Best Practices for Using Service Desk in Education Environments
White Paper

Centralized Service Desk: Best Practices in IT for Education

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Faced with smaller staffs and shrinking technology budgets, how can school districts meet the growing demands of IT management and support without sacrificing quality of service? A centralized service desk can be the answer for many IT groups

In this whitepaper, you will learn:

  • Seven best practices to get your service desk humming
  • Best ways to streamline support and ticket resolution
  • How automation enables supporting more users and devices with existing IT resources