PAO) vendor SERA-BRYNN and the appointment of Jon DePerro as VP, FedRAMP and Compliance Solutions. “We’ve made a multimillion-dollar commitment in pursuit of FedRAMP authorization across our IT Complete platform. This investment ensures that partners Powered by Kaseya will leverage this authorization not only to power their SMB customers without disruption, but also to grow their business – making them more profitable,” said Kaseya CEO Fred Voccola. “It will open massive opportunities for them as it’s estimated more than 80,000 organizations will need a CMMC Level 2 certification. We are early adopters in the MSP space for this and are fully committed to making sure our partners have the best chance to achieve the highest levels of success. ” Achieving FedRAMP authorization will enable Kaseya to address compliance among its MSPs working with the Department of Defense (DoD) and other agencies that will soon be using similar frameworks. Kaseya is one of the first MSP-centric platform vendors to make a tangible commitment to achieving FedRAMP authorization. While many FedRAMP-authorized vendors support enterprise companies, Kaseya’s authorization will give small and medium-sized businesses that support at the price and scale that meets their needs.... --- > Customers experience 30 - 50% higher profits thanks to advantageous unit economics - Published: 2024-07-24 - Modified: 2024-07-23 - URL: https://www.kaseya.com/press-release/msps-adopt-kaseya-365-at-rapid-pace/ Customers experience 30 - 50% higher profits thanks to advantageous unit economics Miami, FL – July 24, 2024 - Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, today announced its Kaseya 365 subscription has seen remarkable adoption in the three months since its launch in April. More than 4,000 MSPs now rely on Kaseya 365 to manage, secure, backup and automate more than 5 million endpoints. With Kaseya 365, MSPs powered by Kaseya have a tremendous financial and operational advantage over their peers. Not only are their profits 30-50% higher, but they no longer have to make hard decisions about what technology to include for their customers based on cost. In fact, for the thousands of MSPs who have signed on, the total cost savings already totals $400 million annually. “When we built Kaseya 365, we knew it had to be simple, efficient and affordable to have the impact we wanted for customers,” said Fred Voccola, CEO of Kaseya. “The swift adoption we’ve seen proves there was a desperate need for this kind of model, and we’re thrilled with how quickly we have delivered real value to the MSP community. We said we were going to flip the industry on its head, and we did. Better yet, this is only the beginning. ” “For the past several years, we have been working to consolidate tools for both cost and efficiency purposes. With the advent of Kaseya 365, both of those came true overnight, literally. We’ve consolidated a dozen different functions into one single subscription with the same user... --- > Miami, FL – July 10, 2024 - Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, released its 2024 Future of IT - Published: 2024-07-10 - Modified: 2024-07-10 - URL: https://www.kaseya.com/press-release/kaseyas-future-of-it-survey-report-underscores-prioritization-of-ai-and-cybersecurity-as-top-places-for-investment/ Miami, FL – July 10, 2024 - Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, released its 2024 Future of IT Survey Report, which surveyed IT service providers from the Americas, EMEA and APAC regions. Based on the report, increasing IT productivity though automation and AI usage are among the top priorities, while IT cybersecurity remains an area for growth, with IT service providers anticipating it will be one of its primary investment areas. AI Investment: AI taking center stage. AI usage among IT service providers continues to increase with most respondents prioritizing investing in AI to increase overall efficiency. Forty percent of survey respondents expect AI usage to be the primary budget driver in 2024, suggesting a significant shift in budget allocation towards AI-driven initiatives. Businesses are increasingly prioritizing AI investments, such as IT automation and AI and machine learning, which rank among the top five technologies that IT service providers say they plan to pursue. In fact, 37% of respondents are considering investing in AI and machine learning, compared to 20% the year prior. Three out of four see AI as beneficial for their business, while only 3% doubt its impact, highlighting optimism about AI’s potential to transform operations. According to the survey findings, there is also a rising trend in the utilization of AI technologies to enhance IT efficiency by 41% and end-user productivity by 40%, demonstrating the increasing reliance on AI to drive operational improvements and employee performance. Cybersecurity remains a priority.... --- > The new offering is purpose-built for emerging MSPS with 1-5 employees - Published: 2024-06-20 - Modified: 2024-06-20 - URL: https://www.kaseya.com/press-release/kaseya-launches-trupeer-emerge-to-help-smaller-sized-mps-maximize-their-growth/ The new offering is purpose-built for emerging MSPS with 1-5 employees Miami, FL – June 20, 2024 - Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, announced today the launch of TruPeer EMERGE, specifically designed for MSPs with 1-5 employees. TruPeer EMERGE provides smaller-sized MSPs with a proven framework to grow and scale their business. The TruPeer program is widely recognized and respected for its track record of boosting members’ profitability, with net profits among the top 10% in the industry. Additionally, participating MSPs command higher prices, securing an average seat price 20%-30% higher than the market standard. The framework also walks MSPs through how to add new managed customers at a predictable rate every month to increase monthly recurring revenue and how to break through revenue plateaus and operational challenges to scale exponentially. There is also a strong emphasis on marketing so MSPs can fast-track their success by consistently building their brand, generating leads and closing more deals. “TruPeer EMERGE supports emerging MSPs as they mature, empowering them to become a top-performing MSP,” said Gary Pica, president of TruMethods, a Kaseya company. “We are very excited to expand this results-driven program so that more MSPs have access to knowledge, peer experience and best practices to successfully unlock growth. ” TruPeer EMERGE is currently available in North America and Europe, with plans to expand into the APAC region. The cost to join is $999 and includes four virtual quarterly meetings, bi-monthly accountability calls, full access to the TruMethods framework and benchmarking platform and Powered Services Pro, group... --- > This year’s event promises an exhilarating three days in Dublin – with sessions on automating common practices to transform MSP businesses and much more! - Published: 2024-06-12 - Modified: 2024-06-11 - URL: https://www.kaseya.com/press-release/kaseya-dattocon-europe-brings-kaseya-365-and-other-exciting-offerings-to-emea-customers/ This year’s event promises an exhilarating three days in Dublin – with sessions on automating common practices to transform MSP businesses and much more! Dublin, Ireland – 12 June 2024 - Kaseya, the leading global provider of AI-powered cybersecurity and IT management software, kicked off its Kaseya DattoCon Europe event today at the Convention Centre Dublin, Ireland. The event welcomes 1,800+ industry leaders from around the EMEA region and includes three days of sessions, trainings and networking parties. Attendees will learn about Kaseya’s solutions – including the recently launched Kaseya 365 – and how they can best utilize their products to maximize efficiency and increase their profitability. The event culminates with the famous Elements Party, hosted at the Guinness Storehouse. “We’re excited to be back on the ground with customers,” said Kaseya CEO, Fred Voccola. “Just over a month ago, we unveiled Kaseya 365 and our Partner First Program in the U. S. Getting a chance to connect with our EMEA partners face-to-face to discuss how they can practically transform their business overnight is awesome. This is nearly 10 years of work and it’s been amazing to see the impact its already had. ” New Capabilities to IT Complete Kaseya 365: A first-of-its-kind single subscription that gives IT professionals seamless access to manage, secure, backup and automate all their endpoints. It’s being offered at a fraction of the cost of individual product subscriptions, which is fundamentally changing the unit economics of the MSP industry and revolutionizing how they do business. Partner First Pledge: Launched at Kaseya Connect Global in Las Vegas, Kaseya’s Partner First Pledge is an official commitment to sharing both the success,... --- > Dermot McCann Named Executive Vice President and General Manager for EMEA and Daniel Garcia Promoted to Vice President and General Manager for APAC - Published: 2024-06-05 - Modified: 2024-06-05 - URL: https://www.kaseya.com/press-release/kaseya-strengthens-global-presence-with-new-leadership-team-in-europe-and-asia-pacific/ Dermot McCann Named Executive Vice President and General Manager for EMEA and Daniel Garcia Promoted to Vice President and General Manager for APAC Miami, FL – June 5, 2024 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software for managed service providers (MSPs) and small to mid-size businesses (SMBs), is investing in its global infrastructure by appointing new leadership in the EMEA and APAC regions. The company announced today that Dermot McCann will head Europe as its new executive vice president and general manager, and Daniel Garcia has been promoted to vice president and general manager for APAC. “We are strengthening our position in Europe by bolstering our leadership in the region. As a global market leader, we recognize the importance of this market, and are committed to our growth there, said Joe Smolarski, Kaseya president and chief customer officer. “Similarly, Asia-Pacific is equally critical to our business and therefore, we continue to allocate resources to support our partners based in APAC. ” McCann is a proven leader who most recently oversaw APAC as its senior vice president and general manager. In his new role, he will lead all go-to-market efforts across Europe. This is a coming home for McCann, who is originally from Galway, and will now be based in London. “I have had the pleasure of partnering with MSPs and helping them grow their revenue and improve their profitability,” said McCann. “I look forward to doing this in the EMEA region and understanding their unique needs to ensure Kaseya invests and delivers an exceptional experience for them. ” McCann has over 25 years of experience in leadership... --- > Miami, Florida, May 28, 2024 - Kaseya has been awarded a Top Workplaces 2024 honor by South Florida's Top Workplaces. This list is based solely on - Published: 2024-05-28 - Modified: 2024-05-30 - URL: https://www.kaseya.com/press-release/sun-sentinel-names-kaseya-a-winner-of-the-south-florida-top-workplaces-2024-award/ Miami, Florida, May 28, 2024 - Kaseya has been awarded a Top Workplaces 2024 honor by South Florida's Top Workplaces. This list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage LLC. The confidential survey uniquely measures the employee experience and its component themes, including employees feeling Respected & Supported, Enabled to Grow, and Empowered to Execute, to name a few. “Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees,” said Eric Rubino, Energage CEO. “That's something to be proud of. In today's market, leaders must ensure they’re allowing employees to have a voice and be heard. That's paramount. Top Workplaces do this, and it pays dividends. ” “It’s an honor for Kaseya to be named a top workplace in South Florida,” said Sepi Tofigh, Kaseya Chief Legal and HR Officer. “We pride ourselves on being a company dedicated to our employees’ professional and personal growth. Every day we strive to change the lives of our dedicated employees, both in Miami and around the world. This award recognizes those efforts, and we’re thrilled to be a company where people are excited to come to work every day. ” --- > Global Provider of AI-Powered Cybersecurity and IT Management Adds Seasoned Executive to Leadership Team - Published: 2024-05-24 - Modified: 2024-05-31 - URL: https://www.kaseya.com/press-release/kaseya-names-ryan-courson-chief-operating-officer-and-chief-financial-officer/ Global Provider of AI-Powered Cybersecurity and IT Management Adds Seasoned Executive to Leadership Team Miami, FL – May 24, 2024 – Kaseya, the leading global provider of AI-powered cybersecurity and IT management software for managed service providers (MSPs) and small to mid-size businesses (SMBs), announced today a new addition to its leadership team. Ryan Courson has joined the company as its Chief Operating Officer and Chief Financial Officer. As COO & CFO, Courson will oversee the company’s global financial and corporate infrastructure operations that enable Kaseya to deliver on its strategic vision to provide a fully integrated, secure and cost-effective platform for MSPs. Prior to Kaseya, Courson served in C-level roles at Cornerstone on Demand, EagleView Technologies, and Atlas Corp. Additionally, he has spent time as a technology and software investor at Alpha Wave Global, Teton Capital and Berkshire Hathaway. “Ryan is a seasoned executive, and his expertise in managing world-class financial organizations while driving operational excellence that will further enhance our customers’ experiences,” said Kaseya CEO Fred Voccola. “Ryan is an executive that shares our customer-centric approach, and I’m super excited to have Ryan join our executive team. Adding someone of Ryan’s skills, experience and track record of driving highly profitable growth is critical as we continue our journey becoming one of the top 10 software companies in the world by the end of this decade. ” Courson added, “Kaseya is revolutionizing the approach to AI-Security and IT Management. The vision outlined by Fred and his executive team, particularly with the launch of Kaseya 365, positions Kaseya as one of the most compelling... --- > Groundbreaking new offering, and Kaseya’s Partner First Program, launched at Kaseya’s Connect Global conference - Published: 2024-04-30 - Modified: 2024-11-06 - URL: https://www.kaseya.com/press-release/kaseya-introduces-revolutionary-new-offering-kaseya-365-changing-the-economics-of-the-msp-industry-forever/ Groundbreaking new offering, and Kaseya’s Partner First Program, launched at Kaseya’s Connect Global conference LAS VEGAS – April 30, 2024 -- Kaseya, the leading global provider of IT management and cybersecurity software for managed service providers (MSPs) and small to midsize businesses (SMBs), announced today the launch of Kaseya 365, a first-of-its-kind subscription that will revolutionize the way MSPs do business. MSPs will now have seamless access to manage, secure, back up, and automate all their clients’ environments, at a fraction of the price currently required. This will change the unit economics for MSPs, leading to a significant increase in their profitability overnight. “Kaseya 365 is a monumental game changer – one that is going to flip the industry on its head and power its future,” said Fred Voccola, CEO of Kaseya. “Everything we’ve done over the past decade has led us to this moment, and I cannot wait to see our MSPs experience these immense benefits. With Kaseya 365, MSPs powered by Kaseya have a tremendous financial and operational advantage over their peers. Not only are their profits 30-50% higher, but they no longer have to make hard decisions about what technology to include for their customers based on cost. ” The Kaseya 365 subscription is inclusive of all the functionality of remote monitoring and management (RMM), antivirus protection, endpoint detection and response (EDR), managed detection and response (MDR), patch management, ransomware rollback and endpoint backup. This all-in-one solution also includes 20 core automations to significantly enhance workflow efficiency and reduce errors. “We’re constantly working with customers to triage what services they need... --- > The MSP Benchmark Report explores how cybersecurity, AI and automation are impacting IT professional’s workflow, work-life balance and hiring trends in a highly competitive market - Published: 2024-03-05 - Modified: 2024-03-04 - URL: https://www.kaseya.com/press-release/kaseyas-2024-msp-benchmark-report-finds-that-cybersecurity-is-a-top-revenue-driver-for-three-quarters-of-managed-service-providers/ The MSP Benchmark Report explores how cybersecurity, AI and automation are impacting IT professional’s workflow, work-life balance and hiring trends in a highly competitive market MIAMI – March 5, 2024 -- Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs) and small to midsize business (SMBs), released today its 2024 MSP Benchmark Report, which surveyed 1,000 MSPs from the Americas, EMEA and APAC regions and includes responses from both IT professionals and executives. Notably, cybersecurity remained a top priority and an area of growth for MSPs, with 73% saying it's a top revenue driver for their business. Cybersecurity: A top challenge and area of growth for IT professionals The threat of cyberattacks continues to weigh on MSPs and their clients. The report found that a staggering 78% of respondents consider cybersecurity as a top IT challenge, compared to 67% the year prior, and highlighted the importance of businesses continuing to invest in the right technology to protect against ever-evolving cybersecurity threats. There is positive news for the SMBs that have prioritized investments in the right technology and IT partners. There are fewer SMBs are being hit by cyberattacks – a majority of MSPs (64%) said that less than 10% of their SMBs customers experienced a cyberattack this year. MSPs are seen as a valuable cybersecurity resource for customers, with almost half (46%) saying most of their clients turn to them for advice on cybersecurity plans and best practices. "Cybersecurity remains a critical concern for MSPs, driven by two factors: the escalating threat landscape, and the persistent challenge proving high quality security services across all of their clients,"... --- > The event promises exciting product updates, training, networking and more – all designed to make MSPs more successful. - Published: 2023-11-14 - Modified: 2023-11-15 - URL: https://www.kaseya.com/press-release/kaseya-kicks-off-three-exciting-days-in-sydney-for-kaseya-dattocon-apac/ The event promises exciting product updates, training, networking and more – all designed to make MSPs more successful. SYDNEY, November 15, 2023 – Kaseya, the leading global provider of unified IT management and cybersecurity software for managed service providers (MSPs) and small to mid-size businesses (SMBs), officially opened Kaseya DattoCon APAC today in Sydney at the Hyatt Regency in Darling Harbour. Kaseya DattoCon is hosting over 2,000 attendees in Sydney at the sold-out conference. The event spans three days, packed with exciting sessions and networking opportunities – not to mention all training sessions and our Rock IT Party on Thursday will be hosted on a boat in the harbour. DattoCon APAC wraps on the final night with the MSP of the Year awards. “We look forward to bringing DattoCon to our customers in the Asia-Pacific Region,” said Kaseya CEO Fred Voccola. “In the first 16 months since the acquisition of Datto, we have introduced groundbreaking capabilities for our partners, and we are excited to gather once again in Sydney to share all the great innovations we have underway. ” New Capabilities to IT Complete Cooper Bots: In 2021, Kaseya introduced the Cooper AI engine to the KaseyaOne platform. The company's inaugural application driven by Cooper AI was Cooper Insights – an AI-assistant designed to maximize the utility of Kaseya solutions. It flags essential security configurations and recommends valuable features and integrations that customers could benefit from. Now, Kaseya is proud to present its second application leveraging the Cooper AI Engine: Cooper Bots. This business process automation solution harnesses the power of workflow integrations and AI assistance to act... --- > Datto’s Global State of the MSP: Trends and Forecasts for 2024 underscores the importance of customer experience in a highly competitive market - Published: 2023-11-08 - Modified: 2023-11-08 - URL: https://www.kaseya.com/press-release/the-power-of-the-managed-service-provider-new-report-from-kaseya-explores-the-challenges-and-opportunities-for-it-professionals/ Datto’s Global State of the MSP: Trends and Forecasts for 2024 underscores the importance of customer experience in a highly competitive market MIAMI – Nov. 8, 2023 -- Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs), small to midsize business (SMBs) and mid-market enterprises (MMEs), released its third annual Datto Global State of the MSP: Trends and Forecasts for 2024 Report, which surveyed 1,575 MSPs worldwide about what keeps them up at night. The survey provides an in-depth look at the current state of the MSP market, demonstrating the critical role MSPs play in the overall success for small and mid-size businesses, as well as how the landscape has evolved and what the industry can expect in the coming year. “While MSPs have long been the unsung heroes of tech, this year’s survey results clearly speak to a growing understanding of the critical role technology plays in a sustainable business,” said Holly Pateman, Kaseya’s SVP of Product Marketing. “With revenues and competition on the rise, and a focus on the need for a superior customer experience, MSPs have a front row seat to what makes their customers successful. As a result, these MSPs have a clear view into what keeps a major cornerstone of our economy - small and midsize businesses - running. ” Growth, competition and innovation in a competitive market According to the report, the MSP industry has exploded over the last few years with major growth in 2023, despite a difficult economic climate. In North America, 68% of MSPs experienced a revenue increase, and among them, 38% saw their revenue... --- > Kaseya Help Desk Services “Takes on” Tickets, Powered Services Pro Launches Marketing Blueprint, and Vonahi Security Scores 9 Badges for vPenTest - Published: 2023-11-03 - Modified: 2023-11-03 - URL: https://www.kaseya.com/press-release/kaseya-announces-new-offerings-special-recognitions/ Kaseya Help Desk Services “Takes on” Tickets, Powered Services Pro Launches Marketing Blueprint, and Vonahi Security Scores 9 Badges for vPenTest Miami, FL – November 2, 2023 – Kaseya, the leading global provider of unified IT and security software for managed service providers (MSPs) and small to mid-size businesses (SMBs), continues its momentum after the announcement of several new capabilities at its sold-out DattoCon hosted in Miami. Kaseya rolled out Kaseya Help Desk Services, which allows the outsourcing of daily IT tickets to improve customers’ profits and reduce their technician churn. Additionally, the company is announcing Powered Services Pro 2. 0, which features a comprehensive Marketing Blueprint and automation platform for faster marketing campaign execution. Also, Vonahi Security’s flagship product, vPenTest, was awarded nine G2 Fall 2023 Badges in the Penetration Testing and System Security Categories. “Everything we do as a company is driven by our customers’ needs and our mission to help them become more profitable,” said Kaseya CEO Fred Voccola. “We’re saving them time by automating marketing campaigns through our new Marketing Blueprint and absorbing their IT tickets through the Kaseya Service Desk™. We also continue to build out our IT Complete suites with best-in-breed technologies like Vonahi, which was recognized for its award-winning vPenTest. ” Kaseya Help Desk Services™ – Getting You Back to Business For MSPs dealing with user interrupt requests, help is on the way! The highly anticipated Kaseya Help Desk, Kaseya’s cutting-edge, white-labeled solution tailored for MSPs is now available for purchase. Kaseya Help Desk transforms the way MSPs manage customer support, allowing them to focus on core business strategies while Kaseya handles the simple,... --- > The sold-out event promises three days of exciting product updates, networking, and more – all designedto make MSPs more successful. - Published: 2023-10-03 - Modified: 2023-10-03 - URL: https://www.kaseya.com/press-release/kaseya-takes-over-miami-as-it-welcomes-customers-to-its-home-for-kaseya-dattocon/ The sold-out event promises three days of exciting product updates, networking, and more – all designed to make MSPs more successful. MIAMI, October 3, 2023 – Kaseya, the leading global provider of unified IT management and cybersecurity software for managed service providers (MSPs) and small to mid-size businesses (SMBs), officially opened Kaseya DattoCon today at the InterContinental in the Magic City. Kaseya DattoCon is hosting over 3,500 attendees from all over the world across three world-class hotels in downtown Miami. The event spans three days, packed with exciting sessions, training, and networking – all ending with a sizzling party at the Kaseya Center. “We are so proud to host our customers in our home city of Miami,” said CEO, Fred Voccola. “In the 15 months since our acquisition of Datto, we have introduced groundbreaking capabilities for our partners, including valuable workflow integrations, and added hundreds of features to our modules of IT Complete. Our dedication to creating products and features that empower our partners to enhance their performance is unwavering, and we are excited to reveal some of the most exciting developments in our company's history this week at DattoCon. ” New Capabilities to IT Complete Cooper Bots: In 2021, Kaseya introduced the Cooper AI Engine to the KaseyaOne platform. The company's inaugural application driven by Cooper AI was Cooper Insights – an AI-assistant designed to maximize the utility of Kaseya solutions. It flags essential security configurations and recommends valuable features and integrations that customers could benefit from. Now, Kaseya is proud to present its second application leveraging the Cooper AI Engine: Cooper Bots. This business process automation solution harnesses the... --- > Students gain qualifications they need to get hard-to-fill tech jobs. - Published: 2023-09-12 - Modified: 2023-09-12 - URL: https://www.kaseya.com/press-release/kaseya-addresses-tech-skills-gaps-with-new-online-certification-course/ Students gain qualifications they need to get hard-to-fill tech jobs. Miami, FL – September 12, 2023 – Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs) and small to mid-size businesses (SMBs), recently released a certification program to educate students and professionals on remote IT and security management. The Remote IT and Security Management (RITSM) certification will help learners gain all the knowledge they need to have a successful career in technology in a matter of weeks. Jobs in technology are increasingly difficult to fill, especially for smaller companies. They don’t have the time to teach candidates how to use the necessary technology or the essential customer service skills needed for the job. RITSM covers all of these topics and more to give job seekers an advantage in the market. Regardless of where someone is in their tech career, this program can help they upskill – and they’ll receive a certificate through the program. For beginners, the Foundations course provides a broad overview of products and supports IT and security management over 12 hours. More experienced learners can complete the 40-hour Professional program, which includes real-life simulations in demo environments in addition to more in-depth knowledge. To roll out this program, Kaseya is working with university partners, such as Florida International University and Miami Dade College, and industry leaders like Techno Global Team. Students can get their certification as part of a course or online, using the self-led course. In the spring semester, Miami-Dade College will offer it as a “for-credit” course... --- > Kaseya launches ConnectBooster, Datto Networking and Unitrends Endpoint Backup in Australia - Published: 2023-07-17 - Modified: 2024-03-12 - URL: https://www.kaseya.com/press-release/kaseya-extends-increased-capabilities-to-partners-in-the-apac-region/ Kaseya launches ConnectBooster, Datto Networking and Unitrends Endpoint Backup in Australia Sydney, Australia- 18 July 2023- Kaseya, the leading global provider of unified IT management and cybersecurity software for managed service providers (MSPs) and small to mid-size business (SMBs), has announced the availability of ConnectBooster, Datto Networking Suite, and Unitrends Endpoint Backup to our partners in the Asia-Pacific (APAC) region. Kaseya has always believed that there is no limit to what our partners can achieve if given the right tools. That is why we are expanding these products into the region. ConnectBooster, Unitrends, and Datto were built with the sole purpose of making people's lives easier, automating tasks that would otherwise take up valuable time employees could be using for other things. “I’m looking forward to further expanding our presence in the region,” said Senior Vice President and General Manager of APAC, Dermot McCann. “These offerings show our commitment to the APAC community as we provide our partners with the comprehensive, integrated solutions they need to grow their businesses. ” Giving APAC a Boost ConnectBooster, the channel’s leader in account receivables automation, enables businesses to get cash in their bank faster while streamlining back-office manual invoice reconciliation leveraging the sync triangle of accounting and professional services automation (PSA) solutions. Businesses of all sizes spend a frustrating amount of time on repetitive, manual accounting tasks. On average, ConnectBooster reduces the time it takes to get paid by 30 or more days. ConnectBooster gives you back your time, while ensuring the security of both your customers and your business. Learn more at https://www.... --- > Combining the best of Kaseya Connect and DattoCon, the first joint event since the acquisition of Datto will showcase technical insights, solutions updates and growth strategies with the European IT community - Published: 2023-06-27 - Modified: 2024-03-12 - URL: https://www.kaseya.com/press-release/kaseya-unveils-product-innovations-at-kaseya-dattocon-europe/ Combining the best of Kaseya Connect and DattoCon, the first joint event since the acquisition of Datto will showcase technical insights, solutions updates and growth strategies with the European IT community DUBLIN, June 27, 2023 – Kaseya, the leading global provider of unified IT management and cybersecurity software for managed service providers (MSPs) and small to mid-size businesses (SMBs), has commenced its first combined Kaseya DattoCon Europe event taking place at the Convention Centre Dublin, Ireland from 26-28 June. Bringing together more than 1,000 IT industry leaders over three days of sessions, exclusive certified trainings and networking, the event is a key opportunity for attendees to learn in-depth about Kaseya’s IT service solutions – including the recently launched IT Complete 2. 0, the industry’s only purpose-built platform for multi-functional IT professionals. Leading industry experts will discuss current trends in IT and cybersecurity and share impactful growth strategies for the IT community. A plethora of networking opportunities, actionable sales and marketing advice and hands-on, expert-led product training complete the three-day programme. New capabilities in IT Complete 2. 0 “Organisations ‘powered by Kaseya’ are the most successful in their industries,” said Fred Voccola, CEO, Kaseya. “IT Complete is already the most integrated and comprehensive suite of solutions for IT professionals. With this latest version, we’ve taken its capabilities to the next level by adding another 350 integrations, including all Datto products. We are proud to present IT Complete 2. 0 to our European partners. ” Following the acquisition of Vonahi, Kaseya has added automated network penetration testing to its Security Suite and lowered the pricing for Vonahi solutions by 10%. Kaseya has also expanded its MSP Enablement Suite to include the audIT automated... --- > Annual Survey Finds More Services Being Outsourced to MSPs With Resources Going Towards Automation, Integrations and Cybersecurity - Published: 2023-06-22 - Modified: 2023-06-22 - URL: https://www.kaseya.com/press-release/kaseyas-2023-it-operations-report-reveals-economic-uncertainty-driving-business-for-msps/ Annual Survey Finds More Services Being Outsourced to MSPs With Resources Going Towards Automation, Integrations and Cybersecurity Miami, FL – June 22, 2023 – Kaseya, the global leader in IT and cybersecurity infrastructure management software for small-to-medium businesses (SMBs), released today its 2023 IT Operations Report, which surveyed over 1,300 technology leaders running internal IT at organizations worldwide in order to get insights on their top priorities and challenges. The current economic conditions are leading companies of all sizes to reassess their operations and business strategies to remain competitive and profitable. The key insights from this year’s survey are: Impact of economic uncertainty. Businesses want to stay cost-efficient and productive, so they are looking to outsource more IT services to managed service providers (MSPs) amidst increasing economic uncertainty to optimize their capabilities and spending. Essential automation and integration. Businesses are seeking to replace legacy tools with solutions that are faster and more responsive to evolving needs to stay competitive, tap into new markets and reduce operational costs. They also plan to allocate resources towards integration and automation capabilities to increase productivity and unlock growth. Pressing cybersecurity concerns. Organizations are placing a strong emphasis on cybersecurity, and despite economic conditions, they are focused on acquiring talent in this area either through internal hires or outsourcing to MSPs who provide cybersecurity services. IT professionals are overworked. Budgets and resources may be shrinking, but workloads are not. A staggering 62% of respondents reported having to frequently work on holidays or weekends. Nearly half of them confessed to pulling an all-nighter while about 40% admitted to working 50+ hour weeks consecutively.... --- > Industry-Leading Event Promises 4 Days of Certifications, Product Updates and More – All Designed to Make IT Professionals More Successful - Published: 2023-04-25 - Modified: 2023-05-02 - URL: https://www.kaseya.com/press-release/kaseya-unveils-it-complete-2-0-at-kaseya-connect-global/ Industry-Leading Event Promises 4 Days of Certifications, Product Updates and More – All Designed to Make IT Professionals More Successful MIAMI, FL – April 25, 2023 - Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs) and small to mid-size business (SMBs), unveiled the evolution of the industry’s only purpose-built platform for the multi-functional IT professional – IT Complete 2. 0 at Kaseya Connect Global. Kaseya expects more than 5,000 attendees from around the world at this year’s event at the MGM Grand in Las Vegas, NV from April 24 to April 27. “Being able to deliver IT Complete 2. 0 to our customers, with all the integrations and expanded product suites, is an exciting milestone for our company and marks the next stage of Kaseya’s growth,” said Kaseya CEO, Fred Voccola. “This year’s Kaseya Connect Global will demonstrate to the world why IT and security organizations ‘Powered by Kaseya’ are the most successful in their industries. We’re excited to meet with our customers during this transformative time that’s going to change the IT and security markets for everyone. ” IT Complete 2. 0 is Here Expanded Product Suites - Kaseya is expanding its Security Suite to include automated network penetration testing with the acquisition of industry leader Vonahi. Consistent with Kaseya’s practice, the company is lowering the pricing for Vonahi solutions by 10%, effective immediately. Kaseya is expanding its MSP Enablement Suite to include the premier automated sales presentation solution available to MSPs with the acquisition of audIT. To ensure that Kaseya MSPs are the most successful MSPs in the market,... --- > Acquiring new customers amidst growing competition and dealing with sophisticated security threats cited as their greatest challenges - Published: 2023-03-30 - Modified: 2023-03-30 - URL: https://www.kaseya.com/press-release/2023-kaseya-msp-benchmark-report/ Acquiring new customers amidst growing competition and dealing with sophisticated security threats cited as their greatest challenges Miami, FL – March 30, 2023 – Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs), small to mid-size businesses (SMBs) and mid-market enterprises (MMEs), released today its 2023 MSP Benchmark Report, which surveyed more than 1,000 managed services providers (MSPs) from the Americas, Europe, Middle East, Africa and the APAC region. The report, which surveyed both technicians and executives, provides insights into how MSPs streamline processes to provide cost-effective IT support and infrastructure management to SMBs. The key findings centered around automation, cybersecurity and integration: About 90% of respondents hailed automation as a crucial technology for their business because it improves efficiency, allows them to take on more clients and generates more revenue by automating common processes like endpoint management, monitoring, patching, ticket resolution and even cybersecurity. More than half of the executive (64%) and technician (54%) respondents picked automation, including auto-remediation of tickets, as their top RMM feature. In year-over-year comparison, there is 15% jump in respondents who chose cybersecurity as the top IT challenge their clients expect to face this year. About 65% of respondents said most, or all, of their clients have asked for cybersecurity advice. 90% of respondents agree that integration between core applications is critical to their business. It helps them streamline their processes, reduce duplication of efforts and automate repetitive tasks. “This report drives home the importance of automation and integration to make MSPs more productive, efficient and profitable,” said Mike Puglia, chief strategy officer... --- > Local MSPs recognised for their outstanding work - Published: 2023-02-23 - Modified: 2023-02-23 - URL: https://www.kaseya.com/press-release/kaseyas-apac-team-reveals-winners-of-2022-msp-of-the-year-awards/ Local MSPs recognised for their outstanding work Sydney, Australia – 24 February 2023 – Last night Kaseya honoured high achieving internal IT departments and managed services providers (MSPs) at its 2022 MSP of the Year Award ceremony held at the conclusion of its Kaseya Datto Connect Local event. The user nominated awards highlight outstanding achievements of MSP and IT administration teams in the past year. The following is a list of this year’s winners: 2022 MSP Automation Award goes to the company that best leverages automation or specific technical processes to enhance the experience of the end users they serve – Winner: Virtual IT Group Special Mention: Ever Nimble The Community Award goes to the company that has demonstrated thought leadership within the IT services industry by sharing best practices with peers to shape a better technical community – Winner: Territory Technology Solutions Special Mention: Lateral Plains The Innovative Award goes to the company who leads the market in products or service innovation for the end user – Winner: Ever Nimble Special Mention: Managed IT 2022 MSP Efficiency Award goes to the company that leverages a tool or set of tools with processes to reduce manual tasks associated with administering an IT environment, thus reducing the time burden on technicians – Winner: Elive Special Mention: MSP Blueshift Fastest Growing MSP of the Year goes to the MSP that demonstrates the fastest growth on a year-over-year basis from 2020-2022 – Winner: Leap Strategies Special Mention: Lateral Plains MSP of the Year goes to the company that has demonstrated... --- > PHOENIX — Feb. 21, 2023 — Fred Voccola, CEO of Kaseya, has been named one of two Channel Influencers of the Year for 2023 by Channel Futures. He shares - Published: 2023-02-21 - Modified: 2023-02-21 - URL: https://www.kaseya.com/press-release/fred-voccola-is-named-a-channel-futures-2023-channel-influencer-of-the-year-by-channel-futures/ PHOENIX — Feb. 21, 2023 — Fred Voccola, CEO of Kaseya, has been named one of two Channel Influencers of the Year for 2023 by Channel Futures. He shares the honor with Craig Patterson, senior vice president of global channels at Aryaka Networks. Voccola was honored for his impact on the channel, primarily his role in Kaseya’s spectacular $6. 2 billion buyout of Datto. The Channel Influencer Awards recognize individuals from all facets of the IT and telecommunications channel for their dedication and contributions to the channel. Since he joined Kaseya as CEO in 2015, Voccola has grown Kaseya’s global brand and helped build a tech ecosystem in South Florida. In the last year, Voccola successfully acquired and integrated Connecticut software company, Datto, into Kaseya’s family of products, doubling the company’s workforce. Through university partnerships and an upcoming remote IT and security management course that seeks to fill the tech talent shortage, he continues to strengthen Miami’s emergence as a tech hub. Prior to joining Kaseya, Voccola served as president and general manager of Yodle’s Brand Networks Division, providing digital and market automation solutions to small and medium businesses. In 2016, Yodle successfully was sold to Web. com (NASDAQ: Web). Prior to that, Voccola was president of Nolio, Inc. , a devops SaaS company, where he drove 100% year-over-year growth and successfully sold the business to CA Technologies. Voccola also co-founded and served as president and CEO of Trust Technology Corp. , where he drove significant growth over three years... --- > Company increases program resources by 300 percent, grows team to more than 60 - Published: 2023-01-31 - Modified: 2023-01-30 - URL: https://www.kaseya.com/press-release/kaseya-reaffirms-commitment-to-channel-partners-by-expanding-its-global-partner-program/ Company increases program resources by 300 percent, grows team to more than 60 MIAMI, FL – January 31, 2023 – Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs), small to mid-size business (SMBs) and mid-market enterprises (MMEs), announced its expansion of the Kaseya + Datto Global Partner Program and its increased investment in channel partners, through doubled marketing development funds (MDF) and a larger team. “Since the Datto acquisition, we’ve been building on their highly successful Global Partner Program to extend its benefits across all of Kaseya,” said Kaseya CEO Fred Voccola. “Today we’re excited to take the program to a whole new level with enhanced benefits across all tiers along with a significant increase in our company’s investment in the program, including growing the team that directly supports our customers to 60 world-class channel professionals. ” The Global Partner Program is a tiered system with partners moving up depending on their annual spend – Silver ($1K), Gold ($25K), Platinum ($100K) and Blue Diamond ($250K). Now, customers can combine their Datto and Kaseya spend, meaning that many of them will qualify at higher levels. Depending on their level, customers get free services such as enablement team support, live technical webinars, 24/7/365 customer support, free passes to industry events, and much more. At DattoCon 2022, Voccola announced an increase of over 300% in the resources for the program allowing for more assistance in event planning and execution, as well as twice the amount of MDF to directly assist partners in the acceleration of their business.... --- > Available Now, New Family Line of Cloud-Managed Switches Complements Datto Wi-Fi Access Points and Integrated Secure Routers; Provides Unparalleled Reliability, Affordability and Ease of-Use - Published: 2023-01-24 - Modified: 2023-01-23 - URL: https://www.kaseya.com/press-release/datto-unveils-next-generation-cloud-managed-ethernet-switches-and-secure-remote-access-solutions-for-msp-and-smb-markets/ Available Now, New Family Line of Cloud-Managed Switches Complements Datto Wi-Fi Access Points and Integrated Secure Routers; Provides Unparalleled Reliability, Affordability and Ease of-Use January 24, 2023— Miami, FL— Datto, a Kaseya company, the leading global provider of security and cloud-based software solutions purpose-built for managed service providers (MSPs), today announced availability of its second-generation family of cloud managed switches, along with global expansion of the early access for its secure remote access solution, Datto Secure Edge. These new networking solutions complement Datto’s existing product lines of Wi-Fi 6 access points and integrated secure routers. Additionally, Datto is giving partners new ways to purchase its networking gear. Now, MSPs and small- to medium-sized businesses can choose to buy Datto networking solutions with an up-front payment option for hardware coupled with a support service subscription, or put zero down, and have the hardware cost spread out and added to the service subscription. “Networking is essential to every business imaginable,” said Marcus Ward, general manager of Datto Networking. “Datto is committed to providing enterprise-grade networking solutions for small to mid-sized businesses that are reliable, easy to deploy, manage, and use, at prices and purchasing models that make sense, and that are available today. ” Datto Managed Ethernet Switches – Making the Network Work for You Designed for easy and efficient remote management, Datto switches are all cloud-managed, and can be set up and running within minutes. Built for a variety of business environments, Datto switches come in low, medium and high-density configurations, and include scalable power over Ethernet on all copper ports, which eliminates the need for additional and costly power runs or injectors to power... --- > SMBs are investing in protection with network and cloud security topping the list. - Published: 2023-01-17 - Modified: 2023-01-16 - URL: https://www.kaseya.com/press-release/dattos-annual-state-of-ransomware-report-reveals-smbs-are-taking-cybersecurity-more-seriously/ SMBs are investing in protection with network and cloud security topping the list. NORWALK – January 17, 2023 – Datto, a Kaseya company, and a leading global provider of security and cloud-based software solutions purpose-built for managed service providers (MSPs), today released its 2023 State of Ransomware report, which surveyed nearly 3,000 IT professionals in small to medium-sized businesses across eight countries (the United States, Canada, the United Kingdom, Germany, the Netherlands, Australia, New Zealand, and Singapore). The report shows that SMBs are aware of increasing cyber threats and allocating resources and investing in areas such as network and cloud security. Key takeaways from this year’s survey include: About a fifth of IT budget is dedicated to security and many are seeing increases in budgets. 47% of SMBs plan to invest in network security in the next year. Over 50% of SMBs have implemented AV and email/spam protection, with network and cloud security as the top areas planned for investment in the next year. 37% of respondents run IT security vulnerability assessments three or more times a year, with 62% running them at least twice a year. 69% of SMBs currently have cyber insurance and 34% of those without cyber insurance are highly likely to get it in the next year. 42% of SMBs with cyber insurance think it’s extremely likely that a ransomware attack will happen in the next year, while only 16% of SMBs without cyber insurance think the same. “We're seeing many businesses take more steps to protect themselves against threat actors,” said Chris McKie, VP of Product Marketing for... --- > Kaseya Unveils Its Major Event Line-Up for 2023 - Published: 2022-12-19 - Modified: 2023-02-13 - URL: https://www.kaseya.com/press-release/kaseya-unveils-its-major-event-line-up-for-2023/ With five large customer-centric conferences and multiple one-day locals and symposiums, Kaseya offers a can’t-miss event for everyone in the channel. December 19, 2022— MIAMI— Kaseya, the leading provider of unified IT management and security software for managed service providers (MSPs), small to medium-sized businesses (SMBs) and mid-market enterprises (MMEs) announced its full line-up of exciting events planned for 2023. “We’re excited to bring a full year’s worth of awesome opportunities for customers to connect with us and their peers,” said Kaseya CEO Fred Voccola. “We’ve planned events you won’t want to miss if you are looking to grow your business, your skills, and your network. From the return of Schnizzfest after a three-year hiatus to another amazing DattoCon, we have an event for all our customers, no matter their role or industry. From the CEO of an MSP to a technician on an internal IT team, there is going to be something for everyone in 2023. ” The Return of the Schnizz Schnizzfest | January 23 – 25, Phoenix, AZ After three long years, we are proud to introduce the Return of the Schnizz. Schnizzfest is back with a bang. Hosted at the Hyatt Regency Phoenix, Schnizzfest promises three exciting days of thought leadership and networking events. Featuring keynotes from CEO of EXOS Sarah Robb O’Hagan and President of TruMethods Gary Pica, you won’t want to miss the comeback of this highly-regarded channel conference. Our Super Sweet 16 Connect IT Global | April 24 – 27, Las Vegas, NV Kaseya returns to the MGM Grand for our 16th annual Connect IT Global event. Join us for four packed days at... --- > Kaseya announces the return of the much anticipated TruMethods 2023 Schnizzfest at the Hyatt Regency Phoenix. - Published: 2022-12-05 - Modified: 2023-12-01 - URL: https://www.kaseya.com/press-release/return-of-the-schnizz-sarah-robb-ohagan-to-headline-trumethods-2023-schnizzfest/ Event draws the industry’s top MSPs and cloud providers to share best practices, network and more Miami, FL – December 5, 2023 – Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs), small to mid-size businesses (SMBs) and mid-market enterprises (MMEs), today announced the return of the much anticipated TruMethods 2023 Schnizzfest. The event, which returns after the pandemic hiatus, will be held January 23-25, 2023, at the Hyatt Regency Phoenix in downtown Phoenix, AZ with 500 of the industry’s top MSPs and cloud providers in attendance. Schnizzfest delivers an exciting mixture of content tracks, panels, member-to-member networking and thought leadership covering a variety of topics, including business success principles, building your technology success practice, service delivery and sales. This valuable information will be shared through three tracks: sales and marketing, business leaders, and technology success. “We’re looking forward to bringing everyone together again under one roof to talk about best practices and enjoy a good time,” said Gary Pica, founder of TruMethods, a Kaseya company. “We have a great lineup planned to ensure our members have a successful 2023 and beyond. ” Renowned business leader and CEO of EXOS, the Performance Coaching Company, Sarah Robb O’Hagan, will headline the event. O’Hagan will talk about getting ready for the moments that matter most in work and daily life, and how to achieve your highest potential. The founder and author of Extreme You: Step Up, Stand Out, Kick Ass, Repeat, O’Hagan has advised clients ranging from NFL players and Olympians to corporate executives, military personnel and everyday people. She... --- > November 15, 2022 - Norwalk. Datto introduces Datto EDR. Developed to provide highly effective endpoint detection and response capabilities. - Published: 2022-11-15 - Modified: 2022-12-07 - URL: https://www.kaseya.com/press-release/datto-edr-streamlines-endpoint-security-by-catching-the-threats-that-matter-most/ Solution is easy-to-use, affordable and helps detect threats that evade other defenses November 15, 2022 – Norwalk – Datto, the leading global provider of security and cloud-based software solutions purpose-built for managed service providers (MSPs), has just introduced Datto EDR. Developed to provide highly effective endpoint detection and response capabilities, Datto EDR is tailored for today’s MSPs and small to midsize businesses (SMBs) in an affordable, easy to use, manage and deploy package. Having the right cybersecurity tools in place is more important than ever. Year-over-year ransomware attacks increased by 92. 7% and the average cost of an attack on a small business was $8,000 per hour from the time of attack to the time of remediation. Most endpoint detection and response tools require skilled and trained security analysts, who are in high demand and short supply, but Datto EDR uses MITRE ATT&CK framework to provide helpful clarity to teams, reducing the security expertise needed to effectively respond. “Standard security tools aren’t enough anymore,” said Chris McKie, VP of Product Marketing for Security and Networking Solutions. “Threat actors have found ways to circumvent traditional security measures, making EDR tools more important than ever for catching suspicious activity and keeping businesses safe from increasingly sophisticated cyberattacks. ” Nearly all EDR products are designed and built for enterprise, which means they’re often costly and highly complex, requiring a team of highly trained security experts to effectively manage it. Without this trained staff, many organizations have been left without effective EDR tools. Datto EDR has been specially built to help MSPs who want to improve... --- > October 31, 2022 - MIAMI, FL. Kaseya released its Datto Global State of the MSP Report, surveying 1,800 MSPs worldwide about their challenges. - Published: 2022-10-31 - Modified: 2022-12-07 - URL: https://www.kaseya.com/press-release/datto-global-state-of-the-msp-report-reveals-biggest-challenges-facing-msps/ Partners are worried about competition, revenue growth, profitability, customer acquisition and hiring; Survey also found break-fix is making a comeback … but with a twist MIAMI, FL – October 31, 2022 – Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs), small to mid-size business (SMBs) and mid-market enterprises (MMEs), released its Datto Global State of the MSP Report, which surveyed 1,800 MSPs worldwide about what keeps them up at night. MSPs ranked their biggest challenges as follows: Competition – 29% rated this as their top concern Revenue growth and profitability tied – 28% ranked these as pressing challenges Acquiring new customers and hiring tied – 24% felt these were difficult for them “For the second year in a row, the Datto Global State of the MSP Report shows that our partners are worried about the competition,” said Fred Voccola, Kaseya CEO. “This comes as no surprise. The pandemic led to an increase in need for IT services and produced savvy customers who like to shop around. MSPs have had to evolve to keep pace with the competition. ” The report also highlights key trends among MSPs. The most surprising finding is that the revenue generated from break-fix is increasing. Internal IT departments are reluctant to work with new vendors, and MSPs often penetrate the market by focusing on fixing a problem for them. For example, they may offer a compliance audit and the results may lead to the MSP helping via a co-managed service. This paves the way for MSPs to establish a relationship and in the future expand their service offerings with the customer. “This... --- > Kaseya announces integration of ConnectBooster, the channel’s leader in account receivables automation and secure payment solutions. - Published: 2022-10-05 - Modified: 2022-12-15 - URL: https://www.kaseya.com/press-release/kaseya-makes-billing-painless-for-its-msp-customers-through-connectbooster-integration/ The leading accounts receivable automation and payment solutions provider eliminates billing hassles and further augments Kaseya’s IT Complete platform Miami, FL – October 5, 2022 – Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs), small to mid-size businesses (SMBs) and mid-market enterprises (MMEs), today announced it has completed the integration of its acquisition of ConnectBooster, the channel’s leader in account receivables automation and secure payment solutions. This acquisition enhances Kaseya’s platform, IT Complete, adding a suite for automated billing and collections. ConnectBooster automates the collections process for recurring and one-time services in a highly secure and resilient environment. This channel-centric hub integrates with industry-leading tools to reconcile accounts and billing while streamlining back-office activities to save IT professionals significant time and money. “Every acquisition we make is aimed at making life easier for our MSP customers,” said Kaseya CEO Fred Voccola. “By fully integrating ConnectBooster into IT Complete, we’re able to help free up time for MSPs to focus on growing their businesses, and that ensures they can be more productive and profitable. ” On average, 81% of MSPs wait 60 or more days to get paid. ConnectBooster brings that down to 1. 4 days. By automating end-of-month billing, MSPs no longer must chase their customers for payments. As seats fluctuate and billing changes, they don’t have to manually adjust what customers are paying. This frees up time for MSPs who manage their own billing so they can be more efficient, and it also saves costs for those who may have hired someone to handle company billing. ConnectBooster has now... --- > September 14 - Amsterdam. Kaseya’s much-anticipated three-day event will be filled with IT industry expertise, fun, and inspiration. - Published: 2022-09-14 - Modified: 2022-12-07 - URL: https://www.kaseya.com/press-release/connect-it-europe-kicks-off-in-amsterdam-with-product-announcements-compelling-speakers-focused-on-helping-it-professionals-boost-their-business/ With speakers like Kevin Gaskell and Dex Hunter-Torricke, Kaseya’s much-anticipated three-day event will be filled with IT industry expertise and fun AMSTERDAM, September 14 —Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs) and small to midsize businesses (SMBs), is excited to celebrate Connect IT Europe’s first in-person event in The Netherlands since 2019. The conference, which takes place from 14-16 September at Anantara Grand Hotel Krasnapolsky Amsterdam, is an opportunity for the MSP and SMB communities all over Europe to get insights from industry leaders. Connect IT Europe is having a pre-day M&A Summit to help attendees better understand the mergers and acquisitions process and the importance of sales and marketing. Additionally, IT Glue’s Administrator Training is being offered in Europe for the first time. Other presentations include informative sessions led by industry experts, business advisors, private equity managers, and successful sellers and buyers who will discuss assessing opportunities, planning for an exit, and preventing common pitfalls. A much-anticipated innovation advancement, the Kaseya One platform, is being presented at the Connect IT Europe conference after making its debut at the Connect IT Global conference in Las Vegas. Kaseya One allows IT professionals to view all their Kaseya solutions, browse for additional IT Complete modules, check support tickets, and access help documentation from an individual location. The platform is also home to the Cooper Intelligence Engine, an innovative artificial intelligence (AI) utilization technology designed to help IT professionals get the most out of their Kaseya solutions. Cooper can help technicians discover features, integrations and training opportunities customized for their personal use patterns so... --- > Kaseya reopens DattoCon following a three-year pandemic-induced hiatus, with an attendance of over 2500... - Published: 2022-09-12 - Modified: 2025-08-08 - URL: https://www.kaseya.com/press-release/dattocon22-returns-in-person-to-washington-d-c-with-over-2500-attendees-expected/ Kaseya CEO Fred Voccola, alongside Datto executives, to unveil latest product developments September 12, 2022 – Miami, FL – Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs) and mid-market enterprises (MMEs), opened DattoCon today in person following a three-year pandemic-induced hiatus. The conference, expected to attract over 2500 attendees, will be held September 11-13th at the Walter E. Washington Convention Center in Washington, D. C. Kaseya CEO Fred Voccola will be joined by leaders from Datto to articulate the strategic direction of Datto and unveil a host of innovations, including the latest additions to the security portfolio available for Datto Partners to offer to their customers. “We are super excited about this year’s DattoCon and sharing with our partners, how much stronger we are as a result of Kaseya and Datto coming together,” said Voccola. “We’re also happy to have everyone back together for the first in person DattoCon since the pandemic – this will be a tremendous opportunity for networking, learning and some fun! ” Can’t-Miss Keynotes Voccola will share the vision behind combining Datto and Kaseya and highlight exciting new developments, including new product innovations and enhanced pricing options for Datto partners, during his CEO keynote address. Serial entrepreneur and influencer, Gary Vaynerchuk – known as “GaryVee” – will deliver a keynote address focused on recognizing trends and patterns and how they impact markets and consumer behavior. Vaynerchuk is the chairman of VaynerX, CEO of Vayner Media and the creator and CEO of VeeFriends. Renowned YouTuber, and former NASA engineer, Mark... --- > Kaseya, along with recently acquired Datto, were honored with a combined total of 10 ChannelPro Network Readers’ Choice Awards. - Published: 2022-08-01 - Modified: 2025-08-08 - URL: https://www.kaseya.com/press-release/kaseya-takes-home-10-channelpro-network-readers-choice-awards/ Awards feature Datto and include Best RMM Vendor, Best PSA Vendor, Best Vendor Partner Program and Best Password Management/IAM Vendor, among others MIAMI, August 1, 2022 – Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs) and mid-market enterprises (MMEs), along with recently acquired Datto, were honored with a combined total of 10 ChannelPro Network Readers’ Choice Awards. "We are thrilled about these combined wins – it serves as a reminder that we are stronger together,” said Kaseya CEO Fred Voccola. “Our acquisition of Datto strengthens our product portfolio, specifically our IT Complete platform, and it’s all meant to benefit our customers. These awards recognize that we are on the right track together. ” Kaseya and its family of companies took home the following: Best Password Management/IAM Vendor – Passly (Silver) Best RMM Vendor – Kaseya (Silver) & Datto (Bronze) Best PSA Vendor – Kaseya (Bronze) & Datto (Silver) Best Documentation Vendor – IT Glue (Gold) Best Storage Hardware Vendor – Datto (Gold) Best Backup and Disaster Recovery Vendor – Datto (Gold) Best Cloud Backup and Disaster Recovery Vendor – Datto (Gold) Best Networking Vendor – Datto (Bronze) Best File Share and Sync Vendor – Datto (Bronze) Best Vendor Partner Program – Datto (Bronze) Over 800 MSPs, IT integrators and resellers submitted their votes. --- > Kaseya has announced today that Dan Tomaszewski has been promoted to Executive Vice President of the Channel. - Published: 2022-08-01 - Modified: 2022-12-13 - URL: https://www.kaseya.com/press-release/kaseyas-dan-tomaszewski-promoted-to-executive-vice-president-of-the-channel/ Miami, FL – August 1, 2022 – Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs) and mid-market enterprises (MMEs), announced today that Dan Tomaszewski has been promoted to Executive Vice President of the Channel. Dan is best recognized for building Powered Services, a sales and marketing enablement platform that helps MSPs better overcome sales objections and earn new business. He leads a team of channel experts and former MSP professionals to equip, educate and empower MSPs to be more successful and profitable through proven strategies, content marketing campaigns and training. In this new role, Dan will be working on various new programs to support the MSP community. He will take their feedback and ensure a persistent focus on amplifying their voice, to provide continued improvement on customer experience. “As a former CEO of an MSP, Dan really understands their pain points and what they need to thrive,” said Kaseya CEO Fred Voccola. “He has built an amazing support system for the community that not only provides resources, but also success coaching, and in doing so, has helped countless MSPs boost their sales and marketing initiatives and make more money. ” Powered Services, an award-winning channel program, has helped more than 7,000 MSPs close deals, get to market faster and become more lucrative. MSPs face the challenge of creating efficient sales and marketing campaigns while juggling client needs and technical troubleshooting. The constraints on their time and lack of sales and marketing... --- > Dundalk, Ireland - July 26, 2022. New roles at company’s second Irish site will focus on engineering, technical support and inside sales - Published: 2022-07-26 - Modified: 2022-12-07 - URL: https://www.kaseya.com/press-release/250-new-jobs-to-be-created-as-kaseya-chooses-dundalk-centre-of-excellence/ New roles at company’s second Irish site will focus on engineering, technical support and inside sales Dundalk, Ireland – July 26, 2022 – Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs) and mid-market enterprises (MMEs), today announced plans to establish a new Centre of Excellence in Dundalk, creating 250 jobs over the next three years. The project is supported by the Irish Government through IDA Ireland. Tánaiste & Minister for Enterprise Trade & Employment Leo Varadkar TD said: “This is excellent news. It really demonstrates Kaseya’s commitment to Ireland and the attractiveness of Dundalk as a place to invest. It’s also a real vote of confidence in Kaseya’s existing team here – I’m sure it was their hard work that gave the company the confidence to expand further. Kaseya has witnessed remarkable growth over recent years, and I wish the team every continued success with the new Dundalk office. ” The highly skilled roles include 250 jobs for engineers, technical support and sales, specifically new customer acquisition, as well as positions across corporate services. Kaseya will work closely with university partners in the area to help train students for the positions and foster the next generation of technology professionals in the region. “We saw tremendous opportunity to expand the tech ecosystem in Ireland – we're already in Dublin – and decided to open a second office in Dundalk,” said Kaseya CEO Fred Voccola. We are planning to attract top tech talent and generate a robust workforce pipeline in the local community. We are excited about this partnership... --- > Cybersecurity and data protection, inadequate IT budgets and outdated legacy systems top the list of this year’s challenges identified in the company’s eighth benchmark survey - Published: 2022-07-12 - Modified: 2022-11-22 - URL: https://www.kaseya.com/press-release/kaseyas-annual-it-operations-report-reveals/ Cybersecurity and data protection, inadequate IT budgets and outdated legacy systems top the list of this year’s challenges identified in the company’s eighth benchmark survey MIAMI – July 12, 2022 – Kaseya®, the leading provider of unified IT management and security software for managed service providers (MSPs) and mid-market enterprises (MMEs), released today its 2022 IT Operations Report, which over the past year, surveyed close to 2,000 IT professionals globally to learn about their top priorities and challenges. Key takeaways from this year’s benchmark survey include (% breakdown): The top three priorities are improving IT security overall (52%), increasing IT productivity through automation (33%) and migrating to the cloud (32%) The main three challenges are cybersecurity and data protection (49%), insufficient IT budgets and resources to meet demands (29%) and legacy systems that hamper growth and innovation (21%) Another key finding this year is that 54% of respondents support integration strongly – that’s up from 48% last year. Most people surveyed shared that integration between all their solutions is the best approach. When asked which solutions specifically would benefit the most from integrations, access to IT documentation, ability to run automation scripts and ticket management were identified as the top three. Not surprisingly, security continues to be a main concern with 53% of IT professionals surveyed expressing they expect security staffing to increase this year – that represents a 7% increase over last year. Another notable takeaway is that remote workforce management, which was the third biggest budget driver last year, slipped three spots with 22% of respondents considering it an important driver. “As we anticipated, cybersecurity and safeguarding data continues to be the #1... --- > July 7, 2022 - Sydney, Australia. Kaseya celebrates the return of its Asia-Pacific conference with MSP and SMB communities from all over Oceania and Asia. - Published: 2022-07-06 - Modified: 2022-12-07 - URL: https://www.kaseya.com/press-release/connect-it-asia-pacific-2022/ With Layne Beachley, Scotty Schindler and Matt Formston speaking, the event will feature three days filled with industry insights and fun July 7, 2022 — SYDNEY — Kaseya®, the leading global provider of unified IT management and security software for managed service providers (MSPs) and mid-market enterprises (MMEs), celebrates the return of its Connect IT Asia-Pacific conference. The event, which is taking place from July 19-21 in Sydney at the Hyatt Regency in Darling Harbour, brings together members of the MSP and SMB communities from all over Oceania and Asia, including India, Australia, and New Zealand. The conference focuses on all the information IT professionals need to stay ahead of the curve—from the latest on the tech landscape to cybersecurity tips and tricks to thwart cybercriminals. Kaseya is exhibiting several new innovations at Connect IT Asia-Pacific – including advancements to the much-anticipated Kaseya One platform. Kaseya One allows IT professionals to view all their Kaseya modules, browse for additional IT Complete solutions, check support tickets and access help documentation from one location. Kaseya One is also home to the Cooper Intelligence Engine, an innovative artificial intelligence (AI) utilization technology designed to help IT professionals get the most out of their Kaseya solutions. “Cooper,” which was unveiled at last month’s Connect IT Global event in Las Vegas, helps technicians discover features, integrations and training opportunities tailored directly to their personal use patterns so they can maximize how they utilize the platform. This event marks the first time we are inviting all Datto partners to meet with Kaseya and Datto as one company. With the announcement of the Datto acquisition closing on June... --- > Sepedeh “Sepi” Tofigh, Chief Legal and Human Resources Officer, has been selected as a 40 Under 40 recipient by the South Florida Business Journal, a publication covering the South Florida business community. - Published: 2022-07-01 - Modified: 2022-11-21 - URL: https://www.kaseya.com/press-release/south-florida-business-journals-40-under-40-award/ Chief Legal and Human Resources Officer was honored for her professional achievements and charity work MIAMI- July 1, 2022—Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs) and mid-market enterprises (MMEs), announced today that Sepedeh “Sepi” Tofigh, Chief Legal and Human Resources Officer, has been selected as a 40 Under 40 recipient by the South Florida Business Journal, a publication covering the South Florida business community. The award recognizes 40 of the brightest young professionals in the community. Sepi received this award because of her ability to excel in the business world while also giving back to her hometown. “Sepi goes above and beyond for Kaseya and its employees, which we call Kaseyans,” said Fred Voccola, CEO, Kaseya. “Additionally, she is passionate about giving back to the community where Kaseya is headquartered, and we are beyond proud that she is being recognized for both her professional and personal efforts. ” Sepi joined Kaseya in 2021, just under a year ago. Since then, she has started a service desk at Kaseya to help standardize human resources requests and needs. She is also active with two non-profit organizations in Florida: Kristi House, which provides treatment, advocacy and coordination of services to children suffering from abuse, and Best Buddies, which is dedicated to ending the social stigma surrounding people with intellectual and developmental disabilities. “I’m very happy that my work at Kaseya and in my local community are being recognized,” said Sepi. “I’ve achieved and have strived to give back after being challenged, learning not to fear failure. This freedom... --- > Significant workflow integrations and product investment planned to augment IT Complete platform - Published: 2022-06-23 - Modified: 2022-06-23 - URL: https://www.kaseya.com/press-release/kaseya-closes-acquisition-of-datto/ Significant workflow integrations and product investment planned to augment IT Complete platform MIAMI, FL – June 23, 2022 – Kaseya, the premier provider of unified IT and security management software for managed service providers (MSPs) and mid-market enterprises (MME), today announced it has completed its acquisition of Datto for $6. 2 billion, representing a share price of $35. 50. With the completion of the transaction, Datto’s stock ceased trading and the company is no longer listed on any public market. Kaseya’s acquisition of Datto strengthens its IT Complete platform with an enhanced array of best-in-class solutions to help increase MSP efficiency and profitability. Kaseya announced that at least 17 workflow integrations between Datto products and the Kaseya platform are planned within the first month, and 100% of commercial integrations are anticipated to be completed within 120 days. Customers can immediately expect substantial investments focused on upgrades and innovations to all Datto product offerings. The list pricing on all Datto technology will be reduced by ON AVERAGE 10% or more on new purchases. Some products’ list prices will come down more than that, while others might remain the same. With this pricing adjustment, Kaseya continues to provide the only purpose-built platform for the MSP that is priced right. “As we promised when we announced our intent to buy Datto, customers are going to see investment in innovation and integrations go up and prices come down,” said Kaseya CEO Fred Voccola. “We are increasing our technical investment in our products to ensure that every one of them will be supported and integrated, with enhanced... --- > From Terry Bradshaw and Frank Abagnale to Robin Robins, Connect IT Global celebrates 15 years of bringing the best of the channel under one roof for four days filled with industry insights and fun - Published: 2022-06-20 - Modified: 2022-06-15 - URL: https://www.kaseya.com/press-release/connect-it-global-2022-kicks-off/ From Terry Bradshaw and Frank Abagnale to Robin Robins, Connect IT Global celebrates 15 years of bringing the best of the channel under one roof for four days filled with industry insights and fun June 20, 2022— MIAMI— Kaseya®, the leading provider of unified IT management and security software for managed service providers (MSPs) and mid-market enterprises (MMEs), celebrates the fifteenth anniversary of its renowned Connect IT Global event today. The event, which is taking place from June 20-23 at the MGM Grand in Las Vegas, provides IT professionals with the information they need to stay ahead of the curve—from the latest on the IT landscape to cybersecurity tips and tricks to thwart cybercriminals. Kaseya is showcasing several new innovations at Connect IT Global—including advancements to the much-anticipated Kaseya One platform. Kaseya One allows technicians to view all their Kaseya solutions, browse for additional IT Complete modules, check support tickets and access help documentation from a single location. Additionally, IT professionals can view statement summaries with invoices, agents, software seats and license renewals in one place—eliminating hours of billing work. Kaseya One is also home to the Cooper Intelligence Engine, an innovative artificial intelligence (AI) utilization technology designed to help IT professionals get the most out of their Kaseya solutions. With “Cooper,” technicians can discover features, integrations and training opportunities tailored directly to their personal use patterns and receive suggestions on how to maximize how they utilize the platform. “Connect IT Global is jam-packed with everything IT professionals need to optimize their businesses—from award-winning experts to administrator certifications that provide technicians with the latest information on the Kaseya solutions they use daily. We’ve pulled out all the stops for our fifteenth anniversary! ” said... --- > May 11, 2022 - Sydney. Connect IT brings inspirational talks from Paralympian Matt Formston, business leader Scotty Schindler and more... - Published: 2022-05-10 - Modified: 2022-12-07 - URL: https://www.kaseya.com/press-release/connect-it-asia-pacific-announces-exciting-speaker-line-up/ The event will include inspirational talks from Paralympian Matt Formston and business leader Scotty Schindler as well as panels on critical topics like compliance and cybersecurity May 11, 2022 – Sydney – Kaseya, a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today its line-up of must-see speakers and sessions for Connect IT Asia-Pacific, which will take place July 19-21, 2022, at the Hyatt Regency Sydney. The event, which is being held live for the first time in two years, is jam-packed with insights for every IT professional—from information on building bulletproof business plans to top tips on fighting ransomware. Connect IT Asia-Pacific offers attendees the opportunity to hear Paralympic surfer and cyclist Matt Formston speak about his experience overcoming extraordinary obstacles despite being diagnosed with macular dystrophy, which left him legally blind at a young age. Formston is a three-time International Surfing Association Para Surfing World Champion. Renowned entrepreneur Scotty Schindler will also speak on the five characteristics of successful people, with advice on how individuals can create and achieve their own definition of success. Additionally, because hiring continues to be a challenge across the tech industry, the event is offering a session hosted by Blair Whitehead, Proforce founder, about building high-performing sales teams. IT professionals will also be able to gain insights into regional compliance regulations like Essential 8 and IT best practices such as documentation and executive reporting through sessions hosted by Kaseya experts. Attendees can also participate in certified administrator trainings for VSA, Unitrends and IT Glue to enhance their skills and get the most out of their Kaseya... --- > The list is based on employee feedback gathered through third-party survey administered by employee engagement technology partner Energage LLC - Published: 2022-05-02 - Modified: 2022-12-15 - URL: https://www.kaseya.com/press-release/kaseya-named-one-of-the-best-places-to-work-in-south-florida-by-the-sun-sentinel/ The company was one of only 128 organizations to make the prestigious annual list MIAMI, May 2, 2022 — Kaseya, a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today that it has been awarded a Top Workplaces 2022 award by the Sun Sentinel. The list is based on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage LLC. The anonymous survey uniquely measures 15 culture drivers that are critical to the success of any organization, including alignment, execution, and connection. “In my 20 plus years in the software industry, I’ve never experienced a culture like Kaseya’s. We have brought together some of the most incredible individuals to work here. They have a true passion for accountability and customer success —and this survey is a testament to our dynamic workplace culture,” said Fred Voccola, CEO of Kaseya. “As we continue our explosive growth trajectory, I look forward to adding more passionate individuals to our teams across the globe to help our MSP and SMB customers succeed. ” "During this very challenging time, Top Workplaces has proven to be a beacon of light for organizations as well as a sign of resiliency and strong business performance," said Eric Rubino, CEO of Energage, LLC. "Top Workplaces draw on real-time insights into what works best for their organization, so they can make informed decisions that have a positive impact on their people and their business. " Kaseya continues to expand its presence in South Florida, with plans to hire... --- > Kaseya announced today they are expanding their European presence with the launch of an office in Kraków, Poland. - Published: 2022-04-26 - Modified: 2022-12-15 - URL: https://www.kaseya.com/press-release/kaseya-expands-its-global-footprint-with-new-office-in-poland/ Company to create a tech ecosystem by hiring 500 local engineers over the next three years Kraków, Poland – April 26, 2022 – Kaseya, a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today they are expanding their European presence with the launch of an office in Kraków, Poland. The new location, opened earlier this year, will operate as a key research and development (R&D) Center of Excellence designed to attract top tech talent and generate a workforce pipeline in the community. The space – which includes over 21,000-sq-ft under contract and another 20,000-sq-ft planned by the end of this year – is strategically situated in the heart of the city. Kaseya is on track to hire 150+ new employees by the end of 2022 with the goal of 500 by 2025. The Center of Excellence is focused on building a high-growth engineering team for R&D and cybersecurity roles. “As a university city, we saw tremendous potential in Kraków in regard to the talent pool,” said Fred Voccola, CEO, Kaseya. “We look forward to fostering the next generation of engineering professionals while helping the city solidify its spot as a global tech hub. ” To establish its presence in the region, Kaseya will be creating an apprenticeship program and pursue partnerships with local universities and other community organizations to train and develop personnel. Many of the engineers hired will be for junior positions, and then through the company’s Grow Your Own program, which supports employees on their professional journey with Kaseya, they will... --- > Conference comeback slated for the Magic City with Actor and Comedian Jason Alexander and Reggie Fils-Aimé, former Nintendo North America President and COO, headlining the must-attend event - Published: 2022-04-22 - Modified: 2022-11-21 - URL: https://www.kaseya.com/press-release/kaseyas-gluex-is-back-live-and-in-person-and-now-in-miami-beach/ Conference comeback slated for the Magic City with Actor and Comedian Jason Alexander and Reggie Fils-Aimé, former Nintendo North America President and COO, headlining the must-attend event Miami – April 22, 2022 – Kaseya®, a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today that after a two-year hiatus due to the pandemic, GlueX returns as a live event in its new home of Miami Beach. GlueX expects to attract 1,000 IT professionals to the premier MSP channel event, which will be held Oct 10-12 at the Loews in Miami Beach. Emmy Winner Jason Alexander, best known for playing George Costanza on Seinfeld, will entertain audiences with his comedy while Reggie Fils-Aimé, the former president and COO of Nintendo North America, will talk about how to change the game. This year, the conference also has a new focus on sales and marketing to support MSPs with business growth and help them thrive. During the pandemic, the Magic City became a haven for tech companies to relocate here at the invitation of Miami Mayor Francis Suarez, who will also be speaking at GlueX. Kaseya has called Miami home since 2004 and is contributing to building its tech community by creating jobs and hiring locally. GlueX would not be possible without our generous partners. A special thank you to Corporate Sponsor CryptoStopper and Diamond Sponsors Cisco and ScalePad. It may seem a while away, but October will be here before you know it! Secure your spot in the sun by registering with an early bird rate at https://www. gluex. co/. --- > Kaseya announces a strong first quarter, including new enhancements to its IT Complete suite of solutions to support IT professionals. - Published: 2022-04-21 - Modified: 2023-02-27 - URL: https://www.kaseya.com/press-release/kaseyas-latest-innovation-cycle-provides-enhanced-automation-security-and-compliance-capabilities-to-help-msps-and-smbs-thrive-in-the-evolving-tech-landscape/ Key integrations allow IT professionals to streamline administrative tasks like billing and documentation, protect growing volumes of data and comply with increased regulatory requirements MIAMI, April 21, 2022 -- Kaseya, a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today the results of its latest innovation cycle. The company had a strong first quarter, including new enhancements to its IT Complete suite of solutions to support IT professionals as they continue to juggle growing cybersecurity, compliance and remote workforce management needs. To further support its expanding customer base, Kaseya is full steam ahead on its goal to hire over 1,000 people globally by the end of the year — with 500 of those positions based at the company’s headquarters in Miami. To accommodate its expansion plans, Kaseya is expanding its Miami footprint with 64,716 square feet of cutting-edge building space and opened a new office in Krakow, Poland earlier this year to expand its R&D footprint. To create an enhanced workforce pipeline, Kaseya has established university partnerships with organizations like Florida International University to ensure students have the skills needed to thrive in the tech industry. Kaseya has also created the Grow Your Own program to support its new hires globally through educational programs, mentorship and leadership development. “While 2022 has brought significant opportunities due to the need for cloud migration and hybrid workforce management, MSPs and SMBs are stretched thin as they manage IT environments that are growing in complexity—all while dealing with supply chain issues and a hyper-competitive job market that has made staffing a significant challenge,” said Fred... --- > Kaseya announces teaming up with Florida International University to create a workforce pipeline that trains students for jobs in technology. - Published: 2022-04-15 - Modified: 2022-12-14 - URL: https://www.kaseya.com/press-release/kaseya-partners-with-florida-international-university-to-launch-tech-workforce-pipeline/ Collaboration designed to foster local tech ecosystem and hire FIU grads for positions in sales, research and development and customer and product support Miami – April 15, 2022 – Kaseya®, a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today that it has teamed up with Florida International University to create a workforce pipeline that trains students for jobs in technology and helps Kaseya fill multiple positions across the company. Miami’s technology sector has grown exponentially over the last two years, leading to a massive demand for talent to fill vacant roles. Kaseya, a global company with its U. S. headquarters in Miami since 2004, hopes to hire for 400 roles in sales, R&D, customer and product support and finance. “There is a national shortage of tech talent. We are working hard to counter South Florida’s brain drain and ensure Miami students are prepared for roles in the city’s fast-growing tech ecosystem,” said Kaseya CEO Fred Voccola. “Kaseya is committed to its hometown and looks forward to continuing its collaboration with FIU and government leaders to prepare the workforce coming online for tomorrow’s tech opportunities. ” As part of the partnership, Kaseya will advise on curriculum through active participation on college advisory boards to ensure both technological and soft skills are being incorporated. It also will provide mentorship on various senior capstone projects and offer insights from its leadership team to create co-branded credentialing programs with the university. Additionally, the Cyber Apprenticeship Program will prepare computer science students for jobs in customer support via hands-on training. As part of the... --- > Kaseya have entered into a definitive agreement to acquire Datto, global provider of security and cloud-based software solutions purpose-built for MSPs. - Published: 2022-04-11 - Modified: 2022-12-07 - URL: https://www.kaseya.com/press-release/kaseya-acquires-datto/ Datto stockholders to receive $35.50 per share in cash MIAMI, FL and NORWALK, CT – April 11, 2022 – Kaseya, a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), and Datto (NYSE:MSP), a leading global provider of security and cloud-based software solutions purpose-built for MSPs, announced today that they have entered into a definitive agreement for Kaseya to acquire Datto. The all-cash transaction will be funded by an equity consortium led by Insight Partners, with significant investment from TPG and Temasek, and participation from notable investors including Sixth Street. Under the terms of the agreement, Datto stockholders will receive $35. 50 per share in a transaction which values Datto at approximately $6. 2 billion. The offer represents a 52% premium to Datto’s unaffected stock price of $23. 37 as of March 16, 2022. This deal also represents a 48% premium to the unaffected 30 day volume weighted average price of Datto stock for the period ending March 16, 2022. “This is exciting news for Kaseya’s global customers, who can expect to see more functional, innovative and integrated solutions as a result of the purchase,” said Fred Voccola, Kaseya’s CEO. “Datto has a legendary commitment to its customers and employees. The alignment of our missions and focus makes us a natural fit, that will help our greatly appreciated customers reach new levels of success. ” Continued Voccola, “Kaseya is known for our outstanding track record of retaining the brands and cultures of the companies we acquire and supercharging... --- > Kaseya has announced its partnership with Macquarie Cloud Services, Australia’s most recommended cloud hosting provider. - Published: 2022-03-31 - Modified: 2022-12-08 - URL: https://www.kaseya.com/press-release/kaseya-continues-investment-in-the-apac-region-announcing-new-partnership-with-macquarie-cloud-services-to-support-continued-growth/ Kaseya customers across Asia Pacific (APAC) will benefit with an expanded array of best-in-breed RMM, PSA and data protection capabilities hosted locally Sydney — March 30, 2022 — Kaseya, the leading provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), today announced its partnership with Macquarie Cloud Services, Australia’s most recommended cloud hosting provider. By engaging with Macquarie Cloud Services, Kaseya can now offer Australian IT professionals locally hosted SaaS options for its expanding suite of IT Complete solutions. They include VSA, the industry-leading remote monitoring and management (RMM) and BMS, the professional services automation (PSA) solution. This collaboration makes it even easier for MSPs and SMBs to transition from on-premise to cloud environments. Another benefit is access to Unitrends – a Kaseya company that provides business continuity and disaster recovery (BCDR) solutions which include ransomware protection – and IT Glue – the leading automated documentation management solution for MSPs – so that data can now be stored to comply with Australia’s data sovereignty, privacy and protection laws. “We’re always looking to enhance our customer experience, and we’ve found that MSPs and SMBs in Australia are in need of SaaS and BCDR solutions that not only meet the unique needs of multifunction IT professionals but also align with Australia’s stringent data protection requirements,” said Dermot McCann, Kaseya SVP and General Manager, APAC. “Kaseya’s partnership with Macquarie Cloud Services is just one more example of the company’s true commitment to its customers, and we look forward to expanding our partnership in the years to come. ” Group Executive at Macquarie Cloud Services, James... --- > The award recognizes Tracy’s success developing and deploying effective sales strategies while leading high-performing teams. - Published: 2022-03-30 - Modified: 2022-12-12 - URL: https://www.kaseya.com/press-release/kaseyas-tracy-hernandez-named-among-the-top-25-sales-executives-of-2022-by-the-software-report/ The SVP of Sales Enablement was ranked #3 for her achievements ensuring top line growth and expansion into new markets MIAMI- March 30, 2022 – Kaseya, the leading provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today that Tracy Hernandez, SVP, Sales Enablement, has been named a Top 25 Sales Executive of 2022 by The Software Report. The award recognizes Tracy’s success developing and deploying effective sales strategies while leading high-performing teams. Tracy, listed as #3 on the list, joined Kaseya in 2013 and has been instrumental in several initiatives, including expanding the IT Glue account management team, launching Kaseya University’s technical certification and training curriculum and helping the company transform it’s go-to-market strategy to meet customers’ ever-evolving needs. “Tracy is a rock star and the ultimate professional. She has a proven track record building winning teams and creating training programs to develop success-driven sales professionals,” said Kaseya CEO Fred Voccola. “We are proud of Tracy and she is most deserving of this recognition. ” Tracy was chosen from a group of highly esteemed nominees for her proven expertise, commitment and leadership. To view the full list of winners, click here. --- > March 28, 2022 - Sydney, Australia. Kaseya announced today that Sydney is back in business! After a two-year hiatus due to the pandemic. - Published: 2022-03-28 - Modified: 2022-12-07 - URL: https://www.kaseya.com/press-release/connect-it-apac-returns-in-person-to-sydney-with-pro-surfer-layne-beachley-as-keynote-speaker/ The channel’s premier event signals region’s comeback and includes an M&A Summit, job fair and more March 28, 2022 – Sydney – Kaseya, the leading provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized business (SMBs), announced today that Sydney is back in business! After a two-year hiatus due to the pandemic, Connect IT Asia-Pacific returns live, and in person, July 19-21, 2022 for its annual IT conference at the Hyatt Regency Sydney located next to Darling Harbour in the Central Business District. World-famous professional surfer Layne Beachley AO will headline the event. Beachley, a beloved Aussie, will inspire attendees with her presentation on sustaining success, overcoming challenges and maintaining a winning mindset. “We are beyond thrilled to be back in person and get to share best practices and network in person,” said Dermot McCann, Kaseya SVP and General Manager, APAC. “We have an exciting lineup featuring some of Australia’s most beloved personalities, and this will truly be the must-attend event of the year! ” Leading up to the conference, there will be a pre-day M&A Summit focused on mergers and acquisitions and sales and marketing. Designed to help MSPs better understand how M&A activity will impact the industry, the summit will feature informative sessions by industry experts, including transaction advisors, private equity managers and successful sellers and buyers. They will discuss evaluating opportunities, preparing for an exit and avoiding common pitfalls. Another highlight this year is the highly anticipated job fair to address tech hiring challenges facing the industry. Through its university partnerships, Kaseya has invited a... --- > March 25, 2022 – Miami. Connect IT attendees have access to thousands of dollars worth of in-depth training and certifications from industry leaders. - Published: 2022-03-25 - Modified: 2022-12-07 - URL: https://www.kaseya.com/press-release/connect-it-global-is-jam-packed-with-workshops-and-certifications-to-take-your-it-knowledge-to-the-next-level/ Attendees have access to thousands of dollars worth of in-depth training and certifications from industry leaders March 25, 2022 – Miami – Kaseya, the leading provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today its lineup of sessions at Connect IT Global, the must-attend industry event taking place June 20-23, 2022 at the MGM Grand in Las Vegas. From certified administrator courses for key modules of Kaseya’s IT Complete suite of solutions to specialized tracks for cybersecurity, business growth and industry technology, Connect IT Global is tailor-made for IT professionals of all kinds—from internal IT leaders to MSP owners. We’ve included a small preview below of the can’t-miss sessions from this year’s event: Ransomware 101: Every Insight and Tool You'll Need to Play Defense: Cybercrime rose by nearly 600% during the pandemic, and ransomware was one of the main culprits. Dr. Christine Izuakor, cybersecurity expert and CEO of on-demand cybersecurity service platform Cyber Pop-Up, will highlight common mistakes that organizations make and the best ways to protect IT environments from ransomware. Chief Information Security Officer (CISO) SMB Panel: Kaseya CISO and former FBI Special Agent Jason Manar will sit down with several CISOs from various industries to talk about their challenges and opportunities—including how to tackle ever-evolving cyberthreats. Unifying Cloud, Security and Network Management to Solve Today’s Challenges with Tomorrow’s Demands: IT professionals are faced with needing to manage a burgeoning “Everything IT” landscape - from physical systems to cloud, networks and security. Join Kaseya's Chief Customer Marketing Officer Mike Puglia for a look... --- > March 23, 2022 - Dublin. After two long-awaited years, the conference is back with speakers Kevin Gaskell and Dex Hunter-Torricke and much more. - Published: 2022-03-23 - Modified: 2022-12-07 - URL: https://www.kaseya.com/press-release/connect-it-the-1-european-it-event-of-the-year-returns-to-amsterdam/ Headliners include Kevin Gaskell, former CEO of successful world-class brands such as Porsche and Lamborghini and Dex Hunter-Torricke, former communications exec with Facebook and Google March 23, 2022 – Dublin – Kaseya, the leading provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized business (SMBs), announced today that Connect IT Europe – the much-anticipated premier IT conference – returns live and in person to the Netherlands, Sept 13-15 at the Amsterdam Grand Hotel Krasnapolsky. The pandemic put a pause on the annual event, but finally, after two long-awaited years, the conference is back with in-demand speakers Kevin Gaskell and Dex Hunter-Torricke, all new training and certifications and an M&A Summit to jumpstart the event. “It will be great to see you again, Amsterdam! We are excited to come home and be able to bring Europe’s IT community together for three days of learning, networking and fun,” said Fred Voccola, CEO, Kaseya. “We’ve totally revamped our training to reflect the new reality brought on by the pandemic and help our customers adapt and thrive in the new marketplace. ” This year features keynotes by Kevin Gaskell, former CEO of successful world-class brands such as Porsche, BMW and Lamborghini and Dex Hunter-Torricke, a past communications exec with companies like SpaceX, Facebook and Google. Gaskell will talk about business transformation and delivery, how to get out of your own way and leading ordinary people to extraordinary success. Hunter-Torricke will guide attendees through the tech trends anticipated over the next two decades, how it will impact the industry and what organisations need to do to prepare. Kaseya CEO Fred Voccola will... --- > Kaseya, leading provider of unified IT management and security software, announces significant upgrades to Powered Services Pro. - Published: 2022-03-17 - Modified: 2022-12-12 - URL: https://www.kaseya.com/press-release/kaseyas-powered-services-pro-supercharges-msp-sales-and-marketing-efforts/ Platform enhancements include new product sales certifications and Done-4-U social media services that make it even easier for MSPs to grow profits and expand their customer base March 17, 2022—Miami, FL — Kaseya®, the leading provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), today announced significant upgrades to Powered Services Pro. The sales and marketing enablement platform helps MSPs to better overcome sales objections and earn new business through new enhancements like product sales certifications, the Powered Services Supercharge Forum, Done-4-U social media services and the addition of the TruMethods framework to the platform. “As the former CEO of an MSP, I understand the challenge of creating effective sales and marketing campaigns while juggling technical troubleshooting and client needs,” said Dan Tomaszewski, SVP of Channel and Community at Kaseya. “These new features give MSPs the tools they need to sell and market more effectively and provide them with a support system to achieve their business goals. We've quadrupled the size of our team in the last two years to provide top-tier guidance for MSPs looking to take their business to the next level. ” While MSPs are experts on the technical aspects of their solutions, they often struggle to communicate their value proposition to end users due to a lack of sales and marketing training and constraints on their time. MSPs can better navigate the sales process with Powered Services Pro’s 14 new sales certifications designed to help close more deals—with more to come over the next few months. Additionally, the platform now offers Semel Systems compliance training from industry expert Mike Semel to help organizations... --- > Jason Manar joins CISOs from the channel’s four biggest vendors to talk about cybersecurity practices, among four featured panelists. - Published: 2022-03-15 - Modified: 2022-12-08 - URL: https://www.kaseya.com/press-release/kaseya-ciso-and-former-fbi-agent-jason-manar-among-featured-speakers-at-all-4-one-virtual-cybersecurity-panel/ Manar joins CISOs from the channel’s four biggest vendors to talk about cybersecurity practices March 15, 2022 – Miami – Kaseya, the leading provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today that its Chief Information Security Officer Jason Manar, a former FBI agent, will be among four featured panelists at Channel Program’s All 4 One: The CyberCall panel. The discussion will center on how the CISOs are enhancing their partner and supply chain relationships and hardening their products and cybersecurity to better protect their customers. The virtual event, which will be held on March 28th, 1 p. m. (EST), will be co-hosted by Kevin Lancaster, CEO and co-founder of Channel Program, and Andrew Morgan, founder of The CyberCall. Each of the featured cyber leaders, responsible for keeping their respective organizations safe, will share their cybersecurity best practices. “I am honored to be part of this important conversation and share my experiences from my journey as a CISO and also what I learned from my years in law enforcement,” said Jason Manar, CISO, Kaseya. “This will be the first time ever that the CISOs from the channel’s largest vendors come together to provide real-time security information with the mutual goal of protecting customers and the industry. ” Due to the pandemic and current international conflict, organizations are operating in the most volatile and hostile cyber threat landscape that has ever been seen. The potential implications are massive, from increased supply chain attacks to targeted strikes directed at MSPs and the channel community... --- > Kaseya has announced today the launch of IT security assurance and compliance management platform, Compliance Manager GRC. - Published: 2022-03-10 - Modified: 2022-12-07 - URL: https://www.kaseya.com/press-release/it-professionals-can-ease-compliance-woes-with-upgraded-compliance-manager-grc-solution/ MSPs and SMBs can now simultaneously manage the IT requirements of any industry and government standard as well as customized sets of IT policies and procedures March 9, 2022 – Miami – Kaseya, the leading provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today the launch of Compliance Manager GRC. The IT security assurance and compliance management platform streamlines the assessment, remediation and documentation processes for all IT requirements regardless of source – dramatically improving organizational efficiency. Compliance Manager GRC also offers several features that support the governance, risk and compliance (GRC) needs for vendor risk management, IT policy attestation and security awareness training and tracking. “MSPs and SMBS are facing ever-evolving compliance regulations that require continuous input from individuals across an organization. It can be exhausting to keep up with the constant changes, and much of the work falls to time-stretched IT technicians who lack the bandwidth to stay up to date on quickly changing regulatory requirements,” said Max Pruger, GM, Compliance Manager at Kaseya. “Our solution provides MSPs with a way to solve their clients’ growing compliance issues and frees SMBs to focus on tasks that grow their bottom line. ” Compliance Manager GRC is purpose-built to unify data gathering and reporting requirements based on a vast library of IT controls, ensuring that IT professionals can assess and comply with multiple standards at the same time —a crucial time-saver for those juggling numerous requirements. Compliance Manager GRC’s Rapid Baseline Assessment option makes it even easier to view initial compliance gaps across standards. It includes a new scan of the Microsoft Cloud which... --- > MSPs see security as both a challenge and an opportunity in 2022, especially as half say that their business is more at risk to cybercrime compared to one year ago. - Published: 2022-03-03 - Modified: 2022-03-02 - URL: https://www.kaseya.com/press-release/kaseyas-annual-msp-benchmark-survey-shows-opportunities-in-remote-work-and-cloud-migration/ MSPs see security as both a challenge and an opportunity in 2022, especially as half say that their business is more at risk to cybercrime compared to one year ago MIAMI — March 3, 2022 — Kaseya®, the leading provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), today announced the results of its 2022 MSP Benchmark Survey. The research, which is in its eleventh year, includes data about the priorities, challenges and predictions of more than 1,200 MSPs across the globe. “With COVID-19 continuing to affect everything from global logistics to the work environment, it's no surprise that 76% of MSPs said the pandemic affected their ability to expand services within their customer base,” said Mike Puglia, Chief Strategy Officer at Kaseya. “There’s an increased need for the security, business continuity and disaster recovery (BCDR) and remote work support services that are driving revenue growth for MSPs, and we expect the demand for these services to continue in 2022 and beyond. Efficiency continues to be a top priority for MSPs, with more than half saying integration among core applications is either critical or very important to them. Kaseya’s IT Complete suite of solutions is purpose-built for MSPs, with users able to reclaim an average of 25% of their time back through deep integrations that allow IT professionals to focus on work that directly impacts the bottom line. ” Key Findings: Compliance is becoming a bigger pain point for MSPs’ customers. The ever-evolving compliance landscape has been a significant challenge for SMBs, with 74% of MSPs stating their customers struggle to meet regulatory compliance requirements. MSPs have been stepping up... --- > Kaseya announces that CEO Fred Voccola has been named a 2022 Channel Influencer Award winner by Channel Futures. - Published: 2022-02-22 - Modified: 2022-12-08 - URL: https://www.kaseya.com/press-release/kaseya-ceo-fred-voccola-is-named-a-channel-futures-2022-channel-influencer/ MIAMI — Feb. 22, 2022 — Kaseya, the leading provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), today announced that CEO Fred Voccola has been named a 2022 Channel Influencer Award winner by Channel Futures. The prestigious award recognizes individuals who have demonstrated great leadership and will significantly impact the direction of the IT landscape in 2022. Fred was recognized for his unwavering commitment to the channel, with Kaseya continuing to invest millions in sales and marketing enablement programs that result in increased profitability for partners. Kaseya's customer-centric focus has been shaped by Fred’s deep understanding of the market and the unique needs of the channel. “I’ve been called many things in my life, but never an influencer! Joking aside, it’s an honor I share with Kaseya’s team for their tireless work on behalf of the global channel community,” said Fred Voccola, CEO of Kaseya. “In 2022, we will keep supercharging our IT Complete platform and supporting our customers as they navigate a hot M&A market. It’s an exciting time to be in the IT space, and we are pumped for another successful year. ” “The Channel Futures Influencers is an exclusive group of executives who are at the pinnacle of leadership,” said Bobby DeMarzo, vice president of content, Informa Tech Channels Group. “Our editorial team and key advisers carefully selected individuals based on their accomplishments and thought leadership in the partner ecosystem. These individuals stand head and shoulders... --- > Compliance Manager, Graphus and BullPhish ID recognized as best-of-breed solutions in the prestigious annual awards. - Published: 2022-02-09 - Modified: 2022-12-12 - URL: https://www.kaseya.com/press-release/kaseya-takes-home-gold-with-three-cybersecurity-excellence-awards/ Compliance Manager, Graphus and BullPhish ID recognized as best-of-breed solutions in the prestigious annual awards February 9, 2022 – Miami– Kaseya, the leading provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), was recognized with three Gold Cybersecurity Excellence Awards for its Compliance Manager, Graphus and BullPhish ID solutions. The annual competition honors individuals and companies that demonstrate excellence, innovation and leadership in information security. “Our teams work relentlessly to help our customers solve their greatest challenges and grow their bottom lines,” said Fred Voccola, CEO of Kaseya. “This ‘gold’ recognition is an example of the commitment of our people to building world-class solutions. ” Compliance Manager, which won for Top Compliance Solution, is the first and only purpose-built, role-based compliance process automation platform for regulations like GDPR (EU and UK), HIPAA, cyber insurance, NIST CSF, and CMMC. It combines a wizard-driven workflow engine, automated network and computer data discovery, a web-based management portal, and built-in compliance document generation and archiving. ID Agent’s BullPhish ID won for Cybersecurity Training and provides simulated phishing attacks, security awareness and compliance training to educate and empower employees. BullPhish ID allows organizations to improve their cybersecurity posture, fulfill compliance requirements and reduce the likelihood of a devastating cyberattack. Graphus was recognized for the second year in a row for Excellence in Email Security. Graphus uses artificial intelligence to protect businesses from cybercriminals posing as trusted contacts, providing comprehensive protection against disasters like ransomware, business email compromise, account takeover and other advanced threats. To view all the winners of the... --- > Kaseya has announced that CRN®, a brand of The Channel Company, has named three individuals from Kaseya to its 2022 Channel Chiefs list - Published: 2022-02-07 - Modified: 2022-12-12 - URL: https://www.kaseya.com/press-release/kaseyas-adam-larrabee-amelia-paro-and-dan-tomaszewski-receive-the-prestigious-2022-crn-channel-chief-award/ February 7, 2022 – Miami — Kaseya, the leading provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), today announced that CRN®, a brand of The Channel Company, has named three individuals from Kaseya to its 2022 Channel Chiefs list: Adam Larrabee, VP of New Sales and Channel Management at Unitrends; Amelia Paro, Channel Development Director at ID Agent; and Dan Tomaszewski, SVP of Channel and Community at Kaseya. The 2022 Channel Chiefs are influential leaders who continue to shape the IT landscape with innovative strategies, programs and partnerships. A panel of CRN editors selected the honorees for their dedication, industry stature and advocacy. "This year’s 2022 CRN Channel Chiefs list highlights just how dedicated our team is to our partners across the globe,” said Fred Voccola, CEO of Kaseya. “From innovative partner programs to one-on-one coaching, Adam, Amelia and Dan have all worked tirelessly to help our partners increase their profitability in 2021 and beyond. ” Kaseya’s commitment to the channel is exemplified by Adam, Amelia and Dan’s tireless work to help IT professionals across the globe grow their businesses. Adam Larrabee, who has been recognized for the second year in a row, expanded the Unitrends Xtra Program in 2021 to provide partners with more opportunities to sell across the Kaseya IT Complete portfolio, while Amelia Paro helped thousands of MSPs utilize Dark Web ID™ to protect their customers while increasing monthly recurring revenue (MRR), profitability, and customer retention.... --- > Unitrends announced today the launch of the ION Series of desktop backup appliances and an industry-leading Cyber Assurance Program. - Published: 2022-02-02 - Modified: 2022-12-13 - URL: https://www.kaseya.com/press-release/unitrends-introduces-ion-appliances-that-provide-powerful-data-protection-and-fit-in-your-pocket/ The cutting-edge backup appliances and new Cyber Assurance Program ensures MSPs and SMBs can combat ransomware, data loss and downtime Feb. 2, 2022 — Burlington, MA — Unitrends, a Kaseya® company and the global leader of all-in-one enterprise backup and continuity solutions, announced today the launch of the ION Series of desktop backup appliances and an industry-leading Cyber Assurance Program. These new appliances provide the best-in-breed data protection MSPs and SMBs require—including features like automated disaster recovery (DR) testing, immutable storage, AI-based ransomware detection and more—in a form factor and noise level that fits any small client site or small office. With the ION and ION+, there’s no longer a need for a server rack. “IT professionals face huge challenges when it comes to data protection. These challenges include ever-evolving cyberthreats and a growing number of IT requirements that are outpacing IT staff growth,” said Joe Noonan, General Manager of Unitrends. “Unitrends is setting a new standard, with enterprise-level protection that fits any budget. ” The new appliance line includes all the features Unitrends customers have come to expect: The ION is designed with premium NVMe® solid state drives with no moving parts, making it completely silent and perfect for small offices without a server rack. Built-in software tests recoverability right on the box, so customers can ensure their data will be available whenever they need it. The ION+ delivers full-service backup and recovery in a small tower form factor. With supercharged processors and extra memory, the ION+ delivers instant failover for recovery and instant labs for sandbox testing—removing the need for an external host for DR testing, patch testing... --- > The channel’s premier event returns to Las Vegas for 15th annual conference featuring speakers Frank Abagnale and MSP Guru Robin Robins. - Published: 2022-01-18 - Modified: 2022-12-13 - URL: https://www.kaseya.com/press-release/nfl-legend-terry-bradshaw-to-headline-kaseyas-connect-it-global-2022/ The channel’s premier event returns to Las Vegas for 15th annual conference featuring additional speakers Frank Abagnale, inspiration for the blockbuster “Catch Me If You Can,” and MSP Guru Robin Robins January 18, 2022— MIAMI— Kaseya®, the leading provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today that it’s “back to Vegas, baby” for Connect IT Global. The highly anticipated conference attracts thousands of leading IT professionals, business owners and industry leaders to network with their peers, learn about the latest trends impacting MSPs and IT departments and get up-to-speed on the latest products to maximize efficiency and boost business. “We are delighted to bring our customers celebrity speakers Terry Bradshaw, Frank Abagnale and Robin Robins this year,” said Fred Voccola, CEO, Kaseya. “We’ve pulled out all the stops for our anniversary with a jam-packed education program and unforgettable entertainment. ” Terry Bradshaw, beloved former Pittsburgh Steelers quarterback and sports analyst, will headline the event. Bradshaw, who is also an actor and singer and appeared in a number of TV shows and movies, played 14 seasons with Pittsburgh and led them to four Super Bowl titles. He is a member of the Pro Football Hall of Fame and widely recognized as one of the greatest quarterbacks of all time. Frank Abagnale, presented by sponsor ThreatAdvice, is an American author who served as the inspiration for the Spielberg film, Catch Me If You Can, starring Academy Award winner Leonardo DiCaprio. His biography, which inspired the film, tells the story of how he duped people into believing he was a doctor, an assistant state attorney general and even an airline pilot... --- > From key acquisitions to new regional data centers, the company has continued to put its customers’ needs first—and has seen expansive growth as a result - Published: 2022-01-10 - Modified: 2023-12-01 - URL: https://www.kaseya.com/press-release/kaseya-looks-back-on-2021-as-transformative-year-with-more-it-complete-enhancements-than-ever-before/ From key acquisitions to new regional data centers, the company has continued to put its customers’ needs first—and has seen expansive growth as a result Jan. 10, 2022 — MIAMI — Kaseya®, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today that the company grew by over 25%. Its continued revenue growth was driven by multiple strategic acquisitions and a continued focus on helping MSPs expand their businesses through sales and marketing enablement. As MSPs and internal IT teams adjusted to new hybrid and remote work environments, Kaseya provided hundreds of deep workflow integrations that allowed IT professionals to work more efficiently and overcome business challenges around cybersecurity and compliance that grew in complexity throughout 2021. “While 2021 saw economic recovery in certain parts of the world, IT professionals still faced incredible uncertainty as they navigated ever-evolving IT environments on budgets that continue to be stretched by a growing volume of new technologies,” said Fred Voccola, CEO of Kaseya. “We made two acquisitions that addressed key pain points for MSPs and SMBs, launched our Connect IT Community and released innovative new products like VulScan—all with a focus on helping our customers eliminate wasted time and stretch their budgets further. The IT Complete suite continues to be the gold standard for IT professionals in need of solutions that are truly automated, secure and priced right to ensure maximum profitability. ” The Kaseya family will continue to grow in 2022, with plans for over 1,300 new hires worldwide across its Miami headquarters as well as its offices in Dublin, Krakow and Sydney. Corporate Momentum... --- > The survey asks MSPs about their key learnings and business priorities from the past year as well as their thoughts on the year ahead. - Published: 2021-11-17 - Modified: 2022-12-15 - URL: https://www.kaseya.com/press-release/kaseya-invites-msp-community-to-participate-in-its-11th-annual-msp-benchmark-survey/ Questionnaire data will help Kaseya and the channel better understand the MSP community’s challenges and opportunities Miami —November 17, 2021 — Kaseya®, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), today launched its 11th MSP Benchmark Survey. This year’s survey asks MSPs from around the globe about their key learnings and business priorities from the past year as well as their thoughts on the year ahead, including predictions around the continued impact of COVID-19 and the challenges they foresee in 2022. Kaseya encourages MSPs to take part in the short survey because it provides the entire community with important data that can help inform decisions around pricing strategies, service offerings, M&A and more. Among other insights, last year’s survey showcased the large opportunity for MSPs in compliance-as-a-service as well as the importance of SaaS data backup for a growing number of MSPs. Participants will receive a $25 Amazon gift card upon completion of the questionnaire as a thank you for their time and consideration. “We conduct our yearly MSP Benchmark Survey to gain a deeper understanding of the trends shaping the industry to ensure we’re truly helping MSPs solve their biggest pain points,” said Mike Puglia, Chief Strategy Officer. “By taking part in the survey, MSPs can help their peers—and themselves—better identify new opportunities and gain valuable insights into how other MSPs are managing their businesses. ” To participate in the survey, visit https://www. surveymonkey. com/r/Y33XTDB. To see insights from last year’s survey, visit https://kaseyastaging. wpengine. com/press-release/kaseyas-annual-msp-benchmark-survey-reveals-remote-work-and-increased-cybersecurity-threats-presented-both-challenges-and-opportunities-to-service-providers/. --- > Kaseya announces the launch of the UK GDPR module for Compliance Manager. The award-winning compliance process automation platform. - Published: 2021-11-16 - Modified: 2022-12-08 - URL: https://www.kaseya.com/press-release/kaseya-adds-new-uk-gdpr-module-to-its-award-winning-compliance-manager-platform-to-simplify-compliance-with-the-uks-sweeping-privacy-regulation/ The update, which was introduced at Kaseya’s Connect IT Europe conference, generates key documents – including Evidence of Compliance – required by the UK’s General Data Protection Regulation (GDPR) Dublin—November 16, 2021 — Kaseya®, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today the launch of the UK GDPR module for Compliance Manager. Compliance Manager is Kaseya’s award-winning compliance process automation platform that simplifies assessing, maintaining and documenting compliance through its wizard-driven workflow engine, automated network and computer data discovery, web-based management portal and built-in compliance document generation and archiving capabilities. The UK GDPR regulation, which went into effect on January 1, 2021, applies to organisations that target, process or store electronic data from UK citizens, regardless of where the organisation is located. The regulation is largely based on the original EU GDPR standard but includes several changes in key areas of the law concerning national security, intelligence services and immigration. The new Compliance Manager module covers the new UK GDPR requirements around the collection of data from minors and representatives of controllers outside the UK and includes updated policies and procedures documents and new recommendations provided by the UK Information Commissioners Office (ICO). Compliance Manager includes modules for both the UK and EU versions of GDPR, allowing MSPs to provide ongoing compliance services to clients that process both UK and EU personal data. For SMBs that process personal information of citizens anywhere in the UK or EU, Compliance Manager streamlines processes for internal teams overwhelmed with managing multiple compliance regulations across their organisation. “For MSPs and SMBs that process data from individuals in the UK,... --- > Kaseya announces today that SVP of Corporate Marketing Dana Liedholm was awarded a Gold Globee® in the 2021 Communications Excellence Awards. - Published: 2021-11-03 - Modified: 2022-12-12 - URL: https://www.kaseya.com/press-release/kaseyas-dana-liedholm-wins-gold-globee-in-the-11th-annual-2021-communications-excellence-awards/ Liedholm recognized for Excellence in Crisis Communication due to her work highlighting Kaseya’s proactive, customer-centric response to the July 2 ransomware attack Miami —November 3, 2021 — Kaseya®, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today that SVP of Corporate Marketing Dana Liedholm was awarded a Gold Globee® in the 2021 Communications Excellence Awards. Liedholm was instrumental in ensuring accurate information was communicated to key stakeholders, including customers, media and internal teams, in a timely manner and effectively showcased Kaseya’s quick action and transparency during the highly sophisticated July 2 cyberattack that affected fewer than 60 of Kaseya’s customers. “We are proud of Dana and her team's timely, effective and transparent communication throughout the crisis that showcased the quick and decisive actions we took to protect our customers,” said Fred Voccola, CEO of Kaseya. “Her tireless efforts with the media, government agencies and internal teams across Kaseya helped us not only weather this crisis but come through it even stronger. ” The Communications Excellence Awards is the premier corporate communications, marketing, and public relations awards program created to honor and recognize industry-wide and peer achievements and best efforts of corporate communications, marketing, public relations, investor relations, and business development executives, professionals, teams and departments. Judges from around the world representing a wide spectrum of industry experts participated in the rigorous judging process. “I’m grateful to The Globee Awards for this recognition and am so appreciative of the incredible teams across Kaseya that worked day and night to mitigate the impact of the attack,” said Dana Liedholm, SVP of... --- > Kaseya CFO, Kathy Wagner, recognized by The Software Report for her ability to lead Kaseya through a period of rapid expansion and transformation. - Published: 2021-10-27 - Modified: 2022-12-08 - URL: https://www.kaseya.com/press-release/kaseya-cfo-kathy-wagner-named-among-the-top-50-women-leaders-in-saas/ Wagner recognized by The Software Report for her ability to lead Kaseya through a period of rapid expansion and transformation Miami — October 27, 2021 — Kaseya®, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today that CFO Kathy Wagner has been named one of the Top 50 Women Leaders in SaaS for 2021 by The Software Report. The 2021 awardees, who were selected from hundreds of nominations, were chosen based on their demonstrated leadership capabilities, career track records and quantifiable contributions to the SaaS industry. These women have made definitive and lasting impact on their organizations, from spearheading cloud adoption pushes to driving overall company growth. The award showcases Kathy’s success in defining the strategy for Kaseya’s global operations and ensuring the business is poised to continue its rapid expansion. “In the short time that Kathy has been with Kaseya, she’s made incredible contributions to our organization,” said Fred Voccola, CEO of Kaseya. “From helping to drive our aggressive M&A strategy to streamlining our financial and legal processes, Kathy has shown her true commitment to Kaseya. With Kathy on our team, I have no doubt that we’ll continue to achieve even greater success in 2021 and beyond. ” “It’s incredibly rewarding to receive this recognition from The Software Report, especially because my team and I are just getting started,” said Kathy Wagner, CFO of Kaseya. “I see so many opportunities ahead, and I’m looking forward to accelerating growth and realizing Fred’s vision for Kaseya and its IT Complete suite of solutions. ” The Top 50 Women... --- > October 19, 2021 - Miami. Kaseya's annual Connect IT Global event kicks off today, taking place at the MGM Grand in Las Vegas and virtually. - Published: 2021-10-19 - Modified: 2022-12-07 - URL: https://www.kaseya.com/press-release/connect-it-global-2021-is-back-in-person-and-bigger-than-ever/ The channel’s must-attend event includes thought-provoking keynotes from can’t-miss speakers like Nick Offerman, invaluable training and certification opportunities and even a Rocktoberfest pool party October 19, 2021— MIAMI— Kaseya®, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), kicks off its annual Connect IT Global event today. The event, which is taking place from October 19-22 at the MGM Grand in Las Vegas, as well as virtually, provides IT professionals with the tools they need to thrive in the rapidly changing IT landscape. Kaseya also announces innovative enhancements, including several within its state-of-the-art professional services automation (PSA) solution BMS, that strengthen its comprehensive IT Complete suite of integrated tools for the multi-function IT professional. “If you’re an IT professional, you need to be at Connect,” said Fred Voccola, CEO of Kaseya. “We're providing attendees with cybersecurity-focused sessions from some of the brightest minds at Stanford University as well as must-have certifications to help IT professionals grow their businesses. To top it all off, we’re throwing the party of the year with Rocktoberfest. Anyone who wants to scale their organization and learn from the best should be here. ” Connect IT Global 2021 Event Highlights: State of the IT Industry Keynote from Kaseya CEO Fred Voccola: In this must-see session, Fred will provide his insights on the opportunities and challenges that IT professionals face, including how the evolving security landscape will impact Kaseya and its customers. Security Spotlight with Kaseya CISO Jason Manar: Kaseya’s new CISO Jason Manar will present “An FBI Agent’s View of the Evolving Threat Landscape,” with key takeaways from 16... --- > Kaseya announces hiring Assistant Special Agent in Charge for the FBI, Jason Manar, as Chief Information Security Officer, to solidify Kaseya’s security stance. - Published: 2021-10-18 - Modified: 2022-12-08 - URL: https://www.kaseya.com/press-release/kaseya-appoints-former-fbi-special-agent-jason-manar-as-chief-information-security-officer/ Manar brings 16 years of experience with the Bureau and will further strengthen the company’s security posture Miami – October 18, 2021 – Kaseya, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today that it has hired Jason Manar as Chief Information Security Officer (CISO). Manar, who was most recently named Assistant Special Agent in Charge for the Federal Bureau of Investigation (FBI) overseeing all cyber, counterintelligence, intelligence and the language service programs for the San Diego office, will play a pivotal role in further solidifying Kaseya’s security stance. “Jason has a remarkable background battling cybercrime targeting U. S. companies and entities,” said Fred Voccola, CEO, Kaseya. “We worked closely with him during the July attack on Kaseya’s VSA customers and were so impressed with his qualifications and handling of the situation that we asked him to join Kaseya as CISO. We only hire the best, and Jason is top-of-the-line. ” Manar will oversee information security and compliance for Kaseya, leading the company’s cybersecurity division to identify the industry’s latest threats and vulnerabilities and intercept them. Additionally, as CISO, he will ensure compliance with security requirements associated with government regulations, which vary by global region. “Kaseya provided the most transparency of any company I have seen, by delivering near real-time information to its customers. I was amazed to see the level of commitment, care, and integrity Kaseya showed; it surpassed anything I had seen in 16 years,” said Manar. “I look forward to continued transparency and further strengthening Kaseya’s security posture while upholding our... --- > Kaseya announces new features and integrations for IT professionals to more effectively manage increasingly complex hybrid work environments. - Published: 2021-09-30 - Modified: 2023-12-01 - URL: https://www.kaseya.com/press-release/kaseyas-latest-innovation-cycle-allows-it-professionals-to-better-assess-and-manage-it-environments-in-the-new-hybrid-work-world/ New features include enhanced anti-phishing and vulnerability management capabilities as well as key integrations with Kaseya’s professional services automation tool BMS September 30, 2021 — MIAMI, FL — Kaseya®, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today new features and integrations that will enable IT professionals to more easily and effectively manage increasingly complex hybrid work environments. From affordable external vulnerability scanning to professional services automation (PSA) updates that empower MSPs to better prioritize their backup alerts, IT Complete continues to be the most comprehensive suite of integrated tools designed for the multi-function IT professional. “As organizations continue to adjust to the new hybrid work world, IT professionals are being asked to support both traditional office and remote work environments. Because they are managing devices across several environments, it becomes even more critical to implement solutions that streamline daily tasks,” said Mike Puglia, Chief Strategy Officer, Kaseya. “IT Complete’s newest features and integrations provide time-saving tools that allow MSPs and SMBs to focus their attention on more impactful work and effectively manage everything from workstations and servers to mobile and cloud. ” Key Product Enhancements Enhanced Discovery and Reporting Capabilities: Enhanced External Vulnerability Scanning Functionality in RapidFire Tools VulScan: VulScan is the latest generation of network vulnerability scanning tools purpose-built to deliver high-value network vulnerability management for any size network. With this latest release, VulScan introduces an enhanced external vulnerability scanner that can support multiple client sites in several locations without consuming additional site licenses or incurring additional costs. Data from the external scans appears within each... --- > Kaseya announces its growth plans in Vancouver, with a focus on hiring local tech talent and expanding its current office space downtown. - Published: 2021-09-16 - Modified: 2022-12-14 - URL: https://www.kaseya.com/press-release/o-canada-kaseya-expands-canadian-presence-through-hiring-push-and-new-data-centers/ From British Columbia to Ontario, Kaseya’s footprint continues to grow to better serve the needs of its Canadian customer base September 16, 2021 — VANCOUVER — Kaseya, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today its growth plans in Vancouver, with a focus on hiring local tech talent as well as expanding its current office space downtown. In addition to expansion in Western Canada, Kaseya is now serving Unitrends and Spanning customers through two data centers located in Quebec and Ontario. Due to increased demand for Kaseya’s IT Complete suite of solutions, the company is planning to add 75 new positions in Vancouver by the end of 2022. These opportunities include roles in Kaseya’s account management and research and development teams, which work across Kaseya’s 27 IT Complete modules. To provide a world-class Center of Excellence for the Vancouver team, Kaseya will lease an additional 10,000 square feet in the historic Sun Tower in downtown Vancouver. Kaseya has had a presence in Vancouver since 2018 and is passionate about building out its talent base in one of Canada’s hottest tech hubs. Due to the increasing number of Canadian customers, Kaseya is utilizing two data centers in Ontario and Quebec to locally store data from its Unitrends and Spanning customers. The Unitrends data center in Ontario will serve Unitrends Endpoint Backup customers, while Spanning Office 365 customers will be served through the Amazon Web Services (AWS) regional data center in Quebec. These locations meet the need for Canadian customers to store their data within the country to... --- > September 8, 2021. Headline speakers include Nick Offerman, from NBC’s “Parks & Recreation,” and Kevin Harrington, from “Shark Tank”. - Published: 2021-09-08 - Modified: 2022-12-07 - URL: https://www.kaseya.com/press-release/connect-it-global-to-feature-business-acceleration-security-tracks-and-technical-certifications/ Headline speakers include Nick Offerman, best known as Ron Swanson from NBC’s “Parks & Recreation,” and Kevin Harrington, one of the original sharks from “Shark Tank” MIAMI, September 8, 2021 — Kaseya, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today that former “Parks & Rec” star, Nick Offerman, will be the Mainstage speaker at this year’s Connect IT Global. The highly anticipated conference, the channel’s premiere annual event, will take place October 19-22 at the MGM Grand Las Vegas and will offer attendees programming around business acceleration, security and technical certifications. Annually, Connect IT Global attracts thousands of leading IT professionals, business owners and industry leaders to connect with peers, learn about the latest products, and get up-to-speed on trends impacting MSPs and internal IT departments. This year’s event will offer more than 65 sessions focused on business acceleration, security, and training, plus three cybersecurity certification programs taught by experts from Stanford University, White House Task Forces and cybersecurity faculty from Florida International University. It will also feature an “MSP Shark Tank,” where MSPs can test their pitch skills and see if they survive the tank! In fact, original shark, Kevin Harrington, will join Rick Jordan, founder of All in MSP, in a must-attend fireside chat on what it takes to scale a company. An entire pre-day dedicated to today’s M&A landscape will give attendees insight into what makes MSPs one of the most valuable businesses of our time. At the conference, participants will have a chance to win many prizes, among them a Tesla Model 3 and a PlayStation 5. While... --- > Kaseya CEO, Fred Voccola, recognized by The Software Report for the success of his IT Complete vision for MSPs and SMBs. - Published: 2021-08-24 - Modified: 2022-12-08 - URL: https://www.kaseya.com/press-release/kaseya-ceo-fred-voccola-selected-as-a-top-50-saas-ceo-for-second-year-in-a-row/ Voccola was recognized by The Software Report for the success of his IT Complete vision for MSPs and SMBs Miami, August 24, 2021 — Kaseya®, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), today announced that CEO Fred Voccola has been named one of the Top 50 SaaS CEOs of 2021 by The Software Report. This is Voccola’s second year on the prestigious list, which recognizes industry-leading CEOs based on aspects like company performance, workplace culture, product strength and strategic decision-making. As in years past, the 2021 awardees were selected based on thousands of nominations from colleagues, peers, and other software industry participants. This year's CEOs represent some of the largest, fastest-growing software companies that are driving the industry forward. This award showcases the strength of IT Complete, Voccola’s vision for a comprehensive and cost-effective suite of solutions for MSPs and SMBs. Through its workflow and solution integrations, IT Complete eliminates the valuable time IT professionals waste moving between disparate applications and processes—allowing users to reclaim an average of 25% of their time back to focus on work that directly impacts their bottom line. IT Complete was enhanced through the recent acquisitions of RocketCyber, an innovative managed security operations center (SOC), and TruMethods, an industry-leading MSP business transformation organization. The Software Report’s award also comes on the heels of Voccola’s recognition as one of CRN’s Top IT Innovators of 2021. “When I joined Kaseya six years ago, I knew that this company had the potential to transform the way MSPs and SMBs ran their businesses,” said Fred... --- > Channel-centric enhancements include new division for high-growth MSPs and compliance-as-a-service content from Kaseya’s Powered Services platform - Published: 2021-08-17 - Modified: 2025-08-08 - URL: https://www.kaseya.com/press-release/kaseya-launches-online-collaboration-platform-and-msp-focused-initiatives-to-further-empower-it-community/ Channel-centric enhancements include new division for high-growth MSPs and compliance-as-a-service content from Kaseya’s Powered Services platform August 17, 2021 — MIAMI — Kaseya®, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), today announced the launch of the Connect IT Community. The collaborative online platform allows IT professionals to network with peers across the globe, share best practices and enhance their knowledge of the 27 modules of Kaseya’s IT Complete suite of solutions. The company also announced several MSP-focused enhancements to help IT professionals take advantage of the competitive mergers and acquisitions (M&A) landscape and expand their businesses. These initiatives include a new division focused on high-growth MSPs as well as expanded content offerings through Powered Services Pro, Kaseya’s comprehensive acceleration platform that helps MSPs grow monthly recurring revenue (MRR) through tailored go-to-market content and one-on-one coaching. “Though Kaseya’s customers are located across the globe in a number of industries, they all have one thing in common—the desire to make their IT environments more effective and efficient,” said Mike Puglia, Chief Strategy Officer at Kaseya. “Kaseya’s Connect IT Community, its new business unit and its latest Powered Services enhancements were all created to help IT professionals get the most out of the workflow-integrated IT Complete suite of solutions—allowing organizations to grow their bottom lines while eliminating the time wasted switching between disparate tools. ” Connect IT Community Kaseya’s Connect IT Community was designed as a global hub for Kaseya customers to engage with their peers and maximize efficiencies through the Kaseya products they use every... --- > Highlights include actionable advice from seasoned experts, networking opportunities and an MSP Shark Tank - Published: 2021-08-12 - Modified: 2023-01-26 - URL: https://www.kaseya.com/press-release/kaseyas-highly-anticipated-ma-summit-helps-msps-navigate-the-evolving-mergers-acquisitions-landscape/ Highlights include actionable advice from seasoned experts, networking opportunities and an MSP Shark Tank MIAMI – August 12, 2021 –Kaseya, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announces its first-ever M&A Summit taking place on October 19, 2021 as a pre-day to the annual Connect IT Global conference. Kaseya’s M&A Summit is the must-attend event for MSPs preparing for a transaction and those looking to gain a better understanding of how increased M&A activity will impact their organization. The summit includes informative sessions by industry experts including transaction advisors, private equity managers and successful sellers and buyers. These industry leaders will discuss must-know information around evaluating opportunities, preparing for an exit and avoiding common pitfalls. Highly anticipated sessions include: State of M&A in IT with Fred Voccola, CEO of Kaseya Voccola shares his data-driven insights around the current landscape and his predictions around the future of M&A. What is my MSP really worth? with Rick Jordan, CEO of ReachOut IT This session explores how MSP owners can accurately calculate the value of their business as well as ways to increase valuation. It will even include an “MSP Shark Tank,” where attendees will get to experience a pitch and watch if the MSP owner survives the tank. The Journey of Buyers and Sellers with Jim Lippie, CEO of SaaS Alerts; Neil Medwed, Director of Strategic Partnerships at MeriPlex; and Will Slappey, CEO of Slappey Communications. The panel is hosted by Gary Pica, President and Founder of TruMethods. MSPs can expect to walk... --- > The company’s rapid remediation and mitigation measures saved thousands of SMBs from suffering devastating impacts. - Published: 2021-07-06 - Modified: 2022-12-14 - URL: https://www.kaseya.com/press-release/kaseya-responds-swiftly-to-sophisticated-cyberattack-mitigating-global-disruption-to-customers/ Company working alongside agencies and leading incident response team to support impacted small and medium-sized businesses. NEW YORK and MIAMI, July 05, 2021 -- Kaseya, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs) responded quickly to a ransomware attack on its VSA customers launched over the Fourth of July holiday weekend. The company’s rapid remediation and mitigation measures saved thousands of small and medium-sized businesses from suffering devastating impacts to their operations and ensured business continuity. On July 2, at approximately 2 p. m. EST, Kaseya was alerted to a potential attack by internal and external sources. Within an hour, in an abundance of caution, Kaseya immediately shut down access to the software in question. The attack had limited impact, with only approximately 50 of the more than 35,000 Kaseya customers being breached. After making the rapid decision to shut down access to the software, an internal incident response team, partnering with leading industry experts in forensic investigations, sprang into action to determine the nature of the attack. Once an attack was established, law enforcement and government cybersecurity agencies, including the Federal Bureau of Investigation (FBI) and Cybersecurity and Infrastructure Security Agency (CISA), were notified and immediately engaged. Soon after the attack, with the assistance from the FBI and CISA, the root cause of the attack was identified. While impacting approximately 50 of Kaseya’s customers, the company was proactive in its mitigation efforts to minimize any impact to critical infrastructure. Many of Kaseya’s customers are managed service providers, using Kaseya’s technology to manage IT... --- > Kaseya has released its 2021 IT Operations Report, surveying 1,000 IT professionals worldwide from April to May 2021 about their top priorities and challenges. - Published: 2021-06-29 - Modified: 2022-12-12 - URL: https://www.kaseya.com/press-release/kaseyas-annual-it-operations-report-reveals-security-and-automation-are-top-priorities-for-it-professionals/ Company’s seventh benchmark survey finds cybersecurity and data protection continue to present the biggest challenges amidst a rise in cyberattacks NEW YORK and MIAMI — June 29, 2021 — Kaseya, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), today released its 2021 IT Operations Report, which surveyed nearly 1,000 IT professionals worldwide between April and May 2021 about their top priorities and challenges. Key findings from this year’s survey include: The top three priorities for IT professionals are improvement of IT security, cloud migration and automation to increase IT productivity. The main three challenges are cybersecurity and data protection, lack of IT budgets and resources to meet demands, and legacy systems hampering growth and innovation. The survey found that 30% of respondents felt that there was not enough IT budget or resources to meet demands, making it one of the top three biggest challenges for IT professionals surveyed. Furthermore, 62% of participants stated that their IT budgets were cut, remained the same or that their unsure of what their budget would be in 2021. Improving IT security remains top priority amidst rise in cyberattacks Organizations across the globe have experienced crippling cyberattacks over the past year that have significantly impacted the global supply chain. Due to the growing number of threats, 61% of respondents said that improving security measures continues to be the dominant priority. Cybersecurity solutions topped the list of what IT professionals plan to invest in for 2022, with 53% of respondents planning to budget for email security tools like phishing prevention and 33% of respondents... --- > CFO, Kathy Wagener, stands to support the company’s aggressive growth that includes workforce expansions in Miami, Vancouver and Dublin. - Published: 2021-06-16 - Modified: 2022-12-12 - URL: https://www.kaseya.com/press-release/kathy-wagner-appointed-chief-financial-officer-to-support-kaseyas-explosive-growth/ Wagner brings extensive leadership experience in strategic finance and business transformations NEW YORK and MIAMI – June 16, 2021 – Kaseya, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), has named Kathy Wagner as its Chief Financial Officer to support the company’s aggressive growth that includes workforce expansions in Miami, Vancouver and Dublin, and the opening of its Security Operations Center (SOC). A seasoned executive with proven success leading multiple finance and business transformations, Wagner will be based out of Kaseya’s Miami headquarters. She will lead all legal and financial activities across the full portfolio of Kaseya companies, define strategy for group operations and ensure the business is poised for continued growth. "We are very excited to have Kathy join our leadership team. She has an innate understanding of the crucial role finance plays in business and conveying strategies to the executive team, board investors and stakeholders,” said Fred Voccola, CEO, Kaseya. “Kaseya is experiencing record growth, and Kathy’s success building teams and scaling businesses will support our ambitious efforts. ” Prior to joining Kaseya, Wagner worked for Citrix Systems, Inc. for 17 years. As Vice President, Global Finance & Administration, she helped the company scale from $300M to more than $3B in revenue. Wagner developed a long-range plan to drive the transformation to a SaaS/subscription-based business model while optimizing investment and growth opportunities. She implemented strategies and processes and effectively communicated the value of transformation to all key stakeholders. “I came to Kaseya to work in a dynamic,... --- > IT Glue’s deep workflow automation and efficiency-boosting updates help MSPs document more seamlessly to meet their clients’ growing IT needs - Published: 2021-05-05 - Modified: 2021-04-29 - URL: https://www.kaseya.com/press-release/it-glue-virtually-showcases-new-integrations-and-features-at-gluex-2021-to-drive-increased-efficiency-and-profitability-for-msps/ IT Glue’s deep workflow automation and efficiency-boosting updates help MSPs document more seamlessly to meet their clients’ growing IT needs VANCOUVER, British Columbia — May 5, 2021 — IT Glue™, a Kaseya company and industry standard for IT documentation, today announced its latest features at GlueX, its premier user conference being held virtually for the second year in a row. From time-saving integrations with essential MSP tools to innovative new features that automate daily tasks, these additions showcase IT Glue’s commitment to making documentation easier—ultimately providing MSPs with better reporting and happier technicians. IT Glue has launched several new features that streamline password management, compliance documentation and more: Personal Passwords: Password compromise is one of the major causes of data breaches, and the 2021 IT Glue MSP Benchmark Survey reports that over 60% of MSPs use dedicated password managers to store and secure passwords. However, MSPs often need to use multiple tools for different types of passwords—increasing costs and decreasing efficiency. IT Glue’s Personal Passwords feature allows technicians to store personal and business passwords in one centralized location with the ability to make personal passwords private from administrators. One of the most requested features, this addition effectively simplifies password management for MSPs. Automated Secure Backup: IT Glue’s newest feature allows users to automatically schedule backups of their IT Glue data, ensuring that critical data and passwords are always accessible. Password Auto-Create Browser Extension for Chrome: This new feature will automatically prompt users to save their password if a similar record is not found on their account, ensuring all passwords used within Chrome are accurately captured and saving technician time. Document... --- > IT Glue, a Kaseya Brand, announces the acquisition of TruMethods, the MSP industry’s leading business transformation organization. - Published: 2021-05-04 - Modified: 2022-12-07 - URL: https://www.kaseya.com/press-release/it-glue-and-trumethods-join-to-become-msp-vendor-powerhouse/ Acquisition of TruMethods by IT documentation leader stemmed from vCIO integration between myITprocess and IT Glue Vancouver, BC and Moorsetown, NJ — May 4, 2021 — IT Glue™, a Kaseya company and the industry standard for automated IT documentation, today announced the acquisition of TruMethods, the MSP industry’s leading business transformation organization. The acquisition is the culmination of work between the companies to integrate myITprocess™ with IT Glue, and deliver the most powerful, high-value virtual CIO (vCIO) software platform to allow MSPs to build more strategic relationships with their customers. “As MSPs mature, a vCIO offering will become a must-have capability in their arsenal,” said Nadir Merchant, CTO and general manager, IT Glue. “Ninety-five percent of myITprocess users use IT Glue, which demonstrates just how well our products go hand-in-hand. As we worked on this integration, it became clear that we could do so much more for the MSP community by going beyond just the technology. This acquisition is a milestone for our industry as Gary Pica – a legend in the MSP space – and his team join forces with IT Glue to take MSPs to even greater heights. ” myITprocess is the industry’s leading vCIO solution that enables MSPs to deliver world-class technical services through a proactive, repeatable process. MSPs use myITprocess to quickly analyze clients’ technical environments, establish their IT standards, make business recommendations, track client feedback, and develop custom, strategic roadmaps specific to each client. Together with IT Glue, MSPs have a one-two punch that synchronizes all their IT Glue configurations and assets within myITprocess. In doing so, documentation details are seamlessly... --- --- ## Case Studies > Ark scaled from local IT provider to trusted cybersecurity partner with Kaseya 365. See how they did it. - Published: 2025-07-16 - Modified: 2025-07-16 - URL: https://www.kaseya.com/case-studies/ark-ict-solutions-kaseya-365-ark/ Ark scaled from local IT provider to trusted cybersecurity partner with Kaseya 365. See how they did it. A favor that turned into a promise Ark ICT Solutions didn’t start with a business plan. “Running my own company was never my intention,” said Ark founder and owner Phil Callow. He simply wanted to help a friend, a local headteacher whose school’s technology was falling apart. Callow fixed the problems; word spread and before he knew it, one favor turned into five schools, then dozens more. Instead of trying to be the biggest player, Ark focused on being the partner people could trust to handle anything. Ark’s customers might face a broken server one day, a network outage the next or a ransomware scare the day after that, and Ark’s job was to tackle it all with the same dedication. “It’s like a box of chocolates,” said Ark director Joe Lee. “You never know what you’re going to get next, but you treat each one the same and work your way through it as quick as possible. ” That mindset shaped Ark’s promise of “one partner, one call. ” Schools and businesses knew they could ring Ark for any issue and trust them to take ownership, sort it out fast and keep things running smoothly. “They just want to ring one company and have that company take responsibility for the problem and solve it — and that’s what we do,” said Callow. Today, Ark’s 40+ person team supports an 80/20 split of education and business clients across Lincolnshire. Ark provides everything from on-site IT, networking and installations to telephony,... --- > Discover how Cobalt boosted efficiency, cut costs and empowered their 18-person team to work smarter, respond faster and protect clients with Kaseya 365 Endpoint. - Published: 2025-07-16 - Modified: 2025-07-16 - URL: https://www.kaseya.com/case-studies/cobalt-msp-finds-power-in-kaseya-365-endpoint/ Discover how Cobalt boosted efficiency, cut costs and empowered their 18-person team to work smarter, respond faster and protect clients with Kaseya 365 Endpoint. Simplifying systems to scale smarter A passionate rower who thrives on pushing his limits, Dunstan applies that same energy and focus to building a business that stays one step ahead. Although Cobalt built its reputation on dependable, hands-on IT and telecom services, its priorities evolved as clients’ needs changed. “Cobalt’s specialty is being able to move with the times, being able to work and evolve as the market changes,” shared Dunstan. As cyberthreats became more frequent and sophisticated, it was clear that traditional support wasn’t enough. “There’s a big gap. The cyber side of things has changed, and our customers need more protection rather than just a break-fix or everyday support,” he shared. Dunstan wanted to help clients grow securely and confidently while also expanding Cobalt’s own reach into global markets. “It’s our job to make sure they're safe and secure, so they can carry on, grow and develop their businesses,” he added. But that vision required more than just good intentions. To be proactive, Cobalt needed systems that were fast, connected and easy to manage. At that time, it wasn’t Cobalt’s reality. "We had four different portals, four different vendors and four different systems that we had to try and work with,” Dunstan shared. That changed with Kaseya 365 Endpoint — a unified platform that matched Cobalt’s ambitions and helped the MSP move forward with clarity and control. Like a well-coordinated rowing team, Kaseya 365 brought all its systems into sync, eliminating the drag of disjointed tools and helping... --- > Nero Consulting, an NYC-based MSSP, relies on Kaseya solutions to employ a security-first approach to its clients' technology needs. - Published: 2025-06-26 - Modified: 2025-06-26 - URL: https://www.kaseya.com/case-studies/nero-consulting-securing-the-future-through-a-cybersecurity-first-strategy/ From technology tinkering to trusted partner Like many MSPs, Nero Consulting began with founder Anthony Oren helping others with computer issues, a side hustle that soon grew into a full-fledged technology business operating across multiple locations worldwide. When Hurricane Sandy devastated many businesses in the Northeast in 2012, it also revealed widespread vulnerabilities in data protection. Nero addressed this with a strong focus on backup and disaster recovery solutions, earning the business a reputation as a go-to provider for organizations in urgent need. The following year, one of Nero's smaller clients suffered a ransomware attack. After receiving a call for help, Nero jumped into action, neutralizing the attack and rebuilding the system. This incident changed Nero’s trajectory, beginning their evolution as a cybersecurity-first company. Today, Nero partners only with clients that take security seriously. They focus on building cyber-resilient ecosystems, not patchwork protection. “We're actually trying to help you run your business by not worrying about it,” said Oren. This philosophy has resulted in a diverse client base. Although Nero’s primary focus is the architecture, engineering, construction and real-estate markets, their client base also includes public and private companies across various other industries. Finding solutions that scale As Nero grew, they continuously evaluated their software infrastructure. Nero was a committed IT Glue shop early on, and for over a decade they hunted for a true “single pane of glass” solution. They sought a single, integrated ecosystem that would unify operations, making it possible to boost technician output. That vision came... --- - Published: 2025-06-01 - Modified: 2025-06-03 - URL: https://www.kaseya.com/case-studies/stepping-forward-technology/ https://itglue. wistia. com/medias/eo52z8mpa2 Team-focused, client-driven At the heart of Stepping Forward Technology is a simple mantra — when you take care of your team, they take great care of your clients. "I'm incredibly committed to my team. They, in turn, really focus on taking care of our clients," said CEO Matthew Harvey. This team-first approach has created a culture of trust, ownership and pride in meaningful work. This mindset helps Stepping Forward support clients across industries, handling not just daily IT needs but also complex challenges that include regulatory compliance, like CMMC and other security certifications. By investing in their team and continuously improving how they work, Stepping Forward has built a service experience that's consistent, proactive and reliable — just what clients like Advantage Manufacturing look for. A partner through uncertainty Advantage Manufacturing, a precision sheet metal and machine shop based in Colorado, serves clients in the aerospace and defense industries. To continue doing so, they needed to meet the Department of Defense’s (DoD) Cybersecurity Maturity Model Certification (CMMC) requirement — a framework designed to ensure contractors properly protect sensitive defense information requirements. At the time, the path forward was anything but clear. "We needed somebody willing to work with us on something that really wasn't defined yet," said Advantage Manufacturing CFO Laddie Blaskowski. "Even the government had not put out the final requirements or guidelines for what this was going to be. " Stepping Forward stepped in not just as a service provider but as a true advisor.... --- - Published: 2025-05-20 - Modified: 2025-05-20 - URL: https://www.kaseya.com/case-studies/affinity-technology-partners/ https://itglue. wistia. com/medias/jakp3joedx Turning adversity into opportunity In some ways, Sean and Betsy’s story feels like it could come straight out of a Hollywood movie. In the early 2000s, Sean was a few years into his IT career at a large company when the unexpected happened: his entire department was dissolved. Not long after, the same company hired him back as a consultant. Around that time, a group of friends launching an entertainment company needed IT help. Then, a local pediatric office reached out with the same request. One opportunity led to another, and soon, Sean and Betsy found themselves at the heart of a growing business. What began as helping friends with IT support blossomed into a full-fledged managed service business. Starting a company wasn’t part of the plan. The phrase “accidental entrepreneurs” aptly describes this husband-and-wife team. They didn’t set out to build a business, but nevertheless did so out of necessity and passion. “It was scary. If we’d stopped to think long enough, we probably wouldn’t have done this,” Betsy recalled. But they didn’t stop. They followed the momentum, fueled by grit, a bit of luck and a whole lot of sacrifices. The discovery that changed everything For many years, Affinity Technology Partners worked with several vendors, each with their own tools, pricing structures and support models. Over time, this patchwork approach led to rising costs, scattered billing and missed opportunities for efficiency. Without a unified solution, they were paying multiple vendors without gaining benefits of scale... --- - Published: 2025-05-20 - Modified: 2025-05-20 - URL: https://www.kaseya.com/case-studies/bacheler-technologies/ A people-first MSP Bacheler Technologies was never just about IT. When Craig Bacheler founded the company in 2008, he envisioned an organization where employees didn’t have to choose between career success and their families. Before starting the business, Craig was successful by most metrics. He had the promotions, the paycheck and the recognition. But when his son turned four, he realized he was missing the moments that really counted. “I’d go to work before he woke up, and I’d get home after he was asleep. I wasn’t having a good balance between technology and family time,” Craig shared. That realization shaped everything Bacheler Technologies would become. From day one, the company focused on meaningful work, strong relationships and a healthy work-life balance for its team. Their culture is anchored in five core values: putting others first, a strong work ethic, humility, making a difference, and honesty and integrity. This people-first mindset fueled the company’s growth. Today, Bacheler Technologies has over 30 engineers in two locations providing SMBs with IT services, cybersecurity protection and tech guidance. Cutting complexity without compromising people It wasn’t always smooth sailing, though. As Bacheler Technologies grew, its once-simple tech stack expanded into a tangled mix of over a dozen tools and vendors. The team was stretched thin, and Craig could see it weighing on everyone. "Before Kaseya, we went from using two or three products to managing 12, 13, even 14 different tools from just as many vendors," Craig explained. "We were constantly trying to figure... --- > Founded in 2017 by tenured MSP Cary Bradford, Ergon Consulting Group is a Dallas-based managed service provider (MSP) serving a wide range of industries, with a specialization in manufacturing. - Published: 2025-02-11 - Modified: 2025-02-11 - URL: https://www.kaseya.com/case-studies/ergon-consulting-group/ Challenges The early days at Ergon Consulting Group were filled with promise. However, the company faced a major hurdle when its largest client went out of business less than two years in, resulting in a 55% revenue loss. This unexpected setback forced Cary to downsize the team, marking a low point for Ergon and for Cary personally. The impact of this loss was compounded by the fact that Ergon’s toolset was riddled with inefficiency — a mixed bag of solutions that didn’t integrate with one another. While Cary had been a dedicated Datto partner for years, he initially met the Kaseya + Datto acquisition with hesitation due to critical (albeit anonymous) Reddit commentary, which only added to his uncertainty about Ergon’s future. In an attempt to revitalize Ergon, Cary decided to invest in marketing. However, the company’s inefficient toolset held his team back from gaining the traction they needed, and Cary started to question Ergon’s ability to survive. When Kaseya account manager Keenan Li Cornell called him on a rainy October day, he was running out of options and decided to answer. Taking Keenan’s call turned out to be the best decision Cary made for Ergon’s future. Solution Over the next six months, Cary and his team transitioned Ergon’s toolset from a fragmented mess of disparate tools to Kaseya’s IT Complete platform. This unified toolset experience included Datto RMM, Autotask, IT Glue, Dark Web ID, RocketCyber and Datto EDR. Unifying Ergon’s toolset with IT Complete allowed Cary to revitalize the... --- > Discover how Tekie Geek boosted efficiency and streamlined operations by switching to Kaseya BMS, enhancing IT support for SMBs in NY and NJ. - Published: 2024-11-07 - Modified: 2024-11-08 - URL: https://www.kaseya.com/case-studies/tekie-geek-bms/ Discover how Tekie Geek boosted efficiency and streamlined operations by switching to Kaseya BMS, enhancing IT support for SMBs in NY and NJ. Overview Tekie Geek is a leading managed service provider (MSP) dedicated to safeguarding businesses in New York and New Jersey. Founded in 2011 by Mike Bloomfield, Tekie Geek specializes in cybersecurity, business continuity, and cloud computing. Known for its proactive approach, Tekie Geek ensures businesses are secure, resilient, and equipped to face any digital threat. As the IT superheroes for small to medium-sized businesses (SMBs), Tekie Geek provides full-spectrum IT services, including managed IT, co-managed IT, and unified communications, all tailored to meet the unique needs of their clients. Before switching to Kaseya BMS, Tekie Geek had a cumbersome ConnectWise setup that slowed them down and didn’t support their growth. BMS enabled them to streamline their operations so they could bring their service desk under control and focus on supporting their customers. Customer Tekie Geek Staten Island, New York Site: www. tekiegeek. com "The whole team at Kaseya made the transition to BMS very easy" Mike Bloomfield,President, Tekie Geek --- - Published: 2024-07-09 - Modified: 2024-07-15 - URL: https://www.kaseya.com/case-studies/it-reinvented-how-go-cloud-scaled-to-the-cloud-and-beyond-powered-by-kaseya/ Challenges After months of strategic development to expand the company beyond IT sales, GoCloud’s foray into cloud services was initially met with skepticism and hiring challenges because of the nascent state of cloud technology at the time. While there was growing interest and a need for cloud solutions, adoption was slow due to lack of education, forcing GoCloud to evangelize cloud as part of their go-to-market strategy. This resulted in long sales cycles but valuable new cloud-focused customers. Once public cloud providers became household names, GoCloud evolved their core business offerings yet again, transitioning from private to public cloud services with Azure, AWS and Google Cloud. This transition freed up resources and established a much larger prospect base for GoCloud. However, despite the company's vision, leading tech talent and nimbleness, clunky tools and manual processes continued to hold them back. Little did Dugarte know that a burgeoning company called Kaseya would be the key to unlock the door to his bright future. “Our partnership with Kaseya is like a good marriage. It’s about working together through opportunities and challenges and continuously improving. ” Javier Dugarte Founder Solution While Dugarte knew of Kaseya, GoCloud’s early commitment to ConnectWise prevented him from taking a close look. As GoCloud’s growth became increasingly restricted by service and product development declines at ConnectWise, he was forced to shop around. Once the door was open with Kaseya, Dugarte knew he had found what GoCloud needed to reach their full potential. The Kaseya team listened carefully to... --- > See how Xonicwave, led by a former U.S. Air Force cyber expert, uses ProfitFuel to driveMSP innovation, growth, and client success. Read their story now! - Published: 2024-06-21 - Modified: 2025-02-27 - URL: https://www.kaseya.com/case-studies/from-cyber-warfare-to-msp-innovation-xonicwaves-profitfuel-success-story/ See how Xonicwave, led by a former U.S. Air Force cyber expert, uses ProfitFuel to drive MSP innovation, growth, and client success. Read their story now! Challenges Xonicwave's journey with Kaseya theoretically began in 2006 with Autotask, many years before it was part of Kaseya’s IT Complete platform. Moore initially adopted Autotask as a single tool to improve efficiency and ticket management. However, as technology evolved over the years, so did Xonicwave's needs. By 2022, Xonicwave was juggling 12 different vendors, leading to debilitating vendor fatigue and opportunity loss. The company’s existing IT and security management tools, including a long-standing commitment to ConnectWise for RMM, help desk, and NOC services, were no longer meeting their needs. While these tools helped Xonicwave grow in the early 2000s, they had not evolved in years, and their service quality simply did not align with price increases, prompting Xonicwave to seek a better solution. “Our partnership with Kaseya is more than just a vendor relationship. It’s a true collaboration where Kaseya’s entire team, from the C-suite down to account management, is genuinely invested in Xonicwave’s success. ” Chad MooreCEO & Founder Solution When Moore first engaged with Kaseya, he was immediately captivated by the concept of a single integrated platform for unified tool management, IT Complete. His account manager signed him up for a ProfitFuel exercise to get a clear picture of his toolset needs and expected savings. After seeing that he could optimize Xonicwave’s toolset and shave over 30% off his total tool cost, he was hooked. This kickstarted a full transition to Kaseya’s IT Complete platform, which included implementing 18 different solutions within 90 days. Moore decided to... --- > Explore how Cambium Data transformed its IT and security operations using Kaseya's IT Complete, leveraging solutions such as Datto RMM and Autotask to achieve growth and cost savings. - Published: 2024-04-23 - Modified: 2024-04-23 - URL: https://www.kaseya.com/case-studies/cambium-datas-msp-success-story/ Challenges As Cambium grew, the company’s potential was stifled by a lack of a structured sales process due to the team's expertise being all technical and no sales. Underwood hired numerous salespeople in hopes of resolving this challenge, but without a well-defined sales framework in place, the company couldn’t get the lift-off they needed for achieving their full potential. As the team continued to chug along without a winning sales framework, it became clear to Underwood that optimizing the company’s IT tool set with a modern, integrated stack was the only way they could get out of the mud to focus. At the time, their core MSP Operations were driven by ConnectWise tools that he felt were seriously lacking in innovation and support, so he sought out alternatives for achieving greater efficiency, functionality and, most importantly, scalability for increasing profit. "Kaseya truly cares about us and our success, and this is evident in every aspect of our MSP business. There is simply no comparison to what other vendors can offer. I have literally switched from a member of the Kaseya-hater club to the leader of the Kaseya fan club" Tony UnderwoodPresident Cambium Data Solutions Underwood was initially skeptical about Datto and Kaseya. While he knew he needed an integrated stack, he was hesitant to go all in with any one vendor, that is until a very determined and supportive account manager named Alex Kleppe changed his mind. Alex not only listened to Underwood's concerns with patience but also provided honest... --- > Discover how CST Group revolutionized its workflows with VSA 10 automation, enhancing efficiency and cost-effectiveness. Read the case study now. - Published: 2024-03-27 - Modified: 2024-03-29 - URL: https://www.kaseya.com/case-studies/cst-group-automation-vsa10-streamlines-workflows/ Challenges CST Group Inc. manages over 730 endpoints, mainly for government agencies stretching from Northern New York to Southwest Florida. Working so closely with these agencies requires them to pay extra attention to maintaining robust cybersecurity and assisting clients in meeting various compliance standards. They are responsible for ensuring their clients comply with a range of regulations, including PCI DSS, FTC regulations and CMMC 2. 0. This task is particularly daunting in New York State, which is known for its strict regulatory environment. VSA enables CST Group Inc. to monitor compliance closely and ensure all necessary measures are in place to maintain standards. Additionally, over the past two years, CST Group Inc. has aggressively expanded its client base. It is now focused on cost-effectively streamlining operations and processes without the need to hire additional technicians. To achieve this, the MSP was looking to leverage more automation and integration within its IT stack. Solutions CST Group Inc. uses VSA 10, Kaseya's flagship remote monitoring and management (RMM) solution, to oversee its IT operations. The recently launched VSA 10 has cutting-edge features and capabilities unmatched by other RMM tools in the market. CST Group Inc. leverages it to scale up, expand its customer reach and enhance operations with unparalleled speed, precision and efficiency. Shawn is particularly impressed with Kaseya's IT Complete platform. This all-encompassing suite brings together every tool an IT professional could need, conveniently accessible in one place. What sets this platform apart is the seamless integration between all the tools,... --- > Discover how Impulse Data transformed quoting and sales with Kaseya Quote Manager, leading to increased efficiency, accuracy, and client satisfaction. - Published: 2024-01-25 - Modified: 2024-02-01 - URL: https://www.kaseya.com/case-studies/impulse-data-efficiency-and-sales-quote-manager/ Challenges Before implementing Kaseya Quote Manager, Impulse Data grappled with challenges stemming from manual creation using Word documents and Excel spreadsheets. The process was time-consuming for the leadership team, as they had to manually create quotes. This involved extensive research on multiple supplier websites to check stock availability, pricing, and product specifications. Human errors were also a frequent occurrence, especially in complex quotes, leading to inaccuracies in both quoting and invoicing. Mistakes, such as accidental price rounding down, impacted profit margins. Delays and outdated information were other common issues. Supplier information could become obsolete by the time client approval was received, resulting in further delays and potential inaccuracies. Additionally, communication inefficiencies arose from clients' responses to flat PDF quotes, sometimes leading to unclear feedback and necessitating additional time spent seeking clarification. Moreover, the lack of payment flexibility, with no option for clients to pay by credit card, negatively impacted Impulse Data's cash flow. Solutions To overcome manual quoting challenges, Impulse Data implemented Kaseya Quote Manager, resulting in a transformation across various aspects of their operations. The platform significantly enhanced efficiency, allowing leadership to generate quotes faster and handle more within the same timeframe. Simultaneously, accuracy in quoting and invoicing processes improved, minimizing the risk of human errors. This synchronization with the accounting system ensured precise pricing and reduced margin-related issues. Clients were pleased with the professional and interactive format of the quotes, fostering transparency through features that allowed them to click through for additional information such as pictures and specifications.... --- > Explore how Systemhaus achieves IT and security excellence with Kaseya. Discover their secret for delivering top-tier services & exceeding client expectations. - Published: 2024-01-22 - Modified: 2024-01-30 - URL: https://www.kaseya.com/case-studies/systemhaus-excel-at-it-service-with-kaseya/ Challenges Systemhaus has built a strong reputation for delivering outstanding IT and security services to a more than 2,000-strong client base. With automation as the cornerstone of its winning strategy, Systemhaus specializes in enhancing the efficiency of its clients' IT infrastructures while also minimizing costs. Investing in solutions with top-tier automation capabilities is not just a strategic choice but a fundamental commitment for them, which makes VSA an ideal match. Along with other solutions from the Kaseya family, VSA supports Systemhaus to reduce manual processes, increase efficiency and provide better support and service to clients. Solutions Systemhaus has been a long-time user of VSA and agrees that the solution seamlessly aligns with its strategy to monitor and deliver IT services to clients without a hitch. Along with VSA, Systemhaus uses many other solutions from Kaseya, like BMS, IT Glue, Spanning Backup and Dato BCDR, which allow the MSP to harness top-notch integration and workflow automation. What stands out for Systemhaus is the unified nature of VSA, offering complete control and visibility over client endpoints, networks and cloud environments. They appreciate the ease with which even new technicians can wield automation in VSA, enabling them to perform tasks swiftly and accurately. The straightforward automation not only accelerates their work but also ensures a shorter learning curve. Results Using solutions from Kaseya has been extremely cost-effective for Systemhaus. It can manage all facets of its clients' IT infrastructure with a leaner stack. Harnessing the cutting-edge automation capabilities within VSA and the seamless... --- > Discover how Hope Church optimized efficiency on a budget with Kaseya solutions. A compelling case study on non-profit IT success. - Published: 2024-01-16 - Modified: 2024-03-22 - URL: https://www.kaseya.com/case-studies/hope-church-boosts-efficiency-on-a-budget-with-vsa/ Being a church, we have a budget. Kaseya is working hand-in-hand with us to get us the best value for money and ensure accountability. I see a bright future. Challenges Juggling everything from alert management and patching to regular IT upkeep, Robert Rozanski had his hands full managing IT for Hope Church using an endpoint management solution that was falling short of his expectations. Managing everything IT single-handedly meant that he needed a more reliable tool. Consequently, he began searching for an affordable solution that could enhance efficiency and facilitate smoother IT management without breaking the bank. Using Church funds wisely by investing in a solution that provided value for money was Rozanski's goal. The solutions that checked all the boxes were from the Kaseya family, with the first one being the highly sought-after remote monitoring and management (RMM) solution, VSA. Solutions Rozanski signed up for a 14-day free trial of VSA and was impressed by its efficiency as well as the customer service and guidance provided by the Kaseya representative. VSA providing support for both PCs and Mac devices proved to be a boon for Rozanski, whose environment comprises an equal mix of both. He says tasks such as remotely checking CPU temperatures and internet connections have become a breeze. Not just VSA, Rozanski has built the core IT stack using solutions from the Kaseya family – adding the PSA solution BMS and IT documentation solution IT Glue to the mix. Being the sole person running the IT show, this setup has been nothing short of phenomenal for him. Having worked with IT Glue earlier in his career, Rozanski was happy to gravitate back to it. Another solution... --- > Discover how Sephno Systems leveraged Kaseya IT Complete to boost growth, enhance cybersecurity, and achieve SOC II compliance. Read their success story now! - Published: 2023-12-13 - Modified: 2025-02-27 - URL: https://www.kaseya.com/case-studies/sephno-systems-kaseya-cybersecurity-success-story/ Discover how Sephno unlocked business growth and success in IT services and cybersecurity with Kaseya IT Complete. Challenges For dynamic and forward-thinking MSPs like Sephno, striking a delicate balance between driving business growth and providing a high level of service is equally art and science. In an effort to become a cybersecurity market leader, Sephno initially focused on creating a cost-effective and seamless technology stack to support growth. However, an influx of day-to-day tickets prevented their technicians from working on high-value projects, which ultimately stalled their progress. Relentless in their pursuit of success, Sephno decided to address the ticket influx gap by further leveraging integrated solutions within the Kaseya IT Complete platform to streamline their operations. Their investment in automation paid off, and within a few short months, they were able to significantly increase the speed (and subsequent value) of their service delivery and establish themselves as a true market leader. Solutions With multiple, integrated solutions boasting unlimited scale, Kaseya’s IT Complete platform was a perfect fit for Sephno. The company’s ever-expanding arsenal of Kaseya security solutions has solidified their reputation as one of the most preferred IT security providers in the U. S. Xavier emphasized the unparalleled value of Kaseya's RocketCyber, a 24/7 SOC service, in enhancing their security approach. By leveraging RocketCyber's proactive threat management capabilities, Sephno has not only reduced the workload for their team but also demonstrated the value of service to their clients. By combining RockeyCyber with Datto SaaS Protection, Datto SaaS Defense, Datto EDR, Dark Web ID and BullPhish ID, Sephno can now confidently go to market with a comprehensive protection... --- > Discover how Solulan, a top Canadian MSP, boosted its cybersecurity and expanded operations with Kaseya's solutions and the Kaseya-Datto Partner Program! - Published: 2023-08-25 - Modified: 2025-02-27 - URL: https://www.kaseya.com/case-studies/blue-diamond-datto-customer-solulan-soars/ Discover how Solulan, a top Canadian MSP, boosted its cybersecurity and expanded operations with Kaseya's solutions and the Kaseya-Datto Partner Program! Challenges As with any success story comes challenges. Solulan is no stranger to the IT talent shortage that has arrested the industry since COVID-19. It has been particularly challenging for Solulan since robust IT infrastructure has become increasingly essential for small and midsized businesses (SMBs) to scale and profit successfully. The silver lining for Solulan is that although the talent shortage restricted them from scaling at the rapid pace of demand, it allowed them to perfect their service offering and train from within to become exponentially more efficient and specialized. Solutions Today, Solulan is at the forefront of helping Canadian SMBs build a robust cybersecurity system. This includes complying with security requirements like CyberSecure Canada, a cybersecurity certification program for SMBs to enhance their cybersecurity posture, and the complex personal information protection Law 25 that all businesses in Quebec must adhere to as of September 22, 2023. Solulan utilizes numerous solutions across Kaseya's IT Complete Platform as part of its specialty IT services. Kaseya's IT Operations Suite is one of Solulan's key service offerings. IT Glue's SOC 2-compliant documentation management platform and collaboration-as-a-service (CaaS) portal My Glue, and network discovery, documentation and diagramming solution Network Glue, are critical for maximizing Solulan's efficiency and productivity. Since these tools enhance technician efficiency and streamline workflows, they make a winning combination in the hands of the team at Solulan. Solulan also utilizes Kaseya and Datto's Unified Backup Suite as a premiere line of defense within their thriving cybersecurity division. The Datto SIRIS and... --- > Crystal Mountain Unlocks Operational Efficiency and Optimizes Workload Affordably With Kaseya NOC Services - Published: 2023-03-29 - Modified: 2023-04-05 - URL: https://www.kaseya.com/case-studies/cost-savings-with-kaseya-noc-services/ Find out how Coastal Computer Consulting leveraged Kaseya NOC services to scale faster, boost technician productivity and do more with less. Challenges Prior to Kaseya NOC, a typical day for the Crystal Mountain IT department involved overseeing server and disk management, monitoring the website, patching devices, remediating alerts and troubleshooting common system issues. Plus, the team fielded 140 tickets per day for routine issues such as password resets, new user setups and questions about Microsoft Office. On a good day, these tasks could take up to 2-3 hours of the team’s crucial time. To help reduce the workload and repetitiveness and to boost morale within the IT department, Shawn started searching for NOC services. Solutions After looking at several options, Crystal Mountain chose Kaseya's NOC Services because it offered the coverage they needed at an affordable price. Shawn found Kaseya’s price point was much lower than the competition, even while providing more services. This, coupled with positive past experiences with Kaseya products and services, led Crystal Mountain to move forward with Kaseya NOC. Crystal Mountain currently uses six Kaseya products, including the best-in-class remote monitoring and management tool VSA. Kaseya NOC helps handle the daily task list and many routine, time-consuming service desk tickets. Working with a NOC that understands Kaseya products used by the resort proved to be an added advantage. With more time at their disposal, the Crystal Mountain IT team became more efficient and productive and progressed with tasks that mattered. Moreover, not being constantly under the gun to meet deadlines helped them approach problem-solving creatively and innovatively. It was also easy for Crystal Mountain to amend its... --- > Logically streamlined their tool sets and cut costs by more than 50% with Kaseya's integrated tech stack. Read on to discover the company's journey with Kaseya. - Published: 2023-02-08 - Modified: 2023-02-08 - URL: https://www.kaseya.com/case-studies/cost-savings-with-it-complete-platform/ Logically streamlined their tool sets and cut costs by more than 50% with Kaseya's integrated tech stack. Read on to discover the company's journey with Kaseya. Challenges The first and most critical challenge Logically faced was how to consolidate and integrate its bulky tech stack to streamline and optimize IT service delivery. Supporting too many solutions was a recipe for chaos and inefficient workflows. Rising costs were another worrying factor. The company was using multiple solutions from multiple vendors, including Kaseya, which made it difficult to streamline their operations. It also meant that integrations between their solutions were not optimal. After the Logically team evaluated a workflow integration solution that connected Kaseya’s VSA, backup (Unitrends) and IT Documentation (IT Glue) products, and its immediate impact, there was no turning back. "My CEO and I were challenged with a large variety of technical tools and associated cost drivers due to different acquisitions and changes over time," said Logically Chief Information Officer Chris Morton. As a result of its acquisition strategy, Logically has a national customer base that requires 24/7 support. Thus, their second challenge was standardizing the experience across the acquired service desk workforce. Their aim was to deliver seamless service to all their customers while their tech stack underwent a consolidation makeover in the background. The company wanted all its service desk agents to be capable of meeting the needs of customers from any acquisition uniformly and without a hitch. Additionally, it was important that new hires could easily and quickly get up to speed on the process. "One of the biggest challenges for an MSP that has gone through an acquisition path is finding a... --- > Edward Eadeh, CEO of E&E Tech, talks about using VSA to manage 500 endpoints with incredible efficiency and to improve processes that saved him a ton of time. - Published: 2022-11-28 - Modified: 2024-05-10 - URL: https://www.kaseya.com/case-studies/customer-testimonial-ee-tech/ Edward Eadeh, CEO of E&E Tech, talks about using VSA to manage 500 endpoints with incredible efficiency and to improve processes that saved him a ton of time. Efficiency is the hallmark of VSA. Edward Eadeh, CEO of E&E Tech, talks about using VSA to manage 500 endpoints across 25 clients with incredible efficiency. He describes how scripting, automation, remote control and seamless integration between Kaseya solutions have greatly improved his process, saving him a ton of time. He highlights that even simple tasks, such as uninstalling and running commands without disturbing the end user, are now significantly easier with Live Connect. The company provides services to clients in the manufacturing and consulting industries, which are essentially heavy computing users. https://youtu. be/V8R_p-IpP0w --- > Find out how Coastal Computer Consulting leveraged Kaseya NOC services to scale faster, boost technician productivity and do more with less. - Published: 2022-11-18 - Modified: 2022-11-18 - URL: https://www.kaseya.com/case-studies/kaseya-noc-services/ Find out how Coastal Computer Consulting leveraged Kaseya NOC services to scale faster, boost technician productivity and do more with less. Challenges One of the most significant issues that Coastal Computer Consulting faced was their constant need to monitor backups, which resulted in sleepless nights for Adam. Additionally, it was becoming increasingly difficult to maintain the growing number of workstations they managed and ensure they were patched and up to date. Adam and his team struggled to keep up with patching, rebooting, and turning their nearly 1,000 endpoints back on a regular basis. Additionally, while the business was flourishing, so were the demands on the technicians. Client requirements translated into many nights and weekends on-call for Adam and his technicians. These frequent on-call shifts were terrible for the bottom line and employee morale since Coastal Computer Consulting would have to pay for countless overtime hours even when there was no requirement for technician intervention. Before switching to Kaseya, the team used multiple solutions, such as N-able and GSI. However, they found it nearly impossible to tweak these products to get the correct alerts relevant to them. As a result, they would get flooded by hundreds of alerts in their PSA that they would eventually have to delete. Kaseya NOC gave my team and me their weekends back. We now consider NOC to be mandatory. If you're going to be our client, you must have NOC. " Adam Casgar, President of Coastal Computer Consulting. Solutions Coastal Computer Consulting selected Kaseya's NOC Services to accelerate growth, increase profitability and improve employee retention. Deploying Kaseya NOC has helped Adam improve his time-to-patch rate significantly.... --- > Two River has transformed into a market-leading technology ally for some of the area’s most forward-thinking businesses. - Published: 2022-11-11 - Modified: 2024-07-15 - URL: https://www.kaseya.com/case-studies/gocloud-outsources-to-kaseya-help-desk-service/ Challenges GoCloud, a premier provider of cloud transition services, specializes in assisting organizations across healthcare, legal and government sectors to navigate the complexities of cloud migration. These industries are often burdened with stringent compliance requirements and face numerous security challenges. Before partnering with Kaseya, GoCloud struggled to ensure seamless cloud transitions while maintaining high security standards and compliance across diverse client needs. The fragmented approach to managing various security tools not only hindered operational efficiency but also posed risks of errors and increased response times to potential threats. Solution GoCloud turned to Kaseya Help Desk Services to address their operational challenges. Kaseya's comprehensive 24/7 help desk support enabled the company to provide round-the-clock assistance to their clients, improving customer satisfaction and reducing downtime. Cost efficiency was another boon, as Kaseya Help Desk Services empowered GoCloud to optimize costs by reducing the day-to-day ticket requirements of their existing staff and by avoiding the need for additional hires. This led to immediate and substantial savings, estimated at 50% compared to hiring new staff. Additionally, scalability was essential for GoCloud. The ability to scale support quickly and efficiently allowed the company to grow faster and handle increased workloads without compromising service quality. Expertise and reliability were also crucial, with Kaseya Help Desk Services bringing in a wealth of knowledge and ensuring that all client issues were handled promptly and professionally. Results The integration of Kaseya Help Desk Services resulted in several key benefits: Force augmentation: Kaseya Help Desk Services effectively multiplied GoCloud's technician... --- > Read the case study to know how Credo Technology leveraged the integration between VSA, BMS, and IT Glue to boost efficiency and enhance service delivery. - Published: 2022-04-01 - Modified: 2022-04-14 - URL: https://www.kaseya.com/case-studies/credo-technology-leverages-kaseya-integration/ Streamlined workflows and billing with BMS A solid foundation is imperative for Credo Technology Group, LLC’s growth strategy and that starts with business operations and client relationships including contracts, ticketing and billing — the core functionalities of a modern PSA. BMS allows Credo Technology Group, LLC to stack contacts (create default contract and default fallback contract) and keep things modular so they can make necessary changes as needed. “Given that the user count is tied directly to VSA, the billing process is automated right from the posting step to creating an invoice,” said Eric Johnson, President of Credo Technology Group, LLC. Another key benefit of BMS is the granularity of workflows that allows Credo Technology Group, LLC to customize and modernize its ticketing workflows based on the unique requirements of its organization. “The workflows in BMS are really well done. I love the granularity,” added Eric. Seamless ticketing with IT Glue, BMS and VSA integration The strong integration between IT Glue and BMS allows technicians to choose their preferred tool to process tickets. The same ticket capabilities are now available directly in IT Glue as they are in BMS. “In order to resolve a ticket, you first need to access data from your documentation tool anyway, so it makes sense to just stay in the same window. And then you add the capability to run a VSA agent procedure directly from BMS, it really helps our service desk team,” shared Eric. “With Kaseya, we’ve been able to significantly improve our... --- > Want to know how the IT team at ReachOut automated their work to give their clients a “holy sh*t” experience? Read the case study now! - Published: 2022-03-09 - Modified: 2022-11-29 - URL: https://www.kaseya.com/case-studies/tech-stack-that-works-for-reachout-not-the-other-way-around/ Challenges The previous PSA solution that ReachOut used did not provide them with the support they needed and due to lackluster customer service, their goals were getting harder to achieve. With their key focus being more successful mergers and acquisitions, ReachOut required a PSA that could smoothly merge different companies and their data into one. The PSA is at the core of their business operations and it is crucial that this system can sustain such changes as flawlessly as possible. Ryan Luering, Director of Operations at ReachOut, said, “we found that we had to do so much extra work with our previous PSA, just to get it to function as it was intended. There are a lot of steps you have to take while setting it up and it felt like we were putting too much time just in trying to get it to perform ok. ” Additionally, Ryan shared that “their system looked outdated, performed in the same manner and was difficult to navigate. The features available were not helping us improve our output and workflows as we’d hoped. ” Ultimately, the decision to switch to BMS was hugely needed for ReachOut to be able to grow in the way they set out to. As Ryan said, “We needed someone on our side that would be able to help us get our data prepared for mergers. ” Solutions ReachOut now uses BMS, VSA and IT Glue together, which enables them to automate their work and give their clients a... --- > Want to know how the IT team at DTS IT Services onboarded new customers in under 10 minutes? Read the case study to find out how! - Published: 2022-02-24 - Modified: 2022-11-29 - URL: https://www.kaseya.com/case-studies/dts-it-services-leverages-bms-to-achieve-greater-efficiency-and-scalability/ Achieve Greater Scalability with BMS: As DTS IT services continues to grow, they need a system that can continue to adapt and grow, has the ability to set up a new customer in minutes, and has tight integrations with their tech stack. DTS IT services were evaluating Autotask, N-able and BMS, and chose BMS as their tool. According to Anthony, “BMS was very easy to set up. I was able to onboard a new customer in under 10 minutes. With ConnectWise, it took me a lot of time to create a simple agreement. It didn’t give me much customization and there were too many checkboxes. Many times, I have to wait for things to load as it was really clunky and there was a lot of manual work I had to do to maintain the product. ” “BMS on the other hand is very straightforward. It is super powerful, fast, and has good custom workflows and synchronization. Adding charges is easy and invoices just fly out automatically. The response time is great in BMS. It’s easy to log time and do time entries. I especially like the granular workflow rules within BMS. If I wanted to set up something like this in ConnectWise, it would have cost me thousands of dollars to set it up. ” — Anthony --- > Want to know how the IT team at Staples-Motley consolidated billing to save more than 50 hours per month? Read the case study now! - Published: 2022-01-12 - Modified: 2022-04-14 - URL: https://www.kaseya.com/case-studies/staples-motley-leads-it-with-kaseya-vs/ Leading IT in Rural Minnesota Staples-Motley Public Schools is situated in a tight-knit farming community in rural Minnesota. The organization’s Director of Technology, John Tkalcich, grew up in the area but left to pursue his love for technology in some of the world’s most innovative tech hubs, including Silicon Valley, Phoenix and the UK, before returning a few years ago to raise his family and take on the role of managing the school district's IT systems. All About Priorities John’s top priority when stepping into the Director of Technology role at Staples-Motley Public Schools was to significantly improve the district’s tech stack. Being one of only two technicians managing IT for over 1,200 students, teachers and related workers in the area, he knew that efficiency and scalability were the most critical requirements for success. “Having demoed VSA as one of many RMMs on the market, there was no question for me that VSA was by far the best option for enabling my team of two to scale efficiently,” says John. Prior to deploying VSA as the school district’s core technology solution, each of the six schools in the area had its own unique IT setup, making efficient management of all systems virtually impossible. Having worked in numerous high-functioning IT departments previously, John knew firsthand that tool consolidation and workflow integrations were key to maximizing efficiency. He slowly but surely replaced every unique, orphaned IT tool in the area with a centralized Kaseya product that bolted into his overarching stack to... --- > Learn how expanding on Kaseya's suite of products has taking PDS Networking to new heights and growth. - Published: 2022-01-06 - Modified: 2022-01-07 - URL: https://www.kaseya.com/case-studies/pds-networking/ All In The Family It didn’t come without a few hiccups though. As with all massive market changes, the burgeoning IT market caused some businesses in the space to make uncalculated moves in hopes of catching a new wave, many of which didn’t pay off. Kaseya unfortunately tried to ride one of these waves back in 2013 and it took the company in the wrong direction. “I’m not one to make rash decisions,” said Comeaux. “I’m glad we stuck it out with Kaseya because what we have today with VSA, IT Glue and RapidFire Tools is more powerful than I could have foreseen. ” Things started to substantially take off for PDS Networking when Kaseya appointed current CEO, Fred Voccola, in 2015, and transformed the hiccups into an essential suite-based IT platform with over 30 leading products. Since then, PDS has grown from 10 to over 250 customers across Michigan today. Bringing Organization to Chaos Having the rare experience of heading up an IT business that has been around for more than 40 years, Comeaux has seen more than his fair share of security threats. He is the first to tell anyone that it is unfortunately not a matter of if, but rather when a company will experience an attack. Like any long-standing, successful business owner, Comeaux, always the optimist, looks towards the final resolution of a bad situation and the July 2, 2021 ransomware attack on Kaseya’s VSA product is a prime example of this. As one of only... --- > Learn how Kaseya's preparedness to respond quickly and responsibly in the event of an emergency helped MSPs provide exception service to their clients. - Published: 2021-09-15 - Modified: 2021-09-15 - URL: https://www.kaseya.com/case-studies/corporate-tech-kaseya-where-trust-meets-security/ Our primary goal as an MSP is to ensure our clients achieve long-term success and we believe that investing in providing excellent service that creates trust and delivers meaningful value is what makes this happen. We chose to build the majority of our stack with Kaseya because we found that our goals and values directly aligned with their products, services and people. The way Kaseya handled the July 2nd cyberattack not only instilled my trust in them but made me realize how much more progressive they are than most IT companies out there. Their response plan was the fastest and most professional I’ve ever experienced. They immediately and frequently updated their customers about the situation. One of their Vice Presidents even called me personally to share the recovery status with me and ensured we (and our clients) were doing OK. As a technology company, we are on alert for attack threats every day. MSPs have become huge attack vectors, so whether we like it or not, we have to face the fact that it’s not a matter of if, but when. Having lived through a previous attack from a very large vendor where a) communication wasn’t shared with us for days, and b) when communication was shared, no responsibility was taken, Kaseya’s handling of their security incident was second to none. In addition to keeping my clients safe by shutting their servers down immediately after the attack, the depth and breadth of Kaseya’s communication allowed our clients to maintain confidence... --- > MSPs that focus on delivering exceptional IT services need innovative enterprise software solutions that can streamline the processes and make the job easier for IT professionals. Kaseya IT complete is one such solution that offers a comprehensive suite of products to manage IT operations more efficiently. - Published: 2020-12-09 - Modified: 2020-12-09 - URL: https://www.kaseya.com/case-studies/transform-your-it-with-kaseya-it-complete-srkk-case-study/ MSPs that focus on delivering exceptional IT services need innovative enterprise software solutions that can streamline the processes and make the job easier for IT professionals. Kaseya IT complete is one such solution that offers a comprehensive suite of products to manage IT operations more efficiently. This can be better understood from the case study of SRKK, a managed service provider based in Malaysia. IT complete has helped SRKK overcome many major challenges including limited engineering resources, knowledge sharing difficulties and non-centralized client data. Watch this video to understand how SRKK transformed its IT service delivery with athe help of Kaseya. --- > CMI Managing Director Ken Roulston talks about how being a part of the Kaseya family has helped the organization look for additional acquisition targets. He explains about the importance of Connect IT Europe for companies in the MSP arena in identifying possible partnerships. - Published: 2020-12-09 - Modified: 2024-05-10 - URL: https://www.kaseya.com/case-studies/connect-it-helps-msps-identify-high-potential-partnerships/ CMI Managing Director Ken Roulston talks about how being a part of the Kaseya family has helped the organization look for additional acquisition targets. He explains about the importance of Connect IT Europe for companies in the MSP arena in identifying possible partnerships. https://youtu. be/9CgkSeFTH30 --- > MERIT Solutions is a proud user of Kaseya solutions. The company uses all major Kaseya solutions including VSA, BMS, IT Glue, RapidFire Tools and ID Agent. - Published: 2020-08-27 - Modified: 2022-04-14 - URL: https://www.kaseya.com/case-studies/bms-and-integrated-workflows-with-vsa-and-it-glue/ Larry Robertson joined MERIT Solutions as a partner three years ago when his MSP merged with another. The company operates with a technical staff of six that manages a sizeable pool of 3,000 endpoints. MERIT Solutions is a proud user of Kaseya solutions. The company uses all major Kaseya solutions including VSA, BMS, IT Glue, RapidFire Tools and ID Agent. BMS, VSA and IT Glue — Better Together for Merit Solutions Seamless integration of critical workflows, such as VSA, BMS and IT Glue, makes for the core MSP stack that managed services providers should leverage to increase efficiency, boost productivity and save time. Highlighting the importance of workflow integration, Larry says, “The synchronization strategy is very important for us. Now that we understand how the synchronization of data is carried out, it has opened up a whole different world for us. ” He further adds, “We don’t have a help desk but a highly technical service desk where our, technical staff has the freedom to perform all kinds of actions within the Kaseya framework. We have hundreds of scripts and procedures for the convenience of our technicians. With the integration of workflows, our technicians can work in the interface of their choice. The integration of VSA, BMS and IT Glue provides our technicians the freedom to go back and forth on tickets, quickly access information and manage ticketing in real time. That’s a huge benefit, especially during a crisis situation such as the current pandemic that has forced our entire... --- - Published: 2020-08-19 - Modified: 2020-08-24 - URL: https://www.kaseya.com/case-studies/achievement-first-public-charter-schools/ Achievement First is a network of nonprofit, high-performing, college-preparatory, K-12 public charter schools in Connecticut, New York, and Rhode Island. Justin Schneider, Associate Director of IT at Achievement First, leads a team of about 10 IT technicians who use Kaseya VSA’s on-premise solution to manage computer devices across all schools in the network. With the network of schools constantly growing at an exponential level, prior to using Kaseya VSA, the IT Team had been facing challenges with staffing and budget constraints. With Kaseya VSA, Justin and his team have become more efficient at managing their IT systems remotely without expanding the team. “Kaseya VSA’s cost-effective pricing and technical support offered by the team were major reasons for opting for Kaseya,” says Justin when asked about why the team chose Kaseya for their IT needs. Automation With Kaseya VSA The IT team at Achievement First has made the best use of the automation capabilities of Kaseya VSA by automating pre-built agent procedures for software installs, updates, maintenance and clean up. They have also automated audit of the systems. “The pre-built agent procedures are robust and customizable and really easy to implement,” says Justin Schneider. Visibility With Agent Dashboard Kaseya VSA’s agent dashboard provides a bird's-eye view of all the systems at Achievement First, allowing the IT team to remotely control and monitor any device. As the Associate Director of IT, Justin says that it is necessary for him to have all agent information at one place, which is what VSA dashboard... --- > Nero Consulting used Kaseya VSA, they'd automate and streamline their internal IT processes and offer IT auditing services to their clients. - Published: 2020-04-08 - Modified: 2022-12-12 - URL: https://www.kaseya.com/case-studies/nero-consulting-replaces-ninjarmm-with-kaseya-vsa/ In its initial days, Nero Consulting operated on the break-fix model and tried utilizing several different unmanaged security solutions, such as LogMeIn and TeamViewer. The team then decided to look for an RMM solution to transition into managed services. Nero Consulting first used Continuum, but didn’t quite like it due to its clunky, outdated-looking interface. Continuum was not user-friendly and the team had to spend a lot of time just trying to figure out how to use it. After spending 1-2 years with Continuum, Nero Consulting started to look for alternate solutions and zeroed-in on NinjaRMM due to its affordable pricing. The team liked NinjaRMM for its interface, customer service and easy onboarding, and used the solution for 2-3 years. Nero Consulting eventually outgrew NinjaRMM and that’s when the real problems arose. Anthony Oren recalls, “At the beginning, we could use the basic RMM functions like basic patching and updating and remotely accessing clients’ computers. But then we needed to run reporting, and it wasn’t accurate. It didn’t reflect the efforts we were putting in for our clients and that became a real problem. The reports didn’t reflect the data that we wanted our clients to see. We knew we were patching all the machines, but it didn’t reflect that. ” The lack of any meaningful data to show the clients was seriously inhibiting their technology review meetings. The team wanted to fix issues for their clients proactively before they even became aware of the problems. Also, they were practically... --- > It wasn’t long before Circle Computer Resources (CCR), an IT services provider, realized that SolarWinds N-central was not a suitable solution - Published: 2020-04-07 - Modified: 2020-04-09 - URL: https://www.kaseya.com/case-studies/circle-computer-resources-replaces-solarwinds-n-central-with-kaseya-vsa/ Prior to switching to Kaseya, CCR was using SolarWinds N-Central. The team faced several challenges, and it felt as if they reached their ‘cap’ within a month of incorporating DevOps and trying to understand what N-central was capable of. The solution lacked basic automation capabilities and other relevant features that MSPs require to streamline their IT environment. Additionally, the SolarWinds N-central support was very inefficient and unwilling to provide proper resolutions to CCR’s grievances. The support would try and pitch their upcoming RMM tool to them, which ironically lacks the capabilities of the existing version of the solution. That’s when they decided to switch to Kaseya. Making the Switch to Kaseya Kaseya’s Account Manager walked them through the entire process and got them what they needed for onboarding in a timely manner. “The level of what you can automate in VSA is far superior to N-central", says Elliot Stirn, IT Managed Services Supervisor at Circle Computer Resources. With hands-on experience of using both N-central and VSA in the real world, Elliot understands the difference between the two. Kaseya VSA offers fully customizable automation capabilities that are extremely powerful and rewarding for mature MSPs. Talking about the highly efficient customer support of Kaseya as another differentiating factor, Elliot remarks, “The support from SolarWinds, in general, was just horrendous. It took two days for anybody to respond to a technical ticket, and sometimes it would even take weeks”. On the other hand, Kaseya’s support team would get back within hours and resolve... --- > Larry Taylor, Senior Network Engineer for Whitfield County talks about how Kaseya has helped his small staff of 6 efficiently provide 24/7 support. - Published: 2020-02-18 - Modified: 2020-02-18 - URL: https://www.kaseya.com/case-studies/staff-of-6-leverages-kaseyas-integrated-platform-to-service-1100-endpoints/ Larry Taylor, Senior Network Engineer for Whitfield County talks about how Kaseya has helped his small staff of 6 efficiently provide 24/7 support to the sheriff's department and fire department and maintain 99. 9% uptime for a user base of 1100. --- > Before using the Kaseya Fusion Mobile App, MeritSolutions needed a strategic and trustworthy solution partner. - Published: 2020-01-30 - Modified: 2022-04-14 - URL: https://www.kaseya.com/case-studies/the-all-new-kaseya-fusion-mobile-app-is-here/ Randy Spangler, President of MeritSolutions, is responsible for the overall leadership and profitability of the company, partnership strategy, long-term vision and goal execution, and direct management of C-Suite executives. Before using the Kaseya Fusion Mobile App, MeritSolutions needed a strategic and trustworthy solution partner. They wanted a tool that could help them with their routine IT tasks such as ticketing and IT documentation. That’s when MeritSolutions tried the Kaseya Fusion Mobile App. An app that seamlessly integrates VSA (RMM tool) with BMS (PSA tool) in a single mobile console. This app helps IT technicians resolve IT tickets and monitor the endpoints of their customers in real-time from anywhere. Thanks to the Kaseya Fusion Mobile App, a technician will no longer be required to be at the desk to put off IT fires. Larry Robertson, Chief Technical Officier, MeritSolutions, stated that with the Kaseya Fusion Mobile App, they are now able to review and resolve all tickets on the go. Missing a ticket is no longer an issue. They are now using the app extensively for ticket management and documentation. They feel it is great to have two tools integrated into one mobile application. The company has also seen an increase in productivity. They do not even have to wait for the technician to resolve IT tickets. He further stated that his efficiency as a manager has increased after they started using the app. He is now able to track the productivity of his staff and can also check if his... --- > Method Group, an IT services provider based in the New York metropolitan area, provides efficient IT services to its organization and its clients using Kaseya IT Complete. - Published: 2019-11-08 - Modified: 2019-11-14 - URL: https://www.kaseya.com/case-studies/kaseya-it-complete-is-the-new-one-stop-shop-for-method-groups-it-needs/ Prior to using Kaseya, Method Group's IT infrastructure management comprised of disparate tools that made their work difficult to execute. The IT team ultimately moved to Kaseya because of its ease of use. “Having a product that is fully web-based and has a variety of features was the key”, says Gary Whittaker, Service Manager at Method Group. Kaseya VSA enables MSPs to manage their entire IT infrastructure from one single platform. It automates the deployment of software, manages patches, and proactively resolves issues across the complete environment with the push of a button. Gary and his team, with Kaseya VSA, have overcome their IT challenges with better patching and better scripting. They have also implemented various standards to run their IT operations smoothly. “We were able to improve end-user productivity by using Kaseya VSA as our lead engineer didn’t have to spend all of the hours that he did previously managing many tools, everything was built into one product. We now have more confidence in our product — it works a lot faster. So now we do not have to wait around for pages to load”, says Gary. Kaseya IT Complete is a suite of all Kaseya’s IT solutions that are architected and purpose-built to help an MSP run their business smoothly. It provides Gary and his team a one-stop-shop for all their IT needs. --- > With help from VSA by Kaseya, Community West Credit Union can monitor all of these devices remotely. The Live Connect feature is also used by the employees to pull user names of the computers. - Published: 2019-10-18 - Modified: 2025-08-06 - URL: https://www.kaseya.com/case-studies/method-group-improves-service-delivery-with-kaseya-it-complete/ Gary Whittaker, Service Manager at Method Group, talks about how Kaseya IT Complete helped them improve service delivery and remove IT challenges. Better patching, scripting, and an increase in end-user productivity because engineers can manage everything from one platform. --- > "With Kaseya VSA, now the team can automate software management, including patching, and auto-remediate issues with the use of scripts". - Published: 2019-07-15 - Modified: 2022-12-15 - URL: https://www.kaseya.com/case-studies/jacobs-engineering-group-leverages-kaseya-vsa-to-automate-it-management/ With the organization constantly growing at a very high rate, prior to using Kaseya VSA, the IT Team had been facing challenges with routine maintenance, and keeping systems secure and up to date. They had a very manual process for updating computers. A key concern was staying current with the latest security patches to remediate software vulnerabilities for both Windows and third-party applications. “We did not really have a system to manage IT on a large scale; nothing other than just Windows Server Update Services (WSUS) and group policy,” said Travis Graef. Automation of Common IT Processes With Kaseya VSA, now the team can automate software management, including patching, and auto-remediate issues with the use of scripts. “In the past, we were getting reports saying that several of our computers were out of date and we didn’t have a good way to manage that. We would have to call the user and they would bring in their laptop to be updated manually by the IT team,” says Graef. “With VSA, you aren’t bound by being at a physical location. When we were using WSUS, the computer had to be physically on the network to get Windows updates. If you had a laptop off-network, you were unable to do that. Kaseya doesn’t have those limitations. So, now we have users that take laptops on trips or have to work remotely and we’re still able to manage those computers and keep those computers up to date. We can make sure that the... --- > Listen to Billy Price, Systems Administrator at Airrosti, as he explains how Kaseya enables Airrosti to resolve end-user problems remotely within minutes. - Published: 2019-04-24 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/automation-comes-easy-with-vsa-by-kaseya/ Listen to George Hewitt, Executive Technology Consultant at Waterstons, as he explains how Kaseya makes automation and integration a walk in the park for them. Learn how easy growth and scalability can be with VSA by Kaseya. To know more, request a demo. --- > Listen to Billy Price, Systems Administrator at Airrosti, as he explains how Kaseya enables Airrosti to resolve end-user problems remotely within minutes. - Published: 2019-02-26 - Modified: 2024-05-10 - URL: https://www.kaseya.com/case-studies/jb-technologies-continues-to-deliver-more-with-vsa-by-kaseya/ Listen to John Kistler, Business Owner at J&B Technologies, Ltd. , as he reveals how they are disrupting the status quo by leveraging Kaseya’s full potential. VSA by Kaseya enables them to deliver the highest level of performance by uniting multiple services into a single platform. To discover how Kaseya can help you, request a demo. https://www. youtube. com/embed/IqSV0iuNx4k --- > Listen to Billy Price, Systems Administrator at Airrosti, as he explains how Kaseya enables Airrosti to resolve end-user problems remotely within minutes. - Published: 2019-02-14 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/kaseya-sets-the-wheel-in-motion-for-data-tech/ For more than two decades, MSP veteran Data-Tech has been using their market experience to achieve customer trust and loyalty. See how they run managed and hosting services to project management and 0365 migration and consulting using Kaseya full suite of products. --- > Listen to Billy Price, Systems Administrator at Airrosti, as he explains how Kaseya enables Airrosti to resolve end-user problems remotely within minutes. - Published: 2018-12-12 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/chr-solutions-looks-to-vsa-by-kaseya-to-transform-challenges-into-opportunities/ Thanks to VSA by Kaseya, CHR Solutions has turned numerous business challenges into growth opportunities. See how the Houston-based MSP moved away from daily operational hassles and grew its managed services portfolio. --- > “We looked at the new unified backup from Kaseya and found that it did everything that we needed,” - Glenn Barnas, NOC manager for Baroan. - Published: 2018-11-15 - Modified: 2022-12-15 - URL: https://www.kaseya.com/case-studies/baroan-technology-replaces-storagecraft-and-veeam-with-kub-by-kaseya/ Baroan Technologies has long been in the backup and recovery services business, using tools from StorageCraft and Veeam -- but not without struggles. Neither tool could handle all situations, forcing Baroan to equip some clients with one approach, while others with the second. This meant supporting two imperfect and complex solutions. Fortunately, Kaseya, working with the fully-owned business unit Unitrends MSP, developed Kaseya Unified Backup (KUB) – just what Baroan needed. “We looked at the new unified backup from Kaseya and found that it did everything that we needed,” explained Glenn Barnas, NOC manager for Baroan. KUB makes life far easier for all concerned. “It’s a unified platform. We don’t have to manage two products and it seamlessly integrates with VSA,” Barnas said. Baroan, based in New Jersey, knows disasters well. “A few years ago, Super Storm Sandy hit this area pretty hard. There is a limit to the number of resources we have to help cus-tomers recover. We could do maybe two a day and do several things remotely, but in a dis-aster the scale of Sandy, many customers had to find temporary locations because their buildings were flooded out. We needed to bring them up at a new facility, get them active, and then start the recovery process. Being able to turn the recovery process over to some-body (such as with KUB) allows us to handle more customers within a reasonable amount of time in a disaster like that,” Barnas said. A big advantage for the busy MSP... --- > Listen to Billy Price, Systems Administrator at Airrosti, as he explains how Kaseya enables Airrosti to resolve end-user problems remotely within minutes. - Published: 2018-11-05 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/healthcare-rehab-center-airrosti/ Listen to Billy Price, Systems Administrator at Airrosti, as he explains how Kaseya enables Airrosti to resolve end-user problems remotely within minutes. VSA by Kaseya helps Airrosti manage its end-users’ equipment and address issues in a timely manner, avoiding any interruptions in patients’ treatments. --- > Touch ‘n Go is the largest epayments company in Malaysia – driving all the payments for the country’s highway system. Its 200-plus endpoint systems must be up and running to process 7 million transactions per day and 800 vehicles per hour. - Published: 2018-10-08 - Modified: 2022-11-24 - URL: https://www.kaseya.com/case-studies/touch-n-go-uses-vsa-to-support-millions-of-epayments/ These endpoints, which take the form of card reloaders, allow consumers to put cash onto their cards so they do not run out of funds and have transactions rejected. Reloading stations can be found in bank ATMs, TNG hubs, petrol stations, and highway service stations. Touch ‘n Go has also expanded into retail outlets, parking, and theme park locations – with more outlets to come. With this expansion comes a greater need for endpoint reliability. Endpoint problems mean confusion for customers and unnecessarily blocked transactions. This need for reliability drove TNG to adopt VSA, the remote monitoring and management (RMM) solution from Kaseya to monitor, manage, troubleshoot, repair and maintain its growing base of endpoints. Raymond Wong, head of operations support for TNG, takes care of all these reloading devices and cash points. Not only are there many of these devices, but they are scattered across the country. “Prior to Kaseya, whenever there was a request for maintenance, we were required to be onsite to manage and troubleshoot the problem,” Wong remembers. “Given average traveling, it takes about two hours to be onsite. Then there is the troubleshoot-ing. Then it takes about another two hours to get back. So traveling alone is about four hours,” Wong explains. There is also the traveling cost, including tolls, and resolving the issue, which takes 30 minutes to an hour. “After implementing Kaseya, I don’t need to send my people down to do the troubleshooting. We can do this remotely from our headquarters,” Wong... --- > Traverse by Kaseya combined with VSA empowered MOQ digital to scale and support the unique client requirements and pitch for new services they never knew they could. - Published: 2018-10-03 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/moq-digital-delivers-innovative-reliable-solutions-with-kaseya-it-complete/ MOQ digital, the company born out of Breeze and Technology Effect, wanted to step up their offerings and expand their footprint in the enterprise space. As their traditional network monitoring systems fell short of expectations, they were in dire need of an upgrade. Traverse by Kaseya combined with VSA empowered MOQ digital to scale and support the unique client requirements and pitch for new services they never knew they could. --- > With help from VSA by Kaseya, Community West Credit Union can monitor all of these devices remotely. The Live Connect feature is also used by the employees to pull user names of the computers. - Published: 2018-09-19 - Modified: 2025-08-19 - URL: https://www.kaseya.com/case-studies/remote-management-in-vsa-by-kaseya-saves-community-west-credit-union-time-money/ Community West Credit Union is a financial institution offering checking, savings, credit cards, and loans. Credit union employees use about 125 devices including computers, laptops, printers, and scanners at more than five locations. With help from VSA by Kaseya, Community West Credit Union can monitor all of these devices remotely. The Live Connect feature is also used by the employees to pull user names of the computers. --- > As Malaysia-based Touch ‘n Go ventures into new business areas, VSA by Kaseya enables remote troubleshooting of issues with the POS machines. - Published: 2018-08-21 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/electronic-payments-provider-touch-n-go-automates-processes-with-vsa-by-kaseya/ As Malaysia-based Touch 'n Go ventures into new business areas, VSA by Kaseya enables remote troubleshooting of issues with the POS machines, saving them cost, time and resources. VSA also allows the electronic payments provider to actively monitor assets remotely. Watch to see how VSA impacts the daily business of Touch 'n Go Ventures. --- > Watch how turning to Kaseya has enabled Dynamic Computing to transform its business and the services it provides to its customers. - Published: 2018-08-13 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/dynamic-computing-unlocks-the-power-of-it-complete/ Deploying the IT Complete platform has empowered Dynamic Computing to scale and manage better and more consistently. The power of Kaseya’s product suite provides the Seattle-based service provider with a critical building block to gather information and harness it to drive business growth. Watch how turning to Kaseya has enabled Dynamic Computing to transform its business and the services it provides to its customers. --- > Poweron Technology Services, Anthony Brown, explains the power behind Kaseya’s IT Complete platform and the single pane of glass to help his MSP be more efficient, more effective and improve service delivery. Learn More. - Published: 2018-06-28 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/it-complete-deep-integrations-and-automation-make-it-a-no-brainer/ Poweron Technology Services, Anthony Brown, explains the power behind Kaseya’s IT Complete platform and the single pane of glass to help his MSP be more efficient, more effective and improve service delivery. --- > After struggling with ConnectWise Manage’s sluggish, single instance, The 20 needed a PSA solution that better aligned with its innovative business model to help MSPs reach their ultimate growth potential. Learn more. - Published: 2017-08-29 - Modified: 2021-06-10 - URL: https://www.kaseya.com/case-studies/bms-helps-preeminent-msp-the-20-integrate-tools-to-create-mature-msps/ After struggling with ConnectWise Manage’s sluggish, single instance, The 20 needed a PSA solution that better aligned with its innovative business model to help MSPs reach their ultimate growth potential. The answer was BMS. With built-in multi-tenancy, easy migration and a superior user experience, BMS is now the underlying foundation of The 20’s successful platform of proven processes that empower the market’s best-in-class MSPs. --- > Moviegoers have high expectations when they go to the theater, which means IT systems must always be up and running. The historical break/fix environment at Galaxy Theatres was unsustainable for the company’s 12 theaters across four states, and could not support the company’s plan for continued growth and expansion. - Published: 2017-08-16 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/galaxy-theatres-says-goodbye-to-break-fix-and-hello-to-automation-and-cloud-backup-keeping-staff-and-moviegoers-smiling/ Moviegoers have high expectations when they go to the theater, which means IT systems must always be up and running. The historical break/fix environment at Galaxy Theatres was unsustainable for the company’s 12 theaters across four states, and could not support the company’s plan for continued growth and expansion. With the use of VSA and Kaseya Cloud Backup, Galaxy Theatres now manages its entire IT system from a single pane of glass, can remote control critical updates to minimize the impact on end users, view systems status and have confidence that all their data is backed up to cloud. --- > The inundation of alerts and false positives at Baroan Technologies had reached a critical maximum. Recognizing the need for change, the MSP leveraged VSA’s powerful automation scripting to help alleviate some of this burden by, for example, suppressing certain alerts. - Published: 2017-08-16 - Modified: 2021-06-11 - URL: https://www.kaseya.com/case-studies/vsa-automation-helps-baroan-technologies-dramatically-reduce-alerts-and-time-spent-on-tickets-shares-knowledge-with-community-through-kaseya-automation-exchange/ The inundation of alerts and false positives at Baroan Technologies had reached a critical maximum. Recognizing the need for change, the MSP leveraged VSA’s powerful automation scripting to help alleviate some of this burden by, for example, suppressing certain alerts. The result of these changes were phenomenal with a reduction in alerts by 62%, and reduction of time spent on tickets by over 50%. Rather than keep this invaluable knowledge to themselves, Baroan chose to help the greater MSP community by offering their bundled scripts on Kaseya’s Automation Exchange. --- > With the combined power of VSA and AuthAnvil, Emerging IT continues to grow its business but maintain its agility in order to help customers address their most pressing IT management and security needs. - Published: 2017-08-16 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/kaseya-it-complete-platform-serves-as-the-backbone-to-emerging-its-service-delivery-and-business-growth/ With the combined power of VSA and AuthAnvil, Emerging IT continues to grow its business but maintain its agility in order to help customers address their most pressing IT management and security needs. As the climate around data security remains on high alert, the MSP has taken a proactive stance by implementing AuthAnvil to ensure the protection of their own environments with the added opportunity to take their Kaseya investment a step further, and deliver a managed security practice around single sign-on and password injection. --- > With VSA, St. Joseph’s University found a centralized, sustainable platform to easily scale and effectively support student and faculty IT needs. Know more. - Published: 2017-08-07 - Modified: 2021-07-08 - URL: https://www.kaseya.com/case-studies/st-josephs-university-tackles-higher-ed-challenges-including-byod-and-security-with-vsa/ Competition for student talent is a constant struggle for higher education institutions. Enrollment rates have a direct impact on IT budgets, which must safeguard the school from being an easy target for data breaches. With VSA, St. Joseph’s University found a centralized, sustainable platform to easily scale and effectively support student and faculty IT needs. Although security and the BYOD movement place continued strains on IT resources, St. Joseph’s University is confident in VSA’s ability to empower its IT team to securely and efficiently monitor and manage devices campus-wide. --- > Single Pane of Glass in VSA, BMS Provides Spectrum Data Networks with Clear View of Customer Needs - Published: 2017-08-01 - Modified: 2025-08-19 - URL: https://www.kaseya.com/case-studies/critical-healthcare-services-reach-underserved-communities-across-the-san-antonio-area-with-help-from-vsa/ Methodist Healthcare Ministries (MHM) provides essential healthcare services to underserved communities throughout the greater San Antonia, TX area. With many patients located in rural, remote areas, the organization needed a centralized and standardized process to ensure that all patients received the care they needed. With help from VSA by Kaseya, MHM is now able to see more patients, reduce downtime, and improve operational efficiencies all the while maintaining compliance with the healthcare industry’s rigorous regulations. --- > Single Pane of Glass in VSA, BMS Provides Spectrum Data Networks with Clear View of Customer Needs - Published: 2017-08-01 - Modified: 2025-08-06 - URL: https://www.kaseya.com/case-studies/dataprise-takes-managed-services-to-the-next-level-with-kaseya/ Dataprise is a managed service provider with an eye on the future. By utilizing Kaseya functionality, this leading-edge MSP was able to take automation a step further and bring more value to its customers. --- > Single Pane of Glass in VSA, BMS Provides Spectrum Data Networks with Clear View of Customer Needs - Published: 2017-07-20 - Modified: 2025-08-06 - URL: https://www.kaseya.com/case-studies/single-pane-of-glass-in-vsa-bms-provides-spectrum-data-networks-with-clear-view-of-customer-needs/ Spectrum Data Networks’ diverse customer base presents numerous challenges. A proactive understanding of customers’ needs is critical to success. Monitoring from a single pane of glass allows the MSP to keep its eyes on customers' networks while intuitive solutions allow it to stay a step ahead. --- > Medical Clinic Turns to VSA to Address Compliance Needs, Reaps Automation Benefits in Multiple Ways - Published: 2017-07-20 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/medical-clinic-turns-to-vsa-to-address-compliance-needs-reaps-automation-benefits-in-multiple-ways/ As a healthcare organization, Sansum Clinic must be in compliance with HIPAA and other regulatory requirements. With a small IT team manually managing all of its endpoints and traveling to multiple locations to do break/fix, this presented a challenge. A better set of tools was needed. Sansum chose VSA by Kaseya and discovered its benefits went far beyond meeting compliance requirements. . --- > Computex Turns to Traverse to Enhance Network-as-a-Service - Published: 2017-07-20 - Modified: 2022-12-13 - URL: https://www.kaseya.com/case-studies/computex-turns-to-traverse-to-enhance-network-as-a-service/ Computex is known for its wide breadth of IT services. When vendor lock-in began impacting its ability grow and deliver new features in its network-as-a-service offering, the MSP knew it needed a more integrated solution. Traverse by Kaseya enables Computex to support its customers’ diverse array of needs from a single pane of glass. --- > LabTech’s inability to address TechBldrs’ compliance, automation, and troubleshooting needs left the MSP to like in the current version of VSA by Kaseya. Learn more. - Published: 2017-07-19 - Modified: 2025-08-06 - URL: https://www.kaseya.com/case-studies/ease-of-use-accessibility-drive-techbldrs-to-migrate-to-vsa-by-kaseya/ For TechBldrs, an MSP that specializes in supporting construction companies and law firms, speed of deployment matters. When the MSP found itself struggling to onboard and interact with users, it knew it was time to look beyond LabTech. Won over by Live Connect’s remote capabilities, TechBldrs turned to VSA by Kaseya. --- > Read about how People's Bank and Trust monitor and control their distributed IT infrastructure, using remote support management tools from Kaseya. - Published: 2016-01-17 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/peoples-bank-and-trust-turns-to-kaseya-to-provide-a-simplified-it-experience/ People’s Bank and Trust Company, a community-based bank with nine locations, has a heritage of service to the customer as its primary objective. They selected Kaseya’s IT systems management solution to monitor and control their distributed IT infrastructure. With Kaseya, PBT is able to: Have visibility into and management of all IT systems, users and applications via a single, consolidated console Eliminate travel to branch locations through remote access and RMM Ensure patch management compliance and other repetitive maintenance via automation --- > Deliver Consistent and Repeatable High-quality Services - Published: 2015-10-23 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/deliver-consistent-and-repeatable-high-quality-services/ CodeBlue Ltd, New Zealand’s leading IT managed services company serving mid-sized organizations, leverages Kaseya to ensure they are delivering consistent, quality services. Scale and support growing international customer base Scale services to support growth while maintaining quality Centrally manage disparate set of customers via a single pane of glass --- > Empowering Customers through Transparent Processes - Published: 2015-10-23 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/empowering-customers-through-transparent-processes/ Connect Work Place Solutions, a Washington-based MSP, depends on Kaseya’s solutions to take human error out of the equation as they allow customers full visibility into the solutions capabilities. Automatic monitoring detects problems quickly Powerful policy management systems enables ‘set it and forget it’ approach Quickly discover any new devices the client has enabled --- > All Covered, the nationwide technology services division of Konica Minolta Business Solutions USA Inc., leverage Kaseya AuthAnvil to increase IT security, compliance and efficiency. - Published: 2015-10-14 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/increase-security-and-regulatory-compliance-save-time/ All Covered, the nationwide technology services division of Konica Minolta Business Solutions USA Inc. , leverage Kaseya AuthAnvil to increase IT security, compliance and efficiency. Increase security and compliance by minimizing password exposure Save time and increase efficiency through single sign-on Full audit trail of who connected, when and to what device --- > 501cTech, a managed service provider focused on nonprofit organizations, has been able to scale their business while controlling costs with Kaseya solutions. - Published: 2015-09-14 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/scale-business-without-increasing-tech-count/ 501cTech, a managed service provider focused on nonprofit organizations, has been able to scale their business while controlling costs with Kaseya solutions. Double customer base without increasing the number of engineers Identify new opportunities with prospective clients Increase geographic reach with RMM functionality --- > Learn how Kaseya allows ROSnet to offer POS support for restaurants IT systems, including securing and encrypting consumer information and maintaining compliance. - Published: 2015-05-19 - Modified: 2019-10-29 - URL: https://www.kaseya.com/case-studies/rosnet-offers-restaurants-efficient-it-management-solutions-with-kaseya/ ROSnet, a Kansas-based IT company, provides managed services to multi-location restaurants. Kaseya’s IT management solution allows ROSnet to: Support all platforms and Point of Sale (POS) systems at hundreds of client sites Maintain PCI compliance, securing and encrypting consumer information Automate data log consolidation, audits and alerts on system usage to share with clients --- > Read the case study and see why Anchor Point IT solutions chose Kaseya to support its growth with our centralized monitoring and policy management software. - Published: 2015-05-19 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/powerful-tools-for-commanding-all-of-it-centrally/ Anchor Point IT Solutions, a managed service provider, selected Kaseya’s IT management solution to support its anticipated growth and scaling needs. Key benefits of using Kaseya include: Easy centralized monitoring and remote management through a single-pane-of-glass view into all distributed environments Increasing workload without increasing staff count Automate tasks and alerts via robust policy management --- > C7 Data Centers chose Kaseya as the most affordable platform for cloud IT services. Our custom reports for clients helped improve service and reduce costs. - Published: 2015-05-19 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/c7-data-centers-selects-best-all-in-one-it-systems-management-solutions-you-can-find/ C7 Data Centers Cloud IT Services selected Kaseya as the best, most affordable all-in-one platform for IT systems management. With Kaseya, C7 has improved services and reduced costs by: Easily building and configuring custom reports for clients Quickly providing an in-depth analysis of clients’ IT environments Creating automatic procedures to detect and fix problems based on policies (with no manual intervention required) --- > Read how Incito Technology Solutions benefited from the IT management conference offered at Kaseya Connect. Read how they networked with other Kaseya users. - Published: 2015-05-19 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/networking-and-training-at-kaseya-connect/ Incito Technology Solutions’ Michael McAlpine describes the benefits of interacting with his IT management peers and attending the pre-conference training offered at Kaseya Connect, the premier annual event for Kaseya’s IT systems management user community. A few key benefits were: Networking with other Kaseya users to share use-case knowledge Improving expertise via Kaseya Boot Camp, providing in-depth training Getting solution demos from Kaseya product experts --- > JMARK solutions needed a powerful policy management system to enhance their service offerings to clients. Kaseya helped them to improve their strategic IT management. - Published: 2015-05-19 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/kaseyas-policy-management-cuts-routine-manual-tasks-98-for-jmark/ JMARK Business Solutions, a managed service provider, needed a reliable IT management solution to enhance their service offerings to their clients. With Kaseya, JMARK: Reduced time spent on routine, manual tasks by 98% via powerful policy management Easily onboards new clients with fast discovery of client assets, networks, etc. Spends more time engaging with clients on more strategic and proactive IT management projects --- > Cloud Solutions selected Kaseya's IT management cloud platform to save time and money via remote support and the automation of routine processes for their MSP business. - Published: 2015-05-19 - Modified: 2019-08-05 - URL: https://www.kaseya.com/case-studies/kaseya-helps-cloud-solutions-it-improve-efficiencies-reduce-manual-processes/ Cloud Solutions IT, a South African managed service provider, was spending too much time on manual processes using numerous point solutions. They selected Kaseya’s IT management cloud platform for its world-class capabilities and affordability. With Kaseya’s cloud-based IT management solutions they achieve: Dramatic cost and time savings via remote support and automation of routine processes Increased value-add service offerings to their clients --- ---