Integrated Service Management

Integrated Service Management (ISM): Operations Management & Service Management Combined

Watch Online Now

Is your IT organization struggling with fragmented insights, silos of automation and broken processes for sharing and optimizing information? Cloud, mobile and increasingly dynamic business pressures demand a new approach.

Hear Dennis Drogseth, VP, Enterprise Management Associates (EMA), as he discusses recent EMA research with Kirk Feathers, VP Product Enablement, Kaseya.

Dennis shows how integrated service management (ISM) can unify operations and service management teams for dramatic new levels of efficiency and effectiveness:

  • What organizations are most likely to lead the ISM charge and make it successful
  • The need for integrated and cohesive approaches to performance, change, and secure asset management across all of IT
  • The critical value of effective, lifecycle endpoint management
  • What separates ISM success from ISM failure in terms of technology adoption and overall approach