Feature Updates, Improved Workflows, and New Integrations

We’ve been listening and investing in building the features, workflows, and integrations that you asked for the most. The latest BMS release has over 30 new improvements and 4 new integrations to help you manage and grow your MSP.

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See What's New

Take a look at our latest release and see how we’re evolving the traditional PSA game with a fully integrated, cloud-based solution that’s easy to use and affordable. Our latest release includes highly requested updates like save/share views for lists, ticket views added to dispatch calendars, drag and drop resource scheduling, ticket audit logs, integrated customer surveys, integrations, and so much more.

Integrated With Your Most Used Application

Kaseya BMS Integrations

We’ve added 4 new integrations with some of the most popular platforms MSPs are using today. In addition to our previous integrations with Quickbooks, Office 365, VSA, and AuthAnvil – we’ve added integrations for BrightGauge, CustomerThermometer, IT Glue, and QuoteWerks. We aren’t stopping there, we’ve also developed brand new APIs that opens endless possibilities for using BMS with your other critical internal systems.

Transform Your Business With BMS

Main Highlights From BMS

Here are a few of the more exciting updates that we’ve rolled out in our latest release.

Launch Live Connect from Tickets or Assets

You’ll now have the power of Live Connect remote access at your fingertips directly within the BMS platform.

Customized Views for All Lists

You can now customize filters and sorting to your specific needs, save views and share them with your peers.

Action Oriented Dispatch Calendar

Drag and drop resources scheduling, creating service calls, assigning tickets, and sending notifications can now all be done within the Dispatch Calendar.

Full Visibility into Ticket Changes

Easily see what changed, and show changed it. Get valuable insight into the full log of all ticket changes and the history of Workflow operations.

Integrated Customer Surveys

Customer surveys made easy. Automated one-click surveys integrated with your Workflows, powered by CustomerThermometer.

Full SLA Visibility & Reporting

Always know where you are at with SLA metrics visible on every ticket and across dashboards. SLA icons have also been added and are visible on Ticket Lists.